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Compare Fin by Intercom and Richpanel 
At a Glance
Market Segments
Small-Business (58.6% of reviews)
Small-Business (82.2% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
Starting at $29.00 1 Users Per Month
Fin by Intercom
Star Rating
(3,768)4.5 out of 5
Market Segments
Small-Business (58.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansRichpanel
Star Rating
(93)4.7 out of 5
Market Segments
Small-Business (82.2% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $29.00 1 Users Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Fin by Intercom excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Richpanel. Users appreciate its multiple functionalities, noting that it effectively handles customer interactions across both web and mobile platforms.
- Users say that the implementation process for Fin by Intercom is straightforward, with many highlighting the intuitive onboarding experience. In contrast, Richpanel, while user-friendly, has received feedback indicating that it may not be as seamless for all users during setup.
- Reviewers mention that Fin by Intercom's answer accuracy is a standout feature, with users reporting an impressive 80-90% accuracy in responses. This level of reliability saves time and enhances the customer experience, whereas Richpanel, while effective, does not consistently match this level of precision.
- According to verified reviews, Richpanel shines in its ability to unify customer conversations across various channels, such as email, live chat, and social media. Users appreciate this integration, which helps teams respond faster and stay organized, a feature that some users feel is less robust in Fin by Intercom.
- Users highlight that Richpanel offers a highly customizable self-service setup, which is particularly beneficial for customer support teams managing complex scenarios. However, Fin by Intercom also provides customization options, with users noting its adaptability to different conversations, making it a strong contender in this area.
- Reviewers indicate that while both platforms provide quality support, Richpanel has received higher marks for its customer service quality. Users have praised the assistance they receive during integration and ongoing support, which can be a crucial factor for businesses looking for reliable help.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Richpanel
Starter
Starting at $29.00
1 Users Per Month
$29 per additional user per month charged monthly.
$24 per additional user per month charged annually or $288/year and save 17%.
Channels: Live Chat + Email
- Help desk
- Email & Live Chat
- Facebook and Instagram Integration
Free Trial
Fin by Intercom
Free Trial is available
Richpanel
Free Trial is available
Ratings
Meets Requirements
8.8
2,853
9.2
74
Ease of Use
8.9
2,883
9.2
75
Ease of Setup
8.4
1,488
9.2
37
Ease of Admin
8.6
1,326
9.4
36
Quality of Support
8.6
2,749
9.6
70
Has the product been a good partner in doing business?
8.8
1,323
9.7
37
Product Direction (% positive)
8.8
2,704
9.5
65
Features by Category
Ticket and Case Management
8.6
1102
|
Verified
9.0
33
8.8
1121
|
Verified
9.3
33
8.7
1098
|
Verified
9.0
34
8.6
1149
|
Verified
8.9
34
8.3
681
|
Verified
8.7
30
8.8
1138
|
Verified
9.2
31
8.8
1062
|
Verified
9.1
31
8.6
963
|
Verified
9.3
33
Generative AI
8.3
247
Feature Not Available
8.2
248
8.9
15
Agentic AI - Help Desk
7.8
62
Not enough data
8.3
62
Not enough data
7.9
62
Not enough data
Communication Channels
8.8
893
|
Verified
9.5
35
8.8
1092
|
Verified
9.5
35
9.4
1267
|
Verified
9.3
33
8.3
812
9.3
30
7.6
522
8.7
27
Platform
8.1
722
|
Verified
8.6
32
8.2
1269
|
Verified
8.7
34
|
Verified
8.7
826
|
Verified
9.2
32
8.7
791
|
Verified
9.1
32
8.1
1017
|
Verified
8.8
34
8.2
1019
|
Verified
8.9
33
Messenger
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Not enough data
Channels
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Not enough data
Customers
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.8
228
Not enough data
8.3
218
Not enough data
Feature Not Available
Not enough data
Design
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Not enough data
Generative AI
Feature Not Available
Not enough data
8.2
84
Not enough data
Responses
9.1
84
Not enough data
9.0
86
Not enough data
9.0
84
Not enough data
Automation - AI Agents
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Not enough data
Platform
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Not enough data
Autonomy - AI Agents
8.5
65
Not enough data
8.6
65
Not enough data
8.4
64
Not enough data
8.7
67
Not enough data
Generative AI
Feature Not Available
Not enough data
8.8
50
Not enough data
Responses
8.8
596
Not enough data
8.8
586
Not enough data
9.0
588
Not enough data
8.8
557
Not enough data
8.6
478
Not enough data
Platform
9.5
613
Not enough data
8.9
583
Not enough data
8.8
579
Not enough data
8.7
562
Not enough data
8.2
419
Not enough data
8.9
528
Not enough data
8.8
583
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
140
Not enough data
Conversational Platform
8.7
1058
9.3
28
8.7
838
9.4
29
8.7
858
9.2
28
9.0
779
9.2
22
Support Automation
8.6
859
8.9
28
8.7
901
9.2
31
8.5
518
9.1
30
8.8
812
9.0
28
Generative AI
Feature Not Available
8.5
13
8.4
154
8.5
12
Customer Support
8.6
200
Not enough data
7.4
185
Not enough data
9.0
212
Not enough data
Automation
8.4
211
Not enough data
8.3
208
Not enough data
8.5
197
Not enough data
Artificial Intelligence
8.5
201
Not enough data
8.6
193
Not enough data
8.5
202
Not enough data
Generative AI
8.3
296
8.2
13
8.3
294
8.1
13
Feature Not Available
Feature Not Available
Communication
9.2
1442
|
Verified
9.0
33
|
Verified
8.9
1450
|
Verified
8.7
36
|
Verified
8.7
1192
|
Verified
8.2
28
|
Verified
9.1
1357
|
Verified
8.7
30
|
Verified
8.2
595
8.1
26
|
Verified
Internal Use
8.2
1269
|
Verified
8.7
34
|
Verified
8.7
1095
|
Verified
8.8
29
|
Verified
8.2
1043
|
Verified
8.4
26
|
Verified
8.7
1249
|
Verified
8.8
29
|
Verified
8.9
1320
|
Verified
9.1
30
|
Verified
8.6
1288
|
Verified
8.9
32
|
Verified
Generative AI
8.2
94
8.1
15
Self-Service Experience
8.9
655
8.6
31
8.9
652
8.5
28
Feature Not Available
8.0
22
8.2
491
8.3
25
8.4
536
8.3
26
Self-Service Platform
8.7
532
8.8
25
8.8
538
8.7
25
8.4
479
8.3
25
8.6
523
8.7
26
Agentic AI - Customer Self-Service
7.4
47
Not enough data
7.8
46
Not enough data
7.4
47
Not enough data
7.9
49
Not enough data
8.1
51
Not enough data
7.5
48
Not enough data
7.5
47
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
9.3(won by default)
89
Not enough data
9.0(won by default)
86
Not enough data
9.6(won by default)
89
Not enough data
Channels
9.4(won by default)
89
Not enough data
8.8(won by default)
88
Not enough data
9.5(won by default)
91
Not enough data
8.3(won by default)
81
Not enough data
8.8(won by default)
83
Not enough data
Insight
9.1(won by default)
86
Not enough data
9.2(won by default)
88
Not enough data
8.8(won by default)
83
Not enough data
9.3(won by default)
83
Not enough data
Generative AI
Feature Not Available
8.5
9
7.2
16
8.7
9
Agentic AI - E-Commerce Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.8
182
Not enough data
8.0
184
Not enough data
7.7
165
Not enough data
8.5
178
Not enough data
8.0
161
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.5
158
Not enough data
7.9
159
Not enough data
7.8
167
Not enough data
8.4
171
Not enough data
Automation
8.2
174
Not enough data
7.9
162
Not enough data
7.2
155
Not enough data
Autonomy
7.6
162
Not enough data
7.7
163
Not enough data
7.2
159
Not enough data
7.7
164
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and Richpanel are categorized as Digital Customer Service Platforms, Conversational Support, Live Chat, Help Desk, and Customer Self-Service
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Richpanel
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.6%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.7%
Other
43.5%
Retail
13.3%
Health, Wellness and Fitness
12.2%
Consumer Goods
10.0%
Apparel & Fashion
8.9%
Cosmetics
7.8%
Other
47.8%
Alternatives
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
Richpanel has no discussions with answers
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