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At a Glance
Market Segments
Small-Business (58.7% of reviews)
Mid-Market (47.8% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
No pricing available
Fin by Intercom
Star Rating
(3,672)4.5 out of 5
Market Segments
Small-Business (58.7% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansVerloop.io
Star Rating
(230)4.7 out of 5
Market Segments
Mid-Market (47.8% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Verloop.ioSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Intercom excels in its Live Chat feature, scoring 9.3, while Verloop.io shines even brighter with a score of 9.5, indicating a more seamless and effective live chat experience.
- Reviewers mention that Verloop.io offers superior AI capabilities, particularly in AI Text Generation and AI Text Summarization, with scores of 9.1 and 9.2 respectively, compared to Intercom's lower scores of 8.4 for both features.
- G2 users highlight that Verloop.io's Customization Interface is more user-friendly, scoring 8.9, while Intercom's score of 8.5 suggests it may not be as intuitive for users looking to tailor their experience.
- Users on G2 report that Intercom's Ticket Collaboration feature scores 8.8, which is competitive, but Verloop.io's overall higher ratings in ticket management suggest a more robust system for handling customer inquiries.
- Reviewers mention that Verloop.io's Self-Service Support capabilities are rated at 9.3, indicating a strong emphasis on empowering users, while Intercom's score of 8.8 suggests it may not provide as comprehensive a self-service experience.
- Users say that Verloop.io's Proactive Engagement feature scores 9.3, which is higher than Intercom's score of 9.0, indicating that Verloop.io may be better at anticipating customer needs and engaging them effectively.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Verloop.io
No pricing availableFree Trial
Fin by Intercom
Free Trial is available
Verloop.io
No trial information availableRatings
Meets Requirements
8.8
2,809
9.3
181
Ease of Use
8.9
2,839
9.4
183
Ease of Setup
8.4
1,451
9.4
109
Ease of Admin
8.6
1,302
9.2
107
Quality of Support
8.6
2,705
9.4
181
Has the product been a good partner in doing business?
8.8
1,299
9.5
107
Product Direction (% positive)
8.8
2,660
9.3
169
Features by Category
Ticket and Case Management
8.6
1098
|
Verified
Not enough data
8.8
1116
|
Verified
Not enough data
8.7
1093
|
Verified
Not enough data
8.6
1141
|
Verified
Not enough data
8.3
678
|
Verified
Not enough data
8.8
1134
|
Verified
Not enough data
8.8
1058
|
Verified
Not enough data
8.6
959
|
Verified
Not enough data
Generative AI
8.3
245
Not enough data
8.2
246
Not enough data
Agentic AI - Help Desk
7.8
58
Not enough data
8.3
59
Not enough data
7.9
59
Not enough data
Communication Channels
8.8
889
|
Verified
Not enough data
8.8
1088
|
Verified
Not enough data
9.4
1262
|
Verified
Not enough data
8.3
810
Not enough data
7.6
520
Not enough data
Platform
8.1
718
|
Verified
Not enough data
8.2
1265
|
Verified
9.1
118
|
Verified
8.7
821
|
Verified
Not enough data
8.6
786
|
Verified
Not enough data
8.1
1013
|
Verified
Not enough data
8.2
1015
|
Verified
Not enough data
Messenger
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Not enough data
Channels
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Not enough data
Customers
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.7
226
Not enough data
8.3
218
Not enough data
Feature Not Available
Not enough data
Design
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Not enough data
Generative AI
Feature Not Available
Not enough data
8.2
84
Not enough data
Responses
9.1
84
Not enough data
9.0
86
Not enough data
9.0
83
Not enough data
Automation - AI Agents
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Not enough data
Platform
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Not enough data
Autonomy - AI Agents
8.4
64
Not enough data
8.6
64
Not enough data
8.4
63
Not enough data
8.7
66
Not enough data
Generative AI
Feature Not Available
Not enough data
8.8
50
Not enough data
Responses
8.8
596
9.1
80
8.8
586
9.4
80
9.0
586
9.4
81
8.8
556
9.2
78
8.6
478
9.3
71
Platform
9.5
611
9.5
83
8.9
581
9.3
77
8.8
577
9.3
75
8.7
561
9.4
78
8.2
419
9.3
65
8.9
528
9.5
72
8.8
582
9.4
76
Generative AI
Feature Not Available
Not enough data
8.4
140
Not enough data
Conversational Platform
8.7
1056
Not enough data
8.7
836
Not enough data
8.8
856
Not enough data
9.0
777
Not enough data
Support Automation
8.7
858
Not enough data
8.7
900
Not enough data
8.5
517
Not enough data
8.8
807
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
154
Not enough data
Customer Support
8.6
197
Not enough data
7.4
183
Not enough data
9.0
203
Not enough data
Automation
8.4
202
Not enough data
8.3
204
Not enough data
8.5
195
Not enough data
Artificial Intelligence
8.5
196
Not enough data
8.6
191
Not enough data
8.5
197
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.3
294
Not enough data
8.3
292
Not enough data
Feature Not Available
Not enough data
Communication
9.2
1439
|
Verified
9.5
123
|
Verified
8.9
1447
|
Verified
9.3
127
|
Verified
8.7
1189
|
Verified
9.1
94
9.1
1354
|
Verified
9.4
115
|
Verified
8.2
593
9.3
88
Internal Use
8.2
1265
|
Verified
9.1
118
|
Verified
8.8
1092
|
Verified
9.3
108
|
Verified
8.2
1041
|
Verified
9.3
116
|
Verified
8.7
1245
|
Verified
9.3
111
8.9
1317
|
Verified
9.4
105
|
Verified
8.6
1285
|
Verified
9.5
117
|
Verified
Generative AI
8.2
94
Not enough data
Self-Service Experience
8.9
651
Not enough data
8.9
650
Not enough data
Feature Not Available
Not enough data
8.2
489
Not enough data
8.4
534
Not enough data
Self-Service Platform
8.7
529
Not enough data
8.7
533
Not enough data
8.4
472
Not enough data
8.6
518
Not enough data
Agentic AI - Customer Self-Service
7.3
45
Not enough data
7.7
44
Not enough data
7.3
45
Not enough data
7.8
46
Not enough data
8.0
49
Not enough data
7.4
46
Not enough data
7.4
45
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
9.3(won by default)
88
Not enough data
9.0(won by default)
85
Not enough data
9.6(won by default)
88
Not enough data
Channels
9.4(won by default)
88
Not enough data
8.7(won by default)
87
Not enough data
9.5(won by default)
90
Not enough data
8.3(won by default)
80
Not enough data
8.8(won by default)
82
Not enough data
Insight
9.1(won by default)
85
Not enough data
9.1(won by default)
86
Not enough data
8.8(won by default)
82
Not enough data
9.3(won by default)
82
Not enough data
Generative AI
Feature Not Available
Not enough data
7.2
16
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.6
162
Not enough data
7.9
161
Not enough data
7.7
162
Not enough data
8.5
160
Not enough data
8.0
156
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.4
155
Not enough data
7.9
156
Not enough data
7.9
156
Not enough data
8.3
153
Not enough data
Automation
8.1
156
Not enough data
7.9
155
Not enough data
7.2
152
Not enough data
Autonomy
7.5
158
Not enough data
7.7
158
Not enough data
7.2
154
Not enough data
7.6
156
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Unique Categories
Fin by Intercom is categorized as AI Customer Support Agents, Customer Service Automation, Digital Customer Service Platforms, AI Agents For Business Operations, Shared Inbox, Conversational Support, Customer Communications Management, Digital Adoption Platform, Conversational Marketing, Social Customer Service, Help Desk, and Customer Self-Service
Verloop.io is categorized as Bot Platforms
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Verloop.io
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.7%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
5.0%
Marketing and Advertising
4.6%
Other
43.4%
Retail
14.6%
Financial Services
14.6%
Cosmetics
10.6%
Consumer Services
7.1%
Education Management
5.3%
Other
47.8%
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
Can I use this for small business as well
2 Comments
A
Hi Pearl,
It would be great if you could visit our website www.verloop.io and schedule a demo with us. We are sure our team will be able to understand...Read more
Why can't we use verloop in mobile?
2 Comments
PM
Hello , This is pavani Decathlon Murali nagar I’m very to do this work I can improve my skills and time saving good plat form for the product knowledge good...Read more
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