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At a Glance
Market Segments
Small-Business (58.7% of reviews)
Small-Business (82.2% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
Starting at $29.00 1 Users Per Month
Fin by Intercom
Star Rating
(3,669)4.5 out of 5
Market Segments
Small-Business (58.7% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansRichpanel
Star Rating
(93)4.7 out of 5
Market Segments
Small-Business (82.2% of reviews)
Entry-Level Pricing
Starting at $29.00 1 Users Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Intercom excels in its Live Chat feature, scoring 9.3, which reviewers mention provides a seamless experience for real-time customer interactions. In contrast, Richpanel also offers a strong live chat experience with a perfect score of 10.0, indicating a superior performance in this area.
- Reviewers mention that Richpanel's Quality of Support is notably high at 9.6, with users appreciating the responsiveness and helpfulness of the support team. Intercom, while still strong at 8.7, does not match the level of support satisfaction reported by Richpanel users.
- G2 users highlight Richpanel's Ticket Collaboration feature, which scored 9.1, as a standout for teams needing to work together on customer issues. Intercom's score of 8.8 indicates it is effective but may not offer the same level of collaborative tools that users find beneficial in Richpanel.
- Users on G2 report that Richpanel's Customer and Contacts Database functionality, rated at 9.3, allows for better management and segmentation of customer data compared to Intercom's score of 8.7, which some users feel lacks depth in data organization.
- Reviewers mention that Intercom's Automation capabilities, particularly in Ticket Resolution, are effective but score lower at 8.7 compared to Richpanel's overall automation features, which are perceived as more robust and user-friendly.
- Users say that Richpanel's Self-Service Experience is enhanced by its Knowledge Base feature, scoring 8.6, which is appreciated for its ease of use. Intercom's Knowledge Base, while rated higher at 9.0, is noted by some users as being less intuitive in navigation.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Richpanel
Starter
Starting at $29.00
1 Users Per Month
$29 per additional user per month charged monthly.
$24 per additional user per month charged annually or $288/year and save 17%.
Channels: Live Chat + Email
- Help desk
- Email & Live Chat
- Facebook and Instagram Integration
Free Trial
Fin by Intercom
Free Trial is available
Richpanel
Free Trial is available
Ratings
Meets Requirements
8.8
2,808
9.2
74
Ease of Use
8.9
2,838
9.2
75
Ease of Setup
8.4
1,451
9.2
37
Ease of Admin
8.6
1,301
9.4
36
Quality of Support
8.6
2,704
9.6
70
Has the product been a good partner in doing business?
8.8
1,298
9.7
37
Product Direction (% positive)
8.8
2,660
9.5
65
Features by Category
Ticket and Case Management
8.6
1099
|
Verified
9.0
33
8.8
1117
|
Verified
9.3
33
8.7
1094
|
Verified
9.0
34
8.6
1142
|
Verified
8.9
34
8.3
679
|
Verified
8.7
30
8.8
1135
|
Verified
9.2
31
8.8
1059
|
Verified
9.1
31
8.6
960
|
Verified
9.3
33
Generative AI
8.3
246
Feature Not Available
8.2
247
8.9
15
Agentic AI - Help Desk
7.8
59
Not enough data
8.3
60
Not enough data
8.0
60
Not enough data
Communication Channels
8.8
890
|
Verified
9.5
35
8.8
1089
|
Verified
9.5
35
9.4
1263
|
Verified
9.3
33
8.3
811
9.3
30
7.6
521
8.7
27
Platform
8.1
719
|
Verified
8.6
32
8.2
1266
|
Verified
8.7
34
|
Verified
8.7
822
|
Verified
9.2
32
8.6
787
|
Verified
9.1
32
8.1
1014
|
Verified
8.8
34
8.2
1016
|
Verified
8.9
33
Messenger
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Not enough data
Channels
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Not enough data
Customers
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.7
226
Not enough data
8.3
218
Not enough data
Feature Not Available
Not enough data
Design
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Not enough data
Generative AI
Feature Not Available
Not enough data
8.2
84
Not enough data
Responses
9.1
84
Not enough data
9.0
86
Not enough data
9.0
83
Not enough data
Automation - AI Agents
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Not enough data
Platform
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Not enough data
Autonomy - AI Agents
8.4
64
Not enough data
8.6
64
Not enough data
8.4
63
Not enough data
8.7
66
Not enough data
Generative AI
Feature Not Available
Not enough data
8.8
50
Not enough data
Responses
8.8
595
Not enough data
8.8
586
Not enough data
9.0
585
Not enough data
8.8
556
Not enough data
8.6
478
Not enough data
Platform
9.5
610
Not enough data
8.9
580
Not enough data
8.8
577
Not enough data
8.7
561
Not enough data
8.2
419
Not enough data
8.9
528
Not enough data
8.8
582
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
140
Not enough data
Conversational Platform
8.7
1056
9.3
28
8.7
836
9.4
29
8.8
856
9.2
28
9.0
777
9.2
22
Support Automation
8.7
858
8.9
28
8.7
900
9.2
31
8.5
517
9.1
30
8.8
807
9.0
28
Generative AI
Feature Not Available
8.5
13
8.4
154
8.5
12
Customer Support
8.6
198
Not enough data
7.4
184
Not enough data
9.0
204
Not enough data
Automation
8.4
201
Not enough data
8.4
205
Not enough data
8.5
195
Not enough data
Artificial Intelligence
8.5
197
Not enough data
8.6
191
Not enough data
8.5
197
Not enough data
Generative AI
8.3
295
8.2
13
8.3
293
8.1
13
Feature Not Available
Feature Not Available
Communication
9.2
1439
|
Verified
9.0
33
|
Verified
8.9
1447
|
Verified
8.7
36
|
Verified
8.7
1190
|
Verified
8.2
28
|
Verified
9.1
1354
|
Verified
8.7
30
|
Verified
8.2
594
8.1
26
|
Verified
Internal Use
8.2
1266
|
Verified
8.7
34
|
Verified
8.8
1092
|
Verified
8.8
29
|
Verified
8.2
1041
|
Verified
8.4
26
|
Verified
8.7
1246
|
Verified
8.8
29
|
Verified
8.9
1317
|
Verified
9.1
30
|
Verified
8.6
1286
|
Verified
8.9
32
|
Verified
Generative AI
8.2
94
8.1
15
Self-Service Experience
9.0
651
8.6
31
8.9
650
8.5
28
Feature Not Available
8.0
22
8.2
490
8.3
25
8.4
535
8.3
26
Self-Service Platform
8.7
530
8.8
25
8.7
533
8.7
25
8.4
472
8.3
25
8.6
518
8.7
26
Agentic AI - Customer Self-Service
7.4
46
Not enough data
7.8
45
Not enough data
7.4
46
Not enough data
7.8
47
Not enough data
8.0
49
Not enough data
7.4
47
Not enough data
7.5
46
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
9.3(won by default)
89
Not enough data
9.0(won by default)
86
Not enough data
9.6(won by default)
89
Not enough data
Channels
9.4(won by default)
89
Not enough data
8.8(won by default)
88
Not enough data
9.5(won by default)
91
Not enough data
8.3(won by default)
81
Not enough data
8.8(won by default)
83
Not enough data
Insight
9.1(won by default)
86
Not enough data
9.2(won by default)
87
Not enough data
8.8(won by default)
83
Not enough data
9.3(won by default)
83
Not enough data
Generative AI
Feature Not Available
8.5
9
7.2
16
8.7
9
Agentic AI - E-Commerce Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.6
163
Not enough data
7.9
163
Not enough data
7.7
163
Not enough data
8.5
162
Not enough data
8.0
157
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.4
156
Not enough data
7.9
157
Not enough data
7.9
157
Not enough data
8.3
154
Not enough data
Automation
8.1
158
Not enough data
7.9
157
Not enough data
7.2
154
Not enough data
Autonomy
7.5
160
Not enough data
7.7
160
Not enough data
7.2
156
Not enough data
7.6
157
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and Richpanel are categorized as Digital Customer Service Platforms, Conversational Support, Live Chat, Help Desk, and Customer Self-Service
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Richpanel
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.7%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
5.0%
Marketing and Advertising
4.6%
Other
43.4%
Retail
13.3%
Health, Wellness and Fitness
12.2%
Consumer Goods
10.0%
Apparel & Fashion
8.9%
Cosmetics
7.8%
Other
47.8%
Alternatives
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
Richpanel has no discussions with answers
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