Compare Fin by Intercom and yellow.ai 
At a Glance
Market Segments
Small-Business (58.5% of reviews)
Small-Business (38.0% of reviews)
Entry-Level Pricing
$0.99 1 Outcome
No pricing available
Fin by Intercom
Star Rating
(3,819)4.5 out of 5
Market Segments
Small-Business (58.5% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Outcome
Free Trial is available
Browse all 4 pricing plansyellow.ai
Star Rating
(106)4.4 out of 5
Market Segments
Small-Business (38.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about yellow.aiSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Fin by Intercom excels in providing a human-like interaction, with users appreciating its quick and comprehensive responses. Many find it effective in handling queries without feeling like they're conversing with a typical AI, which enhances the overall user experience.
- Users say that yellow.ai shines in its intuitive interface, allowing for easy flow diagram creation and quick setup of conversation structures. This no-code, low-code approach is particularly praised, making it accessible for users who may not have technical expertise.
- According to verified reviews, Fin by Intercom has a significantly higher G2 Score in customer service automation, indicating a stronger overall satisfaction among users. Reviewers highlight that it effectively resolves issues rather than just passing them along, which is a common frustration with many chatbots.
- Reviewers mention that yellow.ai's 24/7 customer support is a standout feature, providing timely assistance and solutions to any queries. This level of support is crucial for users who need reliable help while implementing and managing their chatbots.
- G2 reviewers highlight that while Fin by Intercom has a robust performance in AI customer support, yellow.ai offers a more customizable experience. Users appreciate the flexibility in tailoring their chatbots to specific needs, which can be a significant advantage for businesses with unique requirements.
- Users report that Fin by Intercom's ease of use is a major plus, with many finding the onboarding process straightforward. In contrast, while yellow.ai is also user-friendly, some users feel that it may require a bit more time to fully leverage its capabilities, especially for more complex implementations.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Outcome
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund – no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
yellow.ai
No pricing availableFree Trial
Fin by Intercom
Free Trial is available
yellow.ai
Free Trial is available
Ratings
Meets Requirements
8.7
2,877
8.4
71
Ease of Use
8.9
2,908
8.7
74
Ease of Setup
8.4
1,510
8.1
34
Ease of Admin
8.6
1,340
8.4
33
Quality of Support
8.6
2,773
8.4
69
Has the product been a good partner in doing business?
8.8
1,336
8.6
33
Product Direction (% positive)
8.8
2,729
8.5
62
Features by Category
Ticket and Case Management
8.6
1102
|
Verified
Not enough data
8.8
1122
|
Verified
Not enough data
8.7
1100
|
Verified
Not enough data
8.6
1151
|
Verified
Not enough data
8.3
681
|
Verified
Not enough data
8.8
1138
|
Verified
Not enough data
8.8
1063
|
Verified
Not enough data
8.6
964
|
Verified
Not enough data
Generative AI
8.3
249
Not enough data
8.2
249
Not enough data
Agentic AI - Help Desk
7.8
62
Not enough data
8.3
62
Not enough data
7.9
62
Not enough data
Communication Channels
8.8
894
|
Verified
Not enough data
8.8
1093
|
Verified
Not enough data
9.4
1269
|
Verified
Not enough data
8.3
812
Not enough data
7.6
523
Not enough data
Platform
8.1
722
|
Verified
Not enough data
8.2
1270
|
Verified
8.4
16
8.7
826
|
Verified
Not enough data
8.7
791
|
Verified
Not enough data
8.1
1018
|
Verified
Not enough data
8.2
1019
|
Verified
Not enough data
Messenger
8.8
383
|
Verified
9.5
10
8.1
363
|
Verified
9.2
11
9.3
478
|
Verified
8.7
9
8.5
327
|
Verified
9.3
10
Channels
8.0
293
|
Verified
8.8
8
9.0
438
|
Verified
9.0
7
7.9
207
|
Verified
9.2
6
7.3
121
8.3
7
8.1
229
|
Verified
9.2
6
Customers
8.8
428
|
Verified
8.7
9
8.6
432
|
Verified
7.9
8
8.2
436
|
Verified
8.0
10
8.3
387
|
Verified
8.0
9
8.2
379
|
Verified
8.7
10
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.8
229
Not enough data
8.3
218
Not enough data
Feature Not Available
Not enough data
Design
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Not enough data
Generative AI
Feature Not Available
Not enough data
8.2
85
Not enough data
Responses
9.1
84
8.5
8
9.0
86
8.6
11
9.0
84
8.3
11
Automation - AI Agents
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Not enough data
Platform
9.1
81
8.5
8
8.8
82
9.0
10
9.1
83
8.5
10
Autonomy - AI Agents
8.5
65
Not enough data
8.6
65
Not enough data
8.4
64
Not enough data
8.7
67
Not enough data
Generative AI
Feature Not Available
Feature Not Available
8.8
50
Feature Not Available
Responses
8.8
597
9.3
5
8.8
587
9.0
5
9.0
589
9.0
5
8.8
558
9.3
5
8.6
478
Not enough data
Platform
9.5
616
Not enough data
8.9
584
8.3
5
8.8
579
9.0
5
8.7
564
8.3
5
8.2
419
Not enough data
8.9
528
9.3
5
8.8
583
8.7
5
Generative AI
Feature Not Available
Not enough data
8.4
142
Not enough data
Conversational Platform
8.7
1058
Not enough data
8.7
839
Not enough data
8.7
858
Not enough data
9.0
779
Not enough data
Support Automation
8.6
859
Not enough data
8.7
901
Not enough data
8.5
519
Not enough data
8.8
813
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
155
Not enough data
Customer Support
8.6
202
8.8
8
7.4
185
7.5
8
9.0
214
8.5
8
Automation
8.4
211
9.0
8
8.3
208
9.2
8
8.5
198
7.9
8
Artificial Intelligence
8.5
201
8.8
7
8.6
193
8.1
7
8.5
204
8.8
8
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.3
297
Not enough data
8.3
295
Not enough data
Feature Not Available
Not enough data
Communication
9.2
1443
|
Verified
9.3
14
8.9
1451
|
Verified
9.2
14
8.7
1192
|
Verified
9.0
10
9.1
1358
|
Verified
9.0
13
8.2
595
8.0
9
Internal Use
8.2
1270
|
Verified
8.4
16
8.7
1095
|
Verified
9.2
11
8.2
1043
|
Verified
8.3
12
8.7
1251
|
Verified
8.7
13
8.9
1321
|
Verified
8.3
13
8.6
1289
|
Verified
8.7
13
Generative AI
8.2
94
Not enough data
Self-Service Experience
9.0
657
Not enough data
8.9
653
Not enough data
Feature Not Available
Not enough data
8.2
491
Not enough data
8.4
536
Not enough data
Self-Service Platform
8.7
532
Not enough data
8.8
540
Not enough data
8.4
482
Not enough data
8.6
524
Not enough data
Agentic AI - Customer Self-Service
7.4
47
Not enough data
7.9
47
Not enough data
7.4
47
Not enough data
7.9
49
Not enough data
8.1
51
Not enough data
7.5
48
Not enough data
7.5
47
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
9.3(won by default)
89
Not enough data
9.0(won by default)
86
Not enough data
9.6(won by default)
89
Not enough data
Channels
9.4(won by default)
89
Not enough data
8.8(won by default)
88
Not enough data
9.5(won by default)
91
Not enough data
8.3(won by default)
81
Not enough data
8.8(won by default)
83
Not enough data
Insight
9.1(won by default)
86
Not enough data
9.2(won by default)
88
Not enough data
8.8(won by default)
83
Not enough data
9.3(won by default)
83
Not enough data
Generative AI
Feature Not Available
Not enough data
7.4
17
Not enough data
WhatsApp Messaging - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Natural Language Interaction - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Intent & Action Handling - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Context & Personalization - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Enterprise Integration & Deployment - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.8
190
Not enough data
7.9
195
Not enough data
7.8
167
Not enough data
8.5
188
Not enough data
8.0
161
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.5
158
Not enough data
7.9
160
Not enough data
7.9
171
Not enough data
8.5
187
Not enough data
Automation
8.3
191
Not enough data
8.0
163
Not enough data
7.2
156
Not enough data
Autonomy
7.6
162
Not enough data
7.7
163
Not enough data
7.2
161
Not enough data
7.7
166
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and yellow.ai are categorized as AI Customer Support Agents, Customer Service Automation, AI Agents For Business Operations, Conversational Marketing, Chatbots, Live Chat, and Conversational Interface Agents
Unique Categories
Fin by Intercom is categorized as Digital Customer Service Platforms, Shared Inbox, Conversational Support, Customer Communications Management, Digital Adoption Platform, Social Customer Service, Help Desk, and Customer Self-Service
yellow.ai is categorized as Bot Platforms, Conversational Commerce Platforms, and WhatsApp Marketing
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
yellow.ai
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.5%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.7%
Other
43.5%
Financial Services
15.0%
Information Technology and Services
13.0%
Computer Software
10.0%
Banking
8.0%
Food & Beverages
7.0%
Other
47.0%
Alternatives
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
Can we use python for bot's coding and can we integrate it with a good UI in your platform?
2 Comments
MC
Hi Sudheer,
kindly redirect your question to community: http://community.yellowmessenger.comRead more
Can we have any discount model for the local stores
1 Comment
VV
Hi Sai Surya,
To democratize AI and help brands #GetAiReady, we've launched a program to claim a free AI-powered WhatsApp chatbot for 3 months.
Check out:...Read more
yellow.ai has no more discussions with answers
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