Compare Freshdesk and Zowie 
At a Glance
Market Segments
Small-Business (48.7% of reviews)
Small-Business (47.1% of reviews)
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Contact Us
Freshdesk
Star Rating
(3,721)4.4 out of 5
Market Segments
Small-Business (48.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Trial is available
Browse all 6 pricing plansZowie
Star Rating
(73)4.7 out of 5
Market Segments
Small-Business (47.1% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshdesk excels in ticket management, with users highlighting its structured and efficient approach. The automation features significantly reduce manual work for customer support, making it easier for teams to handle multiple queries simultaneously.
- Users say that Zowie stands out for its fully automatic FAQ system, which quickly addresses customer inquiries and enhances satisfaction. This feature helps reduce the workload on support teams by managing repetitive queries effectively.
- Reviewers mention that Freshdesk's user-friendly interface and easy navigation contribute to a less stressful daily support experience. New hires can quickly adapt without extensive training, which is a significant advantage for teams looking to onboard staff efficiently.
- According to verified reviews, Zowie is praised for its ease of access and functionality, with users appreciating that most tasks are just a button click away. This simplicity helps support agents connect with customers and resolve issues swiftly.
- G2 reviewers highlight that Freshdesk offers excellent customization options, allowing teams to tailor workflows to their specific needs. This adaptability is crucial for businesses that require a more personalized approach to customer support.
- Users report that while Zowie has strong automation capabilities, it may not provide the same level of comprehensive support features as Freshdesk. For instance, Freshdesk's ticket automation and SLA management are noted as particularly beneficial for maintaining service quality.
Pricing
Entry-Level Pricing
Freshdesk
Freshdesk Email and Ticketing (Growth)
$19.00
1 User per month billed annually Per Month
Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
- Automations
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports
Zowie
AI Agent
Contact Us
AI Agent handles every customer interaction — from answering questions to completing complex processes — across chat, voice, and email. Customers simply say what they need, in any language, and Zowie makes it happen.
- Zowie X2
- Reasoning Engine
- Decision Engine
Free Trial
Freshdesk
Free Trial is available
Zowie
Free Trial is available
Ratings
Meets Requirements
8.6
3,262
9.1
59
Ease of Use
8.9
3,284
9.1
58
Ease of Setup
8.6
2,341
8.8
45
Ease of Admin
8.7
2,199
8.7
42
Quality of Support
8.7
3,159
9.3
59
Has the product been a good partner in doing business?
8.8
2,122
9.5
43
Product Direction (% positive)
8.8
3,233
8.9
51
Features by Category
Ticket and Case Management
8.9
2240
|
Verified
9.0
7
8.8
2258
|
Verified
8.6
6
8.5
2181
|
Verified
9.3
7
8.5
2060
|
Verified
8.9
6
8.3
1808
|
Verified
Not enough data
8.5
2090
|
Verified
9.7
5
8.7
2018
|
Verified
Not enough data
8.3
1373
|
Verified
8.0
5
Generative AI
7.3
328
Not enough data
7.4
324
Not enough data
Agentic AI - Help Desk
7.1
58
Not enough data
6.8
57
Not enough data
7.2
56
Not enough data
Communication Channels
8.6
1925
|
Verified
Not enough data
8.9
2087
|
Verified
9.3
5
8.4
1313
|
Verified
9.2
6
8.0
1190
|
Verified
9.2
6
7.9
935
|
Verified
Not enough data
Platform
8.1
1156
|
Verified
9.7
6
8.1
1659
|
Verified
8.9
15
8.6
1548
|
Verified
7.8
9
8.3
1150
|
Verified
9.8
7
8.0
1875
|
Verified
8.7
9
8.3
1962
|
Verified
8.8
8
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Interaction
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
Not enough data
Not enough data
Not enough data
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
Not enough data
Not enough data
Not enough data
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.4
358
Not enough data
8.0
334
Not enough data
7.5
323
Not enough data
Design
8.2
331
Not enough data
7.8
335
Not enough data
8.3
355
Not enough data
8.3
344
Not enough data
8.4
332
Not enough data
Generative AI
7.7
263
Not enough data
7.7
263
Not enough data
Usability
8.8
264
Not enough data
8.7
260
Not enough data
8.8
252
Not enough data
Reporting
8.6
246
Not enough data
8.5
242
Not enough data
8.6
254
Not enough data
Generative AI
7.5
179
Not enough data
7.6
179
Not enough data
Responses
Not enough data
9.0
8
Not enough data
10.0
8
Not enough data
10.0
6
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.7
6
Not enough data
9.8
8
Not enough data
9.7
6
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
9.7
43
Not enough data
9.1
43
Not enough data
9.0
42
Not enough data
8.9
41
Not enough data
8.7
31
Platform
Not enough data
9.3
30
Not enough data
9.1
37
Not enough data
9.0
38
Not enough data
8.5
44
Not enough data
8.8
26
Not enough data
8.7
36
Not enough data
8.8
38
Generative AI
Not enough data
8.3
8
Not enough data
8.5
8
Conversational Platform
8.3
432
9.1
11
8.3
378
9.2
8
8.3
371
9.2
8
8.4
307
8.3
8
Support Automation
8.4
388
8.9
6
8.4
408
9.5
7
8.3
373
9.8
8
8.2
314
8.7
10
Generative AI
7.4
207
Not enough data
7.4
203
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.8
116
Not enough data
7.9
114
Not enough data
7.6
113
Not enough data
Communication
8.8
584
|
Verified
9.3
15
8.7
601
|
Verified
9.0
15
8.7
494
|
Verified
Not enough data
8.5
199
8.9
6
8.2
202
Not enough data
Internal Use
8.1
1659
|
Verified
8.9
15
8.6
203
9.4
17
8.2
186
9.3
9
8.8
558
|
Verified
9.3
16
8.8
519
|
Verified
9.2
15
8.6
547
|
Verified
8.8
13
Generative AI
7.9
140
8.3
7
Self-Service Experience
8.7
960
8.9
19
8.6
912
8.7
14
8.3
684
Feature Not Available
8.2
239
8.5
19
8.4
257
8.7
19
Self-Service Platform
8.5
253
8.1
18
8.7
261
8.8
23
8.0
222
8.3
23
8.5
238
9.6
20
Agentic AI - Customer Self-Service
7.7
16
Not enough data
7.7
15
Not enough data
7.9
16
Not enough data
7.7
17
Not enough data
7.6
17
Not enough data
7.6
16
Not enough data
7.8
16
Not enough data
Generative AI
8.2(won by default)
79
Not enough data
8.0(won by default)
79
Not enough data
Process
8.6(won by default)
162
Not enough data
9.3(won by default)
484
Not enough data
8.6(won by default)
371
Not enough data
Channels
9.2(won by 0.9)
479
8.3
5
8.7(tied score)
415
8.7(tied score)
9
8.8(won by 0.2)
376
8.6
6
8.5(won by default)
340
Not enough data
8.3(won by default)
58
Not enough data
Insight
8.6
382
8.8(won by 0.2)
8
8.7(won by 0.2)
169
8.5
9
8.6
373
9.7(won by 1.1)
5
9.1(won by default)
445
Not enough data
Generative AI
7.8
86
Not enough data
7.7
85
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.9
9
Not enough data
8.5
9
Not enough data
8.3
9
Not enough data
8.5
9
Not enough data
8.0
9
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.0
9
Not enough data
8.7
10
Not enough data
8.7
10
Not enough data
8.5
10
Not enough data
Automation
9.3
9
Not enough data
8.7
9
Not enough data
9.1
9
Not enough data
Autonomy
6.9
9
Not enough data
8.3
9
Not enough data
8.3
9
Not enough data
8.0
9
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshdesk and Zowie are categorized as AI Customer Support Agents, Digital Customer Service Platforms, Help Desk, Conversational Support, Shared Inbox, Social Customer Service, Live Chat, and Customer Self-Service
Unique Categories
Freshdesk is categorized as Complaint Management and Customer Communications Management
Zowie is categorized as Customer Service Automation, AI Agents For Business Operations, Conversational Marketing, Chatbots, and AI Chatbots
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zowie
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.0%
Computer Software
12.8%
Financial Services
4.1%
Internet
4.1%
Education Management
3.8%
Other
58.3%
Retail
20.0%
Consumer Services
8.6%
Consumer Goods
8.6%
Apparel & Fashion
7.1%
Health, Wellness and Fitness
7.1%
Other
48.6%
Alternatives
Discussions
What is the use of freshdesk?
3 Comments
CK
Freshdesk is a Helpdesk web based Software as a Service product. It has many features which include helpdesk, chat, service desk, etc.Read more
Zowie has no discussions with answers
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