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Compare Freshdesk and HelpDesk 
Featured Products
At a Glance
Market Segments
Small-Business (48.4% of reviews)
Small-Business (60.6% of reviews)
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
$29.00 1 per agent
Freshdesk
Star Rating
(3,700)4.4 out of 5
Market Segments
Small-Business (48.4% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Trial is available
Browse all 6 pricing plansHelpDesk
Star Rating
(34)4.6 out of 5
Market Segments
Small-Business (60.6% of reviews)
Pros & Cons
Entry-Level Pricing
$29.00 1 per agent
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshdesk excels in user experience, particularly highlighting its intuitive UI and UX. Users appreciate its reliability and ease of use, with one IT Support Specialist noting that the platform is "clean, easy to read, and easy to use."
- According to verified reviews, HelpDesk shines in its customization capabilities, allowing users to tailor the platform to their specific needs. Reviewers mention its versatility and user-friendliness, making it a less tedious tool to work with.
- Users say that Freshdesk's ticket management features, such as the child ticket option, significantly streamline the escalation process. This feature allows for seamless duplication of information, which users find incredibly helpful in managing customer issues.
- Reviewers mention that HelpDesk's integration with tools like LiveChat enhances its functionality, providing all the necessary tools for effective support. Users appreciate the ability to link multiple emails to a single ticket, which simplifies communication and improves interaction management.
- G2 reviewers highlight that Freshdesk has a more extensive user base, reflected in its higher G2 Score and total number of reviews. This suggests a broader acceptance and satisfaction among users, with many praising its scalability as ticket volumes grow.
- According to recent feedback, HelpDesk's ease of setup is a standout feature, with users noting that it allows for quick implementation. This is particularly beneficial for small businesses looking to get up and running without extensive delays.
Pricing
Entry-Level Pricing
Freshdesk
Freshdesk Email and Ticketing (Growth)
$19.00
1 User per month billed annually Per Month
Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
- Automations
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports
HelpDesk
Team
$29.00
1 per agent
Simple email management tool for teams with 24/7 chat support and unlimited free viewer accounts (a user that can browse and read tickets)
- All messages in one dashboard
- Robust customer data in tickets
- Automations to finish tasks quicker
Free Trial
Freshdesk
Free Trial is available
HelpDesk
Free Trial is available
Ratings
Meets Requirements
8.6
3,244
9.0
28
Ease of Use
8.9
3,266
9.2
29
Ease of Setup
8.6
2,326
9.8
7
Ease of Admin
8.7
2,184
9.4
8
Quality of Support
8.7
3,141
9.0
28
Has the product been a good partner in doing business?
8.8
2,107
9.2
8
Product Direction (% positive)
8.8
3,216
7.5
28
Features by Category
Ticket and Case Management
8.9
2240
|
Verified
9.4
26
8.8
2258
|
Verified
9.2
26
8.5
2175
|
Verified
8.9
24
8.5
2057
|
Verified
9.0
24
8.3
1812
|
Verified
Feature Not Available
8.5
2095
|
Verified
8.8
24
8.7
2020
|
Verified
9.1
25
8.3
1379
|
Verified
Feature Not Available
Generative AI
7.3
332
Not enough data
7.4
330
Not enough data
Agentic AI - Help Desk
7.1
61
Not enough data
7.0
61
Not enough data
7.3
61
Not enough data
Communication Channels
8.6
1930
|
Verified
Feature Not Available
8.9
2090
|
Verified
8.8
25
8.4
1322
|
Verified
9.1
20
8.0
1198
|
Verified
8.5
17
7.9
944
|
Verified
Feature Not Available
Platform
8.0
1163
|
Verified
9.5
7
8.1
1664
|
Verified
9.0
8
8.6
1550
|
Verified
9.3
9
8.2
1152
|
Verified
9.7
5
8.0
1879
|
Verified
8.8
12
8.3
1966
|
Verified
9.1
13
Channels
8.4
360
Not enough data
8.0
336
Not enough data
7.5
326
Not enough data
Design
8.2
334
Not enough data
7.8
337
Not enough data
8.3
357
Not enough data
8.3
347
Not enough data
8.4
335
Not enough data
Generative AI
7.7
266
Not enough data
7.8
266
Not enough data
Usability
8.8
268
Not enough data
8.7
264
Not enough data
8.8
258
Not enough data
Reporting
8.6
252
Not enough data
8.5
248
Not enough data
8.6
260
Not enough data
Generative AI
7.5
183
Not enough data
7.6
183
Not enough data
Conversational Platform
8.3
439
Not enough data
8.3
385
Not enough data
8.3
378
Not enough data
8.4
314
Not enough data
Support Automation
8.4
395
Not enough data
8.4
415
Not enough data
8.3
380
Not enough data
8.3
321
Not enough data
Generative AI
7.4
212
Not enough data
7.4
208
Not enough data
Generative AI
7.9
119
Not enough data
7.9
117
Not enough data
7.6
116
Not enough data
Communication
8.8
587
|
Verified
Not enough data
8.7
603
|
Verified
Not enough data
8.7
497
|
Verified
Not enough data
8.5
202
Not enough data
8.2
205
Not enough data
Internal Use
8.1
1664
|
Verified
9.0
8
8.6
206
Not enough data
8.2
189
Not enough data
8.8
561
|
Verified
Not enough data
8.8
521
|
Verified
Not enough data
8.6
549
|
Verified
Not enough data
Generative AI
7.9
144
Not enough data
Self-Service Experience
8.7
964
Not enough data
8.6
916
Not enough data
8.3
688
Not enough data
8.2
243
Not enough data
8.4
261
Not enough data
Self-Service Platform
8.5
257
Not enough data
8.6
266
Not enough data
8.0
226
Not enough data
8.5
242
Not enough data
Agentic AI - Customer Self-Service
7.9
20
Not enough data
7.9
18
Not enough data
8.1
20
Not enough data
7.9
21
Not enough data
7.8
21
Not enough data
7.7
20
Not enough data
7.9
20
Not enough data
Generative AI
8.2(won by default)
81
Not enough data
8.1(won by default)
81
Not enough data
Process
8.6(won by default)
166
Not enough data
9.3(won by default)
488
Not enough data
8.6(won by default)
375
Not enough data
Channels
9.2(won by default)
483
Not enough data
8.7(won by default)
419
Not enough data
8.8(won by default)
380
Not enough data
8.5(won by default)
344
Not enough data
8.3(won by default)
58
Not enough data
Insight
8.6(won by default)
386
Not enough data
8.7(won by default)
173
Not enough data
8.6(won by default)
377
Not enough data
9.1(won by default)
449
Not enough data
Generative AI
7.7
88
Not enough data
7.7
87
Not enough data
Customer Query Resolution - AI Customer Support Agents
9.0
12
Not enough data
8.8
11
Not enough data
8.3
12
Not enough data
8.8
12
Not enough data
8.1
12
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.2
12
Not enough data
8.6
13
Not enough data
8.7
13
Not enough data
8.6
13
Not enough data
Automation
9.0
12
Not enough data
8.8
12
Not enough data
8.9
12
Not enough data
Autonomy
7.2
12
Not enough data
8.6
11
Not enough data
8.5
12
Not enough data
8.2
12
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshdesk and HelpDesk are categorized as Help Desk
Unique Categories
HelpDesk has no unique categories
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
HelpDesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.0%
Computer Software
12.8%
Financial Services
4.1%
Internet
4.1%
Education Management
3.8%
Other
58.2%
Computer Software
24.2%
Marketing and Advertising
15.2%
Consumer Services
9.1%
Information Technology and Services
6.1%
Higher Education
6.1%
Other
39.4%
Alternatives
Discussions
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
HelpDesk has no discussions with answers
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