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Compare Front and intheloop.io 
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At a Glance
Market Segments
Small-Business (49.4% of reviews)
Small-Business (89.5% of reviews)
Entry-Level Pricing
$25.00 1 user/month
$30.00 1 user / Per Month
Front
Star Rating
(2,390)4.7 out of 5
Market Segments
Small-Business (49.4% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 user/month
Free Trial is available
Browse all 3 pricing plansintheloop.io
Star Rating
(19)4.9 out of 5
Market Segments
Small-Business (89.5% of reviews)
Pros & Cons
Entry-Level Pricing
$30.00 1 user / Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Front excels in its Unified Inbox feature, scoring 9.3, which allows for seamless management of multiple communication channels. In contrast, in theloop.io's Unified Inbox scored lower at 8.9, indicating a less integrated experience.
- Reviewers mention that in theloop.io shines in Quality of Support, achieving a perfect score of 10.0, while Front scored 9.1. This suggests that users find in theloop.io's support more responsive and effective.
- G2 users highlight the superior Ticket Response User Experience in in theloop.io, which scored 10.0 compared to Front's 9.1. This indicates that in theloop.io provides a more efficient and user-friendly ticketing process.
- Users on G2 report that Front's Ease of Setup is rated at 8.8, which is lower than in theloop.io's score of 9.3. This suggests that users find in theloop.io easier to implement and get started with.
- Reviewers mention that Front's Response Automation feature scored 8.9, which is not rated for in theloop.io, indicating that Front may offer more robust automation capabilities for managing responses.
- Users say that in theloop.io's Ticket Collaboration feature received a perfect score of 10.0, while Front scored 9.2. This suggests that in theloop.io provides a more effective environment for team collaboration on tickets.
Pricing
Entry-Level Pricing
Front
Starter
$25.00
1 user/month
Essential capabilities to get started with customer-first service
- Shared inbox and ticketing
- AI Topics and up to 10 automation rules
- Basic analytics
intheloop.io
Standard
$30.00
1 user / Per Month
Ideal for operational teams focused on improving customer service efficiency.
- Minimum 5 users
- Includes 10 channels
- Workload management
Free Trial
Front
Free Trial is available
intheloop.io
Free Trial is available
Ratings
Meets Requirements
9.1
1,891
9.3
17
Ease of Use
9.2
1,907
9.4
17
Ease of Setup
8.8
690
9.3
9
Ease of Admin
8.9
471
9.4
8
Quality of Support
9.1
1,628
10.0
17
Has the product been a good partner in doing business?
9.2
457
10.0
8
Product Direction (% positive)
9.3
1,779
10.0
14
Features by Category
Ticket and Case Management
8.8
263
|
Verified
9.7
5
|
Verified
8.9
260
|
Verified
10.0
5
|
Verified
8.9
283
|
Verified
10.0
5
|
Verified
8.8
280
|
Verified
Not enough data
8.8
243
|
Verified
Not enough data
9.0
306
10.0
5
|
Verified
9.2
283
|
Verified
10.0
5
|
Verified
8.7
258
|
Verified
Not enough data
Generative AI
7.8
63
Not enough data
8.3
64
Not enough data
Agentic AI - Help Desk
7.2
29
Not enough data
7.2
29
Not enough data
7.3
29
Not enough data
Communication Channels
8.7
233
|
Verified
Not enough data
9.2
274
|
Verified
10.0
6
|
Verified
8.7
231
|
Verified
9.7
5
|
Verified
8.3
209
|
Verified
Not enough data
7.8
132
Feature Not Available
Platform
8.3
217
|
Verified
9.0
5
8.4
288
|
Verified
7.7
5
8.8
259
|
Verified
8.0
5
|
Verified
8.5
231
|
Verified
Not enough data
8.3
231
|
Verified
9.0
5
|
Verified
8.3
237
|
Verified
Not enough data
Channels
8.9
626
Not enough data
8.6
527
Not enough data
7.9
476
Not enough data
Design
8.8
650
Not enough data
8.2
532
Not enough data
8.8
745
Not enough data
8.8
707
Not enough data
8.7
563
Not enough data
Generative AI
7.8
189
Not enough data
8.0
189
Not enough data
Usability
8.8
64
Not enough data
8.8
63
Not enough data
8.8
65
Not enough data
Reporting
8.2
62
Not enough data
7.6
59
Not enough data
8.1
63
Not enough data
Generative AI
7.7
37
Not enough data
7.8
38
Not enough data
Inbox Tools
9.3
807
8.9
9
8.9
814
8.8
8
9.1
792
Not enough data
9.0
832
9.3
9
Coordination Tools
8.5
727
6.4
6
8.7
707
Not enough data
8.7
646
8.9
6
Software Options
9.3
792
10.0
10
8.6
724
9.1
9
Email Client - Agentic AI
6.7
25
Not enough data
7.3
25
Not enough data
Conversational Platform
8.8
491
Not enough data
8.8
385
Not enough data
8.7
385
Not enough data
8.8
343
Not enough data
Support Automation
8.7
412
Not enough data
8.9
415
Not enough data
8.7
377
Not enough data
8.6
327
Not enough data
Generative AI
8.1
109
Not enough data
8.3
109
Not enough data
Sorting & Filtering
8.3
235
Not enough data
9.1
236
Not enough data
7.6
225
Not enough data
8.4
227
Not enough data
Integrations
8.0
217
Not enough data
8.4
226
Not enough data
7.4
207
Not enough data
Time Management
9.0
227
Not enough data
8.7
223
Not enough data
9.3
233
Not enough data
Generative AI
7.7
136
Not enough data
7.2
129
Not enough data
7.8
134
Not enough data
Agentic AI - Email Management
6.6
34
Not enough data
7.2
34
Not enough data
Generative AI
8.3
34
Not enough data
8.3
34
Not enough data
7.8
33
Not enough data
Communication
8.7
217
|
Verified
Not enough data
8.9
264
|
Verified
Not enough data
8.9
206
Not enough data
8.9
229
|
Verified
Not enough data
8.8
150
Not enough data
Internal Use
8.4
288
|
Verified
7.7
5
9.2
281
|
Verified
Not enough data
8.9
193
Not enough data
8.8
219
Not enough data
9.5
285
|
Verified
Not enough data
8.8
219
|
Verified
Not enough data
Generative AI
7.7
31
Not enough data
Self-Service Experience
8.3
56
Not enough data
8.5
54
Not enough data
8.0
54
Not enough data
8.2
52
Not enough data
8.4
51
Not enough data
Self-Service Platform
8.1
51
Not enough data
8.4
51
Not enough data
8.1
51
Not enough data
8.2
49
Not enough data
Agentic AI - Customer Self-Service
9.3
7
Not enough data
9.5
7
Not enough data
9.3
7
Not enough data
9.8
7
Not enough data
9.5
7
Not enough data
9.5
7
Not enough data
9.5
7
Not enough data
Generative AI
7.8(won by default)
26
Not enough data
7.8(won by default)
25
Not enough data
Process
9.1(won by default)
195
Not enough data
8.8(won by default)
158
Not enough data
8.8(won by default)
171
Not enough data
Channels
9.5(won by default)
239
Not enough data
9.1(won by default)
191
Not enough data
8.8(won by default)
181
Not enough data
8.4(won by default)
131
Not enough data
9.1(won by default)
157
Not enough data
Insight
8.9(won by default)
140
Not enough data
8.7(won by default)
158
Not enough data
8.8(won by default)
138
Not enough data
9.0(won by default)
153
Not enough data
Generative AI
7.5
29
Not enough data
7.6
30
Not enough data
Categories
Categories
Shared Categories
Front and intheloop.io are categorized as Email Client, Shared Inbox, and Help Desk
Unique Categories
intheloop.io has no unique categories
Reviews
Reviewers' Company Size
Front
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
intheloop.io
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Logistics and Supply Chain
10.0%
Computer Software
8.1%
Information Technology and Services
7.5%
Transportation/Trucking/Railroad
5.5%
Financial Services
4.7%
Other
64.1%
Management Consulting
10.5%
Cosmetics
10.5%
Warehousing
5.3%
Transportation/Trucking/Railroad
5.3%
Security and Investigations
5.3%
Other
63.2%
Discussions
How do I categorize my emails automatically?
1 Comment
Official Response from Front
If you're reading this, you're probably looking for a better way, a more automatic way, to get insights about your emails and what they are about. You can...Read more
What happens to conversations when someone leaves the company?
1 Comment
Official Response from Front
The worst part about someone leaving a company, is not knowing what conversations they're working on and feeling like there is a black hole within your team....Read more
intheloop.io has no discussions with answers
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