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At a Glance
Market Segments
Small-Business (58.6% of reviews)
Mid-Market (43.7% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
Free 10 Users Per Month
Fin by Intercom
Star Rating
(3,681)4.5 out of 5
Market Segments
Small-Business (58.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansJira
Star Rating
(7,163)4.3 out of 5
Market Segments
Mid-Market (43.7% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Jira excels in personalization with a score of 9.5, allowing teams to tailor workflows and dashboards extensively, while Fin by Intercom, with a score of 9.1, offers solid personalization but lacks some of the advanced customization options that Jira provides.
- Reviewers mention that Jira's integration capabilities are robust, scoring 9.0, which allows seamless connections with various tools like Confluence and Bitbucket. In contrast, Fin by Intercom, scoring 8.8, has fewer integration options, which may limit its utility for teams relying on a diverse tech stack.
- Users on G2 highlight that Jira's task execution score of 8.8 reflects its strong project management features, particularly with the "Kanban Board" and "Scrum Board" functionalities. Fin by Intercom, scoring 8.4, offers good task execution but is more focused on customer interaction automation rather than comprehensive project management.
- Reviewers say that the quality of support for Fin by Intercom, with a score of 8.6, is slightly better than Jira's 8.3, with users appreciating the quick response times and helpful resources available for troubleshooting.
- G2 users report that Jira's ease of use score of 8.1 is lower than Fin by Intercom's 8.9, indicating that while Jira offers powerful features, it may have a steeper learning curve compared to the more user-friendly interface of Fin by Intercom.
- Users report that both products have strong feedback collection capabilities, but Jira's score of 8.9 slightly edges out Fin by Intercom's 8.7, with reviewers noting that Jira's "Custom Fields" feature allows for more tailored feedback mechanisms.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Jira
Free
Free
10 Users Per Month
Free forever for 10 users
- Unlimited goals, projects, tasks, and forms
- Backlog, list, board, timeline, calendar, and summary views
- Reports and dashboards
Free Trial
Fin by Intercom
Free Trial is available
Jira
Free Trial is available
Ratings
Meets Requirements
8.8
2,813
8.9
5,871
Ease of Use
8.9
2,843
8.1
5,940
Ease of Setup
8.4
1,455
7.9
2,163
Ease of Admin
8.6
1,304
7.6
1,462
Quality of Support
8.6
2,709
8.3
4,572
Has the product been a good partner in doing business?
8.8
1,301
8.5
1,324
Product Direction (% positive)
8.8
2,664
8.4
5,700
Features by Category
Ticket and Case Management
8.6
1099
|
Verified
Not enough data
8.8
1117
|
Verified
Not enough data
8.7
1094
|
Verified
Not enough data
8.6
1142
|
Verified
Not enough data
8.3
679
|
Verified
Not enough data
8.8
1135
|
Verified
Not enough data
8.8
1059
|
Verified
Not enough data
8.6
960
|
Verified
Not enough data
Generative AI
8.3
246
Not enough data
8.2
247
Not enough data
Agentic AI - Help Desk
7.7
59
Not enough data
8.2
60
Not enough data
7.9
60
Not enough data
Communication Channels
8.8
890
|
Verified
Not enough data
8.8
1089
|
Verified
Not enough data
9.4
1263
|
Verified
Not enough data
8.3
811
Not enough data
7.5
521
Not enough data
Platform
8.1
719
|
Verified
Not enough data
8.2
1266
|
Verified
Not enough data
8.7
822
|
Verified
Not enough data
8.6
787
|
Verified
Not enough data
8.1
1014
|
Verified
Not enough data
8.2
1016
|
Verified
Not enough data
Tasks
Not enough data
9.2
599
Not enough data
8.9
597
Not enough data
9.1
597
Not enough data
8.7
588
Not enough data
8.4
570
Not enough data
8.2
570
Not enough data
8.5
582
Not enough data
8.4
525
Projects
Not enough data
8.9
577
Not enough data
8.7
560
Not enough data
8.1
537
Not enough data
8.4
546
Not enough data
8.6
551
Not enough data
7.7
490
Not enough data
9.1
518
Not enough data
8.3
544
Not enough data
8.0
484
Not enough data
8.1
491
Not enough data
8.6
527
Resource Management
Not enough data
8.3
524
Not enough data
8.3
529
Not enough data
8.5
525
Project Monitoring
Not enough data
8.4
514
Not enough data
8.4
523
Not enough data
8.7
540
Generative AI
Not enough data
7.4
452
Not enough data
7.5
453
Agentic AI - Project Management
Not enough data
7.4
320
Not enough data
7.7
323
Not enough data
7.8
325
Not enough data
7.6
318
Not enough data
7.6
322
Not enough data
7.5
322
Not enough data
7.9
327
Messenger
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Not enough data
Channels
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Not enough data
Customers
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.7
226
Not enough data
8.3
218
Not enough data
Feature Not Available
Not enough data
Design
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Not enough data
Generative AI
Feature Not Available
Not enough data
8.2
84
Not enough data
Bug Reporting
Not enough data
8.8
1810
Not enough data
8.7
1769
Not enough data
8.8
1842
Bug Monitoring
Not enough data
8.6
1757
Not enough data
8.9
1855
Not enough data
8.8
1733
Agentic AI - Bug Tracking
Not enough data
7.6
271
Not enough data
7.7
274
Not enough data
7.7
271
Responses
9.1
84
9.4
37
9.0
86
9.3
37
9.0
83
9.4
37
Automation - AI Agents
7.7
61
8.8
36
8.7
63
9.0
35
Feature Not Available
8.9
36
8.1
63
9.4
36
8.7
63
9.3
36
Platform
9.1
81
9.3
37
8.8
82
9.4
37
9.1
83
9.2
37
Autonomy - AI Agents
8.4
64
8.9
36
8.6
64
9.0
36
8.4
63
9.2
36
8.7
66
9.0
36
Generative AI
Feature Not Available
9.1
37
8.8
50
9.1
36
Responses
8.8
596
Not enough data
8.8
586
Not enough data
9.0
586
Not enough data
8.8
556
Not enough data
8.6
478
Not enough data
Platform
9.5
611
Not enough data
8.9
581
Not enough data
8.8
577
Not enough data
8.7
561
Not enough data
8.2
419
Not enough data
8.9
528
Not enough data
8.8
582
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
140
Not enough data
Conversational Platform
8.7
1057
Not enough data
8.7
837
Not enough data
8.7
857
Not enough data
9.0
778
Not enough data
Support Automation
8.6
859
Not enough data
8.7
901
Not enough data
8.5
518
Not enough data
8.8
808
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
154
Not enough data
Customer Support
8.6
198
Not enough data
7.4
184
Not enough data
9.0
204
Not enough data
Automation
8.4
203
Not enough data
8.3
205
Not enough data
8.5
196
Not enough data
Artificial Intelligence
8.5
197
Not enough data
8.6
192
Not enough data
8.5
198
Not enough data
Generative AI
8.3
295
Not enough data
8.3
293
Not enough data
Feature Not Available
Not enough data
Communication
9.2
1440
|
Verified
Not enough data
8.9
1448
|
Verified
Not enough data
8.7
1190
|
Verified
Not enough data
9.1
1355
|
Verified
Not enough data
8.2
594
Not enough data
Internal Use
8.2
1266
|
Verified
Not enough data
8.7
1093
|
Verified
Not enough data
8.2
1042
|
Verified
Not enough data
8.7
1246
|
Verified
Not enough data
8.9
1318
|
Verified
Not enough data
8.6
1286
|
Verified
Not enough data
Generative AI
8.2
94
Not enough data
Self-Service Experience
8.9
651
Not enough data
8.9
650
Not enough data
Feature Not Available
Not enough data
8.2
489
Not enough data
8.4
534
Not enough data
Self-Service Platform
8.7
529
Not enough data
8.7
533
Not enough data
8.4
472
Not enough data
8.6
518
Not enough data
Agentic AI - Customer Self-Service
7.3
45
Not enough data
7.7
44
Not enough data
7.3
45
Not enough data
7.8
46
Not enough data
8.0
49
Not enough data
7.4
46
Not enough data
7.4
45
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
9.3(won by default)
88
Not enough data
9.0(won by default)
85
Not enough data
9.6(won by default)
88
Not enough data
Channels
9.4(won by default)
88
Not enough data
8.7(won by default)
87
Not enough data
9.5(won by default)
90
Not enough data
8.3(won by default)
80
Not enough data
8.8(won by default)
82
Not enough data
Insight
9.1(won by default)
85
Not enough data
9.1(won by default)
86
Not enough data
8.8(won by default)
82
Not enough data
9.3(won by default)
82
Not enough data
Generative AI
Feature Not Available
Not enough data
7.2
16
Not enough data
Communication
Not enough data
8.4
2696
Not enough data
8.2
2555
Not enough data
8.1
2465
Planning
Not enough data
8.7
3167
Not enough data
8.8
3244
Not enough data
8.8
2979
Not enough data
8.7
3080
Not enough data
8.3
2685
Workflow Management
Not enough data
8.6
3034
Not enough data
8.8
3282
Not enough data
7.9
2296
Not enough data
8.4
2531
Customer Query Resolution - AI Customer Support Agents
7.6
165
Not enough data
7.9
163
Not enough data
7.7
163
Not enough data
8.5
162
Not enough data
8.0
158
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.4
156
Not enough data
7.9
157
Not enough data
7.9
158
Not enough data
8.3
156
Not enough data
Automation
8.1
159
Not enough data
7.9
156
Not enough data
7.1
153
Not enough data
Autonomy
7.5
160
Not enough data
7.7
160
Not enough data
7.2
156
Not enough data
7.6
158
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and Jira are categorized as AI Agents For Business Operations
Unique Categories
Fin by Intercom is categorized as AI Customer Support Agents, Customer Service Automation, Digital Customer Service Platforms, Shared Inbox, Conversational Support, Customer Communications Management, Digital Adoption Platform, Conversational Marketing, Chatbots, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Jira
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.7%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.6%
Other
43.4%
Information Technology and Services
24.1%
Computer Software
23.6%
Financial Services
4.5%
Internet
4.3%
Marketing and Advertising
4.1%
Other
39.4%
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
Is Jira a good tool?
12 Comments
MP
Yes, It's very useful, Just start on it and give some time on that.Read more
What are the features of JIRA?
11 Comments
CS
Allows you to setup your project as your team/company flows thru the agile process. You can see what is next in the sprint, where others are, enter your...Read more
How is Jira transforming project management practices in agile software development teams?
8 Comments
VC
help teams plan sprints, manage backlogsRead more
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