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At a Glance
Market Segments
Small-Business (58.6% of reviews)
Small-Business (89.9% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
Free Trial Per Month
Fin by Intercom
Star Rating
(3,682)4.5 out of 5
Market Segments
Small-Business (58.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansManychat
Star Rating
(156)4.5 out of 5
Market Segments
Small-Business (89.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial Per Month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Intercom excels in its live chat functionality, with a rating of 9.3, making it a preferred choice for businesses that prioritize real-time customer engagement. In contrast, Manychat's live chat feature received a lower rating of 8.7, indicating that while it is effective, it may not match the immediacy and responsiveness of Intercom's offering.
- Reviewers mention that Manychat shines in its SMS capabilities, particularly with features like Bulk SMS and Automatic Replies, which received impressive ratings of 8.8 and 10.0 respectively. Intercom, while offering SMS features, does not match this level of performance, with ratings of 8.1 for Text Message (SMS) and 9.1 for Two-Way Text Messaging.
- G2 users highlight that Manychat's mobile optimization is superior, scoring a remarkable 9.2, which is crucial for businesses targeting mobile users. Intercom's mobile optimization, rated at 8.1, may not provide the same level of user experience on mobile devices.
- Users on G2 report that Manychat's email marketing features, such as Sending Outbound Emails and Automated Email Responses, are rated higher at 8.7 and 8.8 respectively, compared to Intercom's ratings of 8.2 and 8.2. This suggests that Manychat may offer more robust email marketing tools for businesses focused on email outreach.
- Reviewers mention that Intercom's ticket management system is highly rated, particularly in areas like Ticket Collaboration and Attachments/Screencasts, both scoring 8.8. Manychat, while effective, does not have a dedicated ticketing system, which may limit its functionality for businesses needing comprehensive support management.
- Users say that Manychat's automation capabilities, especially in lead generation and customer interaction automation, are rated highly at 9.2 and 9.4 respectively. Intercom's automation features, while effective, do not reach the same level of user satisfaction, indicating that Manychat may be the better choice for businesses looking to leverage automation in their marketing strategies.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Manychat
Free
Free Trial
Per Month
Our free plan includes:
- Unlimited custom flows
- Up to 1,000 contacts
- 10 customer Tags
Free Trial
Fin by Intercom
Free Trial is available
Manychat
Free Trial is available
Ratings
Meets Requirements
8.8
2,815
9.0
108
Ease of Use
8.9
2,845
8.8
111
Ease of Setup
8.4
1,456
8.8
73
Ease of Admin
8.6
1,304
9.1
64
Quality of Support
8.6
2,711
8.3
99
Has the product been a good partner in doing business?
8.8
1,301
8.9
62
Product Direction (% positive)
8.8
2,666
9.1
101
Features by Category
Email Marketing
Not enough data
8.5
32
|
Verified
Not enough data
8.7
31
|
Verified
Not enough data
8.9
14
Not enough data
8.8
30
|
Verified
Online Marketing
Not enough data
8.0
36
|
Verified
Not enough data
8.6
38
|
Verified
Not enough data
8.3
28
|
Verified
Not enough data
9.1
41
|
Verified
Not enough data
8.7
15
Lead Management
Not enough data
9.1
39
|
Verified
Not enough data
8.6
16
Not enough data
9.1
37
|
Verified
Not enough data
8.8
33
|
Verified
Not enough data
9.1
35
|
Verified
Not enough data
8.6
33
|
Verified
Not enough data
9.1
36
|
Verified
Not enough data
8.7
33
|
Verified
Campaign Management
Not enough data
8.4
15
Not enough data
8.8
33
|
Verified
Not enough data
8.8
31
|
Verified
Not enough data
8.1
13
Social
Not enough data
8.7
14
Not enough data
9.0
14
Not enough data
9.4
13
Not enough data
9.3
39
|
Verified
Not enough data
9.5
38
|
Verified
Reporting & Analytics
Not enough data
8.7
39
|
Verified
Not enough data
8.0
16
Not enough data
8.3
34
|
Verified
Not enough data
8.3
32
|
Verified
Not enough data
8.8
12
Platform
Not enough data
9.2
10
Not enough data
9.0
13
Not enough data
8.8
34
|
Verified
Not enough data
8.9
11
Not enough data
8.5
24
|
Verified
Not enough data
9.2
30
|
Verified
Not enough data
9.1
27
|
Verified
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
9.0
31
|
Verified
Not enough data
8.9
30
|
Verified
Not enough data
8.9
27
|
Verified
Ticket and Case Management
8.6
1100
|
Verified
Not enough data
8.8
1118
|
Verified
Not enough data
8.7
1095
|
Verified
Not enough data
8.6
1143
|
Verified
Not enough data
8.3
680
|
Verified
Not enough data
8.8
1136
|
Verified
Not enough data
8.8
1060
|
Verified
Not enough data
8.6
961
|
Verified
Not enough data
Generative AI
8.3
247
Not enough data
8.2
248
Not enough data
Agentic AI - Help Desk
7.8
60
Not enough data
8.2
61
Not enough data
7.9
61
Not enough data
Communication Channels
8.8
891
|
Verified
Not enough data
8.8
1090
|
Verified
Not enough data
9.4
1264
|
Verified
Not enough data
8.3
812
Not enough data
7.6
522
Not enough data
Platform
8.1
720
|
Verified
Not enough data
8.2
1267
|
Verified
Not enough data
8.7
823
|
Verified
Not enough data
8.6
788
|
Verified
Not enough data
8.1
1015
|
Verified
Not enough data
8.2
1017
|
Verified
Not enough data
User Provisioning and Governance ToolsHide 15 FeaturesShow 15 Features
Not enough data
Not enough data
User on/off Boarding
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Maintenance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Governance
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Messenger
8.8
383
|
Verified
9.0
57
|
Verified
8.1
363
|
Verified
7.8
54
|
Verified
9.3
478
|
Verified
8.7
62
|
Verified
8.5
327
|
Verified
8.9
55
|
Verified
Channels
8.0
293
|
Verified
9.2
63
|
Verified
9.0
438
|
Verified
8.8
52
|
Verified
7.9
207
|
Verified
7.3
34
|
Verified
7.3
121
7.1
14
8.1
229
|
Verified
7.4
28
|
Verified
Customers
8.8
428
|
Verified
8.6
54
|
Verified
8.6
432
|
Verified
8.5
53
|
Verified
8.2
436
|
Verified
7.9
56
|
Verified
8.3
387
|
Verified
9.2
55
|
Verified
8.2
379
|
Verified
8.7
59
|
Verified
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Text Messaging
Not enough data
8.8
11
|
Verified
Not enough data
9.1
9
|
Verified
Not enough data
9.5
11
|
Verified
Not enough data
10.0
13
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
SMS Platform
Not enough data
8.9
11
|
Verified
Not enough data
9.9
13
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Agentic AI - SMS Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.7
226
Not enough data
8.3
218
Not enough data
Feature Not Available
Not enough data
Design
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Not enough data
Generative AI
Feature Not Available
Not enough data
8.2
84
Not enough data
Responses
9.1
84
Not enough data
9.0
86
Not enough data
9.0
83
Not enough data
Automation - AI Agents
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Not enough data
Platform
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Not enough data
Autonomy - AI Agents
8.4
64
Not enough data
8.6
64
Not enough data
8.4
63
Not enough data
8.7
66
Not enough data
Generative AI
Feature Not Available
Not enough data
8.8
50
Not enough data
Responses
8.8
596
Not enough data
8.8
586
Not enough data
9.0
586
Not enough data
8.8
556
Not enough data
8.6
478
Not enough data
Platform
9.5
611
Not enough data
8.9
581
Not enough data
8.8
577
Not enough data
8.7
561
Not enough data
8.2
419
Not enough data
8.9
528
Not enough data
8.8
582
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
140
Not enough data
Conversational Platform
8.7
1057
Not enough data
8.7
837
Not enough data
8.7
857
Not enough data
9.0
778
Not enough data
Support Automation
8.6
859
Not enough data
8.7
901
Not enough data
8.5
518
Not enough data
8.8
808
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
154
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social Shopping
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
8.6
199
Not enough data
7.4
185
Not enough data
9.0
205
Not enough data
Automation
8.4
204
Not enough data
8.3
206
Not enough data
8.5
197
Not enough data
Artificial Intelligence
8.5
198
Not enough data
8.6
193
Not enough data
8.5
199
Not enough data
Generative AI
8.3
296
Not enough data
8.3
294
Not enough data
Feature Not Available
Not enough data
Communication
9.2
1441
|
Verified
Not enough data
8.9
1449
|
Verified
Not enough data
8.7
1191
|
Verified
Not enough data
9.1
1356
|
Verified
Not enough data
8.2
595
Not enough data
Internal Use
8.2
1267
|
Verified
Not enough data
8.7
1094
|
Verified
Not enough data
8.2
1043
|
Verified
Not enough data
8.7
1247
|
Verified
Not enough data
8.9
1319
|
Verified
Not enough data
8.6
1287
|
Verified
Not enough data
Generative AI
8.2
94
Not enough data
Self-Service Experience
8.9
652
Not enough data
8.9
651
Not enough data
Feature Not Available
Not enough data
8.2
490
Not enough data
8.4
535
Not enough data
Self-Service Platform
8.7
530
Not enough data
8.7
534
Not enough data
8.4
473
Not enough data
8.6
519
Not enough data
Agentic AI - Customer Self-Service
7.4
46
Not enough data
7.8
45
Not enough data
7.4
46
Not enough data
7.8
47
Not enough data
8.1
50
Not enough data
7.4
47
Not enough data
7.5
46
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
9.3
89
Not enough data
9.0
86
Not enough data
9.6
89
Not enough data
Channels
9.4
89
Not enough data
8.8
88
Not enough data
9.5
91
Not enough data
8.3
81
Not enough data
8.8
83
Not enough data
Insight
9.1
86
Not enough data
9.2
87
Not enough data
8.8
83
Not enough data
9.3
83
Not enough data
Generative AI
Feature Not Available
Not enough data
7.2
16
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.6
167
Not enough data
7.9
165
Not enough data
7.7
164
Not enough data
8.5
163
Not enough data
8.0
159
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.4
157
Not enough data
7.9
158
Not enough data
7.9
159
Not enough data
8.3
158
Not enough data
Automation
8.1
160
Not enough data
7.9
157
Not enough data
7.2
154
Not enough data
Autonomy
7.5
161
Not enough data
7.7
161
Not enough data
7.2
157
Not enough data
7.6
160
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and Manychat are categorized as Conversational Marketing
Unique Categories
Fin by Intercom is categorized as AI Customer Support Agents, Customer Service Automation, Digital Customer Service Platforms, AI Agents For Business Operations, Shared Inbox, Conversational Support, Customer Communications Management, Digital Adoption Platform, Chatbots, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Manychat is categorized as Marketing Automation, SMS Marketing, Social Commerce Platforms, and User Provisioning and Governance Tools
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Manychat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.7%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.6%
Other
43.4%
Marketing and Advertising
36.4%
Real Estate
5.7%
Health, Wellness and Fitness
5.0%
Retail
3.6%
Education Management
3.6%
Other
45.7%
Alternatives
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
My broadcast delivery percentage keeps getting low, how do I maintain it to be at 100%?
1 Comment
BA
Agree if I'm in already then I might see the the performance.Read more
When will it be possible to connect the bot to Telegram or deploy it on the website?
1 Comment
DM
Inside the flow itself, create a button for transferring people to Telegram (group, channel, etc.).Read more
Is there a possibility that ManyChat will be banned by FB using their (FB) own chatbot?
1 Comment
Official Response from Manychat
Hi Eric,
ManyChat itself can't get your FB page or Messenger banned but if you don't follow Facebook's rules, then you could get in trouble.Read more
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