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At a Glance
Market Segments
Small-Business (58.6% of reviews)
Small-Business (90.6% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
Free
Fin by Intercom
Star Rating
(3,685)4.5 out of 5
Market Segments
Small-Business (58.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansMissive
Star Rating
(716)4.6 out of 5
Market Segments
Small-Business (90.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that while both Fin by Intercom and Missive offer strong multi-channel coverage, Fin excels in live chat functionality, scoring 9.5 compared to Missive's 8.5. Reviewers mention that the live chat feature in Fin is intuitive and integrates seamlessly with their existing workflows.
- Reviewers mention that Missive shines in quality of support, with a score of 9.3, significantly higher than Fin's 8.6. Users on G2 highlight the responsiveness and helpfulness of Missive's support team, making it a preferred choice for businesses needing reliable assistance.
- Users say that Fin by Intercom has a more robust email tracking feature, scoring 8.2 compared to Missive's 7.4. Reviewers appreciate the detailed insights provided by Fin's email tracking, which helps them optimize their outreach strategies effectively.
- G2 users report that Missive's tagging system is superior, with a score of 9.0 versus Fin's 8.7. Reviewers mention that the tagging feature in Missive allows for better organization and retrieval of conversations, enhancing team collaboration.
- Users on G2 highlight that Fin's pop-up chat feature is particularly effective, scoring 9.2, while Missive's is rated lower at 7.6. Reviewers say that the pop-up chat in Fin is customizable and user-friendly, leading to higher engagement rates with customers.
- Reviewers mention that both products offer templates, but they score equally at 8.8. However, users report that Fin's templates are more versatile and easier to customize, which helps streamline communication processes across teams.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Missive
Free
Free
- 15 days history limit
- Up to 3 users per organization
- Limited to 2 personal accounts per user
Free Trial
Fin by Intercom
Free Trial is available
Missive
Free Trial is available
Ratings
Meets Requirements
8.8
2,815
9.0
686
Ease of Use
8.9
2,845
8.8
700
Ease of Setup
8.4
1,456
8.6
612
Ease of Admin
8.6
1,304
9.0
222
Quality of Support
8.6
2,711
9.3
589
Has the product been a good partner in doing business?
8.8
1,301
9.6
217
Product Direction (% positive)
8.8
2,666
9.4
673
Features by Category
Ticket and Case Management
8.6
1100
|
Verified
Not enough data
8.8
1118
|
Verified
Not enough data
8.7
1095
|
Verified
Not enough data
8.6
1143
|
Verified
Not enough data
8.3
680
|
Verified
Not enough data
8.8
1136
|
Verified
Not enough data
8.8
1060
|
Verified
Not enough data
8.6
961
|
Verified
Not enough data
Generative AI
8.3
247
Not enough data
8.2
248
Not enough data
Agentic AI - Help Desk
7.8
60
Not enough data
8.2
61
Not enough data
7.9
61
Not enough data
Communication Channels
8.8
891
|
Verified
Not enough data
8.8
1090
|
Verified
Not enough data
9.4
1264
|
Verified
Not enough data
8.3
812
Not enough data
7.6
522
Not enough data
Platform
8.1
720
|
Verified
Not enough data
8.2
1267
|
Verified
Feature Not Available
8.7
823
|
Verified
Not enough data
8.6
788
|
Verified
Not enough data
8.1
1015
|
Verified
Not enough data
8.2
1017
|
Verified
Not enough data
Messenger
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Not enough data
Channels
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Not enough data
Customers
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Business Instant Messaging
Not enough data
8.7
223
Not enough data
8.9
227
Not enough data
7.8
229
Business Instant Messaging
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Business Instant Messaging
Not enough data
8.6
221
Not enough data
9.1
223
Not enough data
8.3
216
Generative AI - Business Instant Messaging
Not enough data
7.1
97
AI - Business Instant Messaging
Not enough data
6.9
96
Not enough data
7.0
94
Not enough data
6.9
93
Not enough data
7.0
94
Agentic AI - Business Instant Messaging
Not enough data
7.3
40
Not enough data
7.4
41
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.7
226
8.7
286
8.3
218
8.2
270
Feature Not Available
Feature Not Available
Design
Feature Not Available
8.3
264
Feature Not Available
7.2
255
8.7
230
8.5
266
8.7
222
8.7
267
8.6
215
8.4
254
Generative AI
Feature Not Available
7.7
240
8.2
84
7.5
237
Inbox Tools
Not enough data
9.3
435
Not enough data
8.8
429
Not enough data
8.7
423
Not enough data
9.0
427
Coordination Tools
Not enough data
8.2
412
Not enough data
8.5
414
Not enough data
7.9
414
Software Options
Not enough data
9.1
418
Not enough data
8.8
419
Email Client - Agentic AI
Not enough data
6.6
85
Not enough data
7.0
90
Responses
9.1
84
Not enough data
9.0
86
Not enough data
9.0
83
Not enough data
Automation - AI Agents
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Not enough data
Platform
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Not enough data
Autonomy - AI Agents
8.4
64
Not enough data
8.6
64
Not enough data
8.4
63
Not enough data
8.7
66
Not enough data
Generative AI
Feature Not Available
Not enough data
8.8
50
Not enough data
Responses
8.8
596
Not enough data
8.8
586
Not enough data
9.0
586
Not enough data
8.8
556
Not enough data
8.6
478
Not enough data
Platform
9.5
611
Not enough data
8.9
581
Not enough data
8.8
577
Not enough data
8.7
561
Not enough data
8.2
419
Not enough data
8.9
528
Not enough data
8.8
582
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
140
Not enough data
Conversational Platform
8.7
1057
Not enough data
8.7
837
Not enough data
8.7
857
Not enough data
9.0
778
Not enough data
Support Automation
8.6
859
Not enough data
8.7
901
Not enough data
8.5
518
Not enough data
8.8
808
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
154
Not enough data
Sorting & Filtering
Not enough data
7.7
194
Not enough data
8.8
195
Not enough data
6.9
176
Not enough data
8.2
186
Integrations
Not enough data
7.3
159
Not enough data
8.9
182
Not enough data
7.3
153
Time Management
Not enough data
9.1
183
Not enough data
8.7
171
Not enough data
9.0
179
Generative AI
Not enough data
7.3
166
Not enough data
6.3
155
Not enough data
7.0
160
Agentic AI - Email Management
Not enough data
6.6
75
Not enough data
7.0
75
Customer Support
8.6
199
Not enough data
7.4
185
Not enough data
9.0
205
Not enough data
Automation
8.4
204
Not enough data
8.3
206
Not enough data
8.5
197
Not enough data
Artificial Intelligence
8.5
198
Not enough data
8.6
193
Not enough data
8.5
199
Not enough data
Generative AI
8.3
296
8.0
121
8.3
294
7.9
120
Feature Not Available
Feature Not Available
Communication
9.2
1441
|
Verified
7.7
150
8.9
1449
|
Verified
8.6
153
8.7
1191
|
Verified
Feature Not Available
9.1
1356
|
Verified
Feature Not Available
8.2
595
Feature Not Available
Internal Use
8.2
1267
|
Verified
Feature Not Available
8.7
1094
|
Verified
8.6
154
8.2
1043
|
Verified
7.9
143
8.7
1247
|
Verified
Feature Not Available
8.9
1319
|
Verified
9.1
153
8.6
1287
|
Verified
8.1
141
Generative AI
8.2
94
Not enough data
Self-Service Experience
8.9
652
Not enough data
8.9
651
Not enough data
Feature Not Available
Not enough data
8.2
490
Not enough data
8.4
535
Not enough data
Self-Service Platform
8.7
530
Not enough data
8.7
534
Not enough data
8.4
473
Not enough data
8.6
519
Not enough data
Agentic AI - Customer Self-Service
7.4
46
Not enough data
7.8
45
Not enough data
7.4
46
Not enough data
7.8
47
Not enough data
8.1
50
Not enough data
7.4
47
Not enough data
7.5
46
Not enough data
Generative AI
Feature Not Available
7.9(won by default)
93
Feature Not Available
7.8(won by default)
90
Process
9.3(won by default)
89
Feature Not Available
9.0(won by default)
86
Feature Not Available
9.6(won by 1.1)
89
8.5
110
Channels
9.4(won by 0.6)
89
8.8
108
8.8(won by 0.1)
88
8.7
109
9.5(won by 0.9)
91
8.6
104
8.3(won by 0.9)
81
7.4
102
8.8(won by 0.3)
83
8.5
105
Insight
9.1(won by default)
86
Feature Not Available
9.2(won by default)
87
Feature Not Available
8.8(won by default)
83
Feature Not Available
9.3(won by default)
83
Feature Not Available
Generative AI
Feature Not Available
Not enough data
7.2
16
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.6
167
Not enough data
7.9
165
Not enough data
7.7
164
Not enough data
8.5
163
Not enough data
8.0
159
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.4
157
Not enough data
7.9
158
Not enough data
7.9
159
Not enough data
8.3
158
Not enough data
Automation
8.1
160
Not enough data
7.9
157
Not enough data
7.2
154
Not enough data
Autonomy
7.5
161
Not enough data
7.7
161
Not enough data
7.2
157
Not enough data
7.6
160
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and Missive are categorized as Shared Inbox, Customer Communications Management, Social Customer Service, and Live Chat
Unique Categories
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Missive
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.7%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.6%
Other
43.4%
Accounting
7.6%
Marketing and Advertising
7.3%
Construction
6.9%
Leisure, Travel & Tourism
6.1%
Computer Software
5.4%
Other
66.7%
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
What is Missive app?
1 Comment
Official Response from Missive
Missive is a team collaboration and productivity tool built around your communication. Its main objective is to break silos between your internal and...Read more
What does Missive do?
1 Comment
Official Response from Missive
Missive is a team collaboration and productivity tool built around your communication. Its main objective is to break silos between your internal and...Read more
Is Front app good?
1 Comment
Official Response from Missive
Yes, Front is a good and solid software. One of the main differences is that Missive does not offer a feature where you forward emails to a Front address and...Read more
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