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Compare Freshdesk and ManageEngine SupportCenter Plus 
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At a Glance
Market Segments
Small-Business (48.4% of reviews)
Mid-Market (41.7% of reviews)
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
No pricing available
Freshdesk
Star Rating
(3,618)4.4 out of 5
Market Segments
Small-Business (48.4% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Trial is available
Browse all 6 pricing plansManageEngine SupportCenter Plus
Star Rating
(12)3.6 out of 5
Market Segments
Mid-Market (41.7% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about ManageEngine SupportCenter PlusSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshdesk excels in overall user satisfaction, boasting a significantly higher G2 Score compared to ManageEngine SupportCenter Plus. Users appreciate its clean interface and strong automation features, which streamline ticket management and enhance productivity.
- According to verified reviews, Freshdesk's implementation process is praised for its intuitive onboarding, making it easier for teams to get started. In contrast, while ManageEngine SupportCenter Plus is noted for its ease of implementation, it lacks the same level of user satisfaction reflected in its lower G2 Score.
- Users say that Freshdesk's multi-channel support and SLA tracking capabilities help teams stay organized and responsive. Reviewers highlight how the shared inbox feature prevents ticket duplication, enhancing collaboration among team members, which is a notable advantage over ManageEngine SupportCenter Plus.
- Reviewers mention that Freshdesk's quality of support is a standout feature, with users rating it highly for responsiveness and helpfulness. In contrast, ManageEngine SupportCenter Plus has received lower ratings in this area, indicating potential challenges in customer support experiences.
- Users highlight Freshdesk's robust ticket creation and response user experience, scoring it higher than ManageEngine SupportCenter Plus. This is particularly beneficial for teams that handle a high volume of support requests, as it allows for efficient ticket management and faster response times.
- According to recent feedback, Freshdesk's reporting and dashboard features are well-received, providing valuable insights for teams. While ManageEngine SupportCenter Plus offers a variety of features, it does not match the level of satisfaction reported by Freshdesk users regarding these specific functionalities.
Pricing
Entry-Level Pricing
Freshdesk
Freshdesk Email and Ticketing (Growth)
$19.00
1 User per month billed annually Per Month
Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
- Automations
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports
ManageEngine SupportCenter Plus
No pricing availableFree Trial
Freshdesk
Free Trial is available
ManageEngine SupportCenter Plus
No trial information availableRatings
Meets Requirements
8.6
3,181
7.5
10
Ease of Use
8.8
3,203
8.3
10
Ease of Setup
8.6
2,263
Not enough data
Ease of Admin
8.7
2,153
Not enough data
Quality of Support
8.7
3,080
7.0
9
Has the product been a good partner in doing business?
8.8
2,078
Not enough data
Product Direction (% positive)
8.8
3,156
7.7
10
Features by Category
Ticket and Case Management
8.9
2221
|
Verified
9.0
7
8.8
2228
|
Verified
8.1
8
8.5
2143
|
Verified
7.7
8
8.5
2034
|
Verified
7.9
8
8.3
1798
|
Verified
7.7
8
8.5
2087
|
Verified
7.3
8
8.7
2008
|
Verified
8.1
8
8.2
1372
|
Verified
6.3
8
Generative AI
7.3
330
6.5
8
7.4
327
6.5
8
Agentic AI - Help Desk
7.1
59
Not enough data
6.9
59
Not enough data
7.2
57
Not enough data
Communication Channels
8.6
1922
|
Verified
8.3
8
8.9
2069
|
Verified
7.7
8
8.4
1313
|
Verified
6.7
8
8.0
1193
|
Verified
5.6
8
7.9
940
|
Verified
5.2
8
Platform
8.0
1156
|
Verified
6.5
8
8.1
1663
|
Verified
7.5
8
8.6
1546
|
Verified
8.8
8
8.2
1141
|
Verified
6.3
8
8.0
1862
|
Verified
7.9
8
8.3
1960
|
Verified
7.9
8
Channels
8.3
353
Not enough data
7.9
333
Not enough data
7.5
324
Not enough data
Design
8.2
331
Not enough data
7.8
336
Not enough data
8.2
356
Not enough data
8.3
342
Not enough data
8.4
332
Not enough data
Generative AI
7.7
266
Not enough data
7.7
266
Not enough data
Usability
8.7
265
Not enough data
8.7
261
Not enough data
8.7
254
Not enough data
Reporting
8.6
249
Not enough data
8.5
245
Not enough data
8.6
257
Not enough data
Generative AI
7.5
182
Not enough data
7.6
182
Not enough data
Conversational Platform
8.3
434
Not enough data
8.3
381
Not enough data
8.3
373
Not enough data
8.4
308
Not enough data
Support Automation
8.4
389
Not enough data
8.4
410
Not enough data
8.2
373
Not enough data
8.2
314
Not enough data
Generative AI
7.4
209
Not enough data
7.4
206
Not enough data
Generative AI
7.9
118
Not enough data
7.9
117
Not enough data
7.6
116
Not enough data
Communication
8.8
585
|
Verified
Not enough data
8.7
602
|
Verified
Not enough data
8.7
496
|
Verified
Not enough data
8.5
200
Not enough data
8.2
202
Not enough data
Internal Use
8.1
1663
|
Verified
7.5
8
8.6
204
Not enough data
8.1
187
Not enough data
8.8
560
|
Verified
Not enough data
8.8
521
|
Verified
Not enough data
8.6
549
|
Verified
Not enough data
Generative AI
7.9
144
Not enough data
Self-Service Experience
8.7
960
Not enough data
8.6
913
Not enough data
8.3
687
Not enough data
8.2
241
Not enough data
8.4
258
Not enough data
Self-Service Platform
8.5
254
Not enough data
8.6
261
Not enough data
8.0
221
Not enough data
8.4
238
Not enough data
Agentic AI - Customer Self-Service
7.9
20
Not enough data
7.7
17
Not enough data
7.9
18
Not enough data
7.6
19
Not enough data
7.7
20
Not enough data
7.5
19
Not enough data
7.8
19
Not enough data
Generative AI
8.2(won by default)
81
Not enough data
8.1(won by default)
81
Not enough data
Process
8.6(won by default)
165
Not enough data
9.3(won by default)
485
Not enough data
8.6(won by default)
375
Not enough data
Channels
9.2(won by default)
481
Not enough data
8.7(won by default)
420
Not enough data
8.8(won by default)
381
Not enough data
8.5(won by default)
342
Not enough data
8.2(won by default)
56
Not enough data
Insight
8.6(won by default)
384
Not enough data
8.7(won by default)
172
Not enough data
8.6(won by default)
375
Not enough data
9.1(won by default)
448
Not enough data
Generative AI
7.7
88
Not enough data
7.7
87
Not enough data
Customer Query Resolution - AI Customer Support Agents
9.0
12
Not enough data
8.8
11
Not enough data
8.3
12
Not enough data
8.8
12
Not enough data
8.2
13
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.2
12
Not enough data
8.7
14
Not enough data
8.7
13
Not enough data
8.7
14
Not enough data
Automation
9.0
12
Not enough data
8.8
13
Not enough data
8.9
12
Not enough data
Autonomy
7.2
12
Not enough data
8.6
11
Not enough data
8.6
13
Not enough data
8.3
13
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshdesk and ManageEngine SupportCenter Plus are categorized as Help Desk
Unique Categories
ManageEngine SupportCenter Plus has no unique categories
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ManageEngine SupportCenter Plus
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.1%
Computer Software
12.9%
Internet
4.1%
Financial Services
4.1%
Education Management
3.7%
Other
58.0%
Information Technology and Services
33.3%
Government Administration
16.7%
Computer & Network Security
16.7%
Manufacturing
8.3%
Public Policy
8.3%
Other
16.7%
Alternatives
Discussions
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
ManageEngine SupportCenter Plus has no more discussions with answers
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