Compare Freshdesk and Teamwork Desk 
Featured Products
At a Glance
Market Segments
Small-Business (48.7% of reviews)
Small-Business (70.7% of reviews)
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
$8.50
Freshdesk
Star Rating
(3,724)4.4 out of 5
Market Segments
Small-Business (48.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Trial is available
Browse all 6 pricing plansTeamwork Desk
Star Rating
(58)4.3 out of 5
Market Segments
Small-Business (70.7% of reviews)
Pros & Cons
Entry-Level Pricing
$8.50
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshdesk excels in overall user satisfaction, with a significantly higher G2 Score compared to Teamwork Desk. Users appreciate its structured ticket management and automation features, which help reduce manual work for customer support teams.
- Users say Freshdesk's interface is clean and easy to navigate, making daily support tasks less stressful. Reviewers highlight the platform's ability to handle multiple customer queries efficiently, thanks to its ticket automation and SLA management capabilities.
- According to verified reviews, Teamwork Desk is noted for its ease of use and integration with other Teamwork applications. Users enjoy the centralized ticketing system that allows multiple teams to manage requests effectively, showcasing its collaborative features.
- Reviewers mention that while Teamwork Desk offers a range of features, Freshdesk's customization options allow teams to adapt workflows more effectively to their specific needs, enhancing overall productivity and user experience.
- G2 reviewers highlight that Freshdesk's implementation process is quick and intuitive, making it easy for new hires to get up to speed without extensive training. This is a significant advantage for teams looking to onboard new agents rapidly.
- Users express appreciation for Teamwork Desk's intricate features that keep tickets organized and searchable, but some feel that Freshdesk's superior automation and reporting capabilities provide a more comprehensive solution for managing customer support.
Pricing
Entry-Level Pricing
Freshdesk
Freshdesk Email and Ticketing (Growth)
$19.00
1 User per month billed annually Per Month
Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
- Automations
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports
Teamwork Desk
Starter
$8.50
A ticket management tool for small teams who are just getting started
- 10 agents
- Teamwork Projects integration
- Unlimited inboxes
Free Trial
Freshdesk
Free Trial is available
Teamwork Desk
Free Trial is available
Ratings
Meets Requirements
8.6
3,262
8.9
50
Ease of Use
8.9
3,284
8.8
52
Ease of Setup
8.6
2,340
8.8
27
Ease of Admin
8.7
2,197
8.9
25
Quality of Support
8.7
3,159
8.7
48
Has the product been a good partner in doing business?
8.8
2,120
8.9
25
Product Direction (% positive)
8.8
3,233
9.3
52
Features by Category
Ticket and Case Management
8.9
2240
|
Verified
8.9
42
|
Verified
8.8
2256
|
Verified
8.8
43
|
Verified
8.5
2180
|
Verified
8.8
42
|
Verified
8.5
2058
|
Verified
9.0
40
|
Verified
8.3
1805
|
Verified
Feature Not Available
8.5
2087
|
Verified
8.6
41
|
Verified
8.7
2018
|
Verified
8.8
41
|
Verified
8.3
1370
|
Verified
8.7
24
|
Verified
Generative AI
7.3
327
Not enough data
7.4
322
Not enough data
Agentic AI - Help Desk
7.1
57
Not enough data
6.8
56
Not enough data
7.2
56
Not enough data
Communication Channels
8.6
1922
|
Verified
8.5
32
|
Verified
8.9
2085
|
Verified
9.1
38
|
Verified
8.4
1311
|
Verified
6.0
8
8.0
1187
|
Verified
5.6
6
7.9
932
|
Verified
Feature Not Available
Platform
8.1
1155
|
Verified
7.8
17
|
Verified
8.1
1657
|
Verified
7.4
16
|
Verified
8.6
1546
|
Verified
8.9
19
|
Verified
8.3
1150
|
Verified
8.2
10
|
Verified
8.0
1873
|
Verified
7.6
31
|
Verified
8.3
1960
|
Verified
8.4
34
|
Verified
Channels
8.4
357
Not enough data
8.0
333
Not enough data
7.5
322
Not enough data
Design
8.2
330
Not enough data
7.8
334
Not enough data
8.3
354
Not enough data
8.3
343
Not enough data
8.4
331
Not enough data
Generative AI
7.7
262
Not enough data
7.7
262
Not enough data
Usability
8.7
263
Not enough data
8.7
259
Not enough data
8.8
251
Not enough data
Reporting
8.6
245
Not enough data
8.5
241
Not enough data
8.6
253
Not enough data
Generative AI
7.5
178
Not enough data
7.5
178
Not enough data
Conversational Platform
8.3
432
Not enough data
8.3
378
Not enough data
8.3
371
Not enough data
8.4
307
Not enough data
Support Automation
8.4
388
Not enough data
8.4
408
Not enough data
8.3
373
Not enough data
8.2
314
Not enough data
Generative AI
7.4
207
Not enough data
7.4
203
Not enough data
Generative AI
7.8
115
Not enough data
7.9
113
Not enough data
7.6
112
Not enough data
Communication
8.8
582
|
Verified
Not enough data
8.7
600
|
Verified
Not enough data
8.7
493
|
Verified
Not enough data
8.5
198
Not enough data
8.2
201
Not enough data
Internal Use
8.1
1657
|
Verified
7.4
16
|
Verified
8.6
202
Not enough data
8.2
185
Not enough data
8.8
557
|
Verified
Not enough data
8.8
518
|
Verified
Not enough data
8.6
546
|
Verified
Not enough data
Generative AI
7.9
139
Not enough data
Self-Service Experience
8.7
959
9.2
11
8.6
911
8.7
10
8.3
682
Feature Not Available
8.2
238
Not enough data
8.4
255
Not enough data
Self-Service Platform
8.5
252
Not enough data
8.6
259
Not enough data
8.0
220
Not enough data
8.4
237
Not enough data
Agentic AI - Customer Self-Service
7.7
16
Not enough data
7.7
15
Not enough data
7.9
16
Not enough data
7.7
17
Not enough data
7.6
17
Not enough data
7.6
16
Not enough data
7.8
16
Not enough data
Generative AI
8.2(won by default)
79
Not enough data
8.0(won by default)
79
Not enough data
Process
8.6(won by default)
162
Not enough data
9.3(won by default)
484
Not enough data
8.6(won by default)
371
Not enough data
Channels
9.2(won by default)
479
Not enough data
8.7(won by default)
415
Not enough data
8.8(won by default)
376
Not enough data
8.5(won by default)
340
Not enough data
8.3(won by default)
58
Not enough data
Insight
8.6(won by default)
382
Not enough data
8.7(won by default)
169
Not enough data
8.6(won by default)
373
Not enough data
9.1(won by default)
445
Not enough data
Generative AI
7.8
86
Not enough data
7.7
85
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.9
9
Not enough data
8.5
9
Not enough data
8.3
9
Not enough data
8.5
9
Not enough data
8.0
9
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.0
9
Not enough data
8.7
10
Not enough data
8.7
10
Not enough data
8.5
10
Not enough data
Automation
9.3
9
Not enough data
8.7
9
Not enough data
9.1
9
Not enough data
Autonomy
6.9
9
Not enough data
8.3
9
Not enough data
8.3
9
Not enough data
8.0
9
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshdesk and Teamwork Desk are categorized as Help Desk and Customer Self-Service
Unique Categories
Freshdesk is categorized as AI Customer Support Agents, Digital Customer Service Platforms, Conversational Support, Shared Inbox, Complaint Management, Customer Communications Management, Social Customer Service, and Live Chat
Teamwork Desk has no unique categories
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Teamwork Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.1%
Computer Software
12.7%
Financial Services
4.1%
Internet
4.1%
Education Management
3.8%
Other
58.3%
Marketing and Advertising
27.6%
Information Technology and Services
15.5%
Internet
8.6%
Computer Software
6.9%
Graphic Design
5.2%
Other
36.2%
Alternatives
Discussions
What is the use of freshdesk?
3 Comments
CK
Freshdesk is a Helpdesk web based Software as a Service product. It has many features which include helpdesk, chat, service desk, etc.Read more
Teamwork Desk has no discussions with answers
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