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Compare Freshdesk and HelpDesk 
Featured Products
At a Glance
Market Segments
Small-Business (48.3% of reviews)
Small-Business (60.6% of reviews)
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
$29.00 1 per agent
Freshdesk
Star Rating
(3,619)4.4 out of 5
Market Segments
Small-Business (48.3% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Trial is available
Browse all 6 pricing plansHelpDesk
Star Rating
(34)4.6 out of 5
Market Segments
Small-Business (60.6% of reviews)
Pros & Cons
Entry-Level Pricing
$29.00 1 per agent
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshdesk excels in overall user satisfaction, boasting a significantly higher G2 Score compared to HelpDesk. Users appreciate its clean interface and strong automation features, which enhance productivity and streamline ticket management.
- According to verified reviews, Freshdesk has a much larger volume of feedback, with over 3,500 reviews compared to HelpDesk's 34. This suggests that Freshdesk's performance and user experience are more consistently validated by a broader user base.
- Users say that Freshdesk's ticket management system is particularly effective, with features like SLA tracking and multi-channel support helping teams stay organized. In contrast, while HelpDesk offers good integration with LiveChat, it may not provide the same level of comprehensive support tools.
- Reviewers mention that Freshdesk's implementation process is user-friendly, making it easier for teams to get started. Users highlighted the shared inbox feature that prevents ticket duplication, whereas HelpDesk, while customizable, may require more effort to set up effectively.
- Users appreciate HelpDesk's versatility and customization options, which allow for tailored workflows. However, some users feel that Freshdesk's automation capabilities, such as aligning tickets to agents, provide a more efficient experience overall.
- According to recent feedback, HelpDesk shines in its user-friendliness and design, making it visually appealing. However, Freshdesk's robust feature set and higher ratings in areas like quality of support and ease of use suggest it may be a better fit for teams looking for comprehensive support solutions.
Pricing
Entry-Level Pricing
Freshdesk
Freshdesk Email and Ticketing (Growth)
$19.00
1 User per month billed annually Per Month
Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
- Automations
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports
HelpDesk
Team
$29.00
1 per agent
Simple email management tool for teams with 24/7 chat support and unlimited free viewer accounts (a user that can browse and read tickets)
- All messages in one dashboard
- Robust customer data in tickets
- Automations to finish tasks quicker
Free Trial
Freshdesk
Free Trial is available
HelpDesk
Free Trial is available
Ratings
Meets Requirements
8.6
3,183
9.0
28
Ease of Use
8.8
3,205
9.2
29
Ease of Setup
8.6
2,264
9.8
7
Ease of Admin
8.7
2,154
9.4
8
Quality of Support
8.7
3,081
9.0
28
Has the product been a good partner in doing business?
8.8
2,078
9.2
8
Product Direction (% positive)
8.8
3,158
7.5
28
Features by Category
Ticket and Case Management
8.9
2223
|
Verified
9.4
26
8.8
2229
|
Verified
9.2
26
8.5
2145
|
Verified
8.9
24
8.5
2036
|
Verified
9.0
24
8.3
1800
|
Verified
Feature Not Available
8.5
2087
|
Verified
8.8
24
8.7
2008
|
Verified
9.1
25
8.2
1372
|
Verified
Feature Not Available
Generative AI
7.3
331
Not enough data
7.4
328
Not enough data
Agentic AI - Help Desk
7.1
59
Not enough data
6.9
59
Not enough data
7.2
58
Not enough data
Communication Channels
8.6
1923
|
Verified
Feature Not Available
8.9
2069
|
Verified
8.8
25
8.4
1313
|
Verified
9.1
20
8.0
1193
|
Verified
8.5
17
7.9
940
|
Verified
Feature Not Available
Platform
8.0
1154
|
Verified
9.5
7
8.1
1662
|
Verified
9.0
8
8.6
1545
|
Verified
9.3
9
8.2
1142
|
Verified
9.7
5
8.0
1862
|
Verified
8.8
12
8.3
1959
|
Verified
9.1
13
Channels
8.3
354
Not enough data
7.9
333
Not enough data
7.5
324
Not enough data
Design
8.2
331
Not enough data
7.8
336
Not enough data
8.2
356
Not enough data
8.3
342
Not enough data
8.4
332
Not enough data
Generative AI
7.7
266
Not enough data
7.7
266
Not enough data
Usability
8.7
265
Not enough data
8.7
261
Not enough data
8.7
254
Not enough data
Reporting
8.6
249
Not enough data
8.5
245
Not enough data
8.6
256
Not enough data
Generative AI
7.5
182
Not enough data
7.6
182
Not enough data
Conversational Platform
8.3
433
Not enough data
8.3
381
Not enough data
8.3
373
Not enough data
8.4
308
Not enough data
Support Automation
8.4
389
Not enough data
8.4
409
Not enough data
8.2
373
Not enough data
8.2
314
Not enough data
Generative AI
7.4
209
Not enough data
7.4
206
Not enough data
Generative AI
7.9
118
Not enough data
7.9
117
Not enough data
7.6
116
Not enough data
Communication
8.8
585
|
Verified
Not enough data
8.7
602
|
Verified
Not enough data
8.7
496
|
Verified
Not enough data
8.5
200
Not enough data
8.2
202
Not enough data
Internal Use
8.1
1662
|
Verified
9.0
8
8.6
204
Not enough data
8.1
186
Not enough data
8.8
560
|
Verified
Not enough data
8.8
520
|
Verified
Not enough data
8.6
548
|
Verified
Not enough data
Generative AI
7.9
144
Not enough data
Self-Service Experience
8.7
960
Not enough data
8.6
913
Not enough data
8.3
687
Not enough data
8.2
241
Not enough data
8.4
258
Not enough data
Self-Service Platform
8.5
254
Not enough data
8.6
261
Not enough data
8.0
221
Not enough data
8.4
238
Not enough data
Agentic AI - Customer Self-Service
7.8
19
Not enough data
7.7
17
Not enough data
7.9
18
Not enough data
7.6
19
Not enough data
7.5
19
Not enough data
7.4
18
Not enough data
7.7
18
Not enough data
Generative AI
8.2(won by default)
81
Not enough data
8.1(won by default)
81
Not enough data
Process
8.6(won by default)
164
Not enough data
9.3(won by default)
484
Not enough data
8.6(won by default)
374
Not enough data
Channels
9.2(won by default)
480
Not enough data
8.7(won by default)
419
Not enough data
8.8(won by default)
380
Not enough data
8.5(won by default)
342
Not enough data
8.2(won by default)
56
Not enough data
Insight
8.6(won by default)
383
Not enough data
8.7(won by default)
172
Not enough data
8.6(won by default)
375
Not enough data
9.1(won by default)
447
Not enough data
Generative AI
7.7
88
Not enough data
7.7
87
Not enough data
Customer Query Resolution - AI Customer Support Agents
9.0
12
Not enough data
8.8
11
Not enough data
8.3
12
Not enough data
8.8
12
Not enough data
8.1
12
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.2
12
Not enough data
8.6
13
Not enough data
8.7
13
Not enough data
8.6
13
Not enough data
Automation
9.0
12
Not enough data
8.8
12
Not enough data
8.9
12
Not enough data
Autonomy
7.2
12
Not enough data
8.6
11
Not enough data
8.5
12
Not enough data
8.2
12
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshdesk and HelpDesk are categorized as Help Desk
Unique Categories
HelpDesk has no unique categories
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
HelpDesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.0%
Computer Software
12.9%
Internet
4.1%
Financial Services
4.1%
Education Management
3.7%
Other
58.1%
Computer Software
24.2%
Marketing and Advertising
15.2%
Consumer Services
9.1%
Information Technology and Services
6.1%
Higher Education
6.1%
Other
39.4%
Alternatives
Discussions
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
HelpDesk has no discussions with answers
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