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Compare Freshdesk and tawk.to 
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At a Glance
Market Segments
Small-Business (48.4% of reviews)
Small-Business (73.9% of reviews)
Entry-Level Pricing
$15.00 Per Month
Free Per Month
Freshdesk
Star Rating
(3,610)4.4 out of 5
Market Segments
Small-Business (48.4% of reviews)
Pros & Cons
Entry-Level Pricing
$15.00 Per Month
Free Trial is available
Browse all 3 pricing planstawk.to
Star Rating
(195)4.5 out of 5
Market Segments
Small-Business (73.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free Per Month
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Freshdesk excels in its ticket creation user experience, scoring 8.9, which reviewers mention makes it easy to manage customer inquiries efficiently. In contrast, tawk.to does not have a specific score for this feature, indicating a potential gap in user experience for ticket management.
- Reviewers mention that tawk.to shines in its pop-up chat feature, scoring 9.3, which users say enhances real-time communication with customers. Freshdesk, while strong in many areas, does not have a comparable score for this specific feature, suggesting that tawk.to may offer a more engaging live chat experience.
- G2 users highlight Freshdesk's strong performance in SLA Management with a score of 8.3, which reviewers say helps businesses maintain service quality. On the other hand, tawk.to lacks a dedicated score for SLA Management, which could be a consideration for businesses that prioritize service level agreements.
- Users on G2 report that Freshdesk's quality of support is rated at 8.8, with reviewers mentioning that the support team is responsive and helpful. In comparison, tawk.to's support quality is rated lower at 8.4, indicating that users may experience less satisfaction with support services.
- Reviewers mention that tawk.to offers a more robust mobile optimization experience, scoring 9.3, which users say is crucial for businesses that need to manage customer interactions on the go. Freshdesk, with a score of 8.1 in mobile user support, may not provide the same level of convenience for mobile users.
- Users report that Freshdesk's integrations score 8.3, which reviewers say allows for seamless connectivity with other tools. However, tawk.to scores higher at 8.5, indicating that it may offer a wider range of integrations that can enhance overall functionality for users.
Pricing
Entry-Level Pricing
Freshdesk
Growth
$15.00
Per Month
Everything in FREE plus
- Automations
- SLA & Business Hour
- Agent Collision
tawk.to
Free
Free
Per Month
Free forever
- Unlimited properties, widgets, and agent seats
- Support center for messaging and ticketing emails
- Knowledge Base
Free Trial
Freshdesk
Free Trial is available
tawk.to
Free Trial is available
Ratings
Meets Requirements
8.6
3,175
9.1
168
Ease of Use
8.8
3,197
9.1
168
Ease of Setup
8.6
2,258
9.2
83
Ease of Admin
8.7
2,152
9.1
77
Quality of Support
8.7
3,074
8.4
137
Has the product been a good partner in doing business?
8.8
2,077
9.0
66
Product Direction (% positive)
8.8
3,150
9.0
161
Features by Category
Ticket and Case Management
8.9
2218
|
Verified
Not enough data
8.8
2226
|
Verified
Not enough data
8.5
2139
|
Verified
Not enough data
8.5
2033
|
Verified
Not enough data
8.3
1797
|
Verified
Not enough data
8.5
2085
|
Verified
Not enough data
8.7
2007
|
Verified
Not enough data
8.2
1371
|
Verified
Not enough data
Generative AI
7.3
330
Not enough data
7.4
327
Not enough data
Agentic AI - Help Desk
7.1
59
Not enough data
6.9
59
Not enough data
7.2
57
Not enough data
Communication Channels
8.6
1920
|
Verified
Not enough data
8.9
2068
|
Verified
Not enough data
8.4
1312
|
Verified
Not enough data
8.0
1193
|
Verified
Not enough data
7.9
940
|
Verified
Not enough data
Platform
8.0
1156
|
Verified
Not enough data
8.1
1663
|
Verified
8.5
124
|
Verified
8.6
1546
|
Verified
Not enough data
8.2
1140
|
Verified
Not enough data
8.0
1861
|
Verified
Not enough data
8.3
1960
|
Verified
Not enough data
Channels
8.3
353
Not enough data
7.9
333
Not enough data
7.5
324
Not enough data
Design
8.2
331
Not enough data
7.8
336
Not enough data
8.2
356
Not enough data
8.3
342
Not enough data
8.4
332
Not enough data
Generative AI
7.7
266
Not enough data
7.7
266
Not enough data
Usability
8.7
265
Not enough data
8.7
261
Not enough data
8.7
254
Not enough data
Reporting
8.6
249
Not enough data
8.5
245
Not enough data
8.6
257
Not enough data
Generative AI
7.5
182
Not enough data
7.6
182
Not enough data
Conversational Platform
8.3
434
Not enough data
8.3
380
Not enough data
8.3
372
Not enough data
8.4
308
Not enough data
Support Automation
8.4
389
Not enough data
8.4
410
Not enough data
8.2
373
Not enough data
8.2
314
Not enough data
Generative AI
7.4
209
Not enough data
7.4
206
Not enough data
Generative AI
7.9
118
6.5
12
7.9
117
6.5
11
7.6
116
6.4
11
Communication
8.8
584
|
Verified
9.2
135
|
Verified
8.7
601
|
Verified
8.9
136
|
Verified
8.7
495
|
Verified
8.0
100
|
Verified
8.5
199
8.9
118
|
Verified
8.2
202
8.3
41
Internal Use
8.1
1663
|
Verified
8.5
124
|
Verified
8.6
204
8.8
123
|
Verified
8.1
186
8.4
113
8.8
560
|
Verified
8.6
116
|
Verified
8.8
520
|
Verified
8.7
111
|
Verified
8.6
549
|
Verified
8.3
112
|
Verified
Generative AI
7.9
144
Not enough data
Self-Service Experience
8.7
960
Not enough data
8.6
913
Not enough data
8.3
687
Not enough data
8.2
241
Not enough data
8.4
258
Not enough data
Self-Service Platform
8.5
254
Not enough data
8.6
261
Not enough data
8.0
221
Not enough data
8.5
237
Not enough data
Agentic AI - Customer Self-Service
7.9
20
Not enough data
7.7
17
Not enough data
7.9
18
Not enough data
7.6
19
Not enough data
7.7
20
Not enough data
7.5
19
Not enough data
7.8
19
Not enough data
Generative AI
8.2(won by default)
81
Not enough data
8.1(won by default)
81
Not enough data
Process
8.6(won by default)
164
Not enough data
9.3(won by default)
484
Not enough data
8.6(won by default)
375
Not enough data
Channels
9.2(won by default)
480
Not enough data
8.7(won by default)
420
Not enough data
8.8(won by default)
381
Not enough data
8.5(won by default)
341
Not enough data
8.2(won by default)
55
Not enough data
Insight
8.6(won by default)
383
Not enough data
8.7(won by default)
171
Not enough data
8.6(won by default)
374
Not enough data
9.1(won by default)
447
Not enough data
Generative AI
7.7
87
Not enough data
7.7
86
Not enough data
Customer Query Resolution - AI Customer Support Agents
9.0
12
Not enough data
8.8
11
Not enough data
8.3
12
Not enough data
8.8
12
Not enough data
8.2
13
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.2
12
Not enough data
8.7
14
Not enough data
8.7
13
Not enough data
8.7
14
Not enough data
Automation
9.0
12
Not enough data
8.8
13
Not enough data
8.9
12
Not enough data
Autonomy
7.2
12
Not enough data
8.6
11
Not enough data
8.6
13
Not enough data
8.3
13
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshdesk and tawk.to are categorized as Live Chat
Unique Categories
tawk.to has no unique categories
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
tawk.to
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.1%
Computer Software
12.9%
Internet
4.2%
Financial Services
4.1%
Education Management
3.7%
Other
58.0%
Computer Software
12.2%
Information Technology and Services
11.2%
Marketing and Advertising
8.5%
Internet
5.3%
Education Management
4.3%
Other
58.5%
Alternatives
Discussions
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
What is tawk.to used for?
1 Comment
AS
It's a live chatting software used on the website to interact with clients mostly.Read more
tawk.to has no more discussions with answers
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