Compare Fin by Intercom and Help Scout 
At a Glance
Market Segments
Small-Business (58.5% of reviews)
Small-Business (62.1% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
$0.00 5 Users Per Month
Fin by Intercom
Star Rating
(3,812)4.5 out of 5
Market Segments
Small-Business (58.5% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansHelp Scout
Star Rating
(424)4.4 out of 5
Market Segments
Small-Business (62.1% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 5 Users Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Help Scout excels in user-friendliness, with many users praising its clean and intuitive interface. Reviewers appreciate how easy it is to navigate between different tabs and manage team communications, making it a solid choice for small businesses looking for straightforward support solutions.
- Users say that Fin by Intercom offers a more robust feature set, particularly with its AI capabilities. Reviewers highlight how Fin can pull content from articles or previous responses, providing customers with accurate and up-to-date answers, which enhances the overall support experience.
- According to verified reviews, Help Scout shines in its ease of setup, with users noting a quick and intuitive onboarding process. This is particularly beneficial for teams that need to get up and running without extensive training or technical support.
- Reviewers mention that while Help Scout is great for managing conversations, Fin by Intercom stands out for its multi-channel support. Users appreciate the ability to handle various support options seamlessly, which is crucial for businesses that engage with customers across different platforms.
- G2 reviewers highlight that Help Scout's ticketing system is well-organized, allowing for easy tracking and assignment of conversations. Users find it particularly effective for maintaining a personal touch in customer interactions, which is essential for building strong customer relationships.
- Users report that Fin by Intercom's interface is not only clean but also aligns well with modern startup aesthetics, making it appealing for tech-savvy teams. The functionality across various support options, including chat and in-app messaging, is frequently praised, indicating its versatility in customer service.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Help Scout
Free
$0.00
5 Users Per Month
Limited to 100 contacts per month and 5 users.
- Up to 5 users
- 1 Inbox
- 10 Saved replies
Free Trial
Fin by Intercom
Free Trial is available
Help Scout
Free Trial is available
Ratings
Meets Requirements
8.7
2,876
8.7
321
Ease of Use
8.9
2,906
9.2
325
Ease of Setup
8.4
1,509
9.1
168
Ease of Admin
8.6
1,339
9.1
166
Quality of Support
8.6
2,772
9.0
295
Has the product been a good partner in doing business?
8.8
1,335
9.1
159
Product Direction (% positive)
8.8
2,727
8.1
309
Features by Category
Ticket and Case Management
8.6
1102
|
Verified
9.2
176
|
Verified
8.8
1122
|
Verified
9.2
176
|
Verified
8.7
1100
|
Verified
8.6
191
|
Verified
8.6
1151
|
Verified
8.6
166
8.3
681
|
Verified
Feature Not Available
8.8
1138
|
Verified
8.6
177
|
Verified
8.8
1063
|
Verified
8.9
179
|
Verified
8.6
964
|
Verified
8.2
99
Generative AI
8.3
249
5.2
7
8.2
249
6.1
6
Agentic AI - Help Desk
7.8
62
Not enough data
8.3
62
Not enough data
7.9
62
Not enough data
Communication Channels
8.8
894
|
Verified
Feature Not Available
8.8
1093
|
Verified
9.2
170
|
Verified
9.4
1269
|
Verified
7.7
104
|
Verified
8.3
812
7.7
61
7.6
523
6.8
28
|
Verified
Platform
8.1
722
|
Verified
7.5
39
8.2
1270
|
Verified
7.7
90
|
Verified
8.7
826
|
Verified
8.6
104
|
Verified
8.7
791
|
Verified
8.6
79
|
Verified
8.1
1018
|
Verified
8.1
145
|
Verified
8.2
1019
|
Verified
8.2
151
|
Verified
Messenger
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Not enough data
Channels
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Not enough data
Customers
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.8
229
9.7
10
8.3
218
8.6
7
Feature Not Available
8.1
6
Design
Feature Not Available
7.7
8
Feature Not Available
8.8
7
8.7
230
8.5
11
8.7
222
9.1
11
8.6
215
9.3
10
Generative AI
Feature Not Available
Not enough data
8.2
85
Not enough data
Responses
9.1
84
Not enough data
9.0
86
Not enough data
9.0
84
Not enough data
Automation - AI Agents
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Not enough data
Platform
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Not enough data
Autonomy - AI Agents
8.5
65
Not enough data
8.6
65
Not enough data
8.4
64
Not enough data
8.7
67
Not enough data
Generative AI
Feature Not Available
Not enough data
8.8
50
Not enough data
Responses
8.8
597
Not enough data
8.8
587
Not enough data
9.0
589
Not enough data
8.8
558
Not enough data
8.6
478
Not enough data
Platform
9.5
616
Not enough data
8.9
584
Not enough data
8.8
579
Not enough data
8.7
564
Not enough data
8.2
419
Not enough data
8.9
528
Not enough data
8.8
583
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
142
Not enough data
Conversational Platform
8.7
1058
8.3
57
8.7
839
8.5
31
8.7
858
8.7
33
9.0
779
8.4
36
Support Automation
8.6
859
8.4
36
8.7
901
8.8
42
8.5
519
8.4
34
8.8
813
9.0
36
Generative AI
Feature Not Available
Not enough data
8.4
155
Not enough data
Sorting & Filtering
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Time Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Email Management
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
8.6
202
Not enough data
7.4
185
Not enough data
9.0
214
Not enough data
Automation
8.4
211
Not enough data
8.3
208
Not enough data
8.5
198
Not enough data
Artificial Intelligence
8.5
201
Not enough data
8.6
193
Not enough data
8.5
204
Not enough data
Generative AI
8.3
297
Not enough data
8.3
295
Not enough data
Feature Not Available
Not enough data
Communication
9.2
1443
|
Verified
9.0
29
|
Verified
8.9
1451
|
Verified
8.9
31
|
Verified
8.7
1192
|
Verified
Feature Not Available
9.1
1358
|
Verified
8.2
22
|
Verified
8.2
595
Feature Not Available
Internal Use
8.2
1270
|
Verified
7.7
90
|
Verified
8.7
1095
|
Verified
8.7
29
|
Verified
8.2
1043
|
Verified
7.9
18
|
Verified
8.7
1251
|
Verified
9.1
34
|
Verified
8.9
1321
|
Verified
9.5
32
|
Verified
8.6
1289
|
Verified
8.4
30
|
Verified
Generative AI
8.2
94
Not enough data
Self-Service Experience
9.0
657
8.7
108
8.9
653
8.3
103
Feature Not Available
Feature Not Available
8.2
491
8.3
26
8.4
536
8.5
29
Self-Service Platform
8.7
532
8.8
28
8.8
540
8.7
31
8.4
482
Feature Not Available
8.6
524
8.7
29
Agentic AI - Customer Self-Service
7.4
47
Not enough data
7.9
47
Not enough data
7.4
47
Not enough data
7.9
49
Not enough data
8.1
51
Not enough data
7.5
48
Not enough data
7.5
47
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
9.3(won by default)
89
Not enough data
9.0(won by default)
86
Not enough data
9.6(won by default)
89
Not enough data
Channels
9.4(won by default)
89
Not enough data
8.8(won by default)
88
Not enough data
9.5(won by default)
91
Not enough data
8.3(won by default)
81
Not enough data
8.8(won by default)
83
Not enough data
Insight
9.1(won by default)
86
Not enough data
9.2(won by default)
88
Not enough data
8.8(won by default)
83
Not enough data
9.3(won by default)
83
Not enough data
Generative AI
Feature Not Available
Not enough data
7.4
17
Not enough data
Natural Language Interaction - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Intent & Action Handling - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Context & Personalization - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Enterprise Integration & Deployment - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.8
190
Not enough data
7.9
194
Not enough data
7.8
167
Not enough data
8.5
188
Not enough data
8.0
161
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.5
158
Not enough data
7.9
160
Not enough data
7.8
169
Not enough data
8.5
186
Not enough data
Automation
8.3
190
Not enough data
8.0
163
Not enough data
7.2
156
Not enough data
Autonomy
7.6
162
Not enough data
7.7
163
Not enough data
7.2
160
Not enough data
7.7
166
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and Help Scout are categorized as Digital Customer Service Platforms, Shared Inbox, Conversational Support, Customer Communications Management, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Fin by Intercom is categorized as AI Customer Support Agents, Customer Service Automation, AI Agents For Business Operations, Digital Adoption Platform, Conversational Marketing, Chatbots, Social Customer Service, and Conversational Interface Agents
Help Scout is categorized as Email Management
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Help Scout
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.5%
Information Technology and Services
13.2%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.7%
Other
43.5%
Computer Software
20.9%
Information Technology and Services
10.0%
Internet
7.5%
Marketing and Advertising
4.4%
Retail
4.1%
Other
53.2%
Alternatives
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
What should I look for in a ticketing system?
2 Comments
AG
Help Scout recently announced a new integration with messenger, which is great news for their users. However, I find it disappointing that this integration...Read more
Why sometimes the messages are not merged by themself?
2 Comments
AG
Hey Oliver,
I'm Anthony. A member of Help Scout's support team.
If you still have questions about messages within Help Scout, please reach out and I'd...Read more
Do you have a mobile app?
1 Comment
BD
Yes, search "Help Scout" in your device's application store. Read more
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