Compare Freshdesk and tawk.to 
At a Glance
Market Segments
Small-Business (48.6% of reviews)
Small-Business (73.1% of reviews)
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Per Month
Freshdesk
Star Rating
(3,716)4.4 out of 5
Market Segments
Small-Business (48.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Trial is available
Browse all 6 pricing planstawk.to
Star Rating
(200)4.5 out of 5
Market Segments
Small-Business (73.1% of reviews)
Pros & Cons
Entry-Level Pricing
Free Per Month
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshdesk excels in providing a structured and efficient ticket management system, with automation features that significantly reduce manual work for customer support teams. Users appreciate the ability to customize workflows to fit their specific needs, making it a versatile choice for businesses.
- Users say that tawk.to stands out for its simplicity and ease of integration, making it a great option for those who need a quick setup. Reviewers highlight that the straightforward interface allows new users to start handling chats confidently without extensive training.
- Reviewers mention that Freshdesk's clean interface and easy navigation contribute to a less stressful daily support experience, especially when managing multiple customer queries. Features like ticket automation and SLA management are particularly praised for enhancing productivity.
- According to verified reviews, tawk.to's completely free model is a significant advantage for small businesses, allowing them to access essential live chat features without any financial commitment. Users appreciate the real-time monitoring and customization options available in the platform.
- G2 reviewers highlight that Freshdesk's quality of support is a strong point, with users noting that agents typically don’t require heavy training to start handling tickets efficiently. This ease of onboarding is a key factor for teams looking to streamline their customer support processes.
- Users report that while tawk.to offers a solid set of features, some users feel that it may lack the depth and advanced capabilities found in Freshdesk, particularly in areas like AI text generation and comprehensive reporting tools, which can be crucial for larger teams.
Pricing
Entry-Level Pricing
Freshdesk
Freshdesk Email and Ticketing (Growth)
$19.00
1 User per month billed annually Per Month
Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
- Automations
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports
tawk.to
Free
Free
Per Month
Free forever
- Unlimited properties, widgets, and agent seats
- Support center for messaging and ticketing emails
- Knowledge Base
Free Trial
Freshdesk
Free Trial is available
tawk.to
Free Trial is available
Ratings
Meets Requirements
8.6
3,257
9.1
172
Ease of Use
8.9
3,279
9.0
172
Ease of Setup
8.6
2,336
9.0
88
Ease of Admin
8.7
2,198
9.0
78
Quality of Support
8.7
3,154
8.3
140
Has the product been a good partner in doing business?
8.8
2,121
8.9
67
Product Direction (% positive)
8.8
3,229
8.9
165
Features by Category
Ticket and Case Management
8.9
2238
|
Verified
Not enough data
8.8
2254
|
Verified
Not enough data
8.5
2179
|
Verified
Not enough data
8.5
2058
|
Verified
Not enough data
8.3
1807
|
Verified
Not enough data
8.5
2089
|
Verified
Not enough data
8.7
2018
|
Verified
Not enough data
8.3
1372
|
Verified
Not enough data
Generative AI
7.3
328
Not enough data
7.4
324
Not enough data
Agentic AI - Help Desk
7.1
58
Not enough data
6.8
57
Not enough data
7.2
56
Not enough data
Communication Channels
8.6
1925
|
Verified
Not enough data
8.9
2087
|
Verified
Not enough data
8.4
1313
|
Verified
Not enough data
8.0
1190
|
Verified
Not enough data
7.9
935
|
Verified
Not enough data
Platform
8.1
1156
|
Verified
Not enough data
8.1
1658
|
Verified
8.5
123
|
Verified
8.6
1548
|
Verified
Not enough data
8.3
1149
|
Verified
Not enough data
8.0
1875
|
Verified
Not enough data
8.3
1962
|
Verified
Not enough data
Channels
8.4
358
Not enough data
8.0
334
Not enough data
7.5
323
Not enough data
Design
8.2
331
Not enough data
7.8
335
Not enough data
8.3
355
Not enough data
8.3
344
Not enough data
8.4
332
Not enough data
Generative AI
7.7
263
Not enough data
7.7
263
Not enough data
Usability
8.8
264
Not enough data
8.7
260
Not enough data
8.8
252
Not enough data
Reporting
8.6
246
Not enough data
8.5
242
Not enough data
8.6
254
Not enough data
Generative AI
7.5
179
Not enough data
7.6
179
Not enough data
Conversational Platform
8.3
432
Not enough data
8.3
378
Not enough data
8.3
371
Not enough data
8.4
307
Not enough data
Support Automation
8.4
388
Not enough data
8.4
408
Not enough data
8.3
373
Not enough data
8.2
314
Not enough data
Generative AI
7.4
207
Not enough data
7.4
203
Not enough data
Generative AI
7.8
116
6.8
12
7.9
114
5.9
9
7.6
113
5.7
9
Communication
8.8
584
|
Verified
9.2
138
|
Verified
8.7
600
|
Verified
8.9
137
|
Verified
8.7
494
|
Verified
7.9
99
|
Verified
8.5
199
8.9
116
|
Verified
8.2
202
8.2
39
Internal Use
8.1
1658
|
Verified
8.5
123
|
Verified
8.6
203
8.8
122
|
Verified
8.2
186
8.4
112
8.8
558
|
Verified
8.6
116
|
Verified
8.8
518
|
Verified
8.7
109
|
Verified
8.6
546
|
Verified
8.3
110
|
Verified
Generative AI
7.9
140
Not enough data
Self-Service Experience
8.7
960
Not enough data
8.6
912
Not enough data
8.3
684
Not enough data
8.2
239
Not enough data
8.4
257
Not enough data
Self-Service Platform
8.5
253
Not enough data
8.7
261
Not enough data
8.0
222
Not enough data
8.5
238
Not enough data
Agentic AI - Customer Self-Service
7.7
16
Not enough data
7.7
15
Not enough data
7.9
16
Not enough data
7.7
17
Not enough data
7.6
17
Not enough data
7.6
16
Not enough data
7.8
16
Not enough data
Generative AI
8.2(won by default)
79
Not enough data
8.0(won by default)
79
Not enough data
Process
8.6(won by default)
162
Not enough data
9.3(won by default)
484
Not enough data
8.6(won by default)
371
Not enough data
Channels
9.2(won by default)
479
Not enough data
8.7(won by default)
415
Not enough data
8.8(won by default)
376
Not enough data
8.5(won by default)
340
Not enough data
8.3(won by default)
58
Not enough data
Insight
8.6(won by default)
382
Not enough data
8.7(won by default)
169
Not enough data
8.6(won by default)
373
Not enough data
9.1(won by default)
445
Not enough data
Generative AI
7.8
86
Not enough data
7.7
85
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.9
9
Not enough data
8.5
9
Not enough data
8.3
9
Not enough data
8.5
9
Not enough data
8.0
9
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.0
9
Not enough data
8.7
10
Not enough data
8.7
10
Not enough data
8.5
10
Not enough data
Automation
9.3
9
Not enough data
8.7
9
Not enough data
9.1
9
Not enough data
Autonomy
6.9
9
Not enough data
8.3
9
Not enough data
8.3
9
Not enough data
8.0
9
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshdesk and tawk.to are categorized as Live Chat
Unique Categories
tawk.to has no unique categories
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
tawk.to
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.0%
Computer Software
12.8%
Financial Services
4.1%
Internet
4.1%
Education Management
3.8%
Other
58.2%
Information Technology and Services
12.0%
Computer Software
10.9%
Marketing and Advertising
8.3%
Internet
5.2%
Education Management
4.2%
Other
59.4%
Alternatives
Discussions
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
What is tawk.to used for?
1 Comment
SD
This is a absolutely crap product. Worst ux. I see why they are giving it in free.
Better switch to the free version of crisp.Read more
tawk.to has no more discussions with answers
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