Compare Fin by Intercom and FreshChat 
At a Glance
Market Segments
Small-Business (58.5% of reviews)
Small-Business (58.4% of reviews)
Entry-Level Pricing
$0.99 1 Outcome
$0.00
Fin by Intercom
Star Rating
(3,815)4.5 out of 5
Market Segments
Small-Business (58.5% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Outcome
Free Trial is available
Browse all 4 pricing plansFreshChat
Star Rating
(493)4.4 out of 5
Market Segments
Small-Business (58.4% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Fin by Intercom excels in overall user satisfaction, boasting a significantly higher G2 Score compared to FreshChat. Users appreciate its clean and simple interface, which aligns well with the needs of startups, making it a preferred choice for many.
- Users say that Fin's AI capabilities are particularly impressive, with feedback highlighting its ability to pull content from articles and previous responses. This feature has been beneficial for support teams, allowing them to provide accurate and up-to-date answers to customers.
- Reviewers mention that FreshChat offers a user-friendly experience, especially for handling multiple conversations simultaneously. Its intuitive design is praised, making it easy for users to engage with clients without feeling overwhelmed, which is a strong point for everyday customer communication.
- According to verified reviews, Fin by Intercom stands out for its comprehensive functionality across various support options. Users have noted that it effectively shares detailed information and even screenshots with customers, enhancing the support experience.
- G2 reviewers highlight that while FreshChat is recognized for its simplicity, it faces challenges in terms of overall performance metrics compared to Fin. Users have expressed a desire for more robust features that can match the depth of support provided by Fin.
- Users report that both products cater well to small businesses, but Fin by Intercom's higher volume of recent reviews indicates a more active user base, suggesting that it may be more reliable for ongoing support and updates in the fast-evolving landscape of customer engagement tools.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Outcome
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund – no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Free Trial
Fin by Intercom
Free Trial is available
FreshChat
Free Trial is available
Ratings
Meets Requirements
8.7
2,876
8.7
401
Ease of Use
8.9
2,906
9.1
403
Ease of Setup
8.4
1,509
8.8
257
Ease of Admin
8.6
1,339
9.0
244
Quality of Support
8.6
2,772
8.8
395
Has the product been a good partner in doing business?
8.8
1,335
8.8
240
Product Direction (% positive)
8.8
2,727
9.0
403
Features by Category
Ticket and Case Management
8.6
1102
|
Verified
Not enough data
8.8
1122
|
Verified
Not enough data
8.7
1100
|
Verified
Not enough data
8.6
1151
|
Verified
Not enough data
8.3
681
|
Verified
Not enough data
8.8
1138
|
Verified
Not enough data
8.8
1063
|
Verified
Not enough data
8.6
964
|
Verified
Not enough data
Generative AI
8.3
249
Not enough data
8.2
249
Not enough data
Agentic AI - Help Desk
7.8
62
Not enough data
8.3
62
Not enough data
7.9
62
Not enough data
Communication Channels
8.8
894
|
Verified
Not enough data
8.8
1093
|
Verified
Not enough data
9.4
1269
|
Verified
Not enough data
8.3
812
Not enough data
7.6
523
Not enough data
Platform
8.1
722
|
Verified
Not enough data
8.2
1270
|
Verified
8.5
273
|
Verified
8.7
826
|
Verified
Not enough data
8.7
791
|
Verified
Not enough data
8.1
1018
|
Verified
Not enough data
8.2
1019
|
Verified
Not enough data
Messenger
8.8
383
|
Verified
8.9
43
|
Verified
8.1
363
|
Verified
8.4
45
|
Verified
9.3
478
|
Verified
9.4
48
|
Verified
8.5
327
|
Verified
9.1
48
|
Verified
Channels
8.0
293
|
Verified
8.7
38
|
Verified
9.0
438
|
Verified
9.0
45
|
Verified
7.9
207
|
Verified
8.8
32
7.3
121
9.0
32
|
Verified
8.1
229
|
Verified
8.9
37
|
Verified
Customers
8.8
428
|
Verified
9.0
41
|
Verified
8.6
432
|
Verified
8.8
43
|
Verified
8.2
436
|
Verified
8.6
44
|
Verified
8.3
387
|
Verified
8.9
38
|
Verified
8.2
379
|
Verified
8.9
38
|
Verified
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.8
229
Not enough data
8.3
218
Not enough data
Feature Not Available
Not enough data
Design
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Not enough data
Generative AI
Feature Not Available
Not enough data
8.2
85
Not enough data
Responses
9.1
84
Not enough data
9.0
86
Not enough data
9.0
84
Not enough data
Automation - AI Agents
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Not enough data
Platform
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Not enough data
Autonomy - AI Agents
8.5
65
Not enough data
8.6
65
Not enough data
8.4
64
Not enough data
8.7
67
Not enough data
Generative AI
Feature Not Available
Not enough data
8.8
50
Not enough data
Responses
8.8
597
8.5
103
8.8
587
8.6
104
9.0
589
8.9
102
8.8
558
8.7
99
8.6
478
8.6
83
Platform
9.5
616
9.2
105
8.9
584
8.9
100
8.8
579
8.8
100
8.7
564
8.5
99
8.2
419
8.4
78
8.9
528
9.0
93
8.8
583
8.8
94
Generative AI
Feature Not Available
8.4
42
8.4
142
8.6
42
Conversational Platform
8.7
1058
8.6
148
8.7
839
Feature Not Available
8.7
858
8.5
127
9.0
779
8.6
111
Support Automation
8.6
859
8.6
133
8.7
901
8.6
135
8.5
519
8.5
134
8.8
813
8.8
116
Generative AI
Feature Not Available
8.5
61
8.4
155
8.5
61
Customer Support
8.6
202
Not enough data
7.4
185
Not enough data
9.0
214
Not enough data
Automation
8.4
211
Not enough data
8.3
208
Not enough data
8.5
198
Not enough data
Artificial Intelligence
8.5
201
Not enough data
8.6
193
Not enough data
8.5
204
Not enough data
Generative AI
8.3
297
8.5
73
8.3
295
8.6
72
Feature Not Available
7.8
73
Communication
9.2
1443
|
Verified
9.2
281
|
Verified
8.9
1451
|
Verified
8.5
294
|
Verified
8.7
1192
|
Verified
8.4
202
|
Verified
9.1
1358
|
Verified
8.9
248
|
Verified
8.2
595
8.2
138
|
Verified
Internal Use
8.2
1270
|
Verified
8.5
273
|
Verified
8.7
1095
|
Verified
8.7
268
|
Verified
8.2
1043
|
Verified
8.4
221
|
Verified
8.7
1251
|
Verified
8.7
256
|
Verified
8.9
1321
|
Verified
9.0
252
|
Verified
8.6
1289
|
Verified
8.5
255
|
Verified
Generative AI
8.2
94
8.9
33
Self-Service Experience
9.0
657
8.9
92
8.9
653
8.7
93
Feature Not Available
8.4
80
8.2
491
8.5
67
8.4
536
8.6
69
Self-Service Platform
8.7
532
9.1
74
8.8
540
8.9
77
8.4
482
8.0
68
8.6
524
8.8
77
Agentic AI - Customer Self-Service
7.4
47
Not enough data
7.9
47
Not enough data
7.4
47
Not enough data
7.9
49
Not enough data
8.1
51
Not enough data
7.5
48
Not enough data
7.5
47
Not enough data
Generative AI
Feature Not Available
9.2(won by default)
23
Feature Not Available
9.5(won by default)
23
Process
9.3
89
9.4(won by 0.1)
43
9.0
86
9.4(won by 0.4)
48
9.6(won by 0.4)
89
9.2
42
Channels
9.4(won by 0.2)
89
9.2
50
8.8
88
9.2(won by 0.4)
53
9.5(tied score)
91
9.5(tied score)
53
8.3
81
9.0(won by 0.7)
43
8.8
83
9.3(won by 0.5)
44
Insight
9.1
86
9.2(won by 0.1)
41
9.2(won by 0.3)
88
8.9
49
8.8
83
9.2(won by 0.4)
46
9.3(won by 0.2)
83
9.1
48
Generative AI
Feature Not Available
Not enough data
7.4
17
Not enough data
Natural Language Interaction - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Intent & Action Handling - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Context & Personalization - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Enterprise Integration & Deployment - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.8
190
Not enough data
7.9
194
Not enough data
7.8
167
Not enough data
8.5
188
Not enough data
8.0
161
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.5
158
Not enough data
7.9
160
Not enough data
7.8
169
Not enough data
8.5
186
Not enough data
Automation
8.3
190
Not enough data
8.0
163
Not enough data
7.2
156
Not enough data
Autonomy
7.6
162
Not enough data
7.7
163
Not enough data
7.2
160
Not enough data
7.7
166
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and FreshChat are categorized as AI Customer Support Agents, Conversational Support, Conversational Marketing, Chatbots, Social Customer Service, Live Chat, and Customer Self-Service
Unique Categories
Fin by Intercom is categorized as Customer Service Automation, Digital Customer Service Platforms, AI Agents For Business Operations, Shared Inbox, Customer Communications Management, Digital Adoption Platform, Help Desk, and Conversational Interface Agents
FreshChat has no unique categories
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
FreshChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.5%
Information Technology and Services
13.2%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.7%
Other
43.5%
Information Technology and Services
10.4%
Computer Software
9.8%
Consumer Services
8.0%
Financial Services
5.6%
Retail
4.8%
Other
61.4%
Alternatives
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
How do I set up a chat bot to respond to FAQ's automatically?
3 Comments
Official Response from FreshChat
We have no code easy to use bot builders to help you set up powerful chatbots. You can refer to these solution articles to help you build one. You can also...Read more
Can we see the ticket details and the possibility of modification ?
2 Comments
Official Response from FreshChat
No, you can't modify ticker details from FreshchatRead more
What are the advanced Whatsapp integration features that we can use besides incoming chats?
1 Comment
Official Response from FreshChat
You can also run proactive campaigns using WhatsApp. Please refer to this link for more details- https://bit.ly/3vCWmBVRead more
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