Compare Fin by Intercom and Missive 
At a Glance
Market Segments
Small-Business (58.5% of reviews)
Small-Business (90.1% of reviews)
Entry-Level Pricing
$0.99 1 Outcome
Free
Fin by Intercom
Star Rating
(3,818)4.5 out of 5
Market Segments
Small-Business (58.5% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Outcome
Free Trial is available
Browse all 4 pricing plansMissive
Star Rating
(784)4.7 out of 5
Market Segments
Small-Business (90.1% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Fin by Intercom excels in providing a human-like interaction, with users appreciating its quick and comprehensive responses. Many find it refreshing compared to other AI chatbots that often deliver vague answers.
- Users say Missive shines in email management, particularly for teams handling high volumes of communication. Reviewers highlight the effectiveness of its shared inbox feature, which allows team members to easily respond to vendor inquiries without sifting through individual email threads.
- According to verified reviews, Fin by Intercom has a strong performance in live chat capabilities, with users noting its ability to provide immediate assistance. This feature is particularly beneficial for businesses looking to enhance customer support through real-time interactions.
- Reviewers mention that Missive's organizational tools are a standout, especially for teams that need to manage multiple accounts. Users appreciate the ability to assign tasks within team inboxes, which streamlines communication and keeps information contained in one thread.
- G2 reviewers highlight that while Fin by Intercom has a slightly lower overall satisfaction score, it still offers valuable features like AI text generation and summarization, which users find helpful for automating responses and summarizing conversations.
- Users report that Missive's quality of support is notably high, with many praising the responsiveness and helpfulness of the support team. This aspect is crucial for teams that rely on timely assistance to resolve issues and maintain productivity.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Outcome
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund – no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Missive
Free
Free
- 15 days history limit
- Up to 3 users per organization
- Limited to 2 personal accounts per user
Free Trial
Fin by Intercom
Free Trial is available
Missive
Free Trial is available
Ratings
Meets Requirements
8.7
2,877
9.0
754
Ease of Use
8.9
2,908
8.8
768
Ease of Setup
8.4
1,510
8.6
673
Ease of Admin
8.6
1,340
9.0
247
Quality of Support
8.6
2,773
9.3
646
Has the product been a good partner in doing business?
8.8
1,336
9.6
243
Product Direction (% positive)
8.8
2,729
9.4
738
Features by Category
Ticket and Case Management
8.6
1102
|
Verified
Not enough data
8.8
1122
|
Verified
Not enough data
8.7
1100
|
Verified
Not enough data
8.6
1151
|
Verified
Not enough data
8.3
681
|
Verified
Not enough data
8.8
1138
|
Verified
Not enough data
8.8
1063
|
Verified
Not enough data
8.6
964
|
Verified
Not enough data
Generative AI
8.3
249
Not enough data
8.2
249
Not enough data
Agentic AI - Help Desk
7.8
62
Not enough data
8.3
62
Not enough data
7.9
62
Not enough data
Communication Channels
8.8
894
|
Verified
Not enough data
8.8
1093
|
Verified
Not enough data
9.4
1269
|
Verified
Not enough data
8.3
812
Not enough data
7.6
523
Not enough data
Platform
8.1
722
|
Verified
Not enough data
8.2
1270
|
Verified
Feature Not Available
8.7
826
|
Verified
Not enough data
8.7
791
|
Verified
Not enough data
8.1
1018
|
Verified
Not enough data
8.2
1019
|
Verified
Not enough data
Messenger
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Not enough data
Channels
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Not enough data
Customers
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Business Instant Messaging
Not enough data
8.7
224
Not enough data
8.9
229
Not enough data
7.7
232
Business Instant Messaging
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Business Instant Messaging
Not enough data
8.6
222
Not enough data
9.1
224
Not enough data
8.3
217
Generative AI - Business Instant Messaging
Not enough data
7.1
97
AI - Business Instant Messaging
Not enough data
6.9
96
Not enough data
7.0
95
Not enough data
6.9
93
Not enough data
7.0
94
Agentic AI - Business Instant Messaging
Not enough data
7.3
40
Not enough data
7.4
41
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.8
229
8.7
287
8.3
218
8.2
270
Feature Not Available
Feature Not Available
Design
Feature Not Available
8.4
265
Feature Not Available
7.2
255
8.7
230
8.5
268
8.7
222
8.7
268
8.6
215
8.4
254
Generative AI
Feature Not Available
7.7
240
8.2
85
7.5
237
Inbox Tools
Not enough data
9.3
443
Not enough data
8.8
434
Not enough data
8.7
429
Not enough data
9.0
432
Coordination Tools
Not enough data
8.2
417
Not enough data
8.5
417
Not enough data
7.9
421
Software Options
Not enough data
9.1
424
Not enough data
8.8
424
Email Client - Agentic AI
Not enough data
6.6
86
Not enough data
7.0
94
Responses
9.1
84
Not enough data
9.0
86
Not enough data
9.0
84
Not enough data
Automation - AI Agents
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Not enough data
Platform
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Not enough data
Autonomy - AI Agents
8.5
65
Not enough data
8.6
65
Not enough data
8.4
64
Not enough data
8.7
67
Not enough data
Generative AI
Feature Not Available
Not enough data
8.8
50
Not enough data
Responses
8.8
597
Not enough data
8.8
587
Not enough data
9.0
589
Not enough data
8.8
558
Not enough data
8.6
478
Not enough data
Platform
9.5
616
Not enough data
8.9
584
Not enough data
8.8
579
Not enough data
8.7
564
Not enough data
8.2
419
Not enough data
8.9
528
Not enough data
8.8
583
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
142
Not enough data
Conversational Platform
8.7
1058
Not enough data
8.7
839
Not enough data
8.7
858
Not enough data
9.0
779
Not enough data
Support Automation
8.6
859
Not enough data
8.7
901
Not enough data
8.5
519
Not enough data
8.8
813
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
155
Not enough data
Sorting & Filtering
Not enough data
7.7
198
Not enough data
8.8
200
Not enough data
6.9
177
Not enough data
8.2
191
Integrations
Not enough data
7.3
160
Not enough data
8.9
185
Not enough data
7.3
154
Time Management
Not enough data
9.1
189
Not enough data
8.7
172
Not enough data
9.0
183
Generative AI
Not enough data
7.3
169
Not enough data
6.3
156
Not enough data
7.0
162
Agentic AI - Email Management
Not enough data
6.6
76
Not enough data
7.0
76
Customer Support
8.6
202
Not enough data
7.4
185
Not enough data
9.0
214
Not enough data
Automation
8.4
211
Not enough data
8.3
208
Not enough data
8.5
198
Not enough data
Artificial Intelligence
8.5
201
Not enough data
8.6
193
Not enough data
8.5
204
Not enough data
Generative AI
8.3
297
8.0
121
8.3
295
7.9
120
Feature Not Available
Feature Not Available
Communication
9.2
1443
|
Verified
7.7
153
8.9
1451
|
Verified
8.6
155
8.7
1192
|
Verified
Feature Not Available
9.1
1358
|
Verified
Feature Not Available
8.2
595
Feature Not Available
Internal Use
8.2
1270
|
Verified
Feature Not Available
8.7
1095
|
Verified
8.6
158
8.2
1043
|
Verified
8.0
144
8.7
1251
|
Verified
Feature Not Available
8.9
1321
|
Verified
9.2
158
8.6
1289
|
Verified
8.1
142
Generative AI
8.2
94
Not enough data
Self-Service Experience
9.0
657
Not enough data
8.9
653
Not enough data
Feature Not Available
Not enough data
8.2
491
Not enough data
8.4
536
Not enough data
Self-Service Platform
8.7
532
Not enough data
8.8
540
Not enough data
8.4
482
Not enough data
8.6
524
Not enough data
Agentic AI - Customer Self-Service
7.4
47
Not enough data
7.9
47
Not enough data
7.4
47
Not enough data
7.9
49
Not enough data
8.1
51
Not enough data
7.5
48
Not enough data
7.5
47
Not enough data
Generative AI
Feature Not Available
7.9(won by default)
93
Feature Not Available
7.8(won by default)
90
Process
9.3(won by default)
89
Feature Not Available
9.0(won by default)
86
Feature Not Available
9.6(won by 1.0)
89
8.6
111
Channels
9.4(won by 0.6)
89
8.8
109
8.8(won by 0.1)
88
8.7
110
9.5(won by 0.9)
91
8.6
105
8.3(won by 1.0)
81
7.3
103
8.8(won by 0.3)
83
8.5
105
Insight
9.1(won by default)
86
Feature Not Available
9.2(won by default)
88
Feature Not Available
8.8(won by default)
83
Feature Not Available
9.3(won by default)
83
Feature Not Available
Generative AI
Feature Not Available
Not enough data
7.4
17
Not enough data
Natural Language Interaction - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Intent & Action Handling - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Context & Personalization - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Enterprise Integration & Deployment - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.8
190
Not enough data
7.9
195
Not enough data
7.8
167
Not enough data
8.5
188
Not enough data
8.0
161
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.5
158
Not enough data
7.9
160
Not enough data
7.9
171
Not enough data
8.5
187
Not enough data
Automation
8.3
191
Not enough data
8.0
163
Not enough data
7.2
156
Not enough data
Autonomy
7.6
162
Not enough data
7.7
163
Not enough data
7.2
161
Not enough data
7.7
166
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and Missive are categorized as Shared Inbox, Customer Communications Management, Social Customer Service, and Live Chat
Unique Categories
Fin by Intercom is categorized as AI Customer Support Agents, Customer Service Automation, Digital Customer Service Platforms, AI Agents For Business Operations, Conversational Support, Digital Adoption Platform, Conversational Marketing, Chatbots, Help Desk, Customer Self-Service, and Conversational Interface Agents
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Missive
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.5%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.7%
Other
43.5%
Accounting
8.8%
Marketing and Advertising
6.9%
Construction
6.3%
Leisure, Travel & Tourism
5.7%
Real Estate
5.4%
Other
66.9%
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
Is Front app good?
1 Comment
Official Response from Missive
Yes, Front is a good and solid software. One of the main differences is that Missive does not offer a feature where you forward emails to a Front address and...Read more
What does Missive do?
1 Comment
Official Response from Missive
Missive is a team collaboration and productivity tool built around your communication. Its main objective is to break silos between your internal and...Read more
What is Missive app?
1 Comment
Official Response from Missive
Missive is a team collaboration and productivity tool built around your communication. Its main objective is to break silos between your internal and...Read more
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