Compare Front and GrooveHQ 
At a Glance
Market Segments
Small-Business (49.3% of reviews)
Small-Business (77.2% of reviews)
Entry-Level Pricing
$25.00 1 user/month
$15.00 1 User Per Month
Front
Star Rating
(2,433)4.7 out of 5
Market Segments
Small-Business (49.3% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 user/month
Free Trial is available
Browse all 3 pricing plansGrooveHQ
Star Rating
(194)4.6 out of 5
Market Segments
Small-Business (77.2% of reviews)
Pros & Cons
Entry-Level Pricing
$15.00 1 User Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that GrooveHQ excels in ease of use, with users appreciating its intuitive interface and helpful reminders that ensure nothing slips through the cracks. One user noted, "I like the ease of use. If there is an issue within the program, the customer support is always really helpful and responsive."
- Users say that Front shines in collaboration features, particularly with its internal commenting system. Reviewers highlighted how the ability to @mention teammates directly on email threads streamlines communication, making workflows significantly faster. One user mentioned, "The internal commenting is a lifesaver."
- According to verified reviews, GrooveHQ offers a more affordable entry point at $15 per month, making it a strong choice for small businesses looking for budget-friendly solutions. This pricing is particularly appealing given that 77.2% of GrooveHQ's reviews come from small businesses.
- Reviewers mention that Front has a more robust shared inbox feature, scoring significantly higher in this area. Users appreciate the ease of managing multiple email threads and tasks in one place, with one reviewer stating, "It’s very convenient and easy to use."
- G2 reviewers highlight GrooveHQ's strong customer support, with many users noting the quick response times and helpfulness of the support team. One user remarked, "GrooveHQ allows us to provide a unified voice for customer support!" which emphasizes its effectiveness in maintaining customer relationships.
- Users report that while both products have strong automation capabilities, Front's AI features, such as historical trails and task management, provide a more comprehensive solution for teams looking to enhance productivity. One user noted, "AI capabilities, historical trails, tasks" as standout features that improve their workflow.
Pricing
Entry-Level Pricing
Front
Starter
$25.00
1 user/month
Essential capabilities to get started with customer-first service
- Shared inbox and ticketing
- AI Topics and up to 10 automation rules
- Basic analytics
GrooveHQ
Starter
$15.00
1 User Per Month
Perfect for small teams
- 1 Mailbox
- Knowledge Base
- Web widget
Free Trial
Front
Free Trial is available
GrooveHQ
Free Trial is available
Ratings
Meets Requirements
9.1
1,912
8.9
161
Ease of Use
9.1
1,928
9.4
161
Ease of Setup
8.8
712
9.4
83
Ease of Admin
8.9
476
9.3
78
Quality of Support
9.1
1,644
9.2
149
Has the product been a good partner in doing business?
9.2
462
9.1
75
Product Direction (% positive)
9.3
1,799
8.7
150
Features by Category
Ticket and Case Management
8.8
267
|
Verified
9.3
74
|
Verified
8.9
266
|
Verified
9.3
78
|
Verified
8.9
289
|
Verified
8.9
78
|
Verified
8.8
283
|
Verified
9.0
69
|
Verified
8.8
243
|
Verified
8.7
44
|
Verified
9.0
308
8.8
79
|
Verified
9.2
287
|
Verified
9.2
75
|
Verified
8.7
260
|
Verified
8.5
55
Generative AI
7.8
63
8.5
13
8.2
63
8.6
12
Agentic AI - Help Desk
7.1
28
Not enough data
7.1
28
Not enough data
7.2
28
Not enough data
Communication Channels
8.7
233
|
Verified
Feature Not Available
9.2
280
|
Verified
9.3
73
|
Verified
8.7
234
|
Verified
8.4
40
8.3
210
|
Verified
8.2
39
|
Verified
7.8
131
7.8
26
|
Verified
Platform
8.3
217
|
Verified
7.2
47
|
Verified
8.4
287
|
Verified
8.1
66
|
Verified
8.8
259
|
Verified
8.8
67
|
Verified
8.5
231
|
Verified
8.9
51
|
Verified
8.3
230
|
Verified
7.8
67
|
Verified
8.3
236
|
Verified
8.2
70
|
Verified
Channels
8.9
630
Not enough data
8.6
528
Not enough data
7.9
476
Not enough data
Design
8.8
651
Not enough data
8.2
533
Not enough data
8.8
748
Not enough data
8.8
711
Not enough data
8.7
564
Not enough data
Generative AI
7.8
191
Not enough data
8.0
191
Not enough data
Usability
8.8
66
Not enough data
8.8
64
Not enough data
8.9
67
Not enough data
Reporting
8.2
63
Not enough data
7.6
59
Not enough data
8.1
63
Not enough data
Generative AI
7.7
37
Not enough data
7.8
38
Not enough data
Inbox Tools
9.3
812
Not enough data
8.9
817
Not enough data
9.1
795
Not enough data
9.0
836
Not enough data
Coordination Tools
8.5
730
Not enough data
8.7
709
Not enough data
8.7
648
Not enough data
Software Options
9.3
795
Not enough data
8.6
726
Not enough data
Email Client - Agentic AI
6.7
25
Not enough data
7.3
25
Not enough data
Conversational Platform
8.8
491
Not enough data
8.8
384
Not enough data
8.7
385
Not enough data
8.8
343
Not enough data
Support Automation
8.7
413
Not enough data
8.9
415
Not enough data
8.7
378
Not enough data
8.6
327
Not enough data
Generative AI
8.1
108
Not enough data
8.2
108
Not enough data
Sorting & Filtering
8.3
235
Not enough data
9.1
238
Not enough data
7.6
224
Not enough data
8.4
230
Not enough data
Integrations
8.0
220
Not enough data
8.5
230
Not enough data
7.4
208
Not enough data
Time Management
9.0
231
Not enough data
8.7
224
Not enough data
9.3
240
Not enough data
Generative AI
7.7
138
Not enough data
7.2
129
Not enough data
7.9
136
Not enough data
Agentic AI - Email Management
6.6
34
Not enough data
7.2
34
Not enough data
Generative AI
8.3
34
Not enough data
8.3
34
Not enough data
7.8
33
Not enough data
Communication
8.7
218
|
Verified
Not enough data
9.0
267
|
Verified
Not enough data
8.9
208
Not enough data
8.9
231
|
Verified
Not enough data
8.8
150
Not enough data
Internal Use
8.4
287
|
Verified
8.1
66
|
Verified
9.2
283
|
Verified
Not enough data
8.8
194
Not enough data
8.8
220
Not enough data
9.5
288
|
Verified
Not enough data
8.8
221
|
Verified
Not enough data
Generative AI
7.7
30
8.8
10
Self-Service Experience
8.3
55
8.7
50
8.5
53
8.8
47
8.0
53
Feature Not Available
8.2
51
7.8
30
8.4
50
8.9
38
Self-Service Platform
8.0
50
8.5
40
8.4
50
8.4
38
8.0
50
8.4
21
8.1
48
8.7
38
Agentic AI - Customer Self-Service
9.2
6
Not enough data
9.4
6
Not enough data
9.2
6
Not enough data
9.7
6
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
Generative AI
7.8(won by default)
26
Not enough data
7.8(won by default)
25
Not enough data
Process
9.1(won by default)
196
Not enough data
8.8(won by default)
160
Not enough data
8.8(won by default)
172
Not enough data
Channels
9.5(won by default)
241
Not enough data
9.1(won by default)
192
Not enough data
8.8(won by default)
183
Not enough data
8.4(won by default)
133
Not enough data
9.1(won by default)
158
Not enough data
Insight
8.9(won by default)
140
Not enough data
8.7(won by default)
160
Not enough data
8.8(won by default)
138
Not enough data
9.0(won by default)
155
Not enough data
Generative AI
7.5
29
Not enough data
7.6
30
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Front and GrooveHQ are categorized as Shared Inbox, Help Desk, and Customer Self-Service
Unique Categories
GrooveHQ has no unique categories
Reviews
Reviewers' Company Size
Front
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
GrooveHQ
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Logistics and Supply Chain
10.0%
Computer Software
8.1%
Information Technology and Services
7.5%
Transportation/Trucking/Railroad
5.5%
Financial Services
4.7%
Other
64.3%
Computer Software
13.5%
Information Technology and Services
10.4%
Marketing and Advertising
7.8%
Retail
4.1%
Health, Wellness and Fitness
3.6%
Other
60.6%
Alternatives
Discussions
How do I categorize my emails automatically?
1 Comment
Official Response from Front
If you're reading this, you're probably looking for a better way, a more automatic way, to get insights about your emails and what they are about. You can...Read more
What happens to conversations when someone leaves the company?
1 Comment
Official Response from Front
The worst part about someone leaving a company, is not knowing what conversations they're working on and feeling like there is a black hole within your team....Read more
GrooveHQ has no discussions with answers
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