Compare Freshdesk and ManageEngine SupportCenter Plus 
At a Glance
Market Segments
Small-Business (48.7% of reviews)
Mid-Market (41.7% of reviews)
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
No pricing available
Freshdesk
Star Rating
(3,718)4.4 out of 5
Market Segments
Small-Business (48.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Trial is available
Browse all 6 pricing plansManageEngine SupportCenter Plus
Star Rating
(12)3.6 out of 5
Market Segments
Mid-Market (41.7% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about ManageEngine SupportCenter PlusSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshdesk excels in user satisfaction, boasting a significantly higher overall score compared to ManageEngine SupportCenter Plus. Users appreciate its structured ticket management and automation features, which streamline customer support tasks and reduce manual workload.
- Users say Freshdesk's interface is clean and easy to navigate, making it less stressful for support teams handling multiple queries. In contrast, while ManageEngine SupportCenter Plus is noted for its ease of use, it lacks the same level of intuitive design that Freshdesk offers, which can impact daily usability.
- Reviewers mention that Freshdesk's implementation process is quick and straightforward, with many users highlighting the intuitive onboarding wizard that helps new agents get up to speed without extensive training. On the other hand, ManageEngine SupportCenter Plus is also recognized for its ease of implementation, but it doesn't match the rapid onboarding experience reported by Freshdesk users.
- According to verified reviews, Freshdesk's automation capabilities, such as ticket response automation and SLA management, are highly praised, allowing teams to focus on more complex issues. Meanwhile, ManageEngine SupportCenter Plus offers solid features but falls short in automation, which can lead to increased manual effort for support teams.
- Users highlight Freshdesk's robust customization options, enabling teams to tailor workflows to their specific needs. This flexibility is a significant advantage over ManageEngine SupportCenter Plus, where users have noted limitations in customization that can hinder adapting the software to unique organizational requirements.
- Reviewers appreciate Freshdesk's quality of support, with many noting responsive customer service and helpful resources. In contrast, while ManageEngine SupportCenter Plus does provide customer support, users have reported that it does not consistently meet the same high standards, which can be a critical factor for teams relying on timely assistance.
Pricing
Entry-Level Pricing
Freshdesk
Freshdesk Email and Ticketing (Growth)
$19.00
1 User per month billed annually Per Month
Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
- Automations
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports
ManageEngine SupportCenter Plus
No pricing availableFree Trial
Freshdesk
Free Trial is available
ManageEngine SupportCenter Plus
No trial information availableRatings
Meets Requirements
8.6
3,259
7.5
10
Ease of Use
8.9
3,281
8.3
10
Ease of Setup
8.6
2,338
Not enough data
Ease of Admin
8.7
2,198
Not enough data
Quality of Support
8.7
3,156
7.0
9
Has the product been a good partner in doing business?
8.8
2,121
Not enough data
Product Direction (% positive)
8.8
3,231
7.7
10
Features by Category
Ticket and Case Management
8.9
2239
|
Verified
9.0
7
8.8
2256
|
Verified
8.1
8
8.5
2181
|
Verified
7.7
8
8.5
2060
|
Verified
7.9
8
8.3
1808
|
Verified
7.7
8
8.5
2090
|
Verified
7.3
8
8.7
2018
|
Verified
8.1
8
8.3
1373
|
Verified
6.3
8
Generative AI
7.3
328
6.5
8
7.4
324
6.5
8
Agentic AI - Help Desk
7.1
58
Not enough data
6.8
57
Not enough data
7.2
56
Not enough data
Communication Channels
8.6
1925
|
Verified
8.3
8
8.9
2087
|
Verified
7.7
8
8.4
1313
|
Verified
6.7
8
8.0
1190
|
Verified
5.6
8
7.9
935
|
Verified
5.2
8
Platform
8.1
1156
|
Verified
6.5
8
8.1
1658
|
Verified
7.5
8
8.6
1548
|
Verified
8.8
8
8.3
1149
|
Verified
6.3
8
8.0
1875
|
Verified
7.9
8
8.3
1962
|
Verified
7.9
8
Channels
8.4
358
Not enough data
8.0
334
Not enough data
7.5
323
Not enough data
Design
8.2
331
Not enough data
7.8
335
Not enough data
8.3
355
Not enough data
8.3
344
Not enough data
8.4
332
Not enough data
Generative AI
7.7
263
Not enough data
7.7
263
Not enough data
Usability
8.8
264
Not enough data
8.7
260
Not enough data
8.8
252
Not enough data
Reporting
8.6
246
Not enough data
8.5
242
Not enough data
8.6
254
Not enough data
Generative AI
7.5
179
Not enough data
7.6
179
Not enough data
Conversational Platform
8.3
432
Not enough data
8.3
378
Not enough data
8.3
371
Not enough data
8.4
307
Not enough data
Support Automation
8.4
388
Not enough data
8.4
408
Not enough data
8.3
373
Not enough data
8.2
314
Not enough data
Generative AI
7.4
207
Not enough data
7.4
203
Not enough data
Generative AI
7.8
116
Not enough data
7.9
114
Not enough data
7.6
113
Not enough data
Communication
8.8
584
|
Verified
Not enough data
8.7
600
|
Verified
Not enough data
8.7
494
|
Verified
Not enough data
8.5
199
Not enough data
8.2
202
Not enough data
Internal Use
8.1
1658
|
Verified
7.5
8
8.6
203
Not enough data
8.2
186
Not enough data
8.8
558
|
Verified
Not enough data
8.8
518
|
Verified
Not enough data
8.6
546
|
Verified
Not enough data
Generative AI
7.9
140
Not enough data
Self-Service Experience
8.7
960
Not enough data
8.6
912
Not enough data
8.3
684
Not enough data
8.2
239
Not enough data
8.4
257
Not enough data
Self-Service Platform
8.5
253
Not enough data
8.7
261
Not enough data
8.0
222
Not enough data
8.5
238
Not enough data
Agentic AI - Customer Self-Service
7.7
16
Not enough data
7.7
15
Not enough data
7.9
16
Not enough data
7.7
17
Not enough data
7.6
17
Not enough data
7.6
16
Not enough data
7.8
16
Not enough data
Generative AI
8.2(won by default)
79
Not enough data
8.0(won by default)
79
Not enough data
Process
8.6(won by default)
162
Not enough data
9.3(won by default)
484
Not enough data
8.6(won by default)
371
Not enough data
Channels
9.2(won by default)
479
Not enough data
8.7(won by default)
415
Not enough data
8.8(won by default)
376
Not enough data
8.5(won by default)
340
Not enough data
8.3(won by default)
58
Not enough data
Insight
8.6(won by default)
382
Not enough data
8.7(won by default)
169
Not enough data
8.6(won by default)
373
Not enough data
9.1(won by default)
445
Not enough data
Generative AI
7.8
86
Not enough data
7.7
85
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.9
9
Not enough data
8.5
9
Not enough data
8.3
9
Not enough data
8.5
9
Not enough data
8.0
9
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.0
9
Not enough data
8.7
10
Not enough data
8.7
10
Not enough data
8.5
10
Not enough data
Automation
9.3
9
Not enough data
8.7
9
Not enough data
9.1
9
Not enough data
Autonomy
6.9
9
Not enough data
8.3
9
Not enough data
8.3
9
Not enough data
8.0
9
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshdesk and ManageEngine SupportCenter Plus are categorized as Help Desk
Unique Categories
ManageEngine SupportCenter Plus has no unique categories
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ManageEngine SupportCenter Plus
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.0%
Computer Software
12.8%
Financial Services
4.1%
Internet
4.1%
Education Management
3.8%
Other
58.2%
Information Technology and Services
33.3%
Government Administration
16.7%
Computer & Network Security
16.7%
Manufacturing
8.3%
Public Policy
8.3%
Other
16.7%
Alternatives
Discussions
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
ManageEngine SupportCenter Plus has no more discussions with answers
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