# Freshdesk vs tawk.to Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Freshdesk excels in providing a structured and efficient ticket management system, with automation features that significantly reduce manual work for customer support teams. Users appreciate the ability to customize workflows to fit their specific needs, making it a versatile choice for businesses.
- **Users say** that tawk.to stands out for its simplicity and ease of integration, making it a great option for those who need a quick setup. Reviewers highlight that the straightforward interface allows new users to start handling chats confidently without extensive training.
- **Reviewers mention** that Freshdesk's clean interface and easy navigation contribute to a less stressful daily support experience, especially when managing multiple customer queries. Features like ticket automation and SLA management are particularly praised for enhancing productivity.
- **According to verified reviews** , tawk.to's completely free model is a significant advantage for small businesses, allowing them to access essential live chat features without any financial commitment. Users appreciate the real-time monitoring and customization options available in the platform.
- **G2 reviewers highlight** that Freshdesk's quality of support is a strong point, with users noting that agents typically don’t require heavy training to start handling tickets efficiently. This ease of onboarding is a key factor for teams looking to streamline their customer support processes.
- **Users report** that while tawk.to offers a solid set of features, some users feel that it may lack the depth and advanced capabilities found in Freshdesk, particularly in areas like AI text generation and comprehensive reporting tools, which can be crucial for larger teams.



| | Freshdesk | tawk.to | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 3,742 | 202 | 
| **Largest Market Segment** | Small-Business (48.7% of reviews) | Small-Business (73.3% of reviews) | 
| **Entry Level Price** | $19.00 1 User per month billed annually Per Month | Free Per Month | 

---
## Top Pros & Cons

### Freshdesk

Pros:
- Ease of Use (352 reviews)
- Features (237 reviews)

Cons:
- Missing Features (115 reviews)
- Ticketing Issues (93 reviews)

### tawk.to

Pros:
- Ease of Use (8 reviews)
- Features (4 reviews)

Cons:
- Chatbot Issues (2 reviews)
- Limitations (2 reviews)

---
## Ratings Comparison
| Rating | Freshdesk | tawk.to | 
|---|---|---|
  | **Meets Requirements** | 8.6 (3275 reviews) | 9.1 (174 reviews) | 
  | **Ease of Use** | 8.9 (3297 reviews) | 9.0 (174 reviews) | 
  | **Ease of Setup** | 8.6 (2353 reviews) | 9.0 (89 reviews) | 
  | **Ease of Admin** | 8.7 (2199 reviews) | 9.0 (78 reviews) | 
  | **Quality of Support** | 8.7 (3173 reviews) | 8.4 (142 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (2122 reviews) | 8.9 (67 reviews) | 
  | **Product Direction (% positive)** | 8.8 (3243 reviews) | 8.9 (167 reviews) | 

---
## Pricing

### Freshdesk

#### Entry-Level Pricing

Plan: Freshdesk Email and Ticketing  (Growth)

Price: $19.00 1 User per month billed annually Per Month

Description: Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email

Key Features:
- Automations 
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports

[Browse all 6 editions](https://www.g2.com/products/freshdesk/pricing)

#### Free Trial

Yes

### tawk.to

#### Entry-Level Pricing

Plan: Free

Price: Free Per Month

Description: Free forever

Key Features:
- Unlimited properties, widgets, and agent seats
- Support center for messaging and ticketing emails
- Knowledge Base

[Browse all 5 editions](https://www.g2.com/products/tawk-to/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.1/10 | 2584 |
| **tawk.to** | N/A | N/A |

#### Ticket and Case Management

| Feature | Freshdesk | tawk.to | 
|---|---|---|
| **Ticket creation user experience** | 8.9 (2248 reviews) ✓ Verified | Not enough data | 
| **Ticket response user experience** | 8.8 (2261 reviews) ✓ Verified | Not enough data | 
| **Workflow** | 8.5 (2189 reviews) ✓ Verified | Not enough data | 
| **Response Automation** | 8.5 (2066 reviews) ✓ Verified | Not enough data | 
| **SLA Management** | 8.3 (1809 reviews) ✓ Verified | Not enough data | 
| **Attachments/Screencasts** | 8.5 (2093 reviews) ✓ Verified | Not enough data | 
| **Ticket Collaboration** | 8.7 (2025 reviews) ✓ Verified | Not enough data | 
| **Customer and Contacts Database** | 8.3 (1377 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Freshdesk | tawk.to | 
|---|---|---|
| **AI Text Generation** | 7.3 (330 reviews) | Not enough data | 
| **AI Text Summarization** | 7.4 (326 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Freshdesk | tawk.to | 
|---|---|---|
| **Autonomous Task Execution** | 7.1 (57 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.8 (56 reviews) | Not enough data | 
| **Proactive Assistance** | 7.3 (57 reviews) | Not enough data | 

#### Communication Channels

| Feature | Freshdesk | tawk.to | 
|---|---|---|
| **Customer Portal** | 8.6 (1926 reviews) ✓ Verified | Not enough data | 
| **Email to Case** | 8.9 (2090 reviews) ✓ Verified | Not enough data | 
| **Chat/Live Support** | 8.4 (1316 reviews) ✓ Verified | Not enough data | 
| **Social Integration** | 8.0 (1191 reviews) ✓ Verified | Not enough data | 
| **Voice** | 7.9 (936 reviews) ✓ Verified | Not enough data | 

#### Platform

| Feature | Freshdesk | tawk.to | 
|---|---|---|
| **Mobile User Support** | 8.1 (1159 reviews) ✓ Verified | Not enough data | 
| **Customization ** | 8.1 (1661 reviews) ✓ Verified | 8.5 (123 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.6 (1549 reviews) ✓ Verified | Not enough data | 
| **Integration** | 8.3 (1154 reviews) ✓ Verified | Not enough data | 
| **Reporting** | 8.0 (1878 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 8.3 (1965 reviews) ✓ Verified | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.0/10 | 404 |
| **tawk.to** | N/A | N/A |

#### Channels

| Feature | Freshdesk | tawk.to | 
|---|---|---|
| **Multi-Channel Coverage** | 8.4 (358 reviews) | Not enough data | 
| **Open Listening** | 8.0 (334 reviews) | Not enough data | 
| **Physical Media** | 7.5 (323 reviews) | Not enough data | 

#### Design

| Feature | Freshdesk | tawk.to | 
|---|---|---|
| **Communications Strategy Development** | 8.2 (332 reviews) | Not enough data | 
| **Create Content** | 7.8 (335 reviews) | Not enough data | 
| **Personalization** | 8.3 (357 reviews) | Not enough data | 
| **Inbound Identification** | 8.3 (345 reviews) | Not enough data | 
| **Regulatory Compliance** | 8.4 (332 reviews) | Not enough data | 

#### Generative AI

| Feature | Freshdesk | tawk.to | 
|---|---|---|
| **AI Text Generation** | 7.7 (263 reviews) | Not enough data | 
| **AI Text Summarization** | 7.7 (263 reviews) | Not enough data | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.4/10 | 294 |
| **tawk.to** | N/A | N/A |

#### Usability

| Feature | Freshdesk | tawk.to | 
|---|---|---|
| **All-Employee Access** | 8.8 (264 reviews) | Not enough data | 
| **Supporting Documents** | 8.7 (260 reviews) | Not enough data | 
| **Two-Way Communication** | 8.8 (251 reviews) | Not enough data | 

#### Reporting

| Feature | Freshdesk | tawk.to | 
|---|---|---|
| **Priority Case Alerts** | 8.6 (246 reviews) | Not enough data | 
| **Trend Analysis** | 8.5 (241 reviews) | Not enough data | 
| **Performance Monitoring** | 8.6 (254 reviews) | Not enough data | 

#### Generative AI

| Feature | Freshdesk | tawk.to | 
|---|---|---|
| **AI Text Generation** | 7.5 (178 reviews) | Not enough data | 
| **AI Text Summarization** | 7.5 (178 reviews) | Not enough data | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.4/10 | 269 |
| **tawk.to** | N/A | N/A |

#### Productivity Tools

| Feature | Freshdesk | tawk.to | 
|---|---|---|
| **Notes** | 8.9 (237 reviews) | Not enough data | 
| **Internal Discussion** | 8.7 (222 reviews) | Not enough data | 
| **Assignments and Tasks** | 8.6 (225 reviews) | Not enough data | 
| **Workflows** | 8.7 (229 reviews) | Not enough data | 
| **Templates** | 8.7 (232 reviews) | Not enough data | 
| **Integrations** | 8.3 (209 reviews) | Not enough data | 
| **Tagging System** | 8.7 (228 reviews) | Not enough data | 

#### Analytics

| Feature | Freshdesk | tawk.to | 
|---|---|---|
| **Trends** | 8.3 (205 reviews) | Not enough data | 
| **Performance Tracking** | 8.5 (215 reviews) | Not enough data | 
| **Email Tracking** | 8.6 (212 reviews) | Not enough data | 

#### Agentic AI - Shared Inbox

| Feature | Freshdesk | tawk.to | 
|---|---|---|
| **Autonomous Task Execution** | 7.2 (13 reviews) | Not enough data | 
| **Decision Making** | 7.3 (15 reviews) | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.1/10 | 500 |
| **tawk.to** | N/A | N/A |

#### Conversational Platform

| Feature | Freshdesk | tawk.to | 
|---|---|---|
| **Personalization** | 8.3 (432 reviews) | Not enough data | 
| **Omnichannel** | 8.3 (378 reviews) | Not enough data | 
| **Contextual Engagement** | 8.3 (371 reviews) | Not enough data | 
| **Proactive Engagement** | 8.4 (307 reviews) | Not enough data | 

#### Support Automation

| Feature | Freshdesk | tawk.to | 
|---|---|---|
| **Intelligent Routing** | 8.4 (388 reviews) | Not enough data | 
| **Seamless Escalation** | 8.4 (408 reviews) | Not enough data | 
| **Transcripts** | 8.3 (373 reviews) | Not enough data | 
| **Self-Serve Support** | 8.2 (314 reviews) | Not enough data | 

#### Generative AI

| Feature | Freshdesk | tawk.to | 
|---|---|---|
| **AI Text Generation** | 7.4 (207 reviews) | Not enough data | 
| **AI Text Summarization** | 7.4 (203 reviews) | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.4/10 | 1885 |
| **tawk.to** | 8.1/10 | 155 |

#### Generative AI

| Feature | Freshdesk | tawk.to | 
|---|---|---|
| **AI Text Generation** | 7.8 (116 reviews) | 6.8 (12 reviews) | 
| **AI Text Summarization** | 7.9 (114 reviews) | 5.9 (9 reviews) | 
| **AI Text-to-Speech** | 7.6 (113 reviews) | 5.7 (9 reviews) | 

#### Communication

| Feature | Freshdesk | tawk.to | 
|---|---|---|
| **Pop-up Chat** | 8.8 (583 reviews) ✓ Verified | 9.2 (139 reviews) ✓ Verified | 
| **Notifications** | 8.7 (601 reviews) ✓ Verified | 8.9 (138 reviews) ✓ Verified | 
| **Targeted Emails** | 8.7 (494 reviews) ✓ Verified | 7.9 (99 reviews) ✓ Verified | 
| **In-App Messaging** | 8.5 (199 reviews) | 8.9 (116 reviews) ✓ Verified | 
| **Co-Browsing** | 8.2 (202 reviews) | 8.3 (40 reviews) | 

####  Internal Use

| Feature | Freshdesk | tawk.to | 
|---|---|---|
| **Customization ** | 8.1 (1661 reviews) ✓ Verified | 8.5 (123 reviews) ✓ Verified | 
| **Conversation Archiving** | 8.6 (203 reviews) | 8.8 (123 reviews) ✓ Verified | 
| **Lead Development** | 8.2 (186 reviews) | 8.4 (112 reviews) | 
| **Knowledge Base** | 8.8 (558 reviews) ✓ Verified | 8.6 (117 reviews) ✓ Verified | 
| **Team Inbox ** | 8.8 (519 reviews) ✓ Verified | 8.7 (109 reviews) ✓ Verified | 
| **Customer Profiles** | 8.6 (547 reviews) ✓ Verified | 8.3 (110 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.1/10 | 1122 |
| **tawk.to** | N/A | N/A |

#### Generative AI

| Feature | Freshdesk | tawk.to | 
|---|---|---|
| **AI Text Summarization** | 7.9 (139 reviews) | Not enough data | 

#### Self-Service Experience

| Feature | Freshdesk | tawk.to | 
|---|---|---|
| **Knowledge Base** | 8.7 (959 reviews) | Not enough data | 
| **Searchable Articles** | 8.6 (911 reviews) | Not enough data | 
| **Community Forums** | 8.3 (682 reviews) | Not enough data | 
| **Mobile Optimization** | 8.2 (238 reviews) | Not enough data | 
| **Personalization** | 8.4 (255 reviews) | Not enough data | 

#### Self-Service Platform

| Feature | Freshdesk | tawk.to | 
|---|---|---|
| **Branding** | 8.5 (253 reviews) | Not enough data | 
| **Automation** | 8.6 (260 reviews) | Not enough data | 
| **Artificial Intelligence** | 8.0 (220 reviews) | Not enough data | 
| **Integrations** | 8.4 (237 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Freshdesk | tawk.to | 
|---|---|---|
| **Autonomous Task Execution** | 7.7 (16 reviews) | Not enough data | 
| **Multi-step Planning** | 7.7 (15 reviews) | Not enough data | 
| **Cross-system Integration** | 7.9 (16 reviews) | Not enough data | 
| **Adaptive Learning** | 7.7 (17 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.6 (17 reviews) | Not enough data | 
| **Proactive Assistance** | 7.6 (16 reviews) | Not enough data | 
| **Decision Making** | 7.8 (16 reviews) | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.7/10 | 531 |
| **tawk.to** | N/A | N/A |

#### Generative AI

| Feature | Freshdesk | tawk.to | 
|---|---|---|
| **AI Text Generation** | 8.2 (79 reviews) | Not enough data | 
| **AI Text Summarization** | 8.0 (79 reviews) | Not enough data | 

#### Process

| Feature | Freshdesk | tawk.to | 
|---|---|---|
| **Mentions** | 8.6 (162 reviews) | Not enough data | 
| **Tickets** | 9.3 (484 reviews) | Not enough data | 
| **Macros** | 8.6 (371 reviews) | Not enough data | 

#### Channels

| Feature | Freshdesk | tawk.to | 
|---|---|---|
| **Email** | 9.2 (479 reviews) | Not enough data | 
| **Social** | 8.7 (415 reviews) | Not enough data | 
| **Live Chat** | 8.8 (376 reviews) | Not enough data | 
| **Phone** | 8.5 (340 reviews) | Not enough data | 
| **Text** | 8.3 (58 reviews) | Not enough data | 

#### Insight

| Feature | Freshdesk | tawk.to | 
|---|---|---|
| **Surveys** | 8.6 (382 reviews) | Not enough data | 
| **Reporting** | 8.7 (169 reviews) | Not enough data | 
| **Visitor Activity** | 8.6 (373 reviews) | Not enough data | 
| **Help Desk** | 9.1 (445 reviews) | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 7.7/10 | 91 |
| **tawk.to** | N/A | N/A |

#### Generative AI

| Feature | Freshdesk | tawk.to | 
|---|---|---|
| **AI Text Generation** | 7.8 (87 reviews) | Not enough data | 
| **AI Text Summarization** | 7.7 (85 reviews) | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.5/10 | 15 |
| **tawk.to** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Freshdesk | tawk.to | 
|---|---|---|
| **Automated Ticket Resolution** | 8.9 (9 reviews) | Not enough data | 
| **Contextual Response Generation** | 8.5 (9 reviews) | Not enough data | 
| **Sentiment Analysis** | 8.3 (9 reviews) | Not enough data | 
| **Knowledge Base Utilization** | 8.5 (9 reviews) | Not enough data | 
| **Multilingual Support** | 8.0 (9 reviews) | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Freshdesk | tawk.to | 
|---|---|---|
| **Proactive Customer Outreach** | 8.0 (9 reviews) | Not enough data | 
| **Feedback Collection** | 8.7 (10 reviews) | Not enough data | 
| **Escalation Handling** | 8.7 (10 reviews) | Not enough data | 
| **Workflow Optimization** | 8.6 (11 reviews) | Not enough data | 

#### Automation

| Feature | Freshdesk | tawk.to | 
|---|---|---|
| **Customer Interaction Automation** | 9.3 (10 reviews) | Not enough data | 
| **Feedback Collection** | 8.8 (10 reviews) | Not enough data | 
| **Document Processing** | 9.1 (9 reviews) | Not enough data | 

#### Autonomy

| Feature | Freshdesk | tawk.to | 
|---|---|---|
| **Independent Decision Making** | 7.2 (10 reviews) | Not enough data | 
| **Adaptive Responses** | 8.3 (9 reviews) | Not enough data | 
| **Task Execution** | 8.3 (9 reviews) | Not enough data | 
| **Problem Solving** | 8.0 (9 reviews) | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | N/A | N/A |
| **tawk.to** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Freshdesk | tawk.to | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Live Chat Software](https://www.g2.com/categories/live-chat)

**Unique to Freshdesk (9):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Help Desk Software](https://www.g2.com/categories/help-desk), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)



---
## Reviewer Demographics

### By Company Size

| Segment | Freshdesk | tawk.to | 
|---|---|---|
| **Small-Business** | 48.7% | 73.3% | 
| **Mid-Market** | 39.7% | 22.1% | 
| **Enterprise** | 11.6% | 4.6% | 

### By Industry

#### Freshdesk

- **Information Technology and Services:** 17.1%
- **Computer Software:** 12.7%
- **Financial Services:** 4.1%
- **Internet:** 4.0%
- **Education Management:** 3.8%
- **Retail:** 3.2%
- **Marketing and Advertising:** 3.1%
- **Consumer Services:** 3.0%
- **Telecommunications:** 2.3%
- **E-Learning:** 2.1%
- **Other:** 44.6%

#### tawk.to

- **Information Technology and Services:** 11.9%
- **Computer Software:** 11.3%
- **Marketing and Advertising:** 8.8%
- **Internet:** 5.2%
- **Education Management:** 4.1%
- **Financial Services:** 3.1%
- **Consumer Electronics:** 3.1%
- **Consumer Services:** 3.1%
- **Health, Wellness and Fitness:** 2.6%
- **Retail:** 2.6%
- **Other:** 44.3%

---
## Alternatives

### Alternatives to Freshdesk

- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2461 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6891 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3850 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1539 reviews)
- [Hiver](https://www.g2.com/products/hiver/reviews) — 4.6/5 stars (1283 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7581 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7325 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1904 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2912 reviews)
- [Gladly](https://www.g2.com/products/gladly/reviews) — 4.7/5 stars (1112 reviews)

### Alternatives to tawk.to

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6891 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3850 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1904 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.4/5 stars (806 reviews)
- [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (498 reviews)
- [Crisp](https://www.g2.com/products/crisp/reviews) — 4.5/5 stars (195 reviews)
- [JivoChat](https://www.g2.com/products/jivochat/reviews) — 4.6/5 stars (51 reviews)
- [Zoho SalesIQ](https://www.g2.com/products/zoho-salesiq/reviews) — 4.4/5 stars (254 reviews)
- [Pure Chat](https://www.g2.com/products/pure-chat/reviews) — 4.4/5 stars (207 reviews)

---
## Top Discussions

### Freshdesk

- Title: [What is Freshdesk used for?](https://www.g2.com/discussions/what-is-freshdesk-used-for) — 4 comments, 1 upvote
  > **Top comment:** "It is a helpdesk platform."
- Title: [Is freshdesk a CRM?](https://www.g2.com/discussions/is-freshdesk-a-crm) — 3 comments
  > **Top comment:** "yes"
- Title: [What is the use of freshdesk?](https://www.g2.com/discussions/what-is-the-use-of-freshdesk) — 3 comments, 1 upvote
  > **Top comment:** "Freshdesk is a Helpdesk web based Software as a Service product.  It has many features which include helpdesk, chat, service desk, etc."
- Title: [Can we expect Instagram integration in Freshdesk soon ?](https://www.g2.com/discussions/31784-can-we-expect-instagram-integration-in-freshdesk-soon) — 2 comments, 1 upvote
  > **Top comment:** "Please check support answer to similar questions:

https://support.freshdesk.com/support/discussions/topics/308279"
- Title: [How can Integrate FreashDesk with Zoho Books](https://www.g2.com/discussions/how-can-integrate-freashdesk-with-zoho-books) — 2 comments, 1 upvote
  > **Top comment:** "You can use Zapier to connect the systems.
For example, create a Zap that is triggered by a ticket update in Freshdesk. When the ticket is 'closed' to then..."

### tawk.to

- Title: [What is tawk.to used for?](https://www.g2.com/discussions/what-is-tawk-to-used-for) — 1 comment
  > **Top comment:** "It's a live chatting software used on the website to interact with clients mostly."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/freshdesk-vs-tawk-to)