Introducing G2.ai, the future of software buying.Try now
Compare Fin by Intercom and Helpwise 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
LiveChat
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Ada
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Aissist.io
Visit Website
At a Glance
Market Segments
Small-Business (58.7% of reviews)
Small-Business (90.4% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
$12.00 1 User Per Month
Fin by Intercom
Star Rating
(3,672)4.5 out of 5
Market Segments
Small-Business (58.7% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansHelpwise
Star Rating
(182)4.6 out of 5
Market Segments
Small-Business (90.4% of reviews)
Entry-Level Pricing
$12.00 1 User Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Intercom excels in its Live Chat feature, scoring 9.3, which allows for seamless real-time communication with customers. In contrast, Helpwise's Live Chat feature scores 8.8, indicating a slightly less effective experience.
- Reviewers mention that Helpwise shines in Ticket Collaboration, achieving a score of 9.1, which enhances teamwork on customer issues. Intercom, while still strong at 8.8, does not match this level of collaboration, making Helpwise a better choice for teams focused on collaborative support.
- G2 users highlight Helpwise's superior Quality of Support with a score of 9.2, compared to Intercom's 8.7. This suggests that Helpwise may provide more responsive and effective customer service, which is crucial for businesses relying on timely support.
- Users on G2 report that Helpwise's Ease of Setup is notably better, scoring 9.1 versus Intercom's 8.5. This indicates that Helpwise may be more user-friendly for new users looking to implement a support system quickly.
- Reviewers mention that Intercom's Multi-Channel Coverage is robust, scoring 8.8, but Helpwise outperforms it with a score of 9.4. This suggests that Helpwise offers a more comprehensive approach to engaging customers across various platforms.
- Users say that Helpwise's Automation features, particularly in Customer Interaction Automation, score 9.4, indicating a strong capability to streamline customer interactions. Intercom's automation features, while effective, do not reach the same level of user satisfaction.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Helpwise
Standard
$12.00
1 User Per Month
- 5 Shared Inboxes (Email & Facebook Only)
- Minimum 2, Maximum 10 users
- 3 Automation Rules
Free Trial
Fin by Intercom
Free Trial is available
Helpwise
Free Trial is available
Ratings
Meets Requirements
8.8
2,809
8.9
124
Ease of Use
8.9
2,839
9.0
126
Ease of Setup
8.4
1,451
9.1
82
Ease of Admin
8.6
1,302
9.1
82
Quality of Support
8.6
2,705
9.2
116
Has the product been a good partner in doing business?
8.8
1,299
9.4
78
Product Direction (% positive)
8.8
2,660
9.4
102
Features by Category
Ticket and Case Management
8.6
1098
|
Verified
9.0
24
8.8
1116
|
Verified
9.1
25
8.7
1093
|
Verified
9.1
23
8.6
1141
|
Verified
9.0
20
8.3
678
|
Verified
8.8
19
8.8
1134
|
Verified
9.0
26
8.8
1058
|
Verified
9.1
25
8.6
959
|
Verified
8.0
24
Generative AI
8.3
245
Not enough data
8.2
246
Not enough data
Agentic AI - Help Desk
7.8
58
Not enough data
8.3
59
Not enough data
7.9
59
Not enough data
Communication Channels
8.8
889
|
Verified
Feature Not Available
8.8
1088
|
Verified
9.4
24
9.4
1262
|
Verified
9.2
22
8.3
810
8.4
19
7.6
520
7.0
16
Platform
8.1
718
|
Verified
7.4
23
8.2
1265
|
Verified
8.6
20
8.7
821
|
Verified
8.8
26
8.6
786
|
Verified
8.9
21
8.1
1013
|
Verified
8.0
21
8.2
1015
|
Verified
8.2
21
Messenger
8.8
383
|
Verified
8.8
7
8.1
363
|
Verified
Feature Not Available
9.3
478
|
Verified
8.8
7
8.5
327
|
Verified
8.3
8
Channels
8.0
293
|
Verified
8.8
7
9.0
438
|
Verified
9.0
7
7.9
207
|
Verified
9.7
6
7.3
121
Feature Not Available
8.1
229
|
Verified
9.5
7
Customers
8.8
428
|
Verified
Feature Not Available
8.6
432
|
Verified
9.4
8
8.2
436
|
Verified
9.0
8
8.3
387
|
Verified
9.0
7
8.2
379
|
Verified
Feature Not Available
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.7
226
9.3
28
8.3
218
8.7
22
Feature Not Available
Feature Not Available
Design
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
8.7
230
8.1
32
8.7
222
8.9
31
8.6
215
8.5
25
Generative AI
Feature Not Available
8.1
7
8.2
84
8.1
7
Inbox Tools
Not enough data
9.2
36
Not enough data
8.5
39
Not enough data
8.7
31
Not enough data
8.5
36
Coordination Tools
Not enough data
8.2
24
Not enough data
8.4
29
Not enough data
8.5
29
Software Options
Not enough data
Feature Not Available
Not enough data
7.5
33
Email Client - Agentic AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
9.1
84
Not enough data
9.0
86
Not enough data
9.0
83
Not enough data
Automation - AI Agents
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Not enough data
Platform
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Not enough data
Autonomy - AI Agents
8.4
64
Not enough data
8.6
64
Not enough data
8.4
63
Not enough data
8.7
66
Not enough data
Generative AI
Feature Not Available
Not enough data
8.8
50
Not enough data
Responses
8.8
596
8.0
5
8.8
586
7.3
5
9.0
586
7.7
5
8.8
556
7.7
5
8.6
478
7.3
5
Platform
9.5
611
8.7
5
8.9
581
8.0
5
8.8
577
7.7
5
8.7
561
7.3
5
8.2
419
Feature Not Available
8.9
528
Not enough data
8.8
582
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
140
Not enough data
Conversational Platform
8.7
1056
7.9
18
8.7
836
8.1
18
8.8
856
7.8
16
9.0
777
7.8
17
Support Automation
8.7
858
8.1
17
8.7
900
8.1
15
8.5
517
7.6
14
8.8
807
7.9
18
Generative AI
Feature Not Available
Not enough data
8.4
154
Not enough data
Customer Support
8.6
197
Not enough data
7.4
183
Not enough data
9.0
203
Not enough data
Automation
8.4
202
Not enough data
8.3
204
Not enough data
8.5
195
Not enough data
Artificial Intelligence
8.5
196
Not enough data
8.6
191
Not enough data
8.5
197
Not enough data
Generative AI
8.3
294
Not enough data
8.3
292
Not enough data
Feature Not Available
Not enough data
Communication
9.2
1439
|
Verified
8.8
12
8.9
1447
|
Verified
9.2
15
8.7
1189
|
Verified
8.8
11
9.1
1354
|
Verified
8.9
11
8.2
593
Feature Not Available
Internal Use
8.2
1265
|
Verified
8.6
20
8.8
1092
|
Verified
9.1
13
8.2
1041
|
Verified
8.8
11
8.7
1245
|
Verified
9.3
12
8.9
1317
|
Verified
9.3
15
8.6
1285
|
Verified
9.4
13
Generative AI
8.2
94
Not enough data
Self-Service Experience
8.9
651
9.0
10
8.9
650
9.0
10
Feature Not Available
Feature Not Available
8.2
489
8.0
9
8.4
534
Feature Not Available
Self-Service Platform
8.7
529
8.7
9
8.7
533
9.2
10
8.4
472
Feature Not Available
8.6
518
9.3
9
Agentic AI - Customer Self-Service
7.3
45
Not enough data
7.7
44
Not enough data
7.3
45
Not enough data
7.8
46
Not enough data
8.0
49
Not enough data
7.4
46
Not enough data
7.4
45
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
9.3
88
9.8(won by 0.5)
9
9.0
85
9.4(won by 0.4)
8
9.6(tied score)
88
9.6(tied score)
8
Channels
9.4
88
9.8(won by 0.4)
11
8.7
87
9.8(won by 1.1)
8
9.5(won by 0.3)
90
9.2
8
8.3
80
8.9(won by 0.6)
6
8.8
82
9.4(won by 0.6)
8
Insight
9.1(won by 0.1)
85
9.0
5
9.1
86
9.5(won by 0.4)
7
8.8
82
9.3(won by 0.5)
7
9.3
82
9.4(won by 0.1)
8
Generative AI
Feature Not Available
Not enough data
7.2
16
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.6
162
Not enough data
7.9
161
Not enough data
7.7
162
Not enough data
8.5
160
Not enough data
8.0
156
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.4
155
Not enough data
7.9
156
Not enough data
7.9
156
Not enough data
8.3
153
Not enough data
Automation
8.1
156
Not enough data
7.9
155
Not enough data
7.2
152
Not enough data
Autonomy
7.5
158
Not enough data
7.7
158
Not enough data
7.2
154
Not enough data
7.6
156
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and Helpwise are categorized as Digital Customer Service Platforms, Shared Inbox, Conversational Support, Customer Communications Management, Conversational Marketing, Chatbots, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Fin by Intercom is categorized as AI Customer Support Agents, Customer Service Automation, AI Agents For Business Operations, and Digital Adoption Platform
Helpwise is categorized as Email Client
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Helpwise
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.7%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
5.0%
Marketing and Advertising
4.6%
Other
43.4%
Marketing and Advertising
14.6%
Computer Software
9.0%
Information Technology and Services
6.7%
Professional Training & Coaching
5.1%
Real Estate
4.5%
Other
60.1%
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
What is Helpwise used for?
1 Comment
DV
<p>For managing shared inboxes with support teams mainly. Also has great multi-channel integrations for bringing in JustCall (same devs), twilio, social...Read more
Helpwise has no more discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
