Compare Front and intheloop.io 
Featured Products
At a Glance
Market Segments
Small-Business (49.4% of reviews)
Small-Business (89.5% of reviews)
Entry-Level Pricing
$25.00 1 user/month
$30.00 1 user / Per Month
Front
Star Rating
(2,427)4.6 out of 5
Market Segments
Small-Business (49.4% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 user/month
Free Trial is available
Browse all 3 pricing plansintheloop.io
Star Rating
(19)4.9 out of 5
Market Segments
Small-Business (89.5% of reviews)
Pros & Cons
Entry-Level Pricing
$30.00 1 user / Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Front excels in overall user satisfaction, boasting a significantly higher G2 Score compared to intheloop.io. Users appreciate Front's shared inbox management and the ability to keep all communications organized, which enhances team collaboration and reduces the risk of duplicate replies.
- Users say that Front's user interface is intuitive and easy to navigate, making it a preferred choice for many. Reviewers highlight the clean design that allows them to focus on conversations without distractions, a feature that is often praised in their feedback.
- According to verified reviews, intheloop.io shines in providing effective communication among agents, which helps avoid duplication and improves accuracy. Users mention that it allows them to better care for clients in real-time, showcasing its strength in team collaboration.
- Reviewers mention that while intheloop.io has a smaller user base, it has received positive feedback for its customer service and tech support, which users find to be responsive and helpful, enhancing their overall experience with the product.
- Users report that Front has a more extensive feature set, including automation capabilities that help streamline workflows. This is particularly beneficial for teams looking to improve efficiency, as highlighted by users who appreciate the automation features that assist in task assignments.
- G2 reviewers note that while intheloop.io has a higher star rating, the limited number of reviews suggests that its user experience may not be as widely validated as Front's. Users have expressed that they spent considerable time testing various email apps before settling on intheloop.io, indicating a more niche appeal compared to Front's broader market presence.
Pricing
Entry-Level Pricing
Front
Starter
$25.00
1 user/month
Essential capabilities to get started with customer-first service
- Shared inbox and ticketing
- AI Topics and up to 10 automation rules
- Basic analytics
intheloop.io
Standard
$30.00
1 user / Per Month
Ideal for operational teams focused on improving customer service efficiency.
- Minimum 5 users
- Includes 10 channels
- Workload management
Free Trial
Front
Free Trial is available
intheloop.io
Free Trial is available
Ratings
Meets Requirements
9.1
1,909
9.3
17
Ease of Use
9.1
1,925
9.4
17
Ease of Setup
8.8
710
9.3
9
Ease of Admin
8.9
475
9.4
8
Quality of Support
9.1
1,642
10.0
17
Has the product been a good partner in doing business?
9.2
461
10.0
8
Product Direction (% positive)
9.3
1,796
10.0
14
Features by Category
Ticket and Case Management
8.8
266
|
Verified
9.7
5
|
Verified
8.9
264
|
Verified
10.0
5
|
Verified
8.9
288
|
Verified
10.0
5
|
Verified
8.8
283
|
Verified
Not enough data
8.8
242
|
Verified
Not enough data
9.0
307
10.0
5
|
Verified
9.2
286
|
Verified
10.0
5
|
Verified
8.7
260
|
Verified
Not enough data
Generative AI
7.8
63
Not enough data
8.2
63
Not enough data
Agentic AI - Help Desk
7.1
28
Not enough data
7.1
28
Not enough data
7.2
28
Not enough data
Communication Channels
8.7
233
|
Verified
Not enough data
9.2
279
|
Verified
10.0
6
|
Verified
8.7
233
|
Verified
9.7
5
|
Verified
8.3
210
|
Verified
Not enough data
7.8
131
Feature Not Available
Platform
8.3
217
|
Verified
9.0
5
8.4
287
|
Verified
7.7
5
8.8
259
|
Verified
8.0
5
|
Verified
8.5
231
|
Verified
Not enough data
8.3
230
|
Verified
9.0
5
|
Verified
8.3
236
|
Verified
Not enough data
Channels
8.9
629
Not enough data
8.6
528
Not enough data
7.9
476
Not enough data
Design
8.8
651
Not enough data
8.2
533
Not enough data
8.8
748
Not enough data
8.8
710
Not enough data
8.7
564
Not enough data
Generative AI
7.8
191
Not enough data
8.0
191
Not enough data
Usability
8.8
66
Not enough data
8.8
64
Not enough data
8.9
66
Not enough data
Reporting
8.2
63
Not enough data
7.6
59
Not enough data
8.1
63
Not enough data
Generative AI
7.7
37
Not enough data
7.8
38
Not enough data
Inbox Tools
9.3
812
8.9
9
8.9
817
8.8
8
9.1
795
Not enough data
9.0
836
9.3
9
Coordination Tools
8.5
730
6.4
6
8.7
709
Not enough data
8.7
648
8.9
6
Software Options
9.3
795
10.0
10
8.6
726
9.1
9
Email Client - Agentic AI
6.7
25
Not enough data
7.3
25
Not enough data
Conversational Platform
8.8
491
Not enough data
8.8
384
Not enough data
8.7
385
Not enough data
8.8
343
Not enough data
Support Automation
8.7
413
Not enough data
8.9
415
Not enough data
8.7
378
Not enough data
8.6
327
Not enough data
Generative AI
8.1
108
Not enough data
8.2
108
Not enough data
Sorting & Filtering
8.3
235
Not enough data
9.1
237
Not enough data
7.6
224
Not enough data
8.4
230
Not enough data
Integrations
8.0
220
Not enough data
8.5
230
Not enough data
7.4
208
Not enough data
Time Management
9.0
230
Not enough data
8.7
224
Not enough data
9.3
239
Not enough data
Generative AI
7.7
138
Not enough data
7.2
129
Not enough data
7.8
135
Not enough data
Agentic AI - Email Management
6.6
34
Not enough data
7.2
34
Not enough data
Generative AI
8.3
34
Not enough data
8.3
34
Not enough data
7.8
33
Not enough data
Communication
8.7
218
|
Verified
Not enough data
9.0
267
|
Verified
Not enough data
8.9
208
Not enough data
8.9
231
|
Verified
Not enough data
8.8
150
Not enough data
Internal Use
8.4
287
|
Verified
7.7
5
9.2
283
|
Verified
Not enough data
8.8
194
Not enough data
8.8
220
Not enough data
9.5
288
|
Verified
Not enough data
8.8
221
|
Verified
Not enough data
Generative AI
7.7
30
Not enough data
Self-Service Experience
8.3
55
Not enough data
8.5
53
Not enough data
8.0
53
Not enough data
8.2
51
Not enough data
8.4
50
Not enough data
Self-Service Platform
8.0
50
Not enough data
8.4
50
Not enough data
8.0
50
Not enough data
8.1
48
Not enough data
Agentic AI - Customer Self-Service
9.2
6
Not enough data
9.4
6
Not enough data
9.2
6
Not enough data
9.7
6
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
Generative AI
7.8(won by default)
26
Not enough data
7.8(won by default)
25
Not enough data
Process
9.1(won by default)
196
Not enough data
8.8(won by default)
160
Not enough data
8.8(won by default)
172
Not enough data
Channels
9.5(won by default)
241
Not enough data
9.1(won by default)
192
Not enough data
8.8(won by default)
183
Not enough data
8.4(won by default)
133
Not enough data
9.1(won by default)
158
Not enough data
Insight
8.9(won by default)
140
Not enough data
8.7(won by default)
160
Not enough data
8.8(won by default)
138
Not enough data
9.0(won by default)
155
Not enough data
Generative AI
7.5
29
Not enough data
7.6
30
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Front and intheloop.io are categorized as Email Client, Shared Inbox, and Help Desk
Unique Categories
intheloop.io has no unique categories
Reviews
Reviewers' Company Size
Front
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
intheloop.io
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Logistics and Supply Chain
10.0%
Computer Software
8.1%
Information Technology and Services
7.5%
Transportation/Trucking/Railroad
5.5%
Financial Services
4.7%
Other
64.2%
Management Consulting
10.5%
Cosmetics
10.5%
Warehousing
5.3%
Transportation/Trucking/Railroad
5.3%
Security and Investigations
5.3%
Other
63.2%
Discussions
How do I categorize my emails automatically?
1 Comment
Official Response from Front
If you're reading this, you're probably looking for a better way, a more automatic way, to get insights about your emails and what they are about. You can...Read more
What happens to conversations when someone leaves the company?
1 Comment
Official Response from Front
The worst part about someone leaving a company, is not knowing what conversations they're working on and feeling like there is a black hole within your team....Read more
intheloop.io has no discussions with answers
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