# Front vs Helpmonks Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Front excels in user experience, with many praising its **user-friendly interface** and features like internal commenting, which allows team members to @mention each other directly on email threads, streamlining communication and enhancing workflow efficiency.
- **Users say** Helpmonks offers great value for money, highlighting its **affordable pricing** and quick, friendly support. Reviewers appreciate the simplicity of the platform, which makes it easy for teams transitioning from other systems like Outlook.
- **According to verified reviews** , Front has a significantly higher G2 Score, indicating greater overall satisfaction among users. This is reflected in the number of recent reviews, with Front receiving 35 in the last 90 days compared to Helpmonks' 0, suggesting a more active user base.
- **Reviewers mention** that while Helpmonks has a solid feature set, it sometimes lacks the advanced capabilities found in Front, such as AI features and shared drafts, which help teams stay aligned on complex tasks.
- **Users highlight** that Front's implementation process is notably smooth, with many finding the onboarding wizard intuitive and easy to navigate, which contrasts with Helpmonks, where some users have expressed a desire for more guidance during setup.
- **G2 reviewers note** that while Helpmonks has a strong focus on customer service, Front's overall quality of support is rated higher, with users appreciating the responsiveness and helpfulness of the Front support team in resolving issues quickly.



| | Front | Helpmonks | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 2,466 | 26 | 
| **Largest Market Segment** | Small-Business (49.0% of reviews) | Small-Business (73.1% of reviews) | 
| **Entry Level Price** | $25.00 1 user/month | $19 - $39 - $69 per mailbox per month | 

---
## Top Pros & Cons

### Front

Pros:
- Ease of Use (165 reviews)
- Team Collaboration (145 reviews)

Cons:
- Missing Features (67 reviews)
- Email Issues (58 reviews)

### Helpmonks

Pros:
- Efficiency (1 reviews)
- Email Management (1 reviews)

Cons:
- Error Handling (1 reviews)
- Poor Notifications (1 reviews)

---
## Ratings Comparison
| Rating | Front | Helpmonks | 
|---|---|---|
  | **Meets Requirements** | 9.1 (1936 reviews) | 8.4 (17 reviews) | 
  | **Ease of Use** | 9.1 (1953 reviews) | 9.0 (19 reviews) | 
  | **Ease of Setup** | 8.8 (736 reviews) | 8.6 (13 reviews) | 
  | **Ease of Admin** | 8.9 (478 reviews) | 7.9 (13 reviews) | 
  | **Quality of Support** | 9.1 (1663 reviews) | 8.8 (18 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.2 (464 reviews) | 9.4 (12 reviews) | 
  | **Product Direction (% positive)** | 9.3 (1820 reviews) | 9.4 (21 reviews) | 

---
## Pricing

### Front

#### Entry-Level Pricing

Plan: Starter

Price: $25.00 1 user/month

Description: Essential capabilities to get started with customer-first service


Key Features:
- Shared inbox and ticketing
- AI Topics and up to 10 automation rules
- Basic analytics

[Browse all 3 editions](https://www.g2.com/products/front/pricing)

#### Free Trial

Yes

### Helpmonks

#### Entry-Level Pricing

Plan: Hosted Plans

Price: $19 - $39 - $69 per mailbox per month

Description: Hosted plans

Key Features:
- Unlimited users
- Unlimited emails
- Unlimited storage

[Browse all 3 editions](https://www.g2.com/products/helpmonks/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.4/10 | 602 |
| **Helpmonks** | N/A | N/A |

#### Ticket and Case Management

| Feature | Front | Helpmonks | 
|---|---|---|
| **Ticket creation user experience** | 8.8 (268 reviews) ✓ Verified | Not enough data | 
| **Ticket response user experience** | 8.9 (270 reviews) ✓ Verified | Not enough data | 
| **Workflow** | 8.9 (300 reviews) ✓ Verified | Not enough data | 
| **Response Automation** | 8.8 (288 reviews) ✓ Verified | Not enough data | 
| **SLA Management** | 8.9 (245 reviews) ✓ Verified | Not enough data | 
| **Attachments/Screencasts** | 9.1 (310 reviews) | Not enough data | 
| **Ticket Collaboration** | 9.2 (298 reviews) ✓ Verified | Not enough data | 
| **Customer and Contacts Database** | 8.7 (262 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Front | Helpmonks | 
|---|---|---|
| **AI Text Generation** | 7.8 (64 reviews) | Not enough data | 
| **AI Text Summarization** | 8.3 (64 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Front | Helpmonks | 
|---|---|---|
| **Autonomous Task Execution** | 7.1 (28 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.1 (28 reviews) | Not enough data | 
| **Proactive Assistance** | 7.2 (28 reviews) | Not enough data | 

#### Communication Channels

| Feature | Front | Helpmonks | 
|---|---|---|
| **Customer Portal** | 8.7 (236 reviews) ✓ Verified | Not enough data | 
| **Email to Case** | 9.1 (290 reviews) ✓ Verified | Not enough data | 
| **Chat/Live Support** | 8.7 (237 reviews) ✓ Verified | Not enough data | 
| **Social Integration** | 8.3 (211 reviews) ✓ Verified | Not enough data | 
| **Voice** | 7.8 (133 reviews) | Not enough data | 

#### Platform

| Feature | Front | Helpmonks | 
|---|---|---|
| **Mobile User Support** | 8.3 (219 reviews) ✓ Verified | Not enough data | 
| **Customization ** | 8.4 (289 reviews) ✓ Verified | Not enough data | 
| **User, Role, and Access Management** | 8.8 (263 reviews) ✓ Verified | Not enough data | 
| **Integration** | 8.6 (237 reviews) ✓ Verified | Not enough data | 
| **Reporting** | 8.3 (232 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 8.3 (238 reviews) ✓ Verified | Not enough data | 

### Transactional Email

| Product | Score | Reviews |
|---|---|---|
| **Front** | N/A | N/A |
| **Helpmonks** | N/A | N/A |

#### Administration

| Feature | Front | Helpmonks | 
|---|---|---|
| **Template Creation** | Not enough data | Not enough data | 
| **Preset Template Availability** | Not enough data | Not enough data | 
| **Custom Unsubscribe** | Not enough data | Not enough data | 
| **Email Segmentation** | Not enough data | Not enough data | 
| **Detailed Server Logs** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 

#### Integrations

| Feature | Front | Helpmonks | 
|---|---|---|
| **Webhooks** | Not enough data | Not enough data | 
| **Event Tracking API** | Not enough data | Not enough data | 
| **Mail Send API** | Not enough data | Not enough data | 
| **Spam Filter Testing** | Not enough data | Not enough data | 

#### Platform

| Feature | Front | Helpmonks | 
|---|---|---|
| **Custom Tracking Domain** | Not enough data | Not enough data | 
| **Multiple Domains** | Not enough data | Not enough data | 
| **Dedicated IP** | Not enough data | Not enough data | 
| **Documentation** | Not enough data | Not enough data | 
| **Sender Reputation Management** | Not enough data | Not enough data | 
| **Tracking & Reporting** | Not enough data | Not enough data | 
| **Enterprise Scalability** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.4/10 | 930 |
| **Helpmonks** | N/A | N/A |

#### Channels

| Feature | Front | Helpmonks | 
|---|---|---|
| **Multi-Channel Coverage** | 8.9 (631 reviews) | Not enough data | 
| **Open Listening** | 8.6 (528 reviews) | Not enough data | 
| **Physical Media** | 7.9 (476 reviews) | Not enough data | 

#### Design

| Feature | Front | Helpmonks | 
|---|---|---|
| **Communications Strategy Development** | 8.8 (652 reviews) | Not enough data | 
| **Create Content** | 8.2 (533 reviews) | Not enough data | 
| **Personalization** | 8.8 (750 reviews) | Not enough data | 
| **Inbound Identification** | 8.8 (713 reviews) | Not enough data | 
| **Regulatory Compliance** | 8.7 (564 reviews) | Not enough data | 

#### Generative AI

| Feature | Front | Helpmonks | 
|---|---|---|
| **AI Text Generation** | 7.8 (191 reviews) | Not enough data | 
| **AI Text Summarization** | 8.0 (191 reviews) | Not enough data | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.2/10 | 71 |
| **Helpmonks** | N/A | N/A |

#### Usability

| Feature | Front | Helpmonks | 
|---|---|---|
| **All-Employee Access** | 8.8 (67 reviews) | Not enough data | 
| **Supporting Documents** | 8.8 (65 reviews) | Not enough data | 
| **Two-Way Communication** | 8.9 (68 reviews) | Not enough data | 

#### Reporting

| Feature | Front | Helpmonks | 
|---|---|---|
| **Priority Case Alerts** | 8.2 (64 reviews) | Not enough data | 
| **Trend Analysis** | 7.6 (59 reviews) | Not enough data | 
| **Performance Monitoring** | 8.1 (63 reviews) | Not enough data | 

#### Generative AI

| Feature | Front | Helpmonks | 
|---|---|---|
| **AI Text Generation** | 7.7 (37 reviews) | Not enough data | 
| **AI Text Summarization** | 7.8 (38 reviews) | Not enough data | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.6/10 | 1049 |
| **Helpmonks** | 8.6/10 | 17 |

#### Productivity Tools

| Feature | Front | Helpmonks | 
|---|---|---|
| **Notes** | 9.2 (834 reviews) | 8.9 (16 reviews) | 
| **Internal Discussion** | 9.4 (950 reviews) | 8.6 (16 reviews) | 
| **Assignments and Tasks** | 9.2 (853 reviews) | 8.4 (15 reviews) | 
| **Workflows** | 9.0 (763 reviews) | 8.5 (14 reviews) | 
| **Templates** | 9.2 (915 reviews) | 8.7 (13 reviews) | 
| **Integrations** | 8.7 (795 reviews) | 7.7 (11 reviews) | 
| **Tagging System** | 9.3 (962 reviews) | 8.9 (15 reviews) | 

#### Analytics

| Feature | Front | Helpmonks | 
|---|---|---|
| **Trends** | 8.3 (587 reviews) | 8.9 (9 reviews) | 
| **Performance Tracking** | 8.6 (647 reviews) | 8.5 (9 reviews) | 
| **Email Tracking** | 8.9 (768 reviews) | 9.2 (10 reviews) | 

#### Agentic AI - Shared Inbox

| Feature | Front | Helpmonks | 
|---|---|---|
| **Autonomous Task Execution** | 6.4 (41 reviews) | Not enough data | 
| **Decision Making** | 6.7 (41 reviews) | Not enough data | 

### Email Client

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.6/10 | 922 |
| **Helpmonks** | N/A | N/A |

#### Inbox Tools

| Feature | Front | Helpmonks | 
|---|---|---|
| **Unified Inbox** | 9.3 (814 reviews) | Not enough data | 
| **Filters** | 8.9 (818 reviews) | Not enough data | 
| **Reminders** | 9.1 (796 reviews) | Not enough data | 
| **Notifications** | 9.0 (838 reviews) | Not enough data | 

#### Coordination Tools

| Feature | Front | Helpmonks | 
|---|---|---|
| **Calendar** | 8.5 (732 reviews) | Not enough data | 
| **Contacts** | 8.7 (709 reviews) | Not enough data | 
| **Task Management** | 8.7 (649 reviews) | Not enough data | 

#### Software Options

| Feature | Front | Helpmonks | 
|---|---|---|
| **Desktop Application** | 9.3 (796 reviews) | Not enough data | 
| **Mobile Application** | 8.6 (728 reviews) | Not enough data | 

#### Email Client - Agentic AI

| Feature | Front | Helpmonks | 
|---|---|---|
| **Autonomous Task Execution** | 6.7 (25 reviews) | Not enough data | 
| **Cross-system Integration** | 7.3 (25 reviews) | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.6/10 | 620 |
| **Helpmonks** | N/A | N/A |

#### Conversational Platform

| Feature | Front | Helpmonks | 
|---|---|---|
| **Personalization** | 8.8 (491 reviews) | Not enough data | 
| **Omnichannel** | 8.8 (385 reviews) | Not enough data | 
| **Contextual Engagement** | 8.7 (385 reviews) | Not enough data | 
| **Proactive Engagement** | 8.8 (343 reviews) | Not enough data | 

#### Support Automation

| Feature | Front | Helpmonks | 
|---|---|---|
| **Intelligent Routing** | 8.7 (413 reviews) | Not enough data | 
| **Seamless Escalation** | 8.9 (415 reviews) | Not enough data | 
| **Transcripts** | 8.7 (378 reviews) | Not enough data | 
| **Self-Serve Support** | 8.6 (327 reviews) | Not enough data | 

#### Generative AI

| Feature | Front | Helpmonks | 
|---|---|---|
| **AI Text Generation** | 8.1 (108 reviews) | Not enough data | 
| **AI Text Summarization** | 8.2 (108 reviews) | Not enough data | 

### Email Management

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.1/10 | 264 |
| **Helpmonks** | N/A | N/A |

#### Sorting & Filtering

| Feature | Front | Helpmonks | 
|---|---|---|
| **Attachment Search** | 8.3 (235 reviews) | Not enough data | 
| **Tags** | 9.1 (240 reviews) | Not enough data | 
| **AI Sorting** | 7.6 (225 reviews) | Not enough data | 
| **Predefined Rules** | 8.4 (230 reviews) | Not enough data | 

#### Integrations

| Feature | Front | Helpmonks | 
|---|---|---|
| **Microsoft Outlook Integration** | 8.0 (221 reviews) | Not enough data | 
| **Gmail Integration** | 8.4 (231 reviews) | Not enough data | 
| **Apple Calendar Integration** | 7.4 (208 reviews) | Not enough data | 

#### Time Management

| Feature | Front | Helpmonks | 
|---|---|---|
| **Unified Inbox** | 9.0 (232 reviews) | Not enough data | 
| **Email Automation** | 8.7 (225 reviews) | Not enough data | 
| **Snooze** | 9.3 (241 reviews) | Not enough data | 

#### Generative AI

| Feature | Front | Helpmonks | 
|---|---|---|
| **AI Text Generation** | 7.7 (138 reviews) | Not enough data | 
| **AI Text-to-Speech** | 7.2 (129 reviews) | Not enough data | 
| **AI Text Summarization** | 7.9 (137 reviews) | Not enough data | 

#### Agentic AI - Email Management

| Feature | Front | Helpmonks | 
|---|---|---|
| **Autonomous Task Execution** | 6.6 (34 reviews) | Not enough data | 
| **Cross-system Integration** | 7.2 (34 reviews) | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.7/10 | 555 |
| **Helpmonks** | N/A | N/A |

#### Generative AI

| Feature | Front | Helpmonks | 
|---|---|---|
| **AI Text Generation** | 8.3 (35 reviews) | Not enough data | 
| **AI Text Summarization** | 8.3 (35 reviews) | Not enough data | 
| **AI Text-to-Speech** | 7.8 (33 reviews) | Not enough data | 

#### Communication

| Feature | Front | Helpmonks | 
|---|---|---|
| **Pop-up Chat** | 8.7 (219 reviews) ✓ Verified | Not enough data | 
| **Notifications** | 9.0 (269 reviews) ✓ Verified | Not enough data | 
| **Targeted Emails** | 8.9 (208 reviews) | Not enough data | 
| **In-App Messaging** | 8.9 (231 reviews) ✓ Verified | Not enough data | 
| **Co-Browsing** | 8.8 (151 reviews) | Not enough data | 

####  Internal Use

| Feature | Front | Helpmonks | 
|---|---|---|
| **Customization ** | 8.4 (289 reviews) ✓ Verified | Not enough data | 
| **Conversation Archiving** | 9.2 (283 reviews) ✓ Verified | Not enough data | 
| **Lead Development** | 8.8 (194 reviews) | Not enough data | 
| **Knowledge Base** | 8.8 (220 reviews) | Not enough data | 
| **Team Inbox ** | 9.5 (290 reviews) ✓ Verified | Not enough data | 
| **Customer Profiles** | 8.8 (222 reviews) ✓ Verified | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.6/10 | 59 |
| **Helpmonks** | N/A | N/A |

#### Generative AI

| Feature | Front | Helpmonks | 
|---|---|---|
| **AI Text Summarization** | 7.7 (30 reviews) | Not enough data | 

#### Self-Service Experience

| Feature | Front | Helpmonks | 
|---|---|---|
| **Knowledge Base** | 8.3 (55 reviews) | Not enough data | 
| **Searchable Articles** | 8.5 (53 reviews) | Not enough data | 
| **Community Forums** | 8.0 (53 reviews) | Not enough data | 
| **Mobile Optimization** | 8.2 (51 reviews) | Not enough data | 
| **Personalization** | 8.4 (50 reviews) | Not enough data | 

#### Self-Service Platform

| Feature | Front | Helpmonks | 
|---|---|---|
| **Branding** | 8.0 (50 reviews) | Not enough data | 
| **Automation** | 8.4 (50 reviews) | Not enough data | 
| **Artificial Intelligence** | 8.0 (50 reviews) | Not enough data | 
| **Integrations** | 8.1 (48 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Front | Helpmonks | 
|---|---|---|
| **Autonomous Task Execution** | 9.2 (6 reviews) | Not enough data | 
| **Multi-step Planning** | 9.4 (6 reviews) | Not enough data | 
| **Cross-system Integration** | 9.2 (6 reviews) | Not enough data | 
| **Adaptive Learning** | 9.7 (6 reviews) | Not enough data | 
| **Natural Language Interaction** | 9.4 (6 reviews) | Not enough data | 
| **Proactive Assistance** | 9.4 (6 reviews) | Not enough data | 
| **Decision Making** | 9.4 (6 reviews) | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.8/10 | 276 |
| **Helpmonks** | N/A | N/A |

#### Generative AI

| Feature | Front | Helpmonks | 
|---|---|---|
| **AI Text Generation** | 7.8 (26 reviews) | Not enough data | 
| **AI Text Summarization** | 7.8 (25 reviews) | Not enough data | 

#### Process

| Feature | Front | Helpmonks | 
|---|---|---|
| **Mentions** | 9.1 (197 reviews) | Not enough data | 
| **Tickets** | 8.8 (160 reviews) | Not enough data | 
| **Macros** | 8.8 (172 reviews) | Not enough data | 

#### Channels

| Feature | Front | Helpmonks | 
|---|---|---|
| **Email** | 9.5 (242 reviews) | Not enough data | 
| **Social** | 9.1 (193 reviews) | Not enough data | 
| **Live Chat** | 8.8 (185 reviews) | Not enough data | 
| **Phone** | 8.4 (135 reviews) | Not enough data | 
| **Text** | 9.1 (159 reviews) | Not enough data | 

#### Insight

| Feature | Front | Helpmonks | 
|---|---|---|
| **Surveys** | 8.9 (140 reviews) | Not enough data | 
| **Reporting** | 8.7 (160 reviews) | Not enough data | 
| **Visitor Activity** | 8.8 (138 reviews) | Not enough data | 
| **Help Desk** | 9.0 (156 reviews) | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Front** | 7.1/10 | 31 |
| **Helpmonks** | N/A | N/A |

#### Generative AI

| Feature | Front | Helpmonks | 
|---|---|---|
| **AI Text Generation** | 7.5 (29 reviews) | Not enough data | 
| **AI Text Summarization** | 7.6 (30 reviews) | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Front** | N/A | N/A |
| **Helpmonks** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Front | Helpmonks | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Front | Helpmonks | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | Front | Helpmonks | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | Front | Helpmonks | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Front** | N/A | N/A |
| **Helpmonks** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Front | Helpmonks | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (3):** [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Live Chat Software](https://www.g2.com/categories/live-chat), [Help Desk Software](https://www.g2.com/categories/help-desk)

**Unique to Front (9):** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Email Client Software](https://www.g2.com/categories/email-client), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Email Management Software](https://www.g2.com/categories/email-management)

**Unique to Helpmonks (1):** [Transactional Email Software](https://www.g2.com/categories/transactional-email)


---
## Reviewer Demographics

### By Company Size

| Segment | Front | Helpmonks | 
|---|---|---|
| **Small-Business** | 49.0% | 73.1% | 
| **Mid-Market** | 41.5% | 26.9% | 
| **Enterprise** | 9.5% | 0% | 

### By Industry

#### Front

- **Logistics and Supply Chain:** 10.1%
- **Computer Software:** 8.2%
- **Information Technology and Services:** 7.4%
- **Transportation/Trucking/Railroad:** 5.5%
- **Financial Services:** 4.6%
- **Marketing and Advertising:** 4.6%
- **Real Estate:** 4.0%
- **Accounting:** 3.8%
- **Consumer Services:** 3.3%
- **Construction:** 2.7%
- **Other:** 45.8%

#### Helpmonks

- **Computer Software:** 11.5%
- **Hospitality:** 11.5%
- **Wholesale:** 7.7%
- **Retail:** 7.7%
- **Real Estate:** 7.7%
- **Marketing and Advertising:** 7.7%
- **Financial Services:** 7.7%
- **Accounting:** 3.8%
- **Automotive:** 3.8%
- **Business Supplies and Equipment:** 3.8%
- **Other:** 26.9%

---
## Alternatives

### Alternatives to Front

- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3748 reviews)
- [Hiver](https://www.g2.com/products/hiver/reviews) — 4.6/5 stars (1284 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6946 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [Trengo](https://www.g2.com/products/trengo/reviews) — 4.3/5 stars (246 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7627 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (428 reviews)
- [Helpwise](https://www.g2.com/products/helpwise/reviews) — 4.6/5 stars (181 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [Missive](https://www.g2.com/products/missive/reviews) — 4.7/5 stars (832 reviews)

### Alternatives to Helpmonks

- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (428 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [Hiver](https://www.g2.com/products/hiver/reviews) — 4.6/5 stars (1284 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3748 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6946 reviews)
- [Missive](https://www.g2.com/products/missive/reviews) — 4.7/5 stars (832 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7627 reviews)
- [Gmelius](https://www.g2.com/products/gmelius/reviews) — 4.4/5 stars (776 reviews)
- [Gorgias](https://www.g2.com/products/gorgias/reviews) — 4.6/5 stars (560 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)

---
## Top Discussions

### Front

- Title: [What is Front used for?](https://www.g2.com/discussions/what-is-front-used-for) — 2 comments
  > **Top comment:** "Workplace emailing"
- Title: [What is Happening on the Forum?](https://www.g2.com/discussions/what-is-happening-on-the-forum) — 1 comment, 1 upvote
  > **Top comment:** "After so many attempts in getting my funds back which I lost to a fake platform called mycoinbanking.com I lost the total of $348.000.  I needed the profit..."
- Title: [Are there any "Front hacks" that are lesser known but extremely helpful?](https://www.g2.com/discussions/are-there-any-front-hacks-that-are-lesser-known-but-extremely-helpful) — 1 comment, 1 upvote
  > **Top comment:** "Hit the popout button on a draft email twice. Once for the draft to appear on top of your reading pane and the second time opens it in its own browser window..."
- Title: [Can we get a recall feature?](https://www.g2.com/discussions/can-we-get-a-recall-feature) — 1 comment, 1 upvote
  > **Top comment:** "Please everyone should be careful and stop being fooled by all these brokers and account managers, they scammed me over $230k of my investment capital, they..."
- Title: [Can you integrate front with Grammarly?](https://www.g2.com/discussions/can-you-integrate-front-with-grammarly) — 1 comment, 1 upvote
  > **Top comment:** "Yes absolutely "

### Helpmonks

No discussions available for this product.

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/front-vs-helpmonks)