Users report that FreePBX excels in its Automated Attendants feature, receiving a perfect score of 10.0, which allows businesses to efficiently manage incoming calls and direct them to the appropriate departments. In contrast, OpenPhone's score of 8.3 indicates it may not be as robust in this area.
Reviewers mention that FreePBX offers superior VOiP Number capabilities, also scoring a perfect 10.0, which is crucial for businesses looking to establish a professional presence. OpenPhone, while still strong at 9.6, may not provide the same level of flexibility or options.
G2 users highlight that FreePBX's Call Recording feature scores 9.4, making it a reliable choice for businesses that need to keep track of conversations for compliance or training purposes. OpenPhone currently lacks this feature, which could be a dealbreaker for some users.
Users on G2 report that FreePBX's Desk-to-Desk Calls feature is highly rated at 9.8, facilitating seamless internal communication. OpenPhone, with a score of 8.8, may not offer the same level of ease for internal calls.
Reviewers say that FreePBX's Conference Calls feature, scoring 8.8, is effective for team collaboration, although OpenPhone's score of 8.0 suggests it may not be as user-friendly or feature-rich in this area.
Users report that FreePBX's Quality of Support is rated at 9.0, indicating a strong support system for users. OpenPhone, with a slightly higher score of 9.3, suggests it may provide even better customer service, which is essential for businesses needing quick resolutions.
The ability to use both a web app and phone app, which are constantly in sync, so that you can make calls or texts on your computer's web browser and on your...Read more
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