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At a Glance
Market Segments
Small-Business (48.4% of reviews)
Small-Business (60.6% of reviews)
Entry-Level Pricing
$15.00 Per Month
$29.00 1 per agent
Freshdesk
Star Rating
(3,609)4.4 out of 5
Market Segments
Small-Business (48.4% of reviews)
Pros & Cons
Entry-Level Pricing
$15.00 Per Month
Free Trial is available
Browse all 3 pricing plansHelpDesk
Star Rating
(34)4.6 out of 5
Market Segments
Small-Business (60.6% of reviews)
Pros & Cons
Entry-Level Pricing
$29.00 1 per agent
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Freshdesk excels in its ticket creation user experience, scoring 8.9, while HelpDesk shines even brighter with a score of 9.4, indicating a more intuitive interface for creating tickets.
- Reviewers mention that HelpDesk offers superior ease of setup with a score of 9.7 compared to Freshdesk's 8.6, suggesting that users find HelpDesk easier to implement and get started with.
- G2 users highlight that HelpDesk's quality of support is rated at 9.0, slightly higher than Freshdesk's 8.8, indicating that users feel more satisfied with the support they receive from HelpDesk.
- Users on G2 report that Freshdesk's multi-channel coverage is rated at 8.4, while HelpDesk does not have a score listed, suggesting that Freshdesk may offer more comprehensive options for customer interaction across various channels.
- Reviewers mention that HelpDesk's ticket collaboration features score 9.0, outperforming Freshdesk's 8.7, which indicates that users find HelpDesk's tools for team collaboration on tickets to be more effective.
- Users say that Freshdesk's self-service experience, particularly its knowledge base, scores 8.7, while HelpDesk's knowledge base is rated at 8.8, showing that both products provide valuable self-service options, but HelpDesk edges out slightly in this area.
Pricing
Entry-Level Pricing
Freshdesk
Growth
$15.00
Per Month
Everything in FREE plus
- Automations
- SLA & Business Hour
- Agent Collision
HelpDesk
Team
$29.00
1 per agent
Simple email management tool for teams with 24/7 chat support and unlimited free viewer accounts (a user that can browse and read tickets)
- All messages in one dashboard
- Robust customer data in tickets
- Automations to finish tasks quicker
Free Trial
Freshdesk
Free Trial is available
HelpDesk
Free Trial is available
Ratings
Meets Requirements
8.6
3,175
9.0
28
Ease of Use
8.8
3,197
9.2
29
Ease of Setup
8.6
2,258
9.8
7
Ease of Admin
8.7
2,152
9.4
8
Quality of Support
8.7
3,074
9.0
28
Has the product been a good partner in doing business?
8.8
2,077
9.2
8
Product Direction (% positive)
8.8
3,150
7.5
28
Features by Category
Ticket and Case Management
8.9
2218
|
Verified
9.4
26
8.8
2226
|
Verified
9.2
26
8.5
2139
|
Verified
8.9
24
8.5
2033
|
Verified
9.0
24
8.3
1797
|
Verified
Feature Not Available
8.5
2085
|
Verified
8.8
24
8.7
2007
|
Verified
9.1
25
8.2
1371
|
Verified
Feature Not Available
Generative AI
7.3
330
Not enough data
7.4
327
Not enough data
Agentic AI - Help Desk
7.1
59
Not enough data
6.9
59
Not enough data
7.2
57
Not enough data
Communication Channels
8.6
1920
|
Verified
Feature Not Available
8.9
2068
|
Verified
8.8
25
8.4
1312
|
Verified
9.1
20
8.0
1193
|
Verified
8.5
17
7.9
940
|
Verified
Feature Not Available
Platform
8.0
1156
|
Verified
9.5
7
8.1
1663
|
Verified
9.0
8
8.6
1546
|
Verified
9.3
9
8.2
1140
|
Verified
9.7
5
8.0
1861
|
Verified
8.8
12
8.3
1960
|
Verified
9.1
13
Channels
8.3
353
Not enough data
7.9
333
Not enough data
7.5
324
Not enough data
Design
8.2
331
Not enough data
7.8
336
Not enough data
8.2
356
Not enough data
8.3
342
Not enough data
8.4
332
Not enough data
Generative AI
7.7
266
Not enough data
7.7
266
Not enough data
Usability
8.7
265
Not enough data
8.7
261
Not enough data
8.7
254
Not enough data
Reporting
8.6
249
Not enough data
8.5
245
Not enough data
8.6
257
Not enough data
Generative AI
7.5
182
Not enough data
7.6
182
Not enough data
Conversational Platform
8.3
434
Not enough data
8.3
380
Not enough data
8.3
372
Not enough data
8.4
308
Not enough data
Support Automation
8.4
389
Not enough data
8.4
410
Not enough data
8.2
373
Not enough data
8.2
314
Not enough data
Generative AI
7.4
209
Not enough data
7.4
206
Not enough data
Generative AI
7.9
118
Not enough data
7.9
117
Not enough data
7.6
116
Not enough data
Communication
8.8
584
|
Verified
Not enough data
8.7
601
|
Verified
Not enough data
8.7
495
|
Verified
Not enough data
8.5
199
Not enough data
8.2
202
Not enough data
Internal Use
8.1
1663
|
Verified
9.0
8
8.6
204
Not enough data
8.1
186
Not enough data
8.8
560
|
Verified
Not enough data
8.8
520
|
Verified
Not enough data
8.6
549
|
Verified
Not enough data
Generative AI
7.9
144
Not enough data
Self-Service Experience
8.7
960
Not enough data
8.6
913
Not enough data
8.3
687
Not enough data
8.2
241
Not enough data
8.4
258
Not enough data
Self-Service Platform
8.5
254
Not enough data
8.6
261
Not enough data
8.0
221
Not enough data
8.5
237
Not enough data
Agentic AI - Customer Self-Service
7.9
20
Not enough data
7.7
17
Not enough data
7.9
18
Not enough data
7.6
19
Not enough data
7.7
20
Not enough data
7.5
19
Not enough data
7.8
19
Not enough data
Generative AI
8.2(won by default)
81
Not enough data
8.1(won by default)
81
Not enough data
Process
8.6(won by default)
164
Not enough data
9.3(won by default)
484
Not enough data
8.6(won by default)
375
Not enough data
Channels
9.2(won by default)
480
Not enough data
8.7(won by default)
420
Not enough data
8.8(won by default)
381
Not enough data
8.5(won by default)
341
Not enough data
8.2(won by default)
55
Not enough data
Insight
8.6(won by default)
383
Not enough data
8.7(won by default)
171
Not enough data
8.6(won by default)
374
Not enough data
9.1(won by default)
447
Not enough data
Generative AI
7.7
87
Not enough data
7.7
86
Not enough data
Customer Query Resolution - AI Customer Support Agents
9.0
12
Not enough data
8.8
11
Not enough data
8.3
12
Not enough data
8.8
12
Not enough data
8.2
13
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.2
12
Not enough data
8.7
14
Not enough data
8.7
13
Not enough data
8.7
14
Not enough data
Automation
9.0
12
Not enough data
8.8
13
Not enough data
8.9
12
Not enough data
Autonomy
7.2
12
Not enough data
8.6
11
Not enough data
8.6
13
Not enough data
8.3
13
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshdesk and HelpDesk are categorized as Help Desk
Unique Categories
HelpDesk has no unique categories
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
HelpDesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.1%
Computer Software
12.9%
Internet
4.2%
Financial Services
4.1%
Education Management
3.7%
Other
58.0%
Computer Software
24.2%
Marketing and Advertising
15.2%
Consumer Services
9.1%
Information Technology and Services
6.1%
Higher Education
6.1%
Other
39.4%
Alternatives
Discussions
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
HelpDesk has no discussions with answers
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