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Compare Freshdesk and Zowie 
Featured Products
At a Glance
Market Segments
Small-Business (48.3% of reviews)
Small-Business (47.1% of reviews)
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Contact Us
Freshdesk
Star Rating
(3,623)4.4 out of 5
Market Segments
Small-Business (48.3% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Trial is available
Browse all 6 pricing plansZowie
Star Rating
(73)4.7 out of 5
Market Segments
Small-Business (47.1% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshdesk excels in user satisfaction, boasting a significantly higher overall score compared to Zowie. Users appreciate its clean interface and strong automation features, which streamline ticket management and enhance productivity.
- According to verified reviews, Freshdesk's ticket management system is particularly praised for its multi-channel support and SLA tracking, helping teams stay organized and respond to customer inquiries efficiently. In contrast, Zowie, while effective, has fewer recent reviews, making it harder to gauge current user satisfaction.
- Users say that Freshdesk's implementation process is straightforward, with many highlighting the intuitive onboarding wizard that simplifies setup. Zowie, on the other hand, is noted for its ease of access and functionality, but lacks the same level of detailed user feedback on setup experiences.
- Reviewers mention that Freshdesk's shared inbox feature is a game-changer for managing incoming support requests, ensuring that nothing gets duplicated or ignored. Zowie's automatic FAQ system is also well-received, as it quickly addresses common queries, reducing the workload for customer support teams.
- Users highlight that Freshdesk's quality of support is commendable, with many noting the responsiveness and helpfulness of the support team. In contrast, Zowie users report a high level of satisfaction with their support experience, particularly praising the new AI agent that enhances customer interactions.
- According to recent feedback, Freshdesk's reporting and analytics capabilities are robust, allowing teams to track performance effectively. Zowie shines in its integration capabilities, making it easy to connect with various platforms, but it may not offer the same depth in reporting features as Freshdesk.
Pricing
Entry-Level Pricing
Freshdesk
Freshdesk Email and Ticketing (Growth)
$19.00
1 User per month billed annually Per Month
Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
- Automations
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports
Zowie
AI Agent
Contact Us
AI Agent handles every customer interaction — from answering questions to completing complex processes — across chat, voice, and email. Customers simply say what they need, in any language, and Zowie makes it happen.
- Zowie X2
- Reasoning Engine
- Decision Engine
Free Trial
Freshdesk
Free Trial is available
Zowie
Free Trial is available
Ratings
Meets Requirements
8.6
3,187
9.1
59
Ease of Use
8.8
3,210
9.1
58
Ease of Setup
8.6
2,269
8.8
45
Ease of Admin
8.7
2,155
8.7
42
Quality of Support
8.7
3,085
9.3
59
Has the product been a good partner in doing business?
8.8
2,079
9.5
43
Product Direction (% positive)
8.8
3,162
8.9
51
Features by Category
Ticket and Case Management
8.9
2225
|
Verified
9.0
7
8.8
2232
|
Verified
8.6
6
8.5
2149
|
Verified
9.3
7
8.5
2038
|
Verified
8.9
6
8.3
1802
|
Verified
Not enough data
8.5
2088
|
Verified
9.7
5
8.7
2010
|
Verified
Not enough data
8.2
1374
|
Verified
8.0
5
Generative AI
7.3
331
Not enough data
7.4
328
Not enough data
Agentic AI - Help Desk
7.1
59
Not enough data
6.9
59
Not enough data
7.2
59
Not enough data
Communication Channels
8.6
1923
|
Verified
Not enough data
8.9
2070
|
Verified
9.3
5
8.4
1314
|
Verified
9.2
6
8.0
1193
|
Verified
9.2
6
7.9
940
|
Verified
Not enough data
Platform
8.0
1154
|
Verified
9.7
6
8.1
1662
|
Verified
8.9
15
8.6
1545
|
Verified
7.8
9
8.2
1142
|
Verified
9.8
7
8.0
1866
|
Verified
8.7
9
8.3
1959
|
Verified
8.8
8
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.3
355
Not enough data
7.9
333
Not enough data
7.5
324
Not enough data
Design
8.2
331
Not enough data
7.8
336
Not enough data
8.2
356
Not enough data
8.3
343
Not enough data
8.4
332
Not enough data
Generative AI
7.7
266
Not enough data
7.7
266
Not enough data
Usability
8.7
266
Not enough data
8.7
262
Not enough data
8.7
255
Not enough data
Reporting
8.6
249
Not enough data
8.5
245
Not enough data
8.6
257
Not enough data
Generative AI
7.5
182
Not enough data
7.6
182
Not enough data
Responses
Not enough data
9.0
8
Not enough data
10.0
8
Not enough data
10.0
6
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.7
6
Not enough data
9.8
8
Not enough data
9.7
6
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
9.7
43
Not enough data
9.1
43
Not enough data
9.0
42
Not enough data
8.9
41
Not enough data
8.7
31
Platform
Not enough data
9.3
30
Not enough data
9.1
37
Not enough data
9.0
38
Not enough data
8.5
44
Not enough data
8.8
26
Not enough data
8.7
36
Not enough data
8.8
38
Generative AI
Not enough data
8.3
8
Not enough data
8.5
8
Conversational Platform
8.3
433
9.1
11
8.3
381
9.2
8
8.3
373
9.2
8
8.4
308
8.3
8
Support Automation
8.4
389
8.9
6
8.4
410
9.5
7
8.2
373
9.8
8
8.2
314
8.7
10
Generative AI
7.4
209
Not enough data
7.4
206
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.9
118
Not enough data
7.9
117
Not enough data
7.6
116
Not enough data
Communication
8.8
585
|
Verified
9.3
15
8.7
602
|
Verified
9.0
15
8.7
496
|
Verified
Not enough data
8.5
200
8.9
6
8.2
202
Not enough data
Internal Use
8.1
1662
|
Verified
8.9
15
8.6
204
9.4
17
8.1
186
9.3
9
8.8
560
|
Verified
9.3
16
8.8
520
|
Verified
9.2
15
8.6
548
|
Verified
8.8
13
Generative AI
7.9
144
8.3
7
Self-Service Experience
8.7
960
8.9
19
8.6
913
8.7
14
8.3
687
Feature Not Available
8.2
241
8.5
19
8.4
258
8.7
19
Self-Service Platform
8.5
254
8.1
18
8.6
261
8.8
23
8.0
221
8.3
23
8.4
238
9.6
20
Agentic AI - Customer Self-Service
7.8
19
Not enough data
7.7
17
Not enough data
7.9
18
Not enough data
7.6
19
Not enough data
7.5
19
Not enough data
7.4
18
Not enough data
7.7
18
Not enough data
Generative AI
8.2(won by default)
81
Not enough data
8.1(won by default)
81
Not enough data
Process
8.6(won by default)
164
Not enough data
9.3(won by default)
484
Not enough data
8.6(won by default)
374
Not enough data
Channels
9.2(won by 0.9)
480
8.3
5
8.7(tied score)
419
8.7(tied score)
9
8.8(won by 0.2)
380
8.6
6
8.5(won by default)
342
Not enough data
8.2(won by default)
56
Not enough data
Insight
8.6
383
8.8(won by 0.2)
8
8.7(won by 0.2)
172
8.5
9
8.6
375
9.7(won by 1.1)
5
9.1(won by default)
447
Not enough data
Generative AI
7.7
88
Not enough data
7.7
87
Not enough data
Customer Query Resolution - AI Customer Support Agents
9.0
12
Not enough data
8.8
11
Not enough data
8.3
12
Not enough data
8.8
12
Not enough data
8.1
12
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.2
12
Not enough data
8.6
13
Not enough data
8.7
13
Not enough data
8.6
13
Not enough data
Automation
9.0
12
Not enough data
8.8
12
Not enough data
8.9
12
Not enough data
Autonomy
7.2
12
Not enough data
8.6
11
Not enough data
8.5
12
Not enough data
8.2
12
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshdesk and Zowie are categorized as AI Customer Support Agents, Digital Customer Service Platforms, Help Desk, Conversational Support, Shared Inbox, Social Customer Service, Live Chat, and Customer Self-Service
Unique Categories
Freshdesk is categorized as Complaint Management and Customer Communications Management
Zowie is categorized as Customer Service Automation, Conversational Marketing, Chatbots, and AI Agents For Business Operations
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zowie
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.0%
Computer Software
12.9%
Internet
4.1%
Financial Services
4.1%
Education Management
3.7%
Other
58.1%
Retail
20.0%
Consumer Services
8.6%
Consumer Goods
8.6%
Health, Wellness and Fitness
7.1%
Apparel & Fashion
7.1%
Other
48.6%
Alternatives
Discussions
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
Zowie has no discussions with answers
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