Compare Front and ThriveDesk 
At a Glance
Market Segments
Small-Business (49.3% of reviews)
Small-Business (97.1% of reviews)
Entry-Level Pricing
$25.00 1 user/month
Starting at $49.00 Per Month
Front
Star Rating
(2,433)4.7 out of 5
Market Segments
Small-Business (49.3% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 user/month
Free Trial is available
Browse all 3 pricing plansThriveDesk
Star Rating
(38)4.8 out of 5
Market Segments
Small-Business (97.1% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $49.00 Per Month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Front excels in user experience, with many praising its user-friendly interface and features like internal commenting, which allows team members to @mention each other directly in email threads, streamlining communication and enhancing workflow.
- Users say ThriveDesk stands out for its simplicity and practicality in everyday customer support tasks. Reviewers appreciate the shared inbox feature that keeps conversations organized and the straightforward ticket assignment process, making it easy for teams to manage support requests.
- According to verified reviews, Front has a higher overall satisfaction score, reflecting its robust capabilities and features that cater to a wider range of user needs. Users highlight its AI capabilities and the ability to maintain historical trails, which enhance productivity.
- Reviewers mention that ThriveDesk offers a quick setup process, allowing teams to adapt without extensive training. This ease of implementation is a significant advantage for small businesses looking for a straightforward solution to manage customer support.
- G2 reviewers highlight that while Front has a larger market presence and more extensive features, ThriveDesk's focus on collaboration tools like internal notes and collision detection helps teams communicate effectively without overwhelming customers.
- Users report that Front's higher entry-level price may be a consideration for small businesses, while ThriveDesk's more affordable starting price makes it an attractive option for those with budget constraints, despite having fewer total reviews and a lower G2 score.
Pricing
Entry-Level Pricing
Front
Starter
$25.00
1 user/month
Essential capabilities to get started with customer-first service
- Shared inbox and ticketing
- AI Topics and up to 10 automation rules
- Basic analytics
ThriveDesk
Standard
Starting at $49.00
Per Month
For startups and growing business want to level up support
- 5 Seats
- 2 Mailboxes
- Live Chat
Free Trial
Front
Free Trial is available
ThriveDesk
Free Trial is available
Ratings
Meets Requirements
9.1
1,912
9.1
28
Ease of Use
9.1
1,928
9.3
31
Ease of Setup
8.8
712
9.2
24
Ease of Admin
8.9
476
9.1
19
Quality of Support
9.1
1,644
9.4
28
Has the product been a good partner in doing business?
9.2
462
9.6
19
Product Direction (% positive)
9.3
1,799
9.5
25
Features by Category
Ticket and Case Management
8.8
267
|
Verified
8.9
25
8.9
266
|
Verified
9.0
23
8.9
289
|
Verified
8.8
23
8.8
283
|
Verified
8.3
22
8.8
243
|
Verified
8.5
20
9.0
308
8.4
22
9.2
287
|
Verified
9.0
23
8.7
260
|
Verified
8.3
22
Generative AI
7.8
63
6.8
14
8.2
63
7.4
15
Agentic AI - Help Desk
7.1
28
Not enough data
7.1
28
Not enough data
7.2
28
Not enough data
Communication Channels
8.7
233
|
Verified
8.8
23
9.2
280
|
Verified
9.1
23
8.7
234
|
Verified
9.2
21
8.3
210
|
Verified
Feature Not Available
7.8
131
Feature Not Available
Platform
8.3
217
|
Verified
8.2
21
8.4
287
|
Verified
8.9
16
8.8
259
|
Verified
8.8
24
8.5
231
|
Verified
8.9
21
8.3
230
|
Verified
8.7
23
8.3
236
|
Verified
8.9
23
Channels
8.9
630
Not enough data
8.6
528
Not enough data
7.9
476
Not enough data
Design
8.8
651
Not enough data
8.2
533
Not enough data
8.8
748
Not enough data
8.8
711
Not enough data
8.7
564
Not enough data
Generative AI
7.8
191
Not enough data
8.0
191
Not enough data
Usability
8.8
66
Not enough data
8.8
64
Not enough data
8.9
67
Not enough data
Reporting
8.2
63
Not enough data
7.6
59
Not enough data
8.1
63
Not enough data
Generative AI
7.7
37
Not enough data
7.8
38
Not enough data
Inbox Tools
9.3
812
Not enough data
8.9
817
Not enough data
9.1
795
Not enough data
9.0
836
Not enough data
Coordination Tools
8.5
730
Not enough data
8.7
709
Not enough data
8.7
648
Not enough data
Software Options
9.3
795
Not enough data
8.6
726
Not enough data
Email Client - Agentic AI
6.7
25
Not enough data
7.3
25
Not enough data
Conversational Platform
8.8
491
Not enough data
8.8
384
Not enough data
8.7
385
Not enough data
8.8
343
Not enough data
Support Automation
8.7
413
Not enough data
8.9
415
Not enough data
8.7
378
Not enough data
8.6
327
Not enough data
Generative AI
8.1
108
Not enough data
8.2
108
Not enough data
Sorting & Filtering
8.3
235
Not enough data
9.1
238
Not enough data
7.6
224
Not enough data
8.4
230
Not enough data
Integrations
8.0
220
Not enough data
8.5
230
Not enough data
7.4
208
Not enough data
Time Management
9.0
231
Not enough data
8.7
224
Not enough data
9.3
240
Not enough data
Generative AI
7.7
138
Not enough data
7.2
129
Not enough data
7.9
136
Not enough data
Agentic AI - Email Management
6.6
34
Not enough data
7.2
34
Not enough data
Generative AI
8.3
34
7.8
9
8.3
34
8.3
9
7.8
33
Feature Not Available
Communication
8.7
218
|
Verified
9.4
11
9.0
267
|
Verified
8.8
11
8.9
208
Feature Not Available
8.9
231
|
Verified
9.0
10
8.8
150
Feature Not Available
Internal Use
8.4
287
|
Verified
8.9
16
9.2
283
|
Verified
9.3
10
8.8
194
8.3
9
8.8
220
9.1
9
9.5
288
|
Verified
9.5
10
8.8
221
|
Verified
9.5
10
Generative AI
7.7
30
Not enough data
Self-Service Experience
8.3
55
Not enough data
8.5
53
Not enough data
8.0
53
Not enough data
8.2
51
Not enough data
8.4
50
Not enough data
Self-Service Platform
8.0
50
Not enough data
8.4
50
Not enough data
8.0
50
Not enough data
8.1
48
Not enough data
Agentic AI - Customer Self-Service
9.2
6
Not enough data
9.4
6
Not enough data
9.2
6
Not enough data
9.7
6
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
Generative AI
7.8(won by default)
26
Not enough data
7.8(won by default)
25
Not enough data
Process
9.1(won by default)
196
Not enough data
8.8(won by default)
160
Not enough data
8.8(won by default)
172
Not enough data
Channels
9.5(won by default)
241
Not enough data
9.1(won by default)
192
Not enough data
8.8(won by default)
183
Not enough data
8.4(won by default)
133
Not enough data
9.1(won by default)
158
Not enough data
Insight
8.9(won by default)
140
Not enough data
8.7(won by default)
160
Not enough data
8.8(won by default)
138
Not enough data
9.0(won by default)
155
Not enough data
Generative AI
7.5
29
Not enough data
7.6
30
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Unique Categories
ThriveDesk has no unique categories
Reviews
Reviewers' Company Size
Front
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ThriveDesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Logistics and Supply Chain
10.0%
Computer Software
8.1%
Information Technology and Services
7.5%
Transportation/Trucking/Railroad
5.5%
Financial Services
4.7%
Other
64.3%
Computer Software
25.7%
Retail
11.4%
Marketing and Advertising
8.6%
Media Production
5.7%
Market Research
5.7%
Other
42.9%
Alternatives
Discussions
How do I categorize my emails automatically?
1 Comment
Official Response from Front
If you're reading this, you're probably looking for a better way, a more automatic way, to get insights about your emails and what they are about. You can...Read more
What happens to conversations when someone leaves the company?
1 Comment
Official Response from Front
The worst part about someone leaving a company, is not knowing what conversations they're working on and feeling like there is a black hole within your team....Read more
What is ThriveDesk used for?
1 Comment
KG
Think of it as the ultimate hub for all your customer interactions. It combines live chat, email, and even knowledge base management into one sleek...Read more
ThriveDesk has no more discussions with answers
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