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Compare Freshdesk vs GrooveHQ
See this
comparison of Freshdesk vs. GrooveHQ
based on data from user reviews. Freshdesk rates 4.4/5 stars with 2,090 reviews. GrooveHQ rates 4.2/5 stars with 30 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Sprout
Free
for UNLIMITED agents
Groove Starter
$12
user/month
 
Blossom
$19
/ agent / month billed annually
Groove Business
$22
user/month
 
Garden
$35
/ agent / month billed annually
Groove Enterprise
$32
user/month
 
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
GrooveHQ
Groove Starter
$12user/month
Groove Business
$22user/month
Groove Enterprise
$32user/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.5
7.9
Ease of Use
Ease of Use
8.8
9.0
Ease of Setup
Ease of Setup
8.6
9.3
Ease of Admin
Ease of Admin
8.7
9.3
Quality of Support
Quality of Support
8.9
8.5
Ease of Doing Business With
Ease of Doing Business With
8.8
8.1
Product Direction (% positive)
Product Direction (% positive)
8.6
7.0
Meets Requirements
Freshdesk
8.5
GrooveHQ
7.9
Ease of Use
Freshdesk
8.8
GrooveHQ
9.0
Ease of Setup
Freshdesk
8.6
GrooveHQ
9.3
Ease of Admin
Freshdesk
8.7
GrooveHQ
9.3
Quality of Support
Freshdesk
8.9
GrooveHQ
8.5
Ease of Doing Business With
Freshdesk
8.8
GrooveHQ
8.1
Product Direction (% positive)
Freshdesk
8.6
GrooveHQ
7.0

Features

Ticket and Case Management
Workflow
Freshdesk
8.4
GrooveHQ
8.5
Response Automation
Freshdesk
8.5
GrooveHQ
9.1
SLA Management
Freshdesk
8.2
GrooveHQ
8.6
Attachments/Screencasts
Freshdesk
8.4
GrooveHQ
8.3
Ticket Collaboration
Freshdesk
8.6
GrooveHQ
8.7
Ticket creation user experience
Freshdesk
8.9
GrooveHQ
9.2
Ticket response user experience
Freshdesk
8.8
GrooveHQ
9.0
Knowledge Share
Knowledge Base
Freshdesk
8.8
GrooveHQ
8.7
Searchable Articles
Freshdesk
8.6
GrooveHQ
8.9
Community Forums
Freshdesk
8.4
GrooveHQ
Not enough data available
Interactive FAQs & Forums
Freshdesk
8.5
GrooveHQ
Not enough data available
Interaction
Web Portals
Freshdesk
7.2
GrooveHQ
Not enough data available
Forum to Reponse
Freshdesk
8.5
GrooveHQ
Not enough data available
Tickets and Tagging
Freshdesk
8.8
GrooveHQ
9.8
Live Chat
Freshdesk
8.8
GrooveHQ
Not enough data available
Communication Channels
Customer Portal
Freshdesk
8.6
GrooveHQ
8.6
Email to Case
Freshdesk
9.0
GrooveHQ
9.4
Chat/Live Support
Freshdesk
8.5
GrooveHQ
6.7
Social Integration
Freshdesk
8.2
GrooveHQ
8.5
Call Center
Make, Receive, and Record Calls
Freshdesk
8.3
GrooveHQ
Not enough data available
Customer and Contacts Database
Freshdesk
8.0
GrooveHQ
8.7
Products and Version Tracking
Freshdesk
8.2
GrooveHQ
Not enough data available
Call Scripting
Freshdesk
8.2
GrooveHQ
Not enough data available
Interactive Voice Response (IVR)
Freshdesk
8.4
GrooveHQ
Not enough data available
Self Service/Community
Forums
Freshdesk
8.3
GrooveHQ
8.0
Knowledge Base
Freshdesk
8.5
GrooveHQ
8.8
Ideas/Feedback
Freshdesk
8.4
GrooveHQ
8.3
Q&A
Freshdesk
8.6
GrooveHQ
8.1
Reporting & Analytics
Social Monitoring
Freshdesk
8.2
GrooveHQ
6.4
Reporting
Freshdesk
7.8
GrooveHQ
6.9
Dashboards
Freshdesk
8.2
GrooveHQ
7.4
Platform
ITIL Compliance
Freshdesk
8.3
GrooveHQ
Not enough data available
Mobile User Support
Freshdesk
8.1
GrooveHQ
4.0
Customization
Freshdesk
8.0
GrooveHQ
6.7
User, Role, and Access Management
Freshdesk
8.5
GrooveHQ
8.1
Internationalization
Freshdesk
8.1
GrooveHQ
7.7
Performance & Reliability
Freshdesk
8.8
GrooveHQ
7.1
Integration APIs
Freshdesk
8.2
GrooveHQ
8.1

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
52.7%
75.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.4%
24.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.9%
0%
Freshdesk
Small-Business
52.7%
Mid-Market
36.4%
Enterprise
10.9%
GrooveHQ
Small-Business
75.9%
Mid-Market
24.1%
Enterprise
0%

Reviewers' Industry

 
Information Technology and Services
20.4%
Computer Software
26.7%
 
Computer Software
13.9%
Internet
11.1%
 
Internet
5.9%
Fund-Raising
6.7%
 
Education Management
3.7%
Marketing and Advertising
4.4%
 
E-Learning
3.4%
Management Consulting
4.4%
 
Other
52.7%
Other
46.7%
Freshdesk
Information Technology and Services
20.4%
Computer Software
13.9%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.7%
GrooveHQ
Computer Software
26.7%
Internet
11.1%
Fund-Raising
6.7%
Marketing and Advertising
4.4%
Management Consulting
4.4%
Other
46.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

G2 User in Information Services

Simple to integrate; clean interface; tight Gmail integration

Most Helpful Critical Review
Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

G2 User in Fund-Raising

At first, Groove seemed like a "cheap" product compared to other CRM's. It has quite a few interesting API integrations but not something over the top. Realy bad reporting but hopefully this will be improved once the new version comes out.

 
Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

GrooveHQ
Most Helpful Favorable Review
G2 User in Information Services

Simple to integrate; clean interface; tight Gmail integration

Most Helpful Critical Review
G2 User in Fund-Raising

At first, Groove seemed like a "cheap" product compared to other CRM's. It has quite a few interesting API integrations but not something over the top. Realy bad reporting but hopefully this will be improved once the new version comes out.

Screenshots

 
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Videos

 
No videos provided
Freshdesk
GrooveHQ
No videos provided
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