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At a Glance
Market Segments
Small-Business (58.7% of reviews)
Enterprise (44.3% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
$30 USD/user/month. Billed Annually.
Fin by Intercom
Star Rating
(3,689)4.5 out of 5
Market Segments
Small-Business (58.7% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansQlik Sense
Star Rating
(921)4.4 out of 5
Market Segments
Enterprise (44.3% of reviews)
Pros & Cons
Entry-Level Pricing
$30 USD/user/month. Billed Annually.
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Intercom excels in its Live Chat feature, scoring a remarkable 9.3, which reviewers mention provides a seamless and engaging customer interaction experience. In contrast, Qlik Sense's live chat functionality scores lower at 8.9, indicating it may not be as robust in real-time customer support.
- Reviewers mention that Intercom's Ticket Collaboration feature, rated at 8.8, allows for effective teamwork in managing customer inquiries, while Qlik Sense's ticketing capabilities are less emphasized, suggesting a potential gap in collaborative support features.
- G2 users highlight Intercom's strong Automation capabilities, particularly in Workflow Automation with a score of 9.1, which reviewers say enhances efficiency. Qlik Sense, while offering automation, does not match this level of user satisfaction, indicating a possible area for improvement.
- Users on G2 report that Qlik Sense shines in Data Visualization, achieving a high score of 9.4, which reviewers mention makes it a powerful tool for presenting complex data insights. Intercom, while effective, does not focus on this aspect, scoring lower in data visualization features.
- Reviewers mention that Intercom's Customization Interface scores 8.5, allowing users to tailor their messaging and support experience effectively. In contrast, Qlik Sense's customization options, while present, are rated slightly higher at 9.2, indicating a more flexible approach to data presentation.
- Users say that Intercom's Customer Support features, particularly the Knowledge Base, score an impressive 9.2, providing users with valuable self-service resources. Qlik Sense's support features, while adequate, do not receive the same level of praise, suggesting that Intercom may offer a more comprehensive support experience.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Qlik Sense
Qlik Sense® Business
$30
USD/user/month. Billed Annually.
SaaS solution to operationalize analytics across groups and teams.
Free Trial
Fin by Intercom
Free Trial is available
Qlik Sense
Free Trial is available
Ratings
Meets Requirements
8.8
2,816
8.5
598
Ease of Use
8.9
2,846
8.4
607
Ease of Setup
8.4
1,456
8.2
329
Ease of Admin
8.6
1,304
7.9
329
Quality of Support
8.6
2,712
8.0
546
Has the product been a good partner in doing business?
8.8
1,301
8.5
325
Product Direction (% positive)
8.8
2,667
8.3
578
Features by Category
Reports
Not enough data
8.4
418
|
Verified
Not enough data
8.3
395
|
Verified
Not enough data
8.5
429
|
Verified
Not enough data
8.3
334
|
Verified
Not enough data
8.8
426
|
Verified
Self Service
Not enough data
8.4
357
|
Verified
Not enough data
8.7
412
|
Verified
Not enough data
8.5
401
|
Verified
Not enough data
8.4
396
|
Verified
Not enough data
7.9
344
|
Verified
Not enough data
7.4
305
|
Verified
Advanced Analytics
Not enough data
7.4
234
|
Verified
Not enough data
8.7
406
|
Verified
Not enough data
7.9
296
|
Verified
Building Reports
Not enough data
8.7
251
|
Verified
Not enough data
8.8
245
|
Verified
Not enough data
8.1
210
|
Verified
Not enough data
7.9
183
|
Verified
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reports
Not enough data
8.4
418
|
Verified
Not enough data
8.3
395
|
Verified
Not enough data
8.5
429
|
Verified
Not enough data
8.3
334
|
Verified
Not enough data
8.8
426
|
Verified
Data Preparation
Not enough data
8.6
201
|
Verified
Not enough data
8.3
187
|
Verified
Data Modeling and Blending
Not enough data
8.8
225
|
Verified
Not enough data
9.2
228
|
Verified
Not enough data
8.9
221
|
Verified
Generative AI
Not enough data
7.4
26
Not enough data
7.5
27
Agentic AI - Analytics Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self Service
Not enough data
8.4
357
|
Verified
Not enough data
8.7
412
|
Verified
Not enough data
8.5
401
|
Verified
Not enough data
8.4
396
|
Verified
Not enough data
7.9
344
|
Verified
Not enough data
7.4
305
|
Verified
Deployment & Integration - Analytics Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Analytics
Not enough data
7.4
234
|
Verified
Not enough data
8.7
406
|
Verified
Not enough data
7.9
296
|
Verified
Performance & Scalability - Analytics Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Analytics & Modeling - Analytics Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI Capabilities - Analytics Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Personalized Intelligence - Analytics Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Building Reports
Not enough data
8.7
251
|
Verified
Not enough data
8.8
245
|
Verified
Not enough data
8.1
210
|
Verified
Not enough data
7.9
183
|
Verified
Reports
Not enough data
8.4
418
|
Verified
Not enough data
8.3
395
|
Verified
Not enough data
8.5
429
|
Verified
Not enough data
8.3
334
|
Verified
Not enough data
8.8
426
|
Verified
Self Service
Not enough data
8.4
357
|
Verified
Not enough data
8.7
412
|
Verified
Not enough data
8.5
401
|
Verified
Not enough data
8.4
396
|
Verified
Not enough data
7.9
344
|
Verified
Not enough data
7.4
305
|
Verified
Building Reports
Not enough data
8.7
251
|
Verified
Not enough data
8.8
245
|
Verified
Not enough data
8.1
210
|
Verified
Not enough data
7.9
183
|
Verified
Ticket and Case Management
8.6
1100
|
Verified
Not enough data
8.8
1118
|
Verified
Not enough data
8.7
1095
|
Verified
Not enough data
8.6
1143
|
Verified
Not enough data
8.3
680
|
Verified
Not enough data
8.8
1136
|
Verified
Not enough data
8.8
1060
|
Verified
Not enough data
8.6
961
|
Verified
Not enough data
Generative AI
8.3
247
Not enough data
8.2
248
Not enough data
Agentic AI - Help Desk
7.8
60
Not enough data
8.2
61
Not enough data
7.9
61
Not enough data
Communication Channels
8.8
891
|
Verified
Not enough data
8.8
1090
|
Verified
Not enough data
9.4
1264
|
Verified
Not enough data
8.3
812
Not enough data
7.6
522
Not enough data
Platform
8.1
720
|
Verified
Not enough data
8.2
1267
|
Verified
Not enough data
8.7
823
|
Verified
Not enough data
8.6
788
|
Verified
Not enough data
8.1
1015
|
Verified
Not enough data
8.2
1017
|
Verified
Not enough data
Messenger
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Not enough data
Channels
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Not enough data
Customers
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Cartography
Not enough data
8.9
61
Not enough data
8.8
54
Not enough data
9.4
64
Not enough data
9.2
55
Analysis
Not enough data
8.8
55
Not enough data
8.9
55
Not enough data
8.9
55
Not enough data
9.0
57
Reporting
Not enough data
9.3
75
Not enough data
8.9
66
Not enough data
9.0
64
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.7
226
Not enough data
8.3
218
Not enough data
Feature Not Available
Not enough data
Design
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Not enough data
Generative AI
Feature Not Available
Not enough data
8.2
84
Not enough data
Responses
9.1
84
Not enough data
9.0
86
Not enough data
9.0
84
Not enough data
Automation - AI Agents
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Not enough data
Platform
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Not enough data
Autonomy - AI Agents
8.4
64
Not enough data
8.6
64
Not enough data
8.4
63
Not enough data
8.7
66
Not enough data
Generative AI
Feature Not Available
Not enough data
8.8
50
Not enough data
Responses
8.8
596
9.2
17
8.8
586
9.3
17
9.0
586
9.4
18
8.8
556
9.0
18
8.6
478
9.5
17
Platform
9.5
611
8.9
18
8.9
581
9.1
19
8.8
578
8.9
19
8.7
561
Feature Not Available
8.2
419
Feature Not Available
8.9
528
9.6
21
8.8
582
Feature Not Available
Generative AI
Feature Not Available
Not enough data
8.4
140
Not enough data
Conversational Platform
8.7
1058
Not enough data
8.7
837
Not enough data
8.7
858
Not enough data
9.0
779
Not enough data
Support Automation
8.6
859
Not enough data
8.7
901
Not enough data
8.5
518
Not enough data
8.8
809
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
154
Not enough data
Automation
Not enough data
9.2
14
Not enough data
8.8
14
Not enough data
9.0
14
Not enough data
9.2
14
Functionality
Not enough data
7.8
15
Not enough data
8.3
16
Not enough data
8.3
16
Administration
Not enough data
8.4
15
Not enough data
9.0
15
Not enough data
9.0
15
Agentic AI - Data Warehouse Automation
Not enough data
Not enough data
Customer Support
8.6
200
Not enough data
7.4
185
Not enough data
9.0
206
Not enough data
Automation
8.4
205
Not enough data
8.3
206
Not enough data
8.5
197
Not enough data
Artificial Intelligence
8.5
198
Not enough data
8.6
193
Not enough data
8.5
199
Not enough data
Generative AI
8.3
296
Not enough data
8.3
294
Not enough data
Feature Not Available
Not enough data
Communication
9.2
1441
|
Verified
Not enough data
8.9
1449
|
Verified
Not enough data
8.7
1191
|
Verified
Not enough data
9.1
1356
|
Verified
Not enough data
8.2
595
Not enough data
Internal Use
8.2
1267
|
Verified
Not enough data
8.7
1094
|
Verified
Not enough data
8.2
1043
|
Verified
Not enough data
8.7
1247
|
Verified
Not enough data
8.9
1319
|
Verified
Not enough data
8.6
1287
|
Verified
Not enough data
Generative AI
8.2
94
Not enough data
Self-Service Experience
8.9
652
Not enough data
8.9
651
Not enough data
Feature Not Available
Not enough data
8.2
490
Not enough data
8.4
535
Not enough data
Self-Service Platform
8.7
530
Not enough data
8.7
534
Not enough data
8.4
474
Not enough data
8.6
519
Not enough data
Agentic AI - Customer Self-Service
7.4
46
Not enough data
7.8
45
Not enough data
7.4
46
Not enough data
7.8
47
Not enough data
8.1
50
Not enough data
7.4
47
Not enough data
7.5
46
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
9.3(won by default)
89
Not enough data
9.0(won by default)
86
Not enough data
9.6(won by default)
89
Not enough data
Channels
9.4(won by default)
89
Not enough data
8.8(won by default)
88
Not enough data
9.5(won by default)
91
Not enough data
8.3(won by default)
81
Not enough data
8.8(won by default)
83
Not enough data
Insight
9.1(won by default)
86
Not enough data
9.2(won by default)
87
Not enough data
8.8(won by default)
83
Not enough data
9.3(won by default)
83
Not enough data
Generative AI
Feature Not Available
Not enough data
7.2
16
Not enough data
Agentic AI - Productivity Bots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Statistical Tool
Not enough data
8.8
70
Not enough data
8.7
65
Not enough data
8.3
67
Data Analysis
Not enough data
9.2
68
Not enough data
9.2
71
Decision Making
Not enough data
8.9
75
Not enough data
9.2
78
Not enough data
8.8
76
Not enough data
9.0
76
Generative AI
Not enough data
8.3
8
Not enough data
8.3
8
Customer Query Resolution - AI Customer Support Agents
7.6
167
Not enough data
7.9
165
Not enough data
7.7
164
Not enough data
8.5
163
Not enough data
8.0
159
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.4
157
Not enough data
7.9
158
Not enough data
7.9
159
Not enough data
8.3
158
Not enough data
Automation
8.1
160
Not enough data
7.9
158
Not enough data
7.2
154
Not enough data
Autonomy
7.5
161
Not enough data
7.7
161
Not enough data
7.2
157
Not enough data
7.6
160
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and Qlik Sense are categorized as Chatbots
Unique Categories
Fin by Intercom is categorized as AI Customer Support Agents, Customer Service Automation, Digital Customer Service Platforms, AI Agents For Business Operations, Shared Inbox, Conversational Support, Customer Communications Management, Digital Adoption Platform, Conversational Marketing, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Qlik Sense is categorized as Location Intelligence, Productivity Bots, Embedded Business Intelligence, Analytics Platforms, Predictive Analytics, and Data Warehouse Automation
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Qlik Sense
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.7%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.6%
Other
43.4%
Information Technology and Services
10.9%
Computer Software
6.5%
Financial Services
5.9%
Hospital & Health Care
5.7%
Retail
5.2%
Other
65.7%
Alternatives
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
Do you recommend switching to Qliksense?
3 Comments
PM
Qliksense is pretty decent tool when it comes to Data Visualization and its script editor feature gives the developer the liberty on data manipulation.Read more
what is the best way to download all analysis images?
1 Comment
DS
It depends on the tool you are using.
The best way is probably to use a reporting system (Qlik, Tableau, PowerBI, SiSense, Kibella, Kibana, etc) and have...Read more
What is the best way to deploy a chatbot with Qlik Sense?
1 Comment
Official Response from Qlik Sense
Qlik Sense has a conversational analytics capability called "Insight Advisor Chat" which is available from September 2020. This will provide you with a...Read more
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