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Compare Freshdesk and Teamwork Desk 
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At a Glance
Market Segments
Small-Business (48.4% of reviews)
Small-Business (70.7% of reviews)
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
$8.50
Freshdesk
Star Rating
(3,619)4.4 out of 5
Market Segments
Small-Business (48.4% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Trial is available
Browse all 6 pricing plansTeamwork Desk
Star Rating
(58)4.3 out of 5
Market Segments
Small-Business (70.7% of reviews)
Pros & Cons
Entry-Level Pricing
$8.50
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshdesk excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Teamwork Desk. Users appreciate its clean interface and strong automation features, which streamline ticket management and enhance productivity.
- According to verified reviews, Freshdesk's ticket management capabilities are particularly praised for their multi-channel support and SLA tracking, helping teams stay organized and respond to customers efficiently. In contrast, Teamwork Desk, while functional, does not receive the same level of acclaim for its ticketing features.
- Users say that Freshdesk's implementation process is quick and intuitive, making it easier for teams to manage incoming support requests without switching tools constantly. Teamwork Desk, while noted for its centralized ticketing system, has fewer recent reviews, indicating potential challenges in user adoption.
- Reviewers mention that both platforms offer solid support quality, but Freshdesk's extensive user base and higher total number of reviews suggest a more robust community for troubleshooting and advice. Users find Freshdesk's shared inbox particularly helpful for collaboration, ensuring no tickets are duplicated or ignored.
- Users highlight that Teamwork Desk integrates seamlessly with other Teamwork applications, which is a strong point for teams already using those tools. However, Freshdesk's broader feature set, including advanced automation and customization options, makes it a more versatile choice for diverse business needs.
- According to recent feedback, while Teamwork Desk has a modern design and useful features like the "Follow" feature for ticket organization, Freshdesk's overall user experience and feature richness, such as its knowledge base and customer portal, provide a more comprehensive solution for customer support.
Pricing
Entry-Level Pricing
Freshdesk
Freshdesk Email and Ticketing (Growth)
$19.00
1 User per month billed annually Per Month
Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
- Automations
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports
Teamwork Desk
Starter
$8.50
A ticket management tool for small teams who are just getting started
- 10 agents
- Teamwork Projects integration
- Unlimited inboxes
Free Trial
Freshdesk
Free Trial is available
Teamwork Desk
Free Trial is available
Ratings
Meets Requirements
8.6
3,181
8.9
50
Ease of Use
8.8
3,203
8.8
52
Ease of Setup
8.6
2,263
8.7
27
Ease of Admin
8.7
2,153
8.9
25
Quality of Support
8.7
3,080
8.7
48
Has the product been a good partner in doing business?
8.8
2,078
8.9
25
Product Direction (% positive)
8.8
3,156
9.1
52
Features by Category
Ticket and Case Management
8.9
2221
|
Verified
8.9
42
|
Verified
8.8
2228
|
Verified
8.8
43
|
Verified
8.5
2143
|
Verified
8.8
42
|
Verified
8.5
2034
|
Verified
9.0
40
|
Verified
8.3
1798
|
Verified
Feature Not Available
8.5
2087
|
Verified
8.6
41
|
Verified
8.7
2008
|
Verified
8.9
40
|
Verified
8.2
1372
|
Verified
8.8
23
|
Verified
Generative AI
7.3
330
Not enough data
7.4
327
Not enough data
Agentic AI - Help Desk
7.1
59
Not enough data
6.9
59
Not enough data
7.2
57
Not enough data
Communication Channels
8.6
1922
|
Verified
8.5
32
|
Verified
8.9
2069
|
Verified
9.1
38
|
Verified
8.4
1313
|
Verified
6.0
8
8.0
1193
|
Verified
5.6
6
7.9
940
|
Verified
Feature Not Available
Platform
8.0
1156
|
Verified
8.2
16
|
Verified
8.1
1663
|
Verified
7.4
16
|
Verified
8.6
1546
|
Verified
8.9
19
|
Verified
8.2
1141
|
Verified
8.2
10
|
Verified
8.0
1862
|
Verified
7.6
31
|
Verified
8.3
1960
|
Verified
8.4
34
|
Verified
Channels
8.3
353
Not enough data
7.9
333
Not enough data
7.5
324
Not enough data
Design
8.2
331
Not enough data
7.8
336
Not enough data
8.2
356
Not enough data
8.3
342
Not enough data
8.4
332
Not enough data
Generative AI
7.7
266
Not enough data
7.7
266
Not enough data
Usability
8.7
265
Not enough data
8.7
261
Not enough data
8.7
254
Not enough data
Reporting
8.6
249
Not enough data
8.5
245
Not enough data
8.6
257
Not enough data
Generative AI
7.5
182
Not enough data
7.6
182
Not enough data
Conversational Platform
8.3
434
Not enough data
8.3
381
Not enough data
8.3
373
Not enough data
8.4
308
Not enough data
Support Automation
8.4
389
Not enough data
8.4
410
Not enough data
8.2
373
Not enough data
8.2
314
Not enough data
Generative AI
7.4
209
Not enough data
7.4
206
Not enough data
Generative AI
7.9
118
Not enough data
7.9
117
Not enough data
7.6
116
Not enough data
Communication
8.8
585
|
Verified
Not enough data
8.7
602
|
Verified
Not enough data
8.7
496
|
Verified
Not enough data
8.5
200
Not enough data
8.2
202
Not enough data
Internal Use
8.1
1663
|
Verified
7.4
16
|
Verified
8.6
204
Not enough data
8.1
187
Not enough data
8.8
560
|
Verified
Not enough data
8.8
521
|
Verified
Not enough data
8.6
549
|
Verified
Not enough data
Generative AI
7.9
144
Not enough data
Self-Service Experience
8.7
960
9.2
11
8.6
913
8.7
10
8.3
687
Feature Not Available
8.2
241
Not enough data
8.4
258
Not enough data
Self-Service Platform
8.5
254
Not enough data
8.6
261
Not enough data
8.0
221
Not enough data
8.4
238
Not enough data
Agentic AI - Customer Self-Service
7.9
20
Not enough data
7.7
17
Not enough data
7.9
18
Not enough data
7.6
19
Not enough data
7.7
20
Not enough data
7.5
19
Not enough data
7.8
19
Not enough data
Generative AI
8.2(won by default)
81
Not enough data
8.1(won by default)
81
Not enough data
Process
8.6(won by default)
165
Not enough data
9.3(won by default)
485
Not enough data
8.6(won by default)
375
Not enough data
Channels
9.2(won by default)
481
Not enough data
8.7(won by default)
420
Not enough data
8.8(won by default)
381
Not enough data
8.5(won by default)
342
Not enough data
8.2(won by default)
56
Not enough data
Insight
8.6(won by default)
384
Not enough data
8.7(won by default)
172
Not enough data
8.6(won by default)
375
Not enough data
9.1(won by default)
448
Not enough data
Generative AI
7.7
88
Not enough data
7.7
87
Not enough data
Customer Query Resolution - AI Customer Support Agents
9.0
12
Not enough data
8.8
11
Not enough data
8.3
12
Not enough data
8.8
12
Not enough data
8.2
13
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.2
12
Not enough data
8.7
14
Not enough data
8.7
13
Not enough data
8.7
14
Not enough data
Automation
9.0
12
Not enough data
8.8
13
Not enough data
8.9
12
Not enough data
Autonomy
7.2
12
Not enough data
8.6
11
Not enough data
8.6
13
Not enough data
8.3
13
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshdesk and Teamwork Desk are categorized as Help Desk and Customer Self-Service
Unique Categories
Freshdesk is categorized as AI Customer Support Agents, Digital Customer Service Platforms, Conversational Support, Shared Inbox, Complaint Management, Customer Communications Management, Social Customer Service, and Live Chat
Teamwork Desk has no unique categories
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Teamwork Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.1%
Computer Software
12.9%
Internet
4.1%
Financial Services
4.1%
Education Management
3.7%
Other
58.0%
Marketing and Advertising
27.6%
Information Technology and Services
15.5%
Internet
8.6%
Computer Software
6.9%
Logistics and Supply Chain
5.2%
Other
36.2%
Alternatives
Discussions
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
Teamwork Desk has no discussions with answers
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