Compare Fin by Intercom and Helpwise 
At a Glance
Market Segments
Small-Business (58.5% of reviews)
Small-Business (90.4% of reviews)
Entry-Level Pricing
$0.99 1 Outcome
$12.00 1 User Per Month
Fin by Intercom
Star Rating
(3,816)4.5 out of 5
Market Segments
Small-Business (58.5% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Outcome
Free Trial is available
Browse all 4 pricing plansHelpwise
Star Rating
(181)4.6 out of 5
Market Segments
Small-Business (90.4% of reviews)
Pros & Cons
Entry-Level Pricing
$12.00 1 User Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Fin by Intercom excels in providing a human-like interaction, with users appreciating its quick and comprehensive responses. Many find it refreshing compared to typical AI chatbots that often deliver vague answers.
- Users say Helpwise stands out for its organizational capabilities, particularly for remote teams. The platform's colorful tags and internal notes facilitate collaboration, making it easier for teams to manage tickets effectively.
- Reviewers mention that Fin by Intercom has a higher overall satisfaction score, indicating that users feel it meets their needs more effectively than Helpwise, which has received mixed feedback regarding its adaptability to specific workflows.
- According to verified reviews, Helpwise is praised for its ease of use and quick onboarding process, allowing teams to adopt the tool without friction. This is a significant advantage for organizations looking for a straightforward solution.
- G2 reviewers highlight that while Helpwise offers reliable support, Fin by Intercom's ability to provide quick answers and escalate issues to customer service when necessary is a notable strength that enhances user experience.
- Users report that Fin by Intercom's pricing is more accessible, starting at $0.99, which is appealing for small businesses. In contrast, Helpwise's higher entry-level price may be a barrier for some potential users.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Outcome
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund – no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Helpwise
Standard
$12.00
1 User Per Month
- 5 Shared Inboxes (Email & Facebook Only)
- Minimum 2, Maximum 10 users
- 3 Automation Rules
Free Trial
Fin by Intercom
Free Trial is available
Helpwise
Free Trial is available
Ratings
Meets Requirements
8.7
2,877
8.9
124
Ease of Use
8.9
2,907
9.0
126
Ease of Setup
8.4
1,510
9.1
82
Ease of Admin
8.6
1,340
9.1
82
Quality of Support
8.6
2,773
9.2
116
Has the product been a good partner in doing business?
8.8
1,336
9.4
78
Product Direction (% positive)
8.8
2,728
9.4
102
Features by Category
Ticket and Case Management
8.6
1102
|
Verified
9.0
24
8.8
1122
|
Verified
9.1
25
8.7
1100
|
Verified
9.1
23
8.6
1151
|
Verified
9.0
20
8.3
681
|
Verified
8.8
19
8.8
1138
|
Verified
9.0
26
8.8
1063
|
Verified
9.1
25
8.6
964
|
Verified
8.0
24
Generative AI
8.3
249
Not enough data
8.2
249
Not enough data
Agentic AI - Help Desk
7.8
62
Not enough data
8.3
62
Not enough data
7.9
62
Not enough data
Communication Channels
8.8
894
|
Verified
Feature Not Available
8.8
1093
|
Verified
9.4
24
9.4
1269
|
Verified
9.2
22
8.3
812
8.4
19
7.6
523
7.0
16
Platform
8.1
722
|
Verified
7.4
23
8.2
1270
|
Verified
8.6
20
8.7
826
|
Verified
8.8
26
8.7
791
|
Verified
8.9
21
8.1
1018
|
Verified
8.0
21
8.2
1019
|
Verified
8.2
21
Messenger
8.8
383
|
Verified
8.8
7
8.1
363
|
Verified
Feature Not Available
9.3
478
|
Verified
8.8
7
8.5
327
|
Verified
8.3
8
Channels
8.0
293
|
Verified
8.8
7
9.0
438
|
Verified
9.0
7
7.9
207
|
Verified
9.7
6
7.3
121
Feature Not Available
8.1
229
|
Verified
9.5
7
Customers
8.8
428
|
Verified
Feature Not Available
8.6
432
|
Verified
9.4
8
8.2
436
|
Verified
9.0
8
8.3
387
|
Verified
9.0
7
8.2
379
|
Verified
Feature Not Available
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.8
229
9.3
28
8.3
218
8.7
22
Feature Not Available
Feature Not Available
Design
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
8.7
230
8.1
32
8.7
222
8.9
31
8.6
215
8.5
25
Generative AI
Feature Not Available
8.1
7
8.2
85
8.1
7
Inbox Tools
Not enough data
9.2
36
Not enough data
8.5
39
Not enough data
8.7
31
Not enough data
8.5
36
Coordination Tools
Not enough data
8.2
24
Not enough data
8.4
29
Not enough data
8.5
29
Software Options
Not enough data
Feature Not Available
Not enough data
7.5
33
Email Client - Agentic AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
9.1
84
Not enough data
9.0
86
Not enough data
9.0
84
Not enough data
Automation - AI Agents
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Not enough data
Platform
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Not enough data
Autonomy - AI Agents
8.5
65
Not enough data
8.6
65
Not enough data
8.4
64
Not enough data
8.7
67
Not enough data
Generative AI
Feature Not Available
Not enough data
8.8
50
Not enough data
Responses
8.8
597
8.0
5
8.8
587
7.3
5
9.0
589
7.7
5
8.8
558
7.7
5
8.6
478
7.3
5
Platform
9.5
616
8.7
5
8.9
584
8.0
5
8.8
579
7.7
5
8.7
564
7.3
5
8.2
419
Feature Not Available
8.9
528
Not enough data
8.8
583
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
142
Not enough data
Conversational Platform
8.7
1058
7.9
18
8.7
839
8.1
18
8.7
858
7.8
16
9.0
779
7.8
17
Support Automation
8.6
859
8.1
17
8.7
901
8.1
15
8.5
519
7.6
14
8.8
813
7.9
18
Generative AI
Feature Not Available
Not enough data
8.4
155
Not enough data
Customer Support
8.6
202
Not enough data
7.4
185
Not enough data
9.0
214
Not enough data
Automation
8.4
211
Not enough data
8.3
208
Not enough data
8.5
198
Not enough data
Artificial Intelligence
8.5
201
Not enough data
8.6
193
Not enough data
8.5
204
Not enough data
Generative AI
8.3
297
Not enough data
8.3
295
Not enough data
Feature Not Available
Not enough data
Communication
9.2
1443
|
Verified
8.8
12
8.9
1451
|
Verified
9.2
15
8.7
1192
|
Verified
8.8
11
9.1
1358
|
Verified
8.9
11
8.2
595
Feature Not Available
Internal Use
8.2
1270
|
Verified
8.6
20
8.7
1095
|
Verified
9.1
13
8.2
1043
|
Verified
8.8
11
8.7
1251
|
Verified
9.3
12
8.9
1321
|
Verified
9.3
15
8.6
1289
|
Verified
9.4
13
Generative AI
8.2
94
Not enough data
Self-Service Experience
9.0
657
9.0
10
8.9
653
9.0
10
Feature Not Available
Feature Not Available
8.2
491
8.0
9
8.4
536
Feature Not Available
Self-Service Platform
8.7
532
8.7
9
8.8
540
9.2
10
8.4
482
Feature Not Available
8.6
524
9.3
9
Agentic AI - Customer Self-Service
7.4
47
Not enough data
7.9
47
Not enough data
7.4
47
Not enough data
7.9
49
Not enough data
8.1
51
Not enough data
7.5
48
Not enough data
7.5
47
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
9.3
89
9.8(won by 0.5)
9
9.0
86
9.4(won by 0.4)
8
9.6(tied score)
89
9.6(tied score)
8
Channels
9.4
89
9.8(won by 0.4)
11
8.8
88
9.8(won by 1.0)
8
9.5(won by 0.3)
91
9.2
8
8.3
81
8.9(won by 0.6)
6
8.8
83
9.4(won by 0.6)
8
Insight
9.1(won by 0.1)
86
9.0
5
9.2
88
9.5(won by 0.3)
7
8.8
83
9.3(won by 0.5)
7
9.3
83
9.4(won by 0.1)
8
Generative AI
Feature Not Available
Not enough data
7.4
17
Not enough data
Natural Language Interaction - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Intent & Action Handling - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Context & Personalization - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Enterprise Integration & Deployment - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.8
190
Not enough data
7.9
195
Not enough data
7.8
167
Not enough data
8.5
188
Not enough data
8.0
161
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.5
158
Not enough data
7.9
160
Not enough data
7.9
170
Not enough data
8.5
186
Not enough data
Automation
8.3
190
Not enough data
8.0
163
Not enough data
7.2
156
Not enough data
Autonomy
7.6
162
Not enough data
7.7
163
Not enough data
7.2
160
Not enough data
7.7
166
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and Helpwise are categorized as Digital Customer Service Platforms, Shared Inbox, Conversational Support, Customer Communications Management, Conversational Marketing, Chatbots, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Fin by Intercom is categorized as AI Customer Support Agents, Customer Service Automation, AI Agents For Business Operations, Digital Adoption Platform, and Conversational Interface Agents
Helpwise is categorized as Email Client
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Helpwise
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.5%
Information Technology and Services
13.2%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.7%
Other
43.5%
Marketing and Advertising
14.6%
Computer Software
9.0%
Information Technology and Services
6.7%
Professional Training & Coaching
5.1%
Real Estate
4.5%
Other
60.1%
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
What is Helpwise used for?
1 Comment
DV
<p>For managing shared inboxes with support teams mainly. Also has great multi-channel integrations for bringing in JustCall (same devs), twilio, social...Read more
Helpwise has no more discussions with answers
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