Compare Front and HubSpot Service Hub 
At a Glance
Market Segments
Small-Business (49.3% of reviews)
Small-Business (59.6% of reviews)
Entry-Level Pricing
$25.00 1 user/month
$0.00 Per Month
Front
Star Rating
(2,432)4.7 out of 5
Market Segments
Small-Business (49.3% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 user/month
Free Trial is available
Browse all 3 pricing plansHubSpot Service Hub
Star Rating
(2,896)4.4 out of 5
Market Segments
Small-Business (59.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that HubSpot Service Hub excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Front. Users appreciate its comprehensive features, particularly the automation tools that streamline ticket routing and follow-up processes, saving valuable time.
- Users say that Front's shared inbox feature is a standout, allowing teams to stay organized and collaborate effectively. Reviewers highlight how this functionality helps prevent duplicate replies and enhances team coordination, making it easier to manage communications.
- According to verified reviews, HubSpot Service Hub's built-in knowledge base is a game-changer for self-service support. Users find it invaluable for reducing repetitive inquiries, which contributes to a more efficient customer service experience.
- Reviewers mention that Front's user interface is clean and intuitive, making navigation a breeze. This ease of use is frequently praised, with users noting that it allows them to focus on conversations without unnecessary distractions.
- G2 reviewers highlight that while Front has strong collaboration features, HubSpot Service Hub shines in reporting and analytics capabilities. Users commend its ability to provide detailed insights, which are essential for tracking performance and making informed decisions.
- Users report that Front's automation features are beneficial for task assignments and internal discussions, enhancing workflow efficiency. However, some users feel that HubSpot Service Hub's automation tools are more robust, particularly in managing customer interactions and follow-ups.
Pricing
Entry-Level Pricing
Front
Starter
$25.00
1 user/month
Essential capabilities to get started with customer-first service
- Shared inbox and ticketing
- AI Topics and up to 10 automation rules
- Basic analytics
HubSpot Service Hub
Service Hub Free
$0.00
Per Month
For customer service professionals. A simple set of tools to start connecting with and supporting your customers — for free.
- Ticketing
- Custom support form fields
- Live chat
Free Trial
Front
Free Trial is available
HubSpot Service Hub
Free Trial is available
Ratings
Meets Requirements
9.1
1,912
8.5
2,129
Ease of Use
9.1
1,928
8.6
2,322
Ease of Setup
8.8
712
8.3
1,333
Ease of Admin
8.9
476
8.5
921
Quality of Support
9.1
1,644
8.8
1,955
Has the product been a good partner in doing business?
9.2
462
8.8
909
Product Direction (% positive)
9.3
1,799
8.7
1,997
Features by Category
Ticket and Case Management
8.8
267
|
Verified
8.5
772
|
Verified
8.9
266
|
Verified
8.4
772
|
Verified
8.9
289
|
Verified
8.4
785
|
Verified
8.8
283
|
Verified
8.2
707
|
Verified
8.8
243
|
Verified
7.8
482
9.0
308
8.2
707
|
Verified
9.2
287
|
Verified
8.4
719
8.7
260
|
Verified
8.7
745
|
Verified
Generative AI
7.8
63
7.3
98
8.2
63
7.3
98
Agentic AI - Help Desk
7.1
28
7.5
89
7.1
28
7.5
91
7.2
28
7.4
91
Communication Channels
8.7
233
|
Verified
8.1
505
9.2
280
|
Verified
8.5
718
|
Verified
8.7
234
|
Verified
8.3
642
|
Verified
8.3
210
|
Verified
7.8
447
7.8
131
7.7
465
Platform
8.3
217
|
Verified
7.3
513
8.4
287
|
Verified
8.1
624
|
Verified
8.8
259
|
Verified
8.4
669
|
Verified
8.5
231
|
Verified
8.3
628
|
Verified
8.3
230
|
Verified
8.3
724
|
Verified
8.3
236
|
Verified
8.5
744
|
Verified
Customer Information
Not enough data
8.4
610
|
Verified
Not enough data
8.6
743
|
Verified
Not enough data
8.6
789
|
Verified
Not enough data
8.0
484
|
Verified
Not enough data
8.3
606
|
Verified
Not enough data
8.3
593
|
Verified
Not enough data
8.5
751
|
Verified
Predictions
Not enough data
7.5
457
|
Verified
Not enough data
7.8
480
|
Verified
Not enough data
8.2
559
Not enough data
7.7
408
|
Verified
Platform
Not enough data
8.5
863
|
Verified
Not enough data
8.2
711
|
Verified
Not enough data
8.4
745
|
Verified
Not enough data
8.6
816
|
Verified
Not enough data
8.4
867
|
Verified
Not enough data
8.2
666
Not enough data
8.5
789
|
Verified
Not enough data
8.8
749
|
Verified
Not enough data
8.7
859
|
Verified
Not enough data
8.8
842
|
Verified
Generative AI
Not enough data
7.6
121
Not enough data
7.7
118
Agentic AI - Customer Success
Not enough data
7.4
92
Not enough data
7.6
92
Not enough data
7.7
93
Not enough data
7.7
92
Not enough data
7.7
92
Channels
8.9
630
Not enough data
8.6
528
Not enough data
7.9
476
Not enough data
Design
8.8
651
Not enough data
8.2
533
Not enough data
8.8
748
Not enough data
8.8
711
Not enough data
8.7
564
Not enough data
Generative AI
7.8
191
Not enough data
8.0
191
Not enough data
Usability
8.8
66
Not enough data
8.8
64
Not enough data
8.9
67
Not enough data
Reporting
8.2
63
Not enough data
7.6
59
Not enough data
8.1
63
Not enough data
Generative AI
7.7
37
Not enough data
7.8
38
Not enough data
Inbox Tools
9.3
812
Not enough data
8.9
817
Not enough data
9.1
795
Not enough data
9.0
836
Not enough data
Coordination Tools
8.5
730
Not enough data
8.7
709
Not enough data
8.7
648
Not enough data
Software Options
9.3
795
Not enough data
8.6
726
Not enough data
Email Client - Agentic AI
6.7
25
Not enough data
7.3
25
Not enough data
Responses
Not enough data
9.1
16
Not enough data
8.6
16
Not enough data
9.0
16
Automation - AI Agents
Not enough data
8.5
16
Not enough data
8.5
16
Not enough data
8.6
16
Not enough data
8.5
16
Not enough data
8.8
16
Platform
Not enough data
8.1
16
Not enough data
8.8
16
Not enough data
8.8
16
Autonomy - AI Agents
Not enough data
8.9
16
Not enough data
8.5
16
Not enough data
8.3
16
Not enough data
8.5
16
Generative AI
Not enough data
8.8
17
Not enough data
9.0
17
Conversational Platform
8.8
491
8.3
803
8.8
384
8.0
608
8.7
385
8.1
354
8.8
343
8.2
548
Support Automation
8.7
413
8.2
633
8.9
415
8.1
396
8.7
378
8.2
609
8.6
327
8.1
566
Generative AI
8.1
108
7.4
263
8.2
108
7.4
260
Sorting & Filtering
8.3
235
Not enough data
9.1
238
Not enough data
7.6
224
Not enough data
8.4
230
Not enough data
Integrations
8.0
220
Not enough data
8.5
230
Not enough data
7.4
208
Not enough data
Time Management
9.0
231
Not enough data
8.7
224
Not enough data
9.3
240
Not enough data
Generative AI
7.7
138
Not enough data
7.2
129
Not enough data
7.9
136
Not enough data
Agentic AI - Email Management
6.6
34
Not enough data
7.2
34
Not enough data
Generative AI
8.3
34
7.7
140
8.3
34
7.7
138
7.8
33
Feature Not Available
Communication
8.7
218
|
Verified
8.6
424
|
Verified
9.0
267
|
Verified
8.4
422
|
Verified
8.9
208
8.7
388
|
Verified
8.9
231
|
Verified
8.6
337
8.8
150
8.1
265
Internal Use
8.4
287
|
Verified
8.1
624
|
Verified
9.2
283
|
Verified
8.5
380
|
Verified
8.8
194
8.4
340
|
Verified
8.8
220
8.6
421
9.5
288
|
Verified
8.8
412
|
Verified
8.8
221
|
Verified
8.7
399
|
Verified
Generative AI
7.7
30
7.6
186
Self-Service Experience
8.3
55
8.6
655
8.5
53
8.6
628
8.0
53
7.7
86
8.2
51
7.9
416
8.4
50
8.3
451
Self-Service Platform
8.0
50
8.3
437
8.4
50
8.5
453
8.0
50
7.7
360
8.1
48
8.3
429
Agentic AI - Customer Self-Service
9.2
6
8.3
32
9.4
6
8.4
32
9.2
6
8.2
32
9.7
6
8.3
32
9.4
6
8.6
32
9.4
6
8.8
31
9.4
6
8.5
31
Generative AI
7.8(won by default)
26
Not enough data
7.8(won by default)
25
Not enough data
Process
9.1(won by default)
196
Not enough data
8.8(won by default)
160
Not enough data
8.8(won by default)
172
Not enough data
Channels
9.5(won by default)
241
Not enough data
9.1(won by default)
192
Not enough data
8.8(won by default)
183
Not enough data
8.4(won by default)
133
Not enough data
9.1(won by default)
158
Not enough data
Insight
8.9(won by default)
140
Not enough data
8.7(won by default)
160
Not enough data
8.8(won by default)
138
Not enough data
9.0(won by default)
155
Not enough data
Generative AI
7.5
29
7.6
86
7.6
30
7.5
86
Generative AI
Not enough data
7.5
80
Not enough data
7.4
81
Survey Management
Not enough data
8.6
213
|
Verified
Not enough data
8.6
259
|
Verified
Not enough data
8.7
278
|
Verified
Not enough data
8.6
263
|
Verified
Process Management
Not enough data
8.5
246
|
Verified
Not enough data
8.6
256
Not enough data
8.6
254
|
Verified
Not enough data
8.6
255
System Management
Not enough data
8.9
252
|
Verified
Not enough data
8.8
243
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Front and HubSpot Service Hub are categorized as Digital Customer Service Platforms, Shared Inbox, Conversational Support, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Front is categorized as Email Client, Complaint Management, Customer Communications Management, Social Customer Service, AI Customer Support Agents, and Email Management
HubSpot Service Hub is categorized as AI Agents For Business Operations, Customer Success, and Enterprise Feedback Management
Reviews
Reviewers' Company Size
Front
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
HubSpot Service Hub
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Logistics and Supply Chain
10.0%
Computer Software
8.1%
Information Technology and Services
7.5%
Transportation/Trucking/Railroad
5.5%
Financial Services
4.7%
Other
64.3%
Computer Software
19.5%
Information Technology and Services
10.6%
Marketing and Advertising
5.3%
Financial Services
4.6%
Education Management
3.3%
Other
56.7%
Alternatives
Discussions
How do I categorize my emails automatically?
1 Comment
Official Response from Front
If you're reading this, you're probably looking for a better way, a more automatic way, to get insights about your emails and what they are about. You can...Read more
What happens to conversations when someone leaves the company?
1 Comment
Official Response from Front
The worst part about someone leaving a company, is not knowing what conversations they're working on and feeling like there is a black hole within your team....Read more
How does HubSpot Service Hub contribute to creating a more cohesive and effective customer service experience?
3 Comments
TB
Tim's Web Worx: HubSpot Service Hub Review
As a proud HubSpot Solutions Partner, Tim's Web Worx has had the privilege of integrating HubSpot's powerful...Read more
How to customise the website
2 Comments
MK
Eduardo,
Its not entirely clear to me what you are hoping to customize? We have been able to do quite a bit with ours for the Knowledge Base. Here's a link...Read more
What is service hub?
2 Comments
TE
I have no idea. I don't know what G2 is either. It's very confusing. Read more
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