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At a Glance
Market Segments
Small-Business (49.3% of reviews)
Small-Business (77.2% of reviews)
Entry-Level Pricing
$25.00 1 user/month
$15.00 1 User Per Month
Front
Star Rating
(2,395)4.7 out of 5
Market Segments
Small-Business (49.3% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 user/month
Free Trial is available
Browse all 3 pricing plansGrooveHQ
Star Rating
(194)4.6 out of 5
Market Segments
Small-Business (77.2% of reviews)
Pros & Cons
Entry-Level Pricing
$15.00 1 User Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that GrooveHQ excels in its ticket creation user experience, scoring 9.3, which reviewers mention makes it intuitive and straightforward for agents to manage incoming requests. In contrast, Front's ticket creation user experience scored slightly lower at 9.0, indicating a less seamless process.
- Reviewers mention that Front shines in its internal discussion feature, achieving a score of 9.5, which users say facilitates better team collaboration. GrooveHQ, while still strong at 8.9, does not offer the same level of integrated communication tools, making Front a better choice for teams that prioritize internal collaboration.
- G2 users highlight GrooveHQ's superior SLA management with a score of 8.7, which reviewers say helps teams effectively monitor and meet service level agreements. Front, however, scored higher at 9.0, indicating a more robust SLA management feature that may better suit organizations with strict compliance needs.
- Users on G2 report that GrooveHQ's response automation feature scored 9.0, which reviewers mention allows for efficient handling of repetitive inquiries. Front's response automation, scoring 8.9, is effective but may not be as comprehensive, suggesting GrooveHQ could be more beneficial for high-volume support environments.
- Reviewers mention that GrooveHQ's unified inbox feature scored 9.3, which users say provides a centralized view of all communications, enhancing productivity. Front's unified inbox, while still effective, scored lower at 9.0, indicating that GrooveHQ may offer a more streamlined experience for managing customer interactions.
- Users report that Front's email tracking feature scored 8.9, which reviewers mention is crucial for understanding customer engagement. GrooveHQ, with a higher score of 9.1, suggests it may provide more detailed insights into email interactions, making it a better option for teams focused on email communication metrics.
Pricing
Entry-Level Pricing
Front
Starter
$25.00
1 user/month
Essential capabilities to get started with customer-first service
- Shared inbox and ticketing
- AI Topics and up to 10 automation rules
- Basic analytics
GrooveHQ
Starter
$15.00
1 User Per Month
Perfect for small teams
- 1 Mailbox
- Knowledge Base
- Web widget
Free Trial
Front
Free Trial is available
GrooveHQ
Free Trial is available
Ratings
Meets Requirements
9.1
1,894
8.9
161
Ease of Use
9.1
1,910
9.4
161
Ease of Setup
8.8
692
9.4
83
Ease of Admin
8.9
471
9.3
78
Quality of Support
9.1
1,629
9.2
149
Has the product been a good partner in doing business?
9.2
457
9.1
75
Product Direction (% positive)
9.3
1,782
8.7
150
Features by Category
Ticket and Case Management
8.8
265
|
Verified
9.3
74
|
Verified
8.9
262
|
Verified
9.3
78
|
Verified
8.9
283
|
Verified
8.9
78
|
Verified
8.8
280
|
Verified
9.0
69
|
Verified
8.8
243
|
Verified
8.7
44
|
Verified
9.0
306
8.8
79
|
Verified
9.2
283
|
Verified
9.2
75
|
Verified
8.7
258
|
Verified
8.5
55
Generative AI
7.8
63
8.5
13
8.3
64
8.6
12
Agentic AI - Help Desk
7.2
29
Not enough data
7.2
29
Not enough data
7.3
29
Not enough data
Communication Channels
8.7
233
|
Verified
Feature Not Available
9.2
274
|
Verified
9.3
73
|
Verified
8.7
232
|
Verified
8.4
40
8.3
209
|
Verified
8.2
39
|
Verified
7.8
132
7.8
26
|
Verified
Platform
8.3
217
|
Verified
7.2
47
|
Verified
8.4
288
|
Verified
8.1
66
|
Verified
8.8
259
|
Verified
8.8
67
|
Verified
8.6
232
|
Verified
8.9
51
|
Verified
8.3
231
|
Verified
7.8
67
|
Verified
8.3
237
|
Verified
8.2
70
|
Verified
Channels
8.9
626
Not enough data
8.6
527
Not enough data
7.9
476
Not enough data
Design
8.8
650
Not enough data
8.2
532
Not enough data
8.8
745
Not enough data
8.8
707
Not enough data
8.7
563
Not enough data
Generative AI
7.8
189
Not enough data
8.0
189
Not enough data
Usability
8.8
64
Not enough data
8.8
63
Not enough data
8.8
65
Not enough data
Reporting
8.2
62
Not enough data
7.6
59
Not enough data
8.1
63
Not enough data
Generative AI
7.7
37
Not enough data
7.8
38
Not enough data
Inbox Tools
9.3
807
Not enough data
8.9
814
Not enough data
9.1
792
Not enough data
9.0
832
Not enough data
Coordination Tools
8.5
727
Not enough data
8.7
707
Not enough data
8.7
646
Not enough data
Software Options
9.3
792
Not enough data
8.6
724
Not enough data
Email Client - Agentic AI
6.7
25
Not enough data
7.3
25
Not enough data
Conversational Platform
8.8
491
Not enough data
8.8
385
Not enough data
8.7
385
Not enough data
8.8
343
Not enough data
Support Automation
8.7
412
Not enough data
8.9
415
Not enough data
8.7
377
Not enough data
8.6
327
Not enough data
Generative AI
8.1
109
Not enough data
8.3
109
Not enough data
Sorting & Filtering
8.3
235
Not enough data
9.1
237
Not enough data
7.6
225
Not enough data
8.4
227
Not enough data
Integrations
8.0
217
Not enough data
8.4
226
Not enough data
7.4
207
Not enough data
Time Management
9.0
228
Not enough data
8.7
223
Not enough data
9.3
234
Not enough data
Generative AI
7.7
136
Not enough data
7.2
129
Not enough data
7.8
134
Not enough data
Agentic AI - Email Management
6.6
34
Not enough data
7.2
34
Not enough data
Generative AI
8.3
34
Not enough data
8.3
34
Not enough data
7.8
33
Not enough data
Communication
8.7
217
|
Verified
Not enough data
8.9
264
|
Verified
Not enough data
8.9
206
Not enough data
8.9
229
|
Verified
Not enough data
8.8
150
Not enough data
Internal Use
8.4
288
|
Verified
8.1
66
|
Verified
9.2
281
|
Verified
Not enough data
8.9
193
Not enough data
8.8
219
Not enough data
9.5
285
|
Verified
Not enough data
8.8
219
|
Verified
Not enough data
Generative AI
7.7
31
8.8
10
Self-Service Experience
8.3
56
8.7
50
8.5
54
8.8
47
8.0
54
Feature Not Available
8.2
52
7.8
30
8.4
51
8.9
38
Self-Service Platform
8.1
51
8.5
40
8.4
51
8.4
38
8.1
51
8.4
21
8.2
49
8.7
38
Agentic AI - Customer Self-Service
9.3
7
Not enough data
9.5
7
Not enough data
9.3
7
Not enough data
9.8
7
Not enough data
9.5
7
Not enough data
9.5
7
Not enough data
9.5
7
Not enough data
Generative AI
7.8(won by default)
26
Not enough data
7.8(won by default)
25
Not enough data
Process
9.1(won by default)
195
Not enough data
8.8(won by default)
158
Not enough data
8.8(won by default)
171
Not enough data
Channels
9.5(won by default)
239
Not enough data
9.1(won by default)
191
Not enough data
8.8(won by default)
181
Not enough data
8.4(won by default)
131
Not enough data
9.1(won by default)
157
Not enough data
Insight
8.9(won by default)
140
Not enough data
8.7(won by default)
158
Not enough data
8.8(won by default)
138
Not enough data
9.0(won by default)
153
Not enough data
Generative AI
7.5
29
Not enough data
7.6
30
Not enough data
Categories
Categories
Shared Categories
Front and GrooveHQ are categorized as Customer Self-Service, Shared Inbox, and Help Desk
Unique Categories
GrooveHQ has no unique categories
Reviews
Reviewers' Company Size
Front
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
GrooveHQ
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Logistics and Supply Chain
10.0%
Computer Software
8.1%
Information Technology and Services
7.5%
Transportation/Trucking/Railroad
5.5%
Financial Services
4.7%
Other
64.1%
Computer Software
13.5%
Information Technology and Services
10.4%
Marketing and Advertising
7.8%
Retail
4.1%
Health, Wellness and Fitness
3.6%
Other
60.6%
Alternatives
Discussions
How do I categorize my emails automatically?
1 Comment
Official Response from Front
If you're reading this, you're probably looking for a better way, a more automatic way, to get insights about your emails and what they are about. You can...Read more
What happens to conversations when someone leaves the company?
1 Comment
Official Response from Front
The worst part about someone leaving a company, is not knowing what conversations they're working on and feeling like there is a black hole within your team....Read more
GrooveHQ has no discussions with answers
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