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Fin by Intercom
Fin by Intercom
(3,758)
4.5 out of 5
Fin by Intercom
By Intercom, Inc.
Optimized for quick response
User.com
User.com
(49)
4.3 out of 5
User.com
By User.com
At a Glance
Fin by Intercom
Fin by Intercom
Star Rating
(3,758)4.5 out of 5
Market Segments
Small-Business (58.6% of reviews)
Information
Pros & Cons
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plans
User.com
User.com
Star Rating
(49)4.3 out of 5
Market Segments
Small-Business (79.2% of reviews)
Information
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about User.com
AI Generated Summary
AI-generated. Powered by real user reviews.
  • G2 reviewers report that Fin by Intercom excels in providing a highly customizable chat experience, with users appreciating features like snippets and adaptable conversation behaviors. This flexibility allows for a more personalized interaction, making users feel understood and supported.
  • Users say that the implementation process for Fin by Intercom is notably straightforward, with many highlighting the intuitive onboarding wizard that simplifies initial setup. This ease of use is a significant advantage for teams looking to get started quickly without extensive training.
  • Reviewers mention that User.com stands out for its comprehensive all-in-one approach to customer engagement, integrating live chat, email marketing, and CRM capabilities. This seamless integration helps streamline workflows, making it easier for businesses to manage customer interactions effectively.
  • According to verified reviews, User.com is praised for its exceptional customer support, described as fast, friendly, and reliable. Users feel well taken care of, which is crucial for businesses that rely on timely assistance to resolve issues and maintain customer satisfaction.
  • G2 reviewers highlight that while Fin by Intercom has a higher overall satisfaction score, User.com still offers strong features like powerful email marketing and automation tools. However, some users feel that the customization options in User.com are less robust compared to what Fin by Intercom provides.
  • Users report that both platforms have their strengths, but Fin by Intercom's accuracy in providing relevant answers—cited as being 80-90% accurate—gives it an edge in delivering quick and reliable information, which is essential for enhancing user experience in live chat scenarios.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Browse all 5 pricing plans
User.com
No pricing available
Free Trial
Fin by Intercom
Free Trial is available
User.com
Free Trial is available
Ratings
Meets Requirements
8.8
2,848
8.2
40
Ease of Use
8.9
2,878
8.5
40
Ease of Setup
8.4
1,484
8.5
19
Ease of Admin
8.6
1,323
9.2
17
Quality of Support
8.6
2,744
8.7
38
Has the product been a good partner in doing business?
8.8
1,320
8.3
17
Product Direction (% positive)
8.8
2,699
8.7
36
Features by Category
CRMHide 43 FeaturesShow 43 Features
Not enough data
7.8
12
Sales Force Automation
Not enough data
6.9
8
|
Verified
Not enough data
Feature Not Available
Not enough data
8.1
8
|
Verified
Not enough data
8.5
8
|
Verified
Not enough data
Not enough data
Not enough data
8.6
6
|
Verified
Not enough data
6.4
6
|
Verified
Not enough data
6.7
5
|
Verified
Not enough data
7.2
6
|
Verified
Marketing Automation
Not enough data
8.6
7
|
Verified
Not enough data
8.3
8
|
Verified
Not enough data
9.0
8
|
Verified
Not enough data
9.7
5
|
Verified
Customer Support
Not enough data
7.5
8
|
Verified
Not enough data
9.0
8
|
Verified
Not enough data
8.3
9
|
Verified
Not enough data
7.2
6
|
Verified
Not enough data
7.6
7
|
Verified
Reporting & Analytics
Not enough data
7.1
8
|
Verified
Not enough data
7.6
9
|
Verified
Not enough data
7.4
7
|
Verified
Mobile & Social
Not enough data
7.8
6
Not enough data
7.5
6
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
9.3
5
|
Verified
Not enough data
9.4
6
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.2
6
|
Verified
Not enough data
Not enough data
Integration
Not enough data
8.6
6
|
Verified
Not enough data
7.8
6
|
Verified
Not enough data
7.2
6
|
Verified
Generative AI
Not enough data
Not enough data
Agentic AI - CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Marketing AutomationHide 47 FeaturesShow 47 Features
Not enough data
8.6
13
Email Marketing
Not enough data
9.0
10
|
Verified
Not enough data
8.8
8
|
Verified
Not enough data
8.5
9
|
Verified
Not enough data
8.3
8
|
Verified
Online Marketing
Not enough data
9.2
6
|
Verified
Not enough data
8.9
6
|
Verified
Not enough data
8.9
6
|
Verified
Not enough data
9.2
6
|
Verified
Not enough data
8.9
6
Lead Management
Not enough data
9.2
6
|
Verified
Not enough data
9.3
5
|
Verified
Not enough data
8.1
7
|
Verified
Not enough data
8.1
6
|
Verified
Not enough data
8.5
8
|
Verified
Not enough data
9.2
6
|
Verified
Not enough data
9.7
5
|
Verified
Not enough data
9.2
8
|
Verified
Campaign Management
Not enough data
8.1
8
|
Verified
Not enough data
7.1
7
Not enough data
7.9
8
|
Verified
Not enough data
6.7
6
Social
Not enough data
8.6
7
Not enough data
8.3
8
|
Verified
Not enough data
9.2
8
|
Verified
Not enough data
8.8
8
|
Verified
Not enough data
8.8
7
Reporting & Analytics
Not enough data
7.7
8
|
Verified
Not enough data
9.0
8
|
Verified
Not enough data
9.4
6
|
Verified
Not enough data
9.4
6
|
Verified
Not enough data
8.7
5
Platform
Not enough data
Not enough data
Not enough data
9.0
5
|
Verified
Not enough data
9.3
5
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
7.8
6
|
Verified
Not enough data
7.5
6
|
Verified
Not enough data
8.0
5
|
Verified
Help DeskHide 24 FeaturesShow 24 Features
8.4
1,893
Not enough data
Ticket and Case Management
8.6
1101
|
Verified
Not enough data
8.8
1120
|
Verified
Not enough data
8.7
1097
|
Verified
Not enough data
8.6
1148
|
Verified
Not enough data
8.3
681
|
Verified
Not enough data
8.8
1137
|
Verified
Not enough data
8.8
1061
|
Verified
Not enough data
8.6
962
|
Verified
Not enough data
Generative AI
8.3
247
Not enough data
8.2
248
Not enough data
Agentic AI - Help Desk
7.8
62
Not enough data
8.3
62
Not enough data
7.9
62
Not enough data
Communication Channels
8.8
892
|
Verified
Not enough data
8.8
1091
|
Verified
Not enough data
9.4
1265
|
Verified
Not enough data
8.3
812
Not enough data
7.6
522
Not enough data
Platform
8.1
722
|
Verified
Not enough data
8.2
1269
|
Verified
9.3
5
|
Verified
8.7
826
|
Verified
Not enough data
8.7
791
|
Verified
Not enough data
8.1
1017
|
Verified
Not enough data
8.2
1019
|
Verified
Not enough data
Conversational MarketingHide 21 FeaturesShow 21 Features
8.4
562
Not enough data
Messenger
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Not enough data
Channels
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Not enough data
Customers
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead GenerationHide 5 FeaturesShow 5 Features
Not enough data
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Digital Adoption PlatformHide 13 FeaturesShow 13 Features
8.7
228
Not enough data
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Push NotificationHide 14 FeaturesShow 14 Features
Not enough data
Not enough data
Campaigns
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Push Notification
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Communications ManagementHide 10 FeaturesShow 10 Features
8.5
256
Not enough data
Channels
8.8
228
Not enough data
8.3
218
Not enough data
Feature Not Available
Not enough data
Design
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Not enough data
Generative AI
Feature Not Available
Not enough data
8.2
84
Not enough data
Shared InboxHide 12 FeaturesShow 12 Features
8.3
137
Not enough data
Productivity Tools
8.8
128
Not enough data
8.3
125
Not enough data
8.1
120
Not enough data
8.7
123
Not enough data
8.8
123
Not enough data
8.5
123
Not enough data
8.7
124
Not enough data
Analytics
8.2
111
Not enough data
8.2
119
Not enough data
8.1
118
Not enough data
Agentic AI - Shared Inbox
7.7
27
Not enough data
7.7
27
Not enough data
AI Agents For Business OperationsHide 17 FeaturesShow 17 Features
8.2
93
Not enough data
Responses
9.1
84
Not enough data
9.0
86
Not enough data
9.0
84
Not enough data
Automation - AI Agents
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Not enough data
Platform
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Not enough data
Autonomy - AI Agents
8.5
65
Not enough data
8.6
65
Not enough data
8.4
64
Not enough data
8.7
67
Not enough data
Generative AI
Feature Not Available
Not enough data
8.8
50
Not enough data
ChatbotsHide 14 FeaturesShow 14 Features
8.8
700
Not enough data
Responses
8.8
596
Not enough data
8.8
586
Not enough data
9.0
588
Not enough data
8.8
557
Not enough data
8.6
478
Not enough data
Platform
9.5
613
Not enough data
8.9
583
Not enough data
8.8
579
Not enough data
8.7
562
Not enough data
8.2
419
Not enough data
8.9
528
Not enough data
8.8
583
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
140
Not enough data
Conversational SupportHide 10 FeaturesShow 10 Features
8.7
1,227
Not enough data
Conversational Platform
8.7
1058
Not enough data
8.7
837
Not enough data
8.7
858
Not enough data
9.0
779
Not enough data
Support Automation
8.6
859
Not enough data
8.7
901
Not enough data
8.5
518
Not enough data
8.8
812
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
154
Not enough data
Customer Service AutomationHide 9 FeaturesShow 9 Features
8.4
238
Not enough data
Customer Support
8.6
200
Not enough data
7.4
185
Not enough data
9.0
212
Not enough data
Automation
8.4
210
Not enough data
8.3
208
Not enough data
8.5
197
Not enough data
Artificial Intelligence
8.5
201
Not enough data
8.6
193
Not enough data
8.5
201
Not enough data
Live ChatHide 14 FeaturesShow 14 Features
8.6
1,830
8.6
8
Generative AI
8.3
296
Not enough data
8.3
294
Not enough data
Feature Not Available
Not enough data
Communication
9.2
1442
|
Verified
9.4
6
|
Verified
8.9
1450
|
Verified
9.4
6
|
Verified
8.7
1192
|
Verified
8.6
7
|
Verified
9.1
1357
|
Verified
9.7
5
|
Verified
8.2
595
Not enough data
Internal Use
8.2
1269
|
Verified
9.3
5
|
Verified
8.7
1095
|
Verified
8.9
6
|
Verified
8.2
1043
|
Verified
8.1
6
|
Verified
8.7
1249
|
Verified
7.9
7
|
Verified
8.9
1320
|
Verified
7.5
8
|
Verified
8.6
1288
|
Verified
7.6
7
|
Verified
Customer Self-ServiceHide 17 FeaturesShow 17 Features
8.2
749
Not enough data
Generative AI
8.2
94
Not enough data
Self-Service Experience
8.9
655
Not enough data
8.9
652
Not enough data
Feature Not Available
Not enough data
8.2
491
Not enough data
8.4
536
Not enough data
Self-Service Platform
8.7
532
Not enough data
8.8
538
Not enough data
8.4
479
Not enough data
8.6
523
Not enough data
Agentic AI - Customer Self-Service
7.4
47
Not enough data
7.8
46
Not enough data
7.4
47
Not enough data
7.9
49
Not enough data
8.1
51
Not enough data
7.5
48
Not enough data
7.5
47
Not enough data
Social Customer ServiceHide 14 FeaturesShow 14 Features
9.1
98
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
9.3
89
Not enough data
9.0
86
Not enough data
9.6
89
Not enough data
Channels
9.4
89
Not enough data
8.8
88
Not enough data
9.5
91
Not enough data
8.3
81
Not enough data
8.8
83
Not enough data
Insight
9.1
86
Not enough data
9.2
87
Not enough data
8.8
83
Not enough data
9.3
83
Not enough data
Digital Customer Service PlatformsHide 2 FeaturesShow 2 Features
6.9
16
Not enough data
Generative AI
Feature Not Available
Not enough data
7.2
16
Not enough data
Visitor IdentificationHide 1 FeatureShow 1 Feature
Not enough data
Not enough data
Agentic AI - Visitor Identification
Not enough data
Not enough data
AI Customer Support AgentsHide 16 FeaturesShow 16 Features
7.8
216
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.8
180
Not enough data
8.0
181
Not enough data
7.7
165
Not enough data
8.5
177
Not enough data
8.0
160
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.5
158
Not enough data
7.9
159
Not enough data
7.9
165
Not enough data
8.4
168
Not enough data
Automation
8.2
173
Not enough data
7.9
161
Not enough data
7.2
155
Not enough data
Autonomy
7.6
162
Not enough data
7.7
162
Not enough data
7.2
159
Not enough data
7.7
163
Not enough data
AI AgentsHide 7 FeaturesShow 7 Features
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom
Fin by Intercom
User.com
User.com
Fin by Intercom and User.com are categorized as Live Chat
Unique Categories
Fin by Intercom
User.com
Reviews
Reviewers' Company Size
Fin by Intercom
Fin by Intercom
Small-Business(50 or fewer emp.)
58.6%
Mid-Market(51-1000 emp.)
37.2%
Enterprise(> 1000 emp.)
4.2%
User.com
User.com
Small-Business(50 or fewer emp.)
79.2%
Mid-Market(51-1000 emp.)
14.6%
Enterprise(> 1000 emp.)
6.3%
Reviewers' Industry
Fin by Intercom
Fin by Intercom
Computer Software
26.6%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.7%
Other
43.5%
User.com
User.com
Marketing and Advertising
20.8%
Information Technology and Services
12.5%
Computer Software
12.5%
Internet
8.3%
Hospitality
6.3%
Other
39.6%
Alternatives
Fin by Intercom
Fin by Intercom Alternatives
Tidio
Tidio
Add Tidio
Zendesk for Customer Service
Zendesk for Customer Service
Add Zendesk for Customer Service
Freshdesk
Freshdesk
Add Freshdesk
Front
Front
Add Front
User.com
User.com Alternatives
ActiveCampaign
ActiveCampaign
Add ActiveCampaign
HubSpot Marketing Hub
HubSpot Marketing Hub
Add HubSpot Marketing Hub
SALESmanago
SALESmanago
Add SALESmanago
HubSpot Sales Hub
HubSpot Sales Hub
Add HubSpot Sales Hub
Discussions
Fin by Intercom
Fin by Intercom Discussions
What is Intercom used for?
3 Comments
Jhoanna T.
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
stephanie g.
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
Andrew B.
AB
Plus is $39/seat (User) per month. Its enough to get startedRead more
See all discussions
User.com
User.com Discussions
Can you help me with the setup?
1 Comment
Official Response from User.com
Each new client receives 1 free Onboarding call from our support team. You can ask for help on our chat as well. If you need some extra support, check our...Read more
Is User com good?
1 Comment
nani n.
NN
User.com is a customer communication and marketing automation platform with a variety of features to help businesses engage with customers, manage leads, and...Read more
What does User.Com do?
1 Comment
Little P.
LP
I need more knowledge Read more
See all discussions
Ask Fin by Intercom a QuestionContact Fin by Intercom
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Fin by Intercom
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User.com
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