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At a Glance
Market Segments
Small-Business (58.7% of reviews)
Small-Business (38.6% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
No pricing available
Fin by Intercom
Star Rating
(3,685)4.5 out of 5
Market Segments
Small-Business (58.7% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansyellow.ai
Star Rating
(106)4.4 out of 5
Market Segments
Small-Business (38.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about yellow.aiSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Intercom excels in its Live Chat feature, scoring 9.3, which reviewers mention provides a seamless experience for real-time customer interactions. In contrast, yellow.ai's Live Chat scored lower at 8.7, indicating a less favorable user experience.
- Reviewers mention that yellow.ai shines in AI capabilities, particularly in AI Text Generation and AI Text Summarization, with scores of 9.1 and 9.2 respectively. Users on G2 highlight that these features enhance automation and efficiency, while Intercom's scores in these areas are notably lower.
- G2 users indicate that Intercom's Ticket Creation User Experience is rated at 8.7, which reviewers say is intuitive and user-friendly. Conversely, yellow.ai does not have a score for this specific feature, suggesting a potential gap in user experience for ticket management.
- Users say that yellow.ai's Customization Interface is highly rated at 9.3, allowing for extensive personalization options. In comparison, Intercom's score of 8.5 indicates that while it offers customization, it may not be as robust as yellow.ai's offerings.
- Reviewers mention that Intercom's Knowledge Base feature is rated at 9.2, providing comprehensive support resources. Users report that this is a significant advantage for self-service support, while yellow.ai's Knowledge Base scored lower at 8.5, indicating room for improvement.
- Users on G2 highlight that yellow.ai's Automation capabilities, particularly in Customer Interaction Automation, scored an impressive 9.4, which reviewers say significantly enhances operational efficiency. Intercom's automation features, while effective, do not match this level of user satisfaction.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
yellow.ai
No pricing availableFree Trial
Fin by Intercom
Free Trial is available
yellow.ai
Free Trial is available
Ratings
Meets Requirements
8.8
2,816
8.4
72
Ease of Use
8.9
2,846
8.7
75
Ease of Setup
8.4
1,456
8.1
34
Ease of Admin
8.6
1,304
8.4
33
Quality of Support
8.6
2,712
8.4
70
Has the product been a good partner in doing business?
8.8
1,301
8.6
33
Product Direction (% positive)
8.8
2,667
8.5
63
Features by Category
Ticket and Case Management
8.6
1100
|
Verified
Not enough data
8.8
1118
|
Verified
Not enough data
8.7
1095
|
Verified
Not enough data
8.6
1143
|
Verified
Not enough data
8.3
680
|
Verified
Not enough data
8.8
1136
|
Verified
Not enough data
8.8
1060
|
Verified
Not enough data
8.6
961
|
Verified
Not enough data
Generative AI
8.3
247
Not enough data
8.2
248
Not enough data
Agentic AI - Help Desk
7.8
60
Not enough data
8.2
61
Not enough data
7.9
61
Not enough data
Communication Channels
8.8
891
|
Verified
Not enough data
8.8
1090
|
Verified
Not enough data
9.4
1264
|
Verified
Not enough data
8.3
812
Not enough data
7.6
522
Not enough data
Platform
8.1
720
|
Verified
Not enough data
8.2
1267
|
Verified
8.4
16
8.7
823
|
Verified
Not enough data
8.6
788
|
Verified
Not enough data
8.1
1015
|
Verified
Not enough data
8.2
1017
|
Verified
Not enough data
Messenger
8.8
383
|
Verified
9.5
10
8.1
363
|
Verified
9.2
11
9.3
478
|
Verified
8.7
9
8.5
327
|
Verified
9.3
10
Channels
8.0
293
|
Verified
8.8
8
9.0
438
|
Verified
9.0
7
7.9
207
|
Verified
9.2
6
7.3
121
8.3
7
8.1
229
|
Verified
9.2
6
Customers
8.8
428
|
Verified
8.7
9
8.6
432
|
Verified
7.9
8
8.2
436
|
Verified
8.0
10
8.3
387
|
Verified
8.0
9
8.2
379
|
Verified
8.7
10
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.7
226
Not enough data
8.3
218
Not enough data
Feature Not Available
Not enough data
Design
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Not enough data
Generative AI
Feature Not Available
Not enough data
8.2
84
Not enough data
Responses
9.1
84
8.5
8
9.0
86
8.6
11
9.0
84
8.3
11
Automation - AI Agents
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Not enough data
Platform
9.1
81
8.5
8
8.8
82
9.0
10
9.1
83
8.5
10
Autonomy - AI Agents
8.4
64
Not enough data
8.6
64
Not enough data
8.4
63
Not enough data
8.7
66
Not enough data
Generative AI
Feature Not Available
Feature Not Available
8.8
50
Feature Not Available
Responses
8.8
596
9.3
5
8.8
586
9.0
5
9.0
586
9.0
5
8.8
556
9.3
5
8.6
478
Not enough data
Platform
9.5
611
Not enough data
8.9
581
8.3
5
8.8
578
9.0
5
8.7
561
8.3
5
8.2
419
Not enough data
8.9
528
9.3
5
8.8
582
8.7
5
Generative AI
Feature Not Available
Not enough data
8.4
140
Not enough data
Conversational Platform
8.7
1058
Not enough data
8.7
837
Not enough data
8.7
858
Not enough data
9.0
779
Not enough data
Support Automation
8.6
859
Not enough data
8.7
901
Not enough data
8.5
518
Not enough data
8.8
809
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
154
Not enough data
Customer Support
8.6
200
8.8
8
7.4
185
7.5
8
9.0
206
8.5
8
Automation
8.4
205
9.0
8
8.3
206
9.2
8
8.5
197
7.9
8
Artificial Intelligence
8.5
198
8.8
7
8.6
193
8.1
7
8.5
199
8.8
8
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.3
296
Not enough data
8.3
294
Not enough data
Feature Not Available
Not enough data
Communication
9.2
1441
|
Verified
9.3
14
8.9
1449
|
Verified
9.2
14
8.7
1191
|
Verified
9.0
10
9.1
1356
|
Verified
9.0
13
8.2
595
8.0
9
Internal Use
8.2
1267
|
Verified
8.4
16
8.7
1094
|
Verified
9.2
11
8.2
1043
|
Verified
8.3
12
8.7
1247
|
Verified
8.7
13
8.9
1319
|
Verified
8.3
13
8.6
1287
|
Verified
8.7
13
Generative AI
8.2
94
Not enough data
Self-Service Experience
8.9
652
Not enough data
8.9
651
Not enough data
Feature Not Available
Not enough data
8.2
490
Not enough data
8.4
535
Not enough data
Self-Service Platform
8.7
530
Not enough data
8.7
534
Not enough data
8.4
474
Not enough data
8.6
519
Not enough data
Agentic AI - Customer Self-Service
7.4
46
Not enough data
7.8
45
Not enough data
7.4
46
Not enough data
7.8
47
Not enough data
8.1
50
Not enough data
7.4
47
Not enough data
7.5
46
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
9.3(won by default)
89
Not enough data
9.0(won by default)
86
Not enough data
9.6(won by default)
89
Not enough data
Channels
9.4(won by default)
89
Not enough data
8.8(won by default)
88
Not enough data
9.5(won by default)
91
Not enough data
8.3(won by default)
81
Not enough data
8.8(won by default)
83
Not enough data
Insight
9.1(won by default)
86
Not enough data
9.2(won by default)
87
Not enough data
8.8(won by default)
83
Not enough data
9.3(won by default)
83
Not enough data
Generative AI
Feature Not Available
Not enough data
7.2
16
Not enough data
WhatsApp Messaging - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.6
167
Not enough data
7.9
165
Not enough data
7.7
164
Not enough data
8.5
163
Not enough data
8.0
159
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.4
157
Not enough data
7.9
158
Not enough data
7.9
159
Not enough data
8.3
158
Not enough data
Automation
8.1
160
Not enough data
7.9
158
Not enough data
7.2
154
Not enough data
Autonomy
7.5
161
Not enough data
7.7
161
Not enough data
7.2
157
Not enough data
7.6
160
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and yellow.ai are categorized as AI Customer Support Agents, Customer Service Automation, AI Agents For Business Operations, Conversational Marketing, Chatbots, and Live Chat
Unique Categories
Fin by Intercom is categorized as Digital Customer Service Platforms, Shared Inbox, Conversational Support, Customer Communications Management, Digital Adoption Platform, Social Customer Service, Help Desk, and Customer Self-Service
yellow.ai is categorized as WhatsApp Marketing, Bot Platforms, and Conversational Commerce Platforms
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
yellow.ai
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.7%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.6%
Other
43.4%
Financial Services
14.9%
Information Technology and Services
12.9%
Computer Software
9.9%
Banking
7.9%
Food & Beverages
6.9%
Other
47.5%
Alternatives
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
Can we use python for bot's coding and can we integrate it with a good UI in your platform?
2 Comments
MC
Hi Sudheer,
kindly redirect your question to community: http://community.yellowmessenger.comRead more
Can we have any discount model for the local stores
1 Comment
VV
Hi Sai Surya,
To democratize AI and help brands #GetAiReady, we've launched a program to claim a free AI-powered WhatsApp chatbot for 3 months.
Check out:...Read more
yellow.ai has no more discussions with answers
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