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Fin by Intercom
Fin by Intercom
(3,752)
4.5 out of 5
Fin by Intercom
By Intercom, Inc.
Optimized for quick response
Manychat
Manychat
(157)
4.5 out of 5
Manychat
By ManyChat
At a Glance
Fin by Intercom
Fin by Intercom
Star Rating
(3,752)4.5 out of 5
Market Segments
Small-Business (58.6% of reviews)
Information
Pros & Cons
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plans
Manychat
Manychat
Star Rating
(157)4.5 out of 5
Market Segments
Small-Business (89.3% of reviews)
Information
Pros & Cons
Entry-Level Pricing
Free Trial Per Month
Browse all 2 pricing plans
AI Generated Summary
AI-generated. Powered by real user reviews.
  • G2 reviewers report that Fin by Intercom excels in providing a highly customizable chat experience, with users appreciating features like snippets and adaptable conversation behaviors. This flexibility allows for a more personalized interaction, reducing misunderstandings during chats.
  • Users say Manychat stands out for its ease of use, particularly in building and managing automation without requiring technical expertise. Reviewers highlight how this simplicity enables them to scale conversations quickly while maintaining consistent messaging across multiple channels.
  • According to verified reviews, Fin by Intercom is praised for its answer accuracy, with users noting that it provides reliable information about 80-90% of the time. This capability significantly reduces the time spent searching for answers, enhancing overall efficiency.
  • Reviewers mention that Manychat is particularly effective in driving client engagement across social media platforms like Instagram and Facebook Messenger. Users appreciate how it automates conversations, saving time and improving response rates, which is crucial for maintaining customer relationships.
  • G2 reviewers highlight that while Fin by Intercom has a slightly more complex setup process, it is still manageable, with many users finding the initial onboarding straightforward. This contrasts with Manychat, which is often described as super easy to set up, even for those without a development background.
  • Users report that both products have their strengths in support quality, but Fin by Intercom edges out slightly with a higher quality of support rating. Users appreciate the responsive assistance they receive, which is vital for troubleshooting and optimizing their chat functionalities.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Browse all 5 pricing plans
Manychat
Free
Free Trial
Per Month
Browse all 2 pricing plans
Free Trial
Fin by Intercom
Free Trial is available
Manychat
Free Trial is available
Ratings
Meets Requirements
8.8
2,844
9.0
109
Ease of Use
8.9
2,874
8.8
112
Ease of Setup
8.4
1,481
8.9
74
Ease of Admin
8.6
1,320
9.1
64
Quality of Support
8.6
2,740
8.3
100
Has the product been a good partner in doing business?
8.8
1,317
8.9
62
Product Direction (% positive)
8.8
2,695
9.1
102
Features by Category
Marketing AutomationHide 47 FeaturesShow 47 Features
Not enough data
8.8
66
Email Marketing
Not enough data
8.5
33
|
Verified
Not enough data
8.8
32
|
Verified
Not enough data
8.9
14
Not enough data
8.8
30
|
Verified
Online Marketing
Not enough data
8.0
36
|
Verified
Not enough data
8.6
38
|
Verified
Not enough data
8.3
28
|
Verified
Not enough data
9.1
41
|
Verified
Not enough data
8.7
15
Lead Management
Not enough data
9.1
40
|
Verified
Not enough data
8.6
16
Not enough data
9.1
37
|
Verified
Not enough data
8.8
33
|
Verified
Not enough data
9.1
35
|
Verified
Not enough data
8.6
33
|
Verified
Not enough data
9.1
36
|
Verified
Not enough data
8.7
33
|
Verified
Campaign Management
Not enough data
8.4
15
Not enough data
8.8
33
|
Verified
Not enough data
8.8
31
|
Verified
Not enough data
8.1
13
Social
Not enough data
8.7
14
Not enough data
9.0
14
Not enough data
9.4
13
Not enough data
9.3
39
|
Verified
Not enough data
9.5
38
|
Verified
Reporting & Analytics
Not enough data
8.7
39
|
Verified
Not enough data
8.0
16
Not enough data
8.3
34
|
Verified
Not enough data
8.3
32
|
Verified
Not enough data
8.8
12
Platform
Not enough data
9.2
10
Not enough data
9.0
13
Not enough data
8.8
34
|
Verified
Not enough data
8.9
11
Not enough data
8.5
24
|
Verified
Not enough data
9.2
30
|
Verified
Not enough data
9.1
27
|
Verified
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
9.0
31
|
Verified
Not enough data
8.9
30
|
Verified
Not enough data
8.9
27
|
Verified
Help DeskHide 24 FeaturesShow 24 Features
8.4
1,893
Not enough data
Ticket and Case Management
8.6
1100
|
Verified
Not enough data
8.8
1118
|
Verified
Not enough data
8.7
1096
|
Verified
Not enough data
8.6
1147
|
Verified
Not enough data
8.3
680
|
Verified
Not enough data
8.8
1136
|
Verified
Not enough data
8.8
1060
|
Verified
Not enough data
8.6
961
|
Verified
Not enough data
Generative AI
8.3
247
Not enough data
8.2
248
Not enough data
Agentic AI - Help Desk
7.8
61
Not enough data
8.2
61
Not enough data
7.9
61
Not enough data
Communication Channels
8.8
891
|
Verified
Not enough data
8.8
1090
|
Verified
Not enough data
9.4
1264
|
Verified
Not enough data
8.3
812
Not enough data
7.6
522
Not enough data
Platform
8.1
721
|
Verified
Not enough data
8.2
1268
|
Verified
Not enough data
8.7
825
|
Verified
Not enough data
8.6
790
|
Verified
Not enough data
8.1
1016
|
Verified
Not enough data
8.2
1018
|
Verified
Not enough data
User Provisioning and Governance ToolsHide 15 FeaturesShow 15 Features
Not enough data
Not enough data
User on/off Boarding
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Maintenance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Governance
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational MarketingHide 21 FeaturesShow 21 Features
8.4
562
8.4
73
Messenger
8.8
383
|
Verified
9.0
57
|
Verified
8.1
363
|
Verified
7.8
54
|
Verified
9.3
478
|
Verified
8.7
62
|
Verified
8.5
327
|
Verified
8.9
55
|
Verified
Channels
8.0
293
|
Verified
9.2
63
|
Verified
9.0
438
|
Verified
8.8
52
|
Verified
7.9
207
|
Verified
7.3
34
|
Verified
7.3
121
7.1
14
8.1
229
|
Verified
7.4
28
|
Verified
Customers
8.8
428
|
Verified
8.6
54
|
Verified
8.6
432
|
Verified
8.5
53
|
Verified
8.2
436
|
Verified
7.9
56
|
Verified
8.3
387
|
Verified
9.2
55
|
Verified
8.2
379
|
Verified
8.7
59
|
Verified
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Digital Adoption PlatformHide 13 FeaturesShow 13 Features
8.7
228
Not enough data
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
SMS MarketingHide 20 FeaturesShow 20 Features
Not enough data
9.3
20
Text Messaging
Not enough data
8.8
11
|
Verified
Not enough data
9.1
9
|
Verified
Not enough data
9.5
11
|
Verified
Not enough data
10.0
13
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
SMS Platform
Not enough data
8.9
11
|
Verified
Not enough data
9.9
13
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Agentic AI - SMS Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Communications ManagementHide 10 FeaturesShow 10 Features
8.5
256
Not enough data
Channels
8.7
227
Not enough data
8.3
218
Not enough data
Feature Not Available
Not enough data
Design
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Not enough data
Generative AI
Feature Not Available
Not enough data
8.2
84
Not enough data
Shared InboxHide 12 FeaturesShow 12 Features
8.3
137
Not enough data
Productivity Tools
8.8
128
Not enough data
8.3
125
Not enough data
8.1
120
Not enough data
8.7
123
Not enough data
8.8
123
Not enough data
8.5
123
Not enough data
8.7
124
Not enough data
Analytics
8.2
111
Not enough data
8.2
119
Not enough data
8.1
118
Not enough data
Agentic AI - Shared Inbox
7.6
26
Not enough data
7.6
26
Not enough data
AI Agents For Business OperationsHide 17 FeaturesShow 17 Features
8.2
93
Not enough data
Responses
9.1
84
Not enough data
9.0
86
Not enough data
9.0
84
Not enough data
Automation - AI Agents
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Not enough data
Platform
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Not enough data
Autonomy - AI Agents
8.4
64
Not enough data
8.6
64
Not enough data
8.4
63
Not enough data
8.7
66
Not enough data
Generative AI
Feature Not Available
Not enough data
8.8
50
Not enough data
ChatbotsHide 14 FeaturesShow 14 Features
8.8
700
Not enough data
Responses
8.8
596
Not enough data
8.8
586
Not enough data
9.0
588
Not enough data
8.8
557
Not enough data
8.6
478
Not enough data
Platform
9.5
613
Not enough data
8.9
583
Not enough data
8.8
579
Not enough data
8.7
562
Not enough data
8.2
419
Not enough data
8.9
528
Not enough data
8.8
583
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
140
Not enough data
Conversational SupportHide 10 FeaturesShow 10 Features
8.7
1,227
Not enough data
Conversational Platform
8.7
1058
Not enough data
8.7
837
Not enough data
8.7
858
Not enough data
9.0
779
Not enough data
Support Automation
8.6
859
Not enough data
8.7
901
Not enough data
8.5
518
Not enough data
8.8
812
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
154
Not enough data
Social Commerce PlatformsHide 16 FeaturesShow 16 Features
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social Shopping
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Service AutomationHide 9 FeaturesShow 9 Features
8.4
238
Not enough data
Customer Support
8.6
200
Not enough data
7.4
185
Not enough data
9.0
212
Not enough data
Automation
8.4
210
Not enough data
8.3
208
Not enough data
8.5
197
Not enough data
Artificial Intelligence
8.5
201
Not enough data
8.6
193
Not enough data
8.5
201
Not enough data
Live ChatHide 14 FeaturesShow 14 Features
8.6
1,830
Not enough data
Generative AI
8.3
296
Not enough data
8.3
294
Not enough data
Feature Not Available
Not enough data
Communication
9.2
1441
|
Verified
Not enough data
8.9
1449
|
Verified
Not enough data
8.7
1191
|
Verified
Not enough data
9.1
1356
|
Verified
Not enough data
8.2
595
Not enough data
Internal Use
8.2
1268
|
Verified
Not enough data
8.7
1095
|
Verified
Not enough data
8.2
1043
|
Verified
Not enough data
8.7
1248
|
Verified
Not enough data
8.9
1319
|
Verified
Not enough data
8.6
1287
|
Verified
Not enough data
Customer Self-ServiceHide 17 FeaturesShow 17 Features
8.2
749
Not enough data
Generative AI
8.2
94
Not enough data
Self-Service Experience
8.9
654
Not enough data
8.9
651
Not enough data
Feature Not Available
Not enough data
8.2
490
Not enough data
8.4
535
Not enough data
Self-Service Platform
8.7
531
Not enough data
8.7
537
Not enough data
8.4
478
Not enough data
8.6
522
Not enough data
Agentic AI - Customer Self-Service
7.4
46
Not enough data
7.8
45
Not enough data
7.4
46
Not enough data
7.8
48
Not enough data
8.1
50
Not enough data
7.4
47
Not enough data
7.5
46
Not enough data
Social Customer ServiceHide 14 FeaturesShow 14 Features
9.1
98
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
9.3
89
Not enough data
9.0
86
Not enough data
9.6
89
Not enough data
Channels
9.4
89
Not enough data
8.8
88
Not enough data
9.5
91
Not enough data
8.3
81
Not enough data
8.8
83
Not enough data
Insight
9.1
86
Not enough data
9.2
87
Not enough data
8.8
83
Not enough data
9.3
83
Not enough data
Digital Customer Service PlatformsHide 2 FeaturesShow 2 Features
6.9
16
Not enough data
Generative AI
Feature Not Available
Not enough data
7.2
16
Not enough data
AI Customer Support AgentsHide 16 FeaturesShow 16 Features
7.8
216
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.7
178
Not enough data
7.9
179
Not enough data
7.7
164
Not enough data
8.5
176
Not enough data
8.0
159
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.4
157
Not enough data
7.9
158
Not enough data
7.9
163
Not enough data
8.4
167
Not enough data
Automation
8.2
170
Not enough data
7.9
160
Not enough data
7.2
154
Not enough data
Autonomy
7.5
161
Not enough data
7.7
161
Not enough data
7.2
158
Not enough data
7.7
162
Not enough data
AI AgentsHide 7 FeaturesShow 7 Features
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom
Fin by Intercom
Manychat
Manychat
Fin by Intercom and Manychat are categorized as Conversational Marketing
Unique Categories
Fin by Intercom
Manychat
Reviews
Reviewers' Company Size
Fin by Intercom
Fin by Intercom
Small-Business(50 or fewer emp.)
58.6%
Mid-Market(51-1000 emp.)
37.2%
Enterprise(> 1000 emp.)
4.2%
Manychat
Manychat
Small-Business(50 or fewer emp.)
89.3%
Mid-Market(51-1000 emp.)
9.3%
Enterprise(> 1000 emp.)
1.4%
Reviewers' Industry
Fin by Intercom
Fin by Intercom
Computer Software
26.7%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.6%
Other
43.5%
Manychat
Manychat
Marketing and Advertising
36.2%
Real Estate
5.7%
Health, Wellness and Fitness
5.0%
Retail
3.5%
Information Technology and Services
3.5%
Other
46.1%
Alternatives
Fin by Intercom
Fin by Intercom Alternatives
Tidio
Tidio
Add Tidio
Zendesk for Customer Service
Zendesk for Customer Service
Add Zendesk for Customer Service
Freshdesk
Freshdesk
Add Freshdesk
Front
Front
Add Front
Manychat
Manychat Alternatives
HighLevel
HighLevel
Add HighLevel
HubSpot Marketing Hub
HubSpot Marketing Hub
Add HubSpot Marketing Hub
ActiveCampaign
ActiveCampaign
Add ActiveCampaign
Intuit Mailchimp All-in-One Marketing Platform
Intuit Mailchimp All-in-One Marketing Platform
Add Intuit Mailchimp All-in-One Marketing Platform
Discussions
Fin by Intercom
Fin by Intercom Discussions
What is Intercom used for?
3 Comments
Jhoanna T.
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
stephanie g.
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
Andrew B.
AB
Plus is $39/seat (User) per month. Its enough to get startedRead more
See all discussions
Manychat
Manychat Discussions
My broadcast delivery percentage keeps getting low, how do I maintain it to be at 100%?
1 Comment
bayani a.
BA
Agree if I'm in already then I might see the the performance.Read more
When will it be possible to connect the bot to Telegram or deploy it on the website?
1 Comment
Denis M.
DM
Inside the flow itself, create a button for transferring people to Telegram (group, channel, etc.).Read more
Is there a possibility that ManyChat will be banned by FB using their (FB) own chatbot?
1 Comment
Official Response from Manychat
Hi Eric, ManyChat itself can't get your FB page or Messenger banned but if you don't follow Facebook's rules, then you could get in trouble.Read more
See all discussions
Ask Fin by Intercom a QuestionContact Fin by Intercom
Ask Manychat a QuestionContact Manychat

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Add Product
Fin by Intercom
Fin by Intercom
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Manychat
Manychat