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Compare Freshsales and SAP Sales Cloud 
Featured Products
At a Glance
Market Segments
Small-Business (68.0% of reviews)
Enterprise (44.9% of reviews)
Entry-Level Pricing
Starting at $9.00 1 User Per Month
No pricing available
Freshsales
Star Rating
(1,220)4.5 out of 5
Market Segments
Small-Business (68.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $9.00 1 User Per Month
Browse all 3 pricing plansSAP Sales Cloud
Star Rating
(963)4.2 out of 5
Market Segments
Enterprise (44.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about SAP Sales CloudSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that SAP Sales Cloud excels in its integration capabilities, allowing for seamless customization tailored to client needs. Users appreciate its user-friendly interface, which simplifies task management across various business functions, making it a versatile tool for different verticals.
- Users say Freshsales stands out for its intuitive design and ease of use, particularly for small businesses. Reviewers highlight its ability to create a structured sales funnel, enabling teams to categorize leads effectively, which enhances their sales processes.
- According to verified reviews, SAP Sales Cloud is praised for its robust reporting features, with users noting the ability to customize report layouts. This functionality is particularly beneficial for tracking sales metrics and managing product pricing details efficiently.
- Reviewers mention that Freshsales offers excellent automation capabilities, which streamline lead management and follow-ups. Users find this feature saves significant time and effort, allowing them to focus on nurturing leads rather than getting bogged down in administrative tasks.
- G2 reviewers highlight that while SAP Sales Cloud has a higher overall satisfaction score, Freshsales receives commendations for its user-friendly setup process. Users appreciate how quickly they can get started with Freshsales, making it an attractive option for those looking for a straightforward CRM solution.
- Users report that both products have strong support features, but Freshsales edges out with higher ratings in quality of support. Reviewers note that the support team is responsive and helpful, which is crucial for businesses that rely on timely assistance to resolve issues.
Pricing
Entry-Level Pricing
Freshsales
Growth
Starting at $9.00
1 User Per Month
Tailored for startups and SMBs seeking efficient pipeline management and engagement across channels
- Web Forms
- SMS & WhatsApp
- Basic Workflows
SAP Sales Cloud
No pricing availableFree Trial
Freshsales
Free Trial is available
SAP Sales Cloud
Free Trial is available
Ratings
Meets Requirements
8.7
1,039
8.5
694
Ease of Use
9.0
1,052
7.9
706
Ease of Setup
8.8
559
8.1
392
Ease of Admin
8.9
535
8.0
261
Quality of Support
8.8
1,009
8.3
664
Has the product been a good partner in doing business?
9.0
529
8.5
262
Product Direction (% positive)
9.3
1,033
8.4
668
Features by Category
Sales Force Automation
8.9
718
|
Verified
8.3
470
|
Verified
8.3
417
8.2
312
8.8
707
|
Verified
8.2
433
|
Verified
8.5
705
|
Verified
8.3
450
|
Verified
8.3
507
|
Verified
8.1
406
|
Verified
8.6
336
|
Verified
8.1
426
|
Verified
8.2
482
|
Verified
8.1
427
|
Verified
8.1
468
8.2
429
|
Verified
8.4
510
|
Verified
8.2
445
|
Verified
Marketing Automation
8.5
548
7.9
378
|
Verified
8.5
522
8.2
303
8.9
627
8.4
401
|
Verified
7.9
114
8.1
348
|
Verified
Customer Support
8.5
534
8.4
411
|
Verified
8.6
542
8.2
421
|
Verified
8.6
548
8.2
418
|
Verified
8.2
458
8.0
381
|
Verified
8.4
478
8.2
409
|
Verified
Reporting & Analytics
8.4
629
|
Verified
8.2
459
|
Verified
8.6
665
|
Verified
8.2
459
|
Verified
8.3
508
|
Verified
8.2
415
|
Verified
Mobile & Social
Feature Not Available
8.1
270
8.1
208
|
Verified
8.0
217
8.3
331
|
Verified
7.8
341
|
Verified
Platform
8.4
404
|
Verified
8.1
289
|
Verified
8.5
393
|
Verified
8.3
289
|
Verified
8.7
414
|
Verified
8.5
293
|
Verified
8.3
314
|
Verified
8.3
260
|
Verified
7.7
258
8.2
269
|
Verified
8.0
301
|
Verified
8.4
276
|
Verified
8.8
408
|
Verified
8.4
292
|
Verified
8.0
285
|
Verified
8.3
280
|
Verified
Integration
8.4
375
|
Verified
8.4
288
|
Verified
8.3
331
|
Verified
8.2
269
|
Verified
7.9
297
|
Verified
8.1
251
|
Verified
Generative AI
7.6
84
7.6
137
Agentic AI - CRM
Not enough data
7.2
41
Not enough data
7.3
41
Not enough data
7.5
40
Not enough data
7.3
42
Not enough data
7.6
40
Not enough data
7.6
41
Not enough data
7.7
41
Email Marketing
9.3
12
Not enough data
9.2
11
Not enough data
8.1
9
Not enough data
8.8
11
Not enough data
Online Marketing
9.0
8
Not enough data
8.5
8
Not enough data
8.1
12
Not enough data
9.4
9
Not enough data
Not enough data
Not enough data
Lead Management
8.9
9
Not enough data
8.5
8
Not enough data
8.7
10
Not enough data
8.5
9
Not enough data
8.9
9
Not enough data
8.9
11
Not enough data
9.2
10
Not enough data
8.7
9
Not enough data
Campaign Management
9.2
6
Not enough data
8.8
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Reporting & Analytics
8.7
10
Not enough data
8.5
11
Not enough data
8.6
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
9.0
5
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
8.1
6
Not enough data
Not enough data
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
8.6
7
Not enough data
8.3
6
Not enough data
9.0
5
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.1
19
Not enough data
8.3
19
Not enough data
8.6
20
Not enough data
8.7
18
Not enough data
Organization
8.6
20
Not enough data
8.9
19
Not enough data
7.9
19
Not enough data
Performance Analysis
7.9
17
Not enough data
8.3
23
Not enough data
Sales Analysis
7.8
20
Not enough data
8.8
21
Not enough data
Generative AI
8.3
12
Not enough data
7.9
13
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
9.0
236
|
Verified
Not enough data
8.9
244
|
Verified
Not enough data
8.4
182
|
Verified
Not enough data
8.7
182
|
Verified
Not enough data
8.9
219
|
Verified
Not enough data
8.7
69
Not enough data
8.8
64
Not enough data
Repeatability and Reportability
8.9
206
|
Verified
Not enough data
8.9
222
|
Verified
Not enough data
8.9
220
|
Verified
Not enough data
8.7
186
|
Verified
Not enough data
7.6
57
Not enough data
AI and Automation
8.4
66
Not enough data
8.2
69
Not enough data
8.3
62
Not enough data
7.9
63
Not enough data
7.7
59
Not enough data
Generative AI
8.2
28
Not enough data
Agentic AI - Sales Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
9.1
17
Not enough data
8.3
16
Not enough data
8.2
14
Not enough data
8.3
15
Not enough data
Additional Functionality
8.4
15
Not enough data
8.2
12
Not enough data
8.4
15
Not enough data
8.5
11
Not enough data
8.3
13
Not enough data
Agentic AI - Visitor Identification
Not enough data
Not enough data
Agentic AI - Lead Scoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Attribution
8.8
50
Not enough data
9.0
51
Not enough data
8.6
50
Not enough data
Discovery
8.9
51
Not enough data
8.5
53
Not enough data
8.7
50
Not enough data
Management
8.7
49
Not enough data
9.0
51
Not enough data
Platform
8.5
49
Not enough data
8.7
51
Not enough data
Agentic AI - Sales Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incentives
8.5
28
Not enough data
8.6
29
Not enough data
7.9
28
Not enough data
8.3
30
Not enough data
Personalization
8.8
32
Not enough data
8.6
33
Not enough data
8.6
34
Not enough data
8.4
31
Not enough data
Administrative
8.5
32
Not enough data
8.4
29
Not enough data
8.4
28
Not enough data
Agentic AI - Email Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
8.8
224
Not enough data
8.8
217
Not enough data
8.2
50
Not enough data
Customizations
9.0
234
Not enough data
9.2
239
Not enough data
8.9
246
Not enough data
8.6
220
Not enough data
8.9
241
Not enough data
Generative AI
7.7
32
Not enough data
Agentic AI - Sales Analytics
Not enough data
7.6
11
Not enough data
7.9
11
Not enough data
7.6
11
Not enough data
7.4
11
Not enough data
7.9
11
Data Sourcing
8.1
84
8.6
132
8.4
84
8.8
131
8.2
78
8.6
128
8.4
89
9.0
130
8.3
84
8.6
130
Predictive Analytics
8.1
85
8.8
128
8.2
83
8.9
129
8.0
78
8.7
132
7.6
80
8.9
136
Sales Management
8.4
89
8.6
133
7.8
79
8.3
131
8.3
84
8.7
133
8.7
89
9.0
134
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
8.8
137
Not enough data
8.8
120
Not enough data
8.7
130
Not enough data
9.1
146
Not enough data
Not enough data
Not enough data
Contacts
9.0
151
Not enough data
9.0
137
Not enough data
9.0
143
Not enough data
Insights
9.1
165
Not enough data
9.1
142
Not enough data
8.9
123
Not enough data
9.0
145
Not enough data
9.0
141
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshsales and SAP Sales Cloud are categorized as Sales Analytics and CRM
Unique Categories
Freshsales is categorized as Sales Engagement, AI Sales Assistant, Online Form Builder, Outbound Call Tracking, Lead Scoring, Email Tracking, Sales Performance Management, Visitor Identification, and Marketing Automation
SAP Sales Cloud has no unique categories
Reviews
Reviewers' Company Size
Freshsales
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SAP Sales Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
16.6%
Computer Software
13.8%
Marketing and Advertising
7.9%
Financial Services
4.1%
Internet
3.7%
Other
54.0%
Information Technology and Services
13.9%
Computer Software
4.9%
Accounting
4.6%
Financial Services
3.8%
Automotive
3.3%
Other
69.5%
Alternatives
Discussions
What are the three benefits of CRM?
2 Comments
AV
Makes it easy to keep a track of new and prospect leads.Read more
What is Freshsales used for?
2 Comments
IH
It's a CRM solution to manage leads and opportunities. It helps you to create your sales funnel from different channels.Read more
How is Freshsales different from other CRMs?
1 Comment
Official Response from Freshsales
Freshsales is an integrated, simple and intuitive sales CRM built with automations, intelligence and analytics to aid your sales teams to close deals faster....Read more
What is CRM features?
2 Comments
JM
Automate & streamline sales activities such as managing leads, sales funnel, sales forecasting, sales executives' performance, and so on by leveraging...Read more
Businesses always required customer relationship management services for better growth and maintenance of the business. SAP CRM offers the solution for the small and large companies to get customer relationship management services through the software system by SAP. SAP CRM Company provides the facilities for building better relationships with present and future customers of the company. It includes software that automates the integration and activities of the business to keep interaction with the customers.
1 Comment
SH
I need to implement the appropriate omnichannel solutions based on the needs of my company, I've come across some appealing tactics that this provider,...Read more
What SAP components are included in SAP CRM?
1 Comment
SR
Still learning from these SAP Ocean Read more
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