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At a Glance
Market Segments
Small-Business (49.3% of reviews)
Small-Business (59.6% of reviews)
Entry-Level Pricing
$25.00 1 user/month
$0.00 Per Month
Front
Star Rating
(2,393)4.7 out of 5
Market Segments
Small-Business (49.3% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 user/month
Free Trial is available
Browse all 3 pricing plansHubSpot Service Hub
Star Rating
(2,871)4.4 out of 5
Market Segments
Small-Business (59.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Front excels in its Team Inbox feature, scoring 9.5, which allows for seamless collaboration among team members. In contrast, HubSpot Service Hub's Team Inbox scores only 8.8, indicating that users find Front's collaborative tools more effective for managing customer interactions.
- Reviewers mention that Front's Ticket Collaboration feature, rated at 9.2, provides a superior experience for teams working together on customer issues. HubSpot Service Hub, with a score of 8.4, does not offer the same level of collaborative functionality, which can hinder team efficiency.
- G2 users highlight Front's Quality of Support as a standout feature, scoring 9.1, with many praising the responsiveness and helpfulness of the support team. In comparison, HubSpot Service Hub's support, rated at 8.8, is seen as good but not as exceptional, leading to some user frustration during critical support moments.
- Users on G2 report that Front's Workflow capabilities, scoring 9.0, allow for highly customizable and efficient processes, which are essential for small businesses. HubSpot Service Hub's workflow features, rated at 8.4, are perceived as less flexible, limiting users' ability to tailor their workflows to specific needs.
- Reviewers mention that Front's Attachments/Screencasts feature, with a score of 9.1, enhances communication by allowing users to share visual content easily. HubSpot Service Hub, scoring 8.2, lacks this level of functionality, which can impact the clarity of communication in support interactions.
- Users say that Front's Notes feature, rated at 9.2, is highly effective for keeping track of customer interactions and internal discussions. HubSpot Service Hub's notes feature, scoring 8.8, is functional but does not provide the same depth of integration and usability, leading to less efficient information sharing among team members.
Pricing
Entry-Level Pricing
Front
Starter
$25.00
1 user/month
Essential capabilities to get started with customer-first service
- Shared inbox and ticketing
- AI Topics and up to 10 automation rules
- Basic analytics
HubSpot Service Hub
Service Hub Free
$0.00
Per Month
For customer service professionals. A simple set of tools to start connecting with and supporting your customers — for free.
- Ticketing
- Custom support form fields
- Live chat
Free Trial
Front
Free Trial is available
HubSpot Service Hub
Free Trial is available
Ratings
Meets Requirements
9.1
1,890
8.5
2,112
Ease of Use
9.1
1,906
8.6
2,304
Ease of Setup
8.8
688
8.3
1,315
Ease of Admin
8.9
471
8.5
913
Quality of Support
9.1
1,625
8.8
1,940
Has the product been a good partner in doing business?
9.2
457
8.8
901
Product Direction (% positive)
9.3
1,778
8.7
1,980
Features by Category
Ticket and Case Management
8.8
264
|
Verified
8.5
767
|
Verified
8.9
261
|
Verified
8.4
768
|
Verified
8.9
282
|
Verified
8.4
773
|
Verified
8.8
279
|
Verified
8.2
706
|
Verified
8.8
242
|
Verified
7.8
483
9.0
305
8.2
707
|
Verified
9.2
282
|
Verified
8.4
716
8.7
257
|
Verified
8.7
739
|
Verified
Generative AI
7.8
63
7.4
96
8.3
64
7.4
96
Agentic AI - Help Desk
7.2
29
7.5
90
7.2
29
7.6
92
7.3
29
7.5
91
Communication Channels
8.7
232
|
Verified
8.1
505
9.2
273
|
Verified
8.5
718
|
Verified
8.7
231
|
Verified
8.3
642
|
Verified
8.3
208
|
Verified
7.8
448
7.8
131
7.7
465
Platform
8.3
216
|
Verified
7.4
513
8.3
285
|
Verified
8.1
625
|
Verified
8.8
258
|
Verified
8.4
668
|
Verified
8.6
231
|
Verified
8.3
624
|
Verified
8.3
230
|
Verified
8.3
719
|
Verified
8.3
236
|
Verified
8.5
742
|
Verified
Customer Information
Not enough data
8.4
611
|
Verified
Not enough data
8.6
744
|
Verified
Not enough data
8.6
790
|
Verified
Not enough data
8.0
484
|
Verified
Not enough data
8.3
607
|
Verified
Not enough data
8.3
594
|
Verified
Not enough data
8.5
752
|
Verified
Predictions
Not enough data
7.5
458
|
Verified
Not enough data
7.9
480
|
Verified
Not enough data
8.2
559
Not enough data
7.8
408
|
Verified
Platform
Not enough data
8.5
862
|
Verified
Not enough data
8.2
710
|
Verified
Not enough data
8.4
745
|
Verified
Not enough data
8.6
816
|
Verified
Not enough data
8.4
867
|
Verified
Not enough data
8.2
663
Not enough data
8.5
788
|
Verified
Not enough data
8.8
749
|
Verified
Not enough data
8.7
858
|
Verified
Not enough data
8.8
842
|
Verified
Generative AI
Not enough data
7.7
121
Not enough data
7.8
118
Agentic AI - Customer Success
Not enough data
7.5
92
Not enough data
7.6
93
Not enough data
7.7
94
Not enough data
7.8
93
Not enough data
7.7
93
Channels
8.9
625
Not enough data
8.5
526
Not enough data
7.9
474
Not enough data
Design
8.8
648
Not enough data
8.2
530
Not enough data
8.8
743
Not enough data
8.8
705
Not enough data
8.7
562
Not enough data
Generative AI
7.8
189
Not enough data
8.0
189
Not enough data
Usability
8.8
64
Not enough data
8.8
63
Not enough data
8.8
65
Not enough data
Reporting
8.2
62
Not enough data
7.6
59
Not enough data
8.1
63
Not enough data
Generative AI
7.7
37
Not enough data
7.8
38
Not enough data
Inbox Tools
9.3
805
Not enough data
8.9
812
Not enough data
9.1
791
Not enough data
9.0
830
Not enough data
Coordination Tools
8.5
725
Not enough data
8.7
705
Not enough data
8.7
644
Not enough data
Software Options
9.3
790
Not enough data
8.6
722
Not enough data
Email Client - Agentic AI
6.7
25
Not enough data
7.3
25
Not enough data
Responses
Not enough data
9.1
17
Not enough data
8.7
17
Not enough data
9.0
17
Automation - AI Agents
Not enough data
8.6
17
Not enough data
8.6
17
Not enough data
8.7
17
Not enough data
8.6
17
Not enough data
8.8
17
Platform
Not enough data
8.2
17
Not enough data
8.8
17
Not enough data
8.8
17
Autonomy - AI Agents
Not enough data
8.9
17
Not enough data
8.6
17
Not enough data
8.4
17
Not enough data
8.6
17
Generative AI
Not enough data
8.9
18
Not enough data
9.1
18
Conversational Platform
8.8
489
8.3
805
8.8
383
8.0
609
8.7
383
8.1
356
8.8
341
8.2
549
Support Automation
8.7
410
8.2
634
8.9
413
8.1
398
8.7
375
8.2
610
8.6
325
8.1
567
Generative AI
8.1
109
7.4
265
8.3
109
7.5
262
Sorting & Filtering
8.3
233
Not enough data
9.0
235
Not enough data
7.6
223
Not enough data
8.4
225
Not enough data
Integrations
8.0
215
Not enough data
8.4
224
Not enough data
7.4
205
Not enough data
Time Management
9.0
226
Not enough data
8.7
221
Not enough data
9.3
232
Not enough data
Generative AI
7.7
136
Not enough data
7.2
129
Not enough data
7.8
134
Not enough data
Agentic AI - Email Management
6.6
34
Not enough data
7.2
34
Not enough data
Generative AI
8.3
34
7.7
141
8.3
34
7.7
139
7.8
33
Feature Not Available
Communication
8.7
214
|
Verified
8.6
426
|
Verified
8.9
261
|
Verified
8.4
424
|
Verified
8.9
203
8.7
390
|
Verified
8.9
226
|
Verified
8.6
338
8.8
147
8.1
266
Internal Use
8.3
285
|
Verified
8.1
625
|
Verified
9.2
278
|
Verified
8.5
382
|
Verified
8.9
190
8.4
341
|
Verified
8.8
216
8.6
423
9.5
282
|
Verified
8.8
413
|
Verified
8.8
216
|
Verified
8.7
401
|
Verified
Generative AI
7.7
31
7.6
188
Self-Service Experience
8.2
53
8.6
657
8.4
51
8.6
630
7.9
51
7.7
86
8.2
49
7.9
418
8.3
48
8.3
453
Self-Service Platform
8.0
48
8.3
439
8.3
48
8.5
455
8.0
48
7.7
362
8.1
46
8.3
431
Agentic AI - Customer Self-Service
9.3
7
8.4
34
9.5
7
8.5
34
9.3
7
8.3
34
9.8
7
8.4
34
9.5
7
8.7
34
9.5
7
8.9
33
9.5
7
8.6
33
Generative AI
7.8(won by default)
26
Not enough data
7.8(won by default)
25
Not enough data
Process
9.1(won by default)
195
Not enough data
8.8(won by default)
158
Not enough data
8.8(won by default)
171
Not enough data
Channels
9.5(won by default)
239
Not enough data
9.1(won by default)
191
Not enough data
8.8(won by default)
181
Not enough data
8.4(won by default)
131
Not enough data
9.1(won by default)
157
Not enough data
Insight
8.9(won by default)
140
Not enough data
8.7(won by default)
158
Not enough data
8.8(won by default)
138
Not enough data
9.0(won by default)
153
Not enough data
Generative AI
7.5
29
7.6
86
7.6
30
7.5
86
Generative AI
Not enough data
7.5
79
Not enough data
7.3
80
Survey Management
Not enough data
8.6
212
|
Verified
Not enough data
8.6
258
|
Verified
Not enough data
8.7
277
|
Verified
Not enough data
8.6
262
|
Verified
Process Management
Not enough data
8.5
245
|
Verified
Not enough data
8.6
255
Not enough data
8.6
253
|
Verified
Not enough data
8.6
254
System Management
Not enough data
8.9
251
|
Verified
Not enough data
8.8
242
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Front and HubSpot Service Hub are categorized as Conversational Support, Live Chat, Customer Self-Service, Digital Customer Service Platforms, Shared Inbox, and Help Desk
Unique Categories
Front is categorized as Customer Communications Management, Social Customer Service, Email Client, Complaint Management, and Email Management
HubSpot Service Hub is categorized as AI Agents For Business Operations, Customer Success, and Enterprise Feedback Management
Reviews
Reviewers' Company Size
Front
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
HubSpot Service Hub
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Logistics and Supply Chain
10.1%
Computer Software
8.1%
Information Technology and Services
7.5%
Transportation/Trucking/Railroad
5.5%
Financial Services
4.7%
Other
64.0%
Computer Software
19.5%
Information Technology and Services
10.6%
Marketing and Advertising
5.2%
Financial Services
4.6%
Education Management
3.3%
Other
56.7%
Alternatives
Discussions
How do I categorize my emails automatically?
1 Comment
Official Response from Front
If you're reading this, you're probably looking for a better way, a more automatic way, to get insights about your emails and what they are about. You can...Read more
What happens to conversations when someone leaves the company?
1 Comment
Official Response from Front
The worst part about someone leaving a company, is not knowing what conversations they're working on and feeling like there is a black hole within your team....Read more
How does HubSpot Service Hub contribute to creating a more cohesive and effective customer service experience?
3 Comments
TB
Tim's Web Worx: HubSpot Service Hub Review
As a proud HubSpot Solutions Partner, Tim's Web Worx has had the privilege of integrating HubSpot's powerful...Read more
How to customise the website
2 Comments
MK
Eduardo,
Its not entirely clear to me what you are hoping to customize? We have been able to do quite a bit with ours for the Knowledge Base. Here's a link...Read more
What is service hub?
2 Comments
TE
I have no idea. I don't know what G2 is either. It's very confusing. Read more
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