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Compare Forethought and Zendesk for Customer Service 
Featured Products
At a Glance
Market Segments
Mid-Market (64.6% of reviews)
Mid-Market (45.7% of reviews)
Entry-Level Pricing
No pricing available
$19.00 1 user per month billed annually
Forethought
Star Rating
(163)4.3 out of 5
Market Segments
Mid-Market (64.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about ForethoughtZendesk for Customer Service
Star Rating
(6,686)4.3 out of 5
Market Segments
Mid-Market (45.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zendesk for Customer Service - AC excels in user-friendliness, with many users appreciating its intuitive interface that allows for easy navigation between profiles and tools. This ease of use is a significant advantage for teams looking to streamline their customer service processes.
- Users say that Forethought shines in its integration capabilities, particularly with Salesforce, which enhances the end-user experience. Reviewers highlight the platform's customization options as a standout feature, making it adaptable to various business needs.
- According to verified reviews, Zendesk for Customer Service - AC has a much larger user base, reflected in its substantial number of reviews. This suggests a higher level of trust and satisfaction among users, which can be crucial for businesses seeking reliable customer service solutions.
- Reviewers mention that while Zendesk offers a robust ticketing system that helps agents manage support requests efficiently, some users have expressed concerns about specific configuration challenges. This indicates that while the platform is powerful, it may require a learning curve for optimal use.
- Users appreciate Forethought's focus on feedback implementation, noting the team's responsiveness to user suggestions. This commitment to continuous improvement can be a significant advantage for businesses that value adaptability and user-driven enhancements.
- G2 reviewers highlight that Zendesk's comprehensive features, such as its ability to connect with social media and live chats, provide a holistic view of customer interactions. This capability is particularly beneficial for businesses aiming to enhance their customer engagement strategies.
Pricing
Entry-Level Pricing
Forethought
No pricing availableZendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
Forethought
Free Trial is available
Zendesk for Customer Service
Free Trial is available
Ratings
Meets Requirements
8.2
115
8.6
5,141
Ease of Use
8.3
119
8.6
5,185
Ease of Setup
7.7
71
8.0
3,206
Ease of Admin
7.9
69
8.2
3,082
Quality of Support
8.9
108
8.4
4,819
Has the product been a good partner in doing business?
9.1
69
8.4
3,007
Product Direction (% positive)
9.3
105
8.0
4,794
Features by Category
Ticket and Case Management
Not enough data
8.8
2561
|
Verified
Not enough data
8.7
2576
|
Verified
Not enough data
8.5
2504
|
Verified
Not enough data
8.4
2347
|
Verified
Not enough data
8.2
1922
|
Verified
Not enough data
8.4
2402
|
Verified
Not enough data
8.6
2392
|
Verified
Not enough data
8.3
1860
|
Verified
Generative AI
Not enough data
7.6
385
Not enough data
7.6
385
Agentic AI - Help Desk
Not enough data
7.8
247
Not enough data
7.9
245
Not enough data
7.9
246
Communication Channels
Not enough data
8.5
2061
|
Verified
Not enough data
8.8
2313
|
Verified
Not enough data
8.4
1730
|
Verified
Not enough data
8.0
1431
|
Verified
Not enough data
8.0
1314
|
Verified
Platform
Not enough data
7.8
1388
|
Verified
Not enough data
8.0
1776
|
Verified
Not enough data
8.3
1948
|
Verified
Not enough data
8.2
1740
|
Verified
Not enough data
7.9
2342
|
Verified
Not enough data
8.0
2406
|
Verified
Administration
7.6
7
Not enough data
6.7
7
Not enough data
6.1
6
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
6.1
6
Not enough data
8.3
6
Not enough data
7.2
6
Not enough data
7.3
5
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.0
5
Not enough data
Not enough data
Not enough data
10.0
5
Not enough data
Generative AI
Not enough data
Not enough data
Usability
Not enough data
8.3
667
Not enough data
8.3
664
Not enough data
8.4
634
Reporting
Not enough data
8.3
590
Not enough data
7.9
564
Not enough data
8.2
645
Generative AI
Not enough data
7.3
179
Not enough data
7.2
178
Responses
8.0
33
8.3
63
9.1
27
8.6
69
8.6
30
8.2
69
Automation - AI Agents
8.7
5
7.6
26
8.3
6
7.8
26
7.3
5
7.7
26
8.0
5
7.7
26
8.3
5
7.9
26
Platform
9.0
27
8.3
68
8.9
32
8.3
66
9.0
20
8.4
63
Autonomy - AI Agents
7.3
5
7.9
25
8.7
5
7.6
26
8.3
5
7.6
27
8.3
5
7.7
27
Generative AI
9.8
8
7.8
32
9.4
8
8.2
31
Responses
8.5
51
8.1
468
8.2
49
8.1
465
8.8
47
8.3
449
8.1
39
8.1
448
7.4
33
8.2
356
Platform
8.2
38
8.6
472
7.8
46
8.3
469
8.6
44
8.3
464
7.6
45
8.2
466
Feature Not Available
Feature Not Available
7.7
37
Feature Not Available
7.5
42
8.4
455
Generative AI
7.2
19
8.2
113
7.8
20
8.2
112
Conversational Platform
Not enough data
8.1
860
Not enough data
8.3
717
Not enough data
8.2
684
Not enough data
8.2
749
Support Automation
Not enough data
8.2
714
Not enough data
8.3
757
Not enough data
8.4
711
Not enough data
8.1
788
Generative AI
Not enough data
7.8
204
Not enough data
7.8
203
Messaging Channels
Not enough data
7.6
78
Not enough data
9.1
171
Not enough data
8.3
94
Not enough data
8.5
101
Administration
Not enough data
8.2
108
Not enough data
8.9
156
Not enough data
8.3
111
Not enough data
8.4
144
Customer Support
8.2
17
8.1
83
6.6
16
7.6
77
8.9
17
8.1
85
Automation
8.9
18
8.1
86
8.8
18
8.2
84
8.5
18
8.1
84
Artificial Intelligence
9.0
17
7.8
83
8.9
17
7.7
82
8.7
18
7.7
85
Generative AI
Not enough data
Feature Not Available
Not enough data
7.9
206
Not enough data
Feature Not Available
Communication
Not enough data
8.6
950
|
Verified
Not enough data
8.5
964
|
Verified
Not enough data
8.1
720
Not enough data
8.5
737
|
Verified
Not enough data
8.0
520
Internal Use
Not enough data
8.0
1776
|
Verified
Not enough data
8.5
848
|
Verified
Not enough data
8.1
650
Not enough data
8.5
897
Not enough data
8.6
823
|
Verified
Not enough data
8.3
847
|
Verified
Generative AI
7.7
16
Feature Not Available
Self-Service Experience
7.5
31
8.5
1499
8.2
61
8.5
1436
Feature Not Available
8.0
1023
7.8
42
7.7
647
7.9
54
8.0
779
Self-Service Platform
8.4
53
8.2
827
8.4
58
8.2
841
8.6
60
7.7
657
8.1
57
8.2
805
Agentic AI - Customer Self-Service
7.3
8
8.3
62
6.9
7
8.3
62
7.9
8
8.2
63
7.6
9
8.6
62
8.1
9
8.6
60
6.0
8
8.2
62
7.8
9
8.1
62
Generative AI
Not enough data
7.4(won by default)
76
Not enough data
7.5(won by default)
77
Process
Not enough data
8.4(won by default)
563
Not enough data
9.1(won by default)
742
Not enough data
8.9(won by default)
690
Channels
Not enough data
9.0(won by default)
741
Not enough data
8.4(won by default)
586
Not enough data
8.7(won by default)
564
Not enough data
8.2(won by default)
485
Not enough data
8.3(won by default)
421
Insight
Not enough data
8.1(won by default)
539
Not enough data
8.3(won by default)
647
Not enough data
8.5(won by default)
561
Not enough data
8.7(won by default)
666
Generative AI
Not enough data
7.8
67
Not enough data
7.7
66
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.5
12
8.4
70
8.2
11
8.1
70
7.9
12
8.3
70
9.2
11
8.3
68
7.8
10
8.3
69
Customer Interaction Automation - AI Customer Support Agents
6.9
9
8.2
70
8.3
9
8.4
70
7.8
9
8.4
70
8.7
10
8.5
69
Automation
8.7
13
8.6
70
8.2
14
8.6
71
6.8
12
7.9
69
Autonomy
8.0
11
8.2
69
7.6
11
8.4
68
8.5
11
8.4
70
8.5
11
8.3
71
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.4
8
Not enough data
9.1
9
Not enough data
9.5
7
Not enough data
9.8
8
Not enough data
9.0
8
Not enough data
8.7
5
Not enough data
9.2
8
Not enough data
8.5
9
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Forethought and Zendesk for Customer Service are categorized as AI Customer Support Agents, Customer Service Automation, Chatbots, Customer Self-Service, and AI Agents For Business Operations
Unique Categories
Forethought is categorized as Contact Center Knowledge Base
Zendesk for Customer Service is categorized as Workforce Management, Conversational Commerce Platforms, Help Desk, Live Chat, Shared Inbox, Conversational Support, Complaint Management, Digital Customer Service Platforms, Social Customer Service, and Proactive Notification
Reviews
Reviewers' Company Size
Forethought
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
25.6%
Financial Services
20.7%
Information Technology and Services
15.2%
Consumer Services
3.0%
Consumer Goods
3.0%
Other
32.3%
Computer Software
14.0%
Information Technology and Services
12.8%
Financial Services
5.8%
Retail
4.9%
Consumer Services
4.4%
Other
58.1%
Discussions
What is Forethought AI used for?
1 Comment
CA
Forethought's strength is in applying AI to an unmanaged support chat bot to quickly resolve common customer issues based on a dataset you provide it such as...Read more
Forethought has no more discussions with answers
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
How is Zendesk Support Suite transforming the customer service experience in various industries?
6 Comments
OE
I am thrilled by how Zendesk Support Suite is transforming customer service across industries with its seamless omnichannel integration and AI-driven...Read more
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