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Compare Framer and Freshdesk 
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At a Glance
Market Segments
Small-Business (71.1% of reviews)
Small-Business (48.4% of reviews)
Entry-Level Pricing
Free 1 Site
$19.00 1 User per month billed annually Per Month
Framer
Star Rating
(134)4.5 out of 5
Market Segments
Small-Business (71.1% of reviews)
Pros & Cons
Entry-Level Pricing
Free 1 Site
Free Trial is available
Browse all 5 pricing plansFreshdesk
Star Rating
(3,618)4.4 out of 5
Market Segments
Small-Business (48.4% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Trial is available
Browse all 6 pricing plansFramer vs Freshdesk
When assessing the two solutions, reviewers found Freshdesk easier to use. However, Framer is easier to set up and administer. Reviewers also preferred doing business with Framer overall.
- Reviewers felt that Freshdesk meets the needs of their business better than Framer.
- When comparing quality of ongoing product support, reviewers felt that Freshdesk is the preferred option.
- When assessing product direction, Framer and Freshdesk received similar ratings from our reviewers.
Pricing
Entry-Level Pricing
Freshdesk
Freshdesk Email and Ticketing (Growth)
$19.00
1 User per month billed annually Per Month
Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
- Automations
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports
Free Trial
Framer
Free Trial is available
Freshdesk
Free Trial is available
Ratings
Meets Requirements
8.4
117
8.6
3,181
Ease of Use
8.4
119
8.8
3,203
Ease of Setup
8.9
59
8.6
2,263
Ease of Admin
9.0
35
8.7
2,153
Quality of Support
8.4
107
8.7
3,080
Has the product been a good partner in doing business?
9.0
35
8.8
2,078
Product Direction (% positive)
8.8
121
8.8
3,156
Features by Category
Ticket and Case Management
Not enough data
8.9
2221
|
Verified
Not enough data
8.8
2228
|
Verified
Not enough data
8.5
2143
|
Verified
Not enough data
8.5
2034
|
Verified
Not enough data
8.3
1798
|
Verified
Not enough data
8.5
2087
|
Verified
Not enough data
8.7
2008
|
Verified
Not enough data
8.2
1372
|
Verified
Generative AI
Not enough data
7.3
330
Not enough data
7.4
327
Agentic AI - Help Desk
Not enough data
7.1
59
Not enough data
6.9
59
Not enough data
7.2
57
Communication Channels
Not enough data
8.6
1922
|
Verified
Not enough data
8.9
2069
|
Verified
Not enough data
8.4
1313
|
Verified
Not enough data
8.0
1193
|
Verified
Not enough data
7.9
940
|
Verified
Platform
Not enough data
8.0
1156
|
Verified
Not enough data
8.1
1663
|
Verified
Not enough data
8.6
1546
|
Verified
Not enough data
8.2
1141
|
Verified
Not enough data
8.0
1862
|
Verified
Not enough data
8.3
1960
|
Verified
Content
7.9
42
Not enough data
7.6
42
Not enough data
8.0
40
Not enough data
7.3
43
Not enough data
7.8
40
Not enough data
4.8
40
Not enough data
6.6
43
Not enough data
7.1
38
Not enough data
7.3
41
Not enough data
Design
8.6
40
Not enough data
8.5
41
Not enough data
8.6
37
Not enough data
8.9
41
Not enough data
Platform
8.8
39
Not enough data
8.1
38
Not enough data
8.3
38
Not enough data
7.8
38
Not enough data
8.0
34
Not enough data
7.2
30
Not enough data
7.3
33
Not enough data
7.1
34
Not enough data
Agentic AI - Web Content Management
7.7
11
Not enough data
8.5
12
Not enough data
Channels
Not enough data
8.3
353
Not enough data
7.9
333
Not enough data
7.5
324
Design
Not enough data
8.2
331
Not enough data
7.8
336
Not enough data
8.2
356
Not enough data
8.3
342
Not enough data
8.4
332
Generative AI
Not enough data
7.7
266
Not enough data
7.7
266
Usability
Not enough data
8.7
265
Not enough data
8.7
261
Not enough data
8.7
254
Reporting
Not enough data
8.6
249
Not enough data
8.5
245
Not enough data
8.6
257
Generative AI
Not enough data
7.5
182
Not enough data
7.6
182
Page Customization
8.9
53
Not enough data
8.9
50
Not enough data
8.6
48
Not enough data
8.2
47
Not enough data
Page Optimization
6.3
45
Not enough data
8.9
51
Not enough data
7.6
49
Not enough data
8.6
52
Not enough data
Integrations
5.9
42
Not enough data
7.1
44
Not enough data
8.6
47
Not enough data
Generative AI
8.0
33
Not enough data
Agentic AI - Landing Page Builders
6.8
13
Not enough data
Conversational Platform
Not enough data
8.3
434
Not enough data
8.3
381
Not enough data
8.3
373
Not enough data
8.4
308
Support Automation
Not enough data
8.4
389
Not enough data
8.4
410
Not enough data
8.2
373
Not enough data
8.2
314
Generative AI
Not enough data
7.4
209
Not enough data
7.4
206
Platform Basics
8.8
63
Not enough data
8.6
58
Not enough data
8.0
59
Not enough data
8.2
60
Not enough data
Platform Additional Functionalities
8.4
58
Not enough data
7.7
56
Not enough data
8.3
61
Not enough data
Agentic AI - Web Design
6.8
19
Not enough data
6.8
18
Not enough data
7.3
19
Not enough data
7.5
19
Not enough data
7.1
19
Not enough data
Generative AI
Not enough data
7.9
118
Not enough data
7.9
117
Not enough data
7.6
116
Communication
Not enough data
8.8
585
|
Verified
Not enough data
8.7
602
|
Verified
Not enough data
8.7
496
|
Verified
Not enough data
8.5
200
Not enough data
8.2
202
Internal Use
Not enough data
8.1
1663
|
Verified
Not enough data
8.6
204
Not enough data
8.1
187
Not enough data
8.8
560
|
Verified
Not enough data
8.8
521
|
Verified
Not enough data
8.6
549
|
Verified
Generative AI
Not enough data
7.9
144
Self-Service Experience
Not enough data
8.7
960
Not enough data
8.6
913
Not enough data
8.3
687
Not enough data
8.2
241
Not enough data
8.4
258
Self-Service Platform
Not enough data
8.5
254
Not enough data
8.6
261
Not enough data
8.0
221
Not enough data
8.4
238
Agentic AI - Customer Self-Service
Not enough data
7.9
20
Not enough data
7.7
17
Not enough data
7.9
18
Not enough data
7.6
19
Not enough data
7.7
20
Not enough data
7.5
19
Not enough data
7.8
19
Generative AI
Not enough data
8.2(won by default)
81
Not enough data
8.1(won by default)
81
Process
Not enough data
8.6(won by default)
165
Not enough data
9.3(won by default)
485
Not enough data
8.6(won by default)
375
Channels
Not enough data
9.2(won by default)
481
Not enough data
8.7(won by default)
420
Not enough data
8.8(won by default)
381
Not enough data
8.5(won by default)
342
Not enough data
8.2(won by default)
56
Insight
Not enough data
8.6(won by default)
384
Not enough data
8.7(won by default)
172
Not enough data
8.6(won by default)
375
Not enough data
9.1(won by default)
448
Generative AI
Not enough data
7.7
88
Not enough data
7.7
87
Customizations
8.5
52
Not enough data
8.9
53
Not enough data
7.6
50
Not enough data
8.4
51
Not enough data
Growth
7.9
54
Not enough data
7.2
54
Not enough data
7.2
49
Not enough data
5.0
45
Not enough data
8.5
52
Not enough data
Content
6.9
45
Not enough data
7.9
50
Not enough data
7.8
46
Not enough data
3.9
35
Not enough data
Support
7.8
44
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
9.0
12
Not enough data
8.8
11
Not enough data
8.3
12
Not enough data
8.8
12
Not enough data
8.2
13
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
12
Not enough data
8.7
14
Not enough data
8.7
13
Not enough data
8.7
14
Automation
Not enough data
9.0
12
Not enough data
8.8
13
Not enough data
8.9
12
Autonomy
Not enough data
7.2
12
Not enough data
8.6
11
Not enough data
8.6
13
Not enough data
8.3
13
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Framer and Freshdesk share no categories
Unique Categories
Framer is categorized as Web Design, Landing Page Builders, Website Builder, and Web Content Management
Reviews
Reviewers' Company Size
Framer
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Design
18.8%
Computer Software
18.8%
Information Technology and Services
11.7%
Marketing and Advertising
10.9%
Graphic Design
6.3%
Other
33.6%
Information Technology and Services
17.1%
Computer Software
12.9%
Internet
4.1%
Financial Services
4.1%
Education Management
3.7%
Other
58.0%
Discussions
Is Framer better than Figma?
1 Comment
MB
Not just better, but different. We designers would happily remain in the creative sphere of suffering from what I call "messy desk syndrome", when it comes...Read more
Framer has no more discussions with answers
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
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