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Compare Front and Helpmonks 
Featured Products
At a Glance
Market Segments
Small-Business (49.4% of reviews)
Small-Business (73.1% of reviews)
Entry-Level Pricing
$25.00 1 user/month
$19 - $39 - $69 per mailbox per month
Front
Star Rating
(2,412)4.7 out of 5
Market Segments
Small-Business (49.4% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 user/month
Free Trial is available
Browse all 3 pricing plansHelpmonks
Star Rating
(26)4.3 out of 5
Market Segments
Small-Business (73.1% of reviews)
Pros & Cons
Entry-Level Pricing
$19 - $39 - $69 per mailbox per month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Front excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Helpmonks. Users appreciate the platform's ability to keep all communications organized in a shared inbox, which enhances team collaboration and efficiency.
- Users say that Front's user interface is intuitive and easy to navigate, making it a favorite among teams looking for a seamless experience. In contrast, while Helpmonks is noted for its simplicity, it doesn't quite match the level of user-friendliness that Front offers.
- According to verified reviews, Front's implementation process is praised for its quick setup, with users highlighting the effective onboarding features that help teams get started without hassle. Helpmonks, while also straightforward, has received mixed feedback regarding its setup speed.
- Reviewers mention that Front's quality of support is a standout feature, with many users noting the responsiveness and helpfulness of the support team. Helpmonks also receives positive remarks for its customer service, but it doesn't have the same volume of recent reviews to fully gauge its support effectiveness.
- Users highlight Front's advanced automation features, which help streamline tasks and improve team coordination. This is particularly beneficial for teams managing high volumes of communication. Helpmonks, while offering great value, lacks some of the more sophisticated automation capabilities that Front provides.
- G2 reviewers indicate that Front's extensive feature set, including tagging systems and performance tracking, contributes to its higher satisfaction ratings. Helpmonks, although it has a solid feature base, is often seen as less comprehensive, which may limit its appeal for teams with more complex needs.
Pricing
Entry-Level Pricing
Front
Starter
$25.00
1 user/month
Essential capabilities to get started with customer-first service
- Shared inbox and ticketing
- AI Topics and up to 10 automation rules
- Basic analytics
Helpmonks
Hosted Plans
$19 - $39 - $69
per mailbox per month
Hosted plans
- Unlimited users
- Unlimited emails
- Unlimited storage
Free Trial
Front
Free Trial is available
Helpmonks
Free Trial is available
Ratings
Meets Requirements
9.1
1,901
8.4
17
Ease of Use
9.1
1,917
9.0
19
Ease of Setup
8.8
699
8.6
13
Ease of Admin
8.9
474
7.9
13
Quality of Support
9.1
1,636
8.8
18
Has the product been a good partner in doing business?
9.2
460
9.4
12
Product Direction (% positive)
9.3
1,789
9.4
21
Features by Category
Ticket and Case Management
8.8
265
|
Verified
Not enough data
8.9
263
|
Verified
Not enough data
8.9
285
|
Verified
Not enough data
8.8
280
|
Verified
Not enough data
8.8
242
|
Verified
Not enough data
9.0
306
Not enough data
9.2
284
|
Verified
Not enough data
8.7
258
|
Verified
Not enough data
Generative AI
7.8
63
Not enough data
8.2
63
Not enough data
Agentic AI - Help Desk
7.1
28
Not enough data
7.1
28
Not enough data
7.2
28
Not enough data
Communication Channels
8.7
232
|
Verified
Not enough data
9.2
277
|
Verified
Not enough data
8.6
232
|
Verified
Not enough data
8.3
209
|
Verified
Not enough data
7.8
131
Not enough data
Platform
8.3
216
|
Verified
Not enough data
8.4
287
|
Verified
Not enough data
8.8
258
|
Verified
Not enough data
8.5
231
|
Verified
Not enough data
8.3
230
|
Verified
Not enough data
8.3
236
|
Verified
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.9
626
Not enough data
8.6
527
Not enough data
7.9
476
Not enough data
Design
8.8
650
Not enough data
8.2
532
Not enough data
8.8
746
Not enough data
8.8
708
Not enough data
8.7
563
Not enough data
Generative AI
7.8
189
Not enough data
8.0
189
Not enough data
Usability
8.8
64
Not enough data
8.8
63
Not enough data
8.8
65
Not enough data
Reporting
8.2
62
Not enough data
7.6
59
Not enough data
8.1
63
Not enough data
Generative AI
7.7
37
Not enough data
7.8
38
Not enough data
Inbox Tools
9.3
809
Not enough data
8.9
814
Not enough data
9.1
793
Not enough data
9.0
833
Not enough data
Coordination Tools
8.5
728
Not enough data
8.7
707
Not enough data
8.7
647
Not enough data
Software Options
9.3
793
Not enough data
8.6
725
Not enough data
Email Client - Agentic AI
6.7
25
Not enough data
7.3
25
Not enough data
Conversational Platform
8.8
490
Not enough data
8.8
384
Not enough data
8.7
384
Not enough data
8.8
342
Not enough data
Support Automation
8.7
412
Not enough data
8.9
414
Not enough data
8.7
376
Not enough data
8.6
326
Not enough data
Generative AI
8.1
108
Not enough data
8.2
108
Not enough data
Sorting & Filtering
8.3
236
Not enough data
9.1
237
Not enough data
7.6
225
Not enough data
8.4
227
Not enough data
Integrations
8.0
219
Not enough data
8.5
228
Not enough data
7.4
208
Not enough data
Time Management
9.0
229
Not enough data
8.7
223
Not enough data
9.3
236
Not enough data
Generative AI
7.7
136
Not enough data
7.2
129
Not enough data
7.8
134
Not enough data
Agentic AI - Email Management
6.6
34
Not enough data
7.2
34
Not enough data
Generative AI
8.3
34
Not enough data
8.3
34
Not enough data
7.8
33
Not enough data
Communication
8.7
218
|
Verified
Not enough data
8.9
265
|
Verified
Not enough data
8.9
207
Not enough data
8.9
230
|
Verified
Not enough data
8.8
150
Not enough data
Internal Use
8.4
287
|
Verified
Not enough data
9.2
282
|
Verified
Not enough data
8.8
194
Not enough data
8.8
219
Not enough data
9.5
287
|
Verified
Not enough data
8.8
220
|
Verified
Not enough data
Generative AI
7.7
30
Not enough data
Self-Service Experience
8.3
55
Not enough data
8.5
53
Not enough data
8.0
53
Not enough data
8.2
51
Not enough data
8.4
50
Not enough data
Self-Service Platform
8.0
50
Not enough data
8.4
50
Not enough data
8.0
50
Not enough data
8.1
48
Not enough data
Agentic AI - Customer Self-Service
9.2
6
Not enough data
9.4
6
Not enough data
9.2
6
Not enough data
9.7
6
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
Generative AI
7.8(won by default)
26
Not enough data
7.8(won by default)
25
Not enough data
Process
9.1(won by default)
195
Not enough data
8.8(won by default)
159
Not enough data
8.8(won by default)
171
Not enough data
Channels
9.5(won by default)
240
Not enough data
9.1(won by default)
191
Not enough data
8.8(won by default)
182
Not enough data
8.4(won by default)
132
Not enough data
9.1(won by default)
157
Not enough data
Insight
8.9(won by default)
140
Not enough data
8.7(won by default)
159
Not enough data
8.8(won by default)
138
Not enough data
9.0(won by default)
154
Not enough data
Generative AI
7.5
29
Not enough data
7.6
30
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Front and Helpmonks are categorized as Shared Inbox, Live Chat, and Help Desk
Reviews
Reviewers' Company Size
Front
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Helpmonks
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Logistics and Supply Chain
10.0%
Computer Software
8.1%
Information Technology and Services
7.5%
Transportation/Trucking/Railroad
5.5%
Financial Services
4.7%
Other
64.2%
Hospitality
11.5%
Computer Software
11.5%
Wholesale
7.7%
Retail
7.7%
Real Estate
7.7%
Other
53.8%
Alternatives
Discussions
How do I categorize my emails automatically?
1 Comment
Official Response from Front
If you're reading this, you're probably looking for a better way, a more automatic way, to get insights about your emails and what they are about. You can...Read more
What happens to conversations when someone leaves the company?
1 Comment
Official Response from Front
The worst part about someone leaving a company, is not knowing what conversations they're working on and feeling like there is a black hole within your team....Read more
Helpmonks has no discussions with answers
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