Compare Front and intheloop.io 
At a Glance
Market Segments
Small-Business (49.0% of reviews)
Small-Business (89.5% of reviews)
Entry-Level Pricing
$25.00 1 user/month
$30.00 1 user / Per Month
Front
Star Rating
(2,460)4.7 out of 5
Market Segments
Small-Business (49.0% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 user/month
Free Trial is available
Browse all 3 pricing plansintheloop.io
Star Rating
(19)4.9 out of 5
Market Segments
Small-Business (89.5% of reviews)
Pros & Cons
Entry-Level Pricing
$30.00 1 user / Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Front excels in user experience, with many praising its intuitive interface and ease of use. Users appreciate features like internal commenting and the ability to @mention teammates directly in email threads, which streamlines communication and enhances collaboration.
- Users say that intheloop.io offers a strong focus on effective communication among team members, allowing for real-time client care and reducing duplication of efforts. This is particularly beneficial for small businesses that need to manage high volumes of emails efficiently.
- According to verified reviews, Front has a significantly higher G2 Score, indicating greater overall user satisfaction. With a score of 82.92 in the Shared Inbox category, it stands out for its robust features compared to intheloop.io's lower score of 41.38.
- Reviewers mention that intheloop.io shines in its customer support, receiving perfect scores for quality and responsiveness. Users have highlighted the effectiveness of their tech support, which is crucial for businesses that rely on timely assistance.
- Users report that Front's implementation process is quick and straightforward, with many noting the intuitive onboarding wizard that helps new users get started without hassle. This contrasts with intheloop.io, which, while effective, may not have the same level of user-friendly setup.
- According to recent feedback, both products cater well to small businesses, but Front's larger market presence and extensive user base provide a wealth of resources and community support that intheloop.io may lack, making it a more reliable choice for growing teams.
Pricing
Entry-Level Pricing
Front
Starter
$25.00
1 user/month
Essential capabilities to get started with customer-first service
- Shared inbox and ticketing
- AI Topics and up to 10 automation rules
- Basic analytics
intheloop.io
Standard
$30.00
1 user / Per Month
Ideal for operational teams focused on improving customer service efficiency.
- Minimum 5 users
- Includes 10 channels
- Workload management
Free Trial
Front
Free Trial is available
intheloop.io
Free Trial is available
Ratings
Meets Requirements
9.1
1,934
9.3
17
Ease of Use
9.1
1,950
9.4
17
Ease of Setup
8.8
733
9.3
9
Ease of Admin
8.9
478
9.4
8
Quality of Support
9.1
1,662
10.0
17
Has the product been a good partner in doing business?
9.2
464
10.0
8
Product Direction (% positive)
9.3
1,818
10.0
14
Features by Category
Ticket and Case Management
8.8
268
|
Verified
9.7
5
|
Verified
8.9
270
|
Verified
10.0
5
|
Verified
8.9
299
|
Verified
10.0
5
|
Verified
8.8
287
|
Verified
Not enough data
8.9
245
|
Verified
Not enough data
9.1
310
10.0
5
|
Verified
9.2
297
|
Verified
10.0
5
|
Verified
8.7
262
|
Verified
Not enough data
Generative AI
7.8
64
Not enough data
8.3
64
Not enough data
Agentic AI - Help Desk
7.1
28
Not enough data
7.1
28
Not enough data
7.2
28
Not enough data
Communication Channels
8.7
236
|
Verified
Not enough data
9.2
289
|
Verified
10.0
6
|
Verified
8.7
237
|
Verified
9.7
5
|
Verified
8.3
211
|
Verified
Not enough data
7.8
133
Feature Not Available
Platform
8.3
219
|
Verified
9.0
5
8.4
289
|
Verified
7.7
5
8.8
263
|
Verified
8.0
5
|
Verified
8.6
236
|
Verified
Not enough data
8.3
232
|
Verified
9.0
5
|
Verified
8.3
238
|
Verified
Not enough data
Channels
8.9
630
Not enough data
8.6
528
Not enough data
7.9
476
Not enough data
Design
8.8
652
Not enough data
8.2
533
Not enough data
8.8
750
Not enough data
8.8
713
Not enough data
8.7
564
Not enough data
Generative AI
7.8
191
Not enough data
8.0
191
Not enough data
Usability
8.8
67
Not enough data
8.8
65
Not enough data
8.9
68
Not enough data
Reporting
8.2
64
Not enough data
7.6
59
Not enough data
8.1
63
Not enough data
Generative AI
7.7
37
Not enough data
7.8
38
Not enough data
Inbox Tools
9.3
813
8.9
9
8.9
818
8.8
8
9.1
796
Not enough data
9.0
837
9.3
9
Coordination Tools
8.5
732
6.4
6
8.7
709
Not enough data
8.7
649
8.9
6
Software Options
9.3
795
10.0
10
8.6
726
9.1
9
Email Client - Agentic AI
6.7
25
Not enough data
7.3
25
Not enough data
Conversational Platform
8.8
491
Not enough data
8.8
384
Not enough data
8.7
385
Not enough data
8.8
343
Not enough data
Support Automation
8.7
413
Not enough data
8.9
415
Not enough data
8.7
378
Not enough data
8.6
327
Not enough data
Generative AI
8.1
108
Not enough data
8.2
108
Not enough data
Sorting & Filtering
8.3
235
Not enough data
9.1
240
Not enough data
7.6
225
Not enough data
8.4
230
Not enough data
Integrations
8.0
221
Not enough data
8.5
230
Not enough data
7.4
208
Not enough data
Time Management
9.0
232
Not enough data
8.7
225
Not enough data
9.3
241
Not enough data
Generative AI
7.7
138
Not enough data
7.2
129
Not enough data
7.9
137
Not enough data
Agentic AI - Email Management
6.6
34
Not enough data
7.2
34
Not enough data
Generative AI
8.3
35
Not enough data
8.3
35
Not enough data
7.8
33
Not enough data
Communication
8.7
219
|
Verified
Not enough data
9.0
269
|
Verified
Not enough data
8.9
208
Not enough data
8.9
231
|
Verified
Not enough data
8.8
151
Not enough data
Internal Use
8.4
289
|
Verified
7.7
5
9.2
283
|
Verified
Not enough data
8.8
194
Not enough data
8.8
220
Not enough data
9.5
290
|
Verified
Not enough data
8.8
222
|
Verified
Not enough data
Generative AI
7.7
30
Not enough data
Self-Service Experience
8.3
55
Not enough data
8.5
53
Not enough data
8.0
53
Not enough data
8.2
51
Not enough data
8.4
50
Not enough data
Self-Service Platform
8.0
50
Not enough data
8.4
50
Not enough data
8.0
50
Not enough data
8.1
48
Not enough data
Agentic AI - Customer Self-Service
9.2
6
Not enough data
9.4
6
Not enough data
9.2
6
Not enough data
9.7
6
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
Generative AI
7.8(won by default)
26
Not enough data
7.8(won by default)
25
Not enough data
Process
9.1(won by default)
197
Not enough data
8.8(won by default)
160
Not enough data
8.8(won by default)
172
Not enough data
Channels
9.5(won by default)
242
Not enough data
9.1(won by default)
193
Not enough data
8.8(won by default)
185
Not enough data
8.4(won by default)
135
Not enough data
9.1(won by default)
159
Not enough data
Insight
8.9(won by default)
140
Not enough data
8.7(won by default)
160
Not enough data
8.8(won by default)
138
Not enough data
9.0(won by default)
156
Not enough data
Generative AI
7.5
29
Not enough data
7.6
30
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Front and intheloop.io are categorized as Email Client, Shared Inbox, and Help Desk
Unique Categories
intheloop.io has no unique categories
Reviews
Reviewers' Company Size
Front
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
intheloop.io
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Logistics and Supply Chain
10.1%
Computer Software
8.1%
Information Technology and Services
7.5%
Transportation/Trucking/Railroad
5.5%
Financial Services
4.6%
Other
64.3%
Cosmetics
10.5%
Management Consulting
10.5%
Automotive
5.3%
Construction
5.3%
Consumer Services
5.3%
Other
63.2%
Discussions
What is Happening on the Forum?
1 Comment
G2
After so many attempts in getting my funds back which I lost to a fake platform called mycoinbanking.com I lost the total of $348.000. I needed the profit...Read more
Are there any "Front hacks" that are lesser known but extremely helpful?
1 Comment
JR
Hit the popout button on a draft email twice. Once for the draft to appear on top of your reading pane and the second time opens it in its own browser window...Read more
intheloop.io has no discussions with answers
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