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Compare Freshdesk and GrooveHQ 
Featured Products
At a Glance
Market Segments
Small-Business (48.3% of reviews)
Small-Business (77.2% of reviews)
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
$15.00 1 User Per Month
Freshdesk
Star Rating
(3,621)4.4 out of 5
Market Segments
Small-Business (48.3% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Trial is available
Browse all 6 pricing plansGrooveHQ
Star Rating
(194)4.6 out of 5
Market Segments
Small-Business (77.2% of reviews)
Pros & Cons
Entry-Level Pricing
$15.00 1 User Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshdesk excels in overall user satisfaction, boasting a significantly higher G2 Score compared to GrooveHQ. Users appreciate its clean interface and strong automation features, which streamline ticket management and enhance productivity.
- According to verified reviews, Freshdesk's ticket management system is particularly praised for its multi-channel support and SLA tracking, helping teams stay organized and respond to customers efficiently. In contrast, GrooveHQ, while noted for its ease of use, lacks the same level of comprehensive features.
- Users say that Freshdesk's shared inbox functionality is a game-changer for collaboration, allowing teams to see who is working on which tickets, thus preventing duplication of efforts. GrooveHQ, while effective in reminding users to follow up, does not offer the same level of visibility and collaboration tools.
- Reviewers mention that Freshdesk's implementation process is quick and intuitive, making it easier for teams to get started without extensive training. On the other hand, GrooveHQ's setup is also user-friendly, but it may not provide the same depth of features that Freshdesk offers right out of the box.
- Users highlight that Freshdesk's quality of support is robust, with many praising the responsiveness and helpfulness of the customer service team. While GrooveHQ also receives positive feedback for its support, it does not match the volume of recent reviews that commend Freshdesk's service.
- According to recent user feedback, Freshdesk's automation capabilities significantly boost productivity, with users noting how it aligns tickets to respective agents effectively. GrooveHQ, while appreciated for its simplicity, may not provide the same level of automation, which can be a drawback for teams looking to optimize their workflows.
Pricing
Entry-Level Pricing
Freshdesk
Freshdesk Email and Ticketing (Growth)
$19.00
1 User per month billed annually Per Month
Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
- Automations
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports
GrooveHQ
Starter
$15.00
1 User Per Month
Perfect for small teams
- 1 Mailbox
- Knowledge Base
- Web widget
Free Trial
Freshdesk
Free Trial is available
GrooveHQ
Free Trial is available
Ratings
Meets Requirements
8.6
3,184
8.9
161
Ease of Use
8.8
3,206
9.4
161
Ease of Setup
8.6
2,265
9.4
83
Ease of Admin
8.7
2,154
9.3
78
Quality of Support
8.7
3,083
9.2
149
Has the product been a good partner in doing business?
8.8
2,079
9.1
75
Product Direction (% positive)
8.8
3,159
8.7
150
Features by Category
Ticket and Case Management
8.9
2224
|
Verified
9.3
74
|
Verified
8.8
2230
|
Verified
9.3
78
|
Verified
8.5
2145
|
Verified
8.9
78
|
Verified
8.5
2036
|
Verified
9.0
69
|
Verified
8.3
1800
|
Verified
8.7
44
|
Verified
8.5
2088
|
Verified
8.8
79
|
Verified
8.7
2009
|
Verified
9.2
75
|
Verified
8.2
1373
|
Verified
8.5
55
Generative AI
7.3
331
8.5
13
7.4
328
8.6
12
Agentic AI - Help Desk
7.1
60
Not enough data
6.9
60
Not enough data
7.2
58
Not enough data
Communication Channels
8.6
1923
|
Verified
Feature Not Available
8.9
2070
|
Verified
9.3
73
|
Verified
8.4
1314
|
Verified
8.4
40
8.0
1194
|
Verified
8.2
39
|
Verified
7.9
941
|
Verified
7.8
26
|
Verified
Platform
8.0
1156
|
Verified
7.2
47
|
Verified
8.1
1663
|
Verified
8.1
66
|
Verified
8.6
1546
|
Verified
8.8
67
|
Verified
8.2
1142
|
Verified
8.9
51
|
Verified
8.0
1862
|
Verified
7.8
67
|
Verified
8.3
1960
|
Verified
8.2
70
|
Verified
Channels
8.3
354
Not enough data
7.9
333
Not enough data
7.5
324
Not enough data
Design
8.2
331
Not enough data
7.8
336
Not enough data
8.2
356
Not enough data
8.3
342
Not enough data
8.4
332
Not enough data
Generative AI
7.7
266
Not enough data
7.7
266
Not enough data
Usability
8.7
265
Not enough data
8.7
261
Not enough data
8.7
254
Not enough data
Reporting
8.6
249
Not enough data
8.5
245
Not enough data
8.6
257
Not enough data
Generative AI
7.5
182
Not enough data
7.6
182
Not enough data
Conversational Platform
8.3
434
Not enough data
8.3
381
Not enough data
8.3
373
Not enough data
8.4
308
Not enough data
Support Automation
8.4
389
Not enough data
8.4
410
Not enough data
8.2
373
Not enough data
8.2
314
Not enough data
Generative AI
7.4
209
Not enough data
7.4
206
Not enough data
Generative AI
7.9
118
Not enough data
7.9
117
Not enough data
7.6
116
Not enough data
Communication
8.8
585
|
Verified
Not enough data
8.7
602
|
Verified
Not enough data
8.7
496
|
Verified
Not enough data
8.5
200
Not enough data
8.2
202
Not enough data
Internal Use
8.1
1663
|
Verified
8.1
66
|
Verified
8.6
204
Not enough data
8.1
187
Not enough data
8.8
560
|
Verified
Not enough data
8.8
521
|
Verified
Not enough data
8.6
549
|
Verified
Not enough data
Generative AI
7.9
144
8.8
10
Self-Service Experience
8.7
960
8.7
50
8.6
913
8.8
47
8.3
687
Feature Not Available
8.2
241
7.8
30
8.4
258
8.9
38
Self-Service Platform
8.5
254
8.5
40
8.6
261
8.4
38
8.0
221
8.4
21
8.4
238
8.7
38
Agentic AI - Customer Self-Service
7.9
20
Not enough data
7.7
17
Not enough data
7.9
18
Not enough data
7.6
19
Not enough data
7.7
20
Not enough data
7.5
19
Not enough data
7.8
19
Not enough data
Generative AI
8.2(won by default)
81
Not enough data
8.1(won by default)
81
Not enough data
Process
8.6(won by default)
165
Not enough data
9.3(won by default)
485
Not enough data
8.6(won by default)
375
Not enough data
Channels
9.2(won by default)
481
Not enough data
8.7(won by default)
420
Not enough data
8.8(won by default)
381
Not enough data
8.5(won by default)
342
Not enough data
8.2(won by default)
56
Not enough data
Insight
8.6(won by default)
384
Not enough data
8.7(won by default)
172
Not enough data
8.6(won by default)
375
Not enough data
9.1(won by default)
448
Not enough data
Generative AI
7.7
88
Not enough data
7.7
87
Not enough data
Customer Query Resolution - AI Customer Support Agents
9.0
12
Not enough data
8.8
11
Not enough data
8.3
12
Not enough data
8.8
12
Not enough data
8.2
13
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.2
12
Not enough data
8.7
14
Not enough data
8.7
13
Not enough data
8.7
14
Not enough data
Automation
9.0
12
Not enough data
8.8
13
Not enough data
8.9
12
Not enough data
Autonomy
7.2
12
Not enough data
8.6
11
Not enough data
8.6
13
Not enough data
8.3
13
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshdesk and GrooveHQ are categorized as Help Desk, Shared Inbox, and Customer Self-Service
Unique Categories
Freshdesk is categorized as AI Customer Support Agents, Digital Customer Service Platforms, Conversational Support, Complaint Management, Customer Communications Management, Social Customer Service, and Live Chat
GrooveHQ has no unique categories
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
GrooveHQ
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.1%
Computer Software
12.9%
Internet
4.1%
Financial Services
4.1%
Education Management
3.7%
Other
58.1%
Computer Software
13.5%
Information Technology and Services
10.4%
Marketing and Advertising
7.8%
Retail
4.1%
Health, Wellness and Fitness
3.6%
Other
60.6%
Alternatives
Discussions
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
GrooveHQ has no discussions with answers
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