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At a Glance
Market Segments
Small-Business (58.7% of reviews)
Small-Business (62.3% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
$0.00 5 Users Per Month
Fin by Intercom
Star Rating
(3,672)4.5 out of 5
Market Segments
Small-Business (58.7% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansHelp Scout
Star Rating
(417)4.4 out of 5
Market Segments
Small-Business (62.3% of reviews)
Entry-Level Pricing
$0.00 5 Users Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Help Scout excels in its ticket creation user experience, scoring 9.2, which reviewers mention makes it easy to manage customer inquiries efficiently. In contrast, Intercom's ticket creation experience, while still strong at 8.7, is noted to be slightly less intuitive.
- Reviewers mention that Help Scout's live chat feature is rated 9.3, providing a seamless communication experience, whereas Intercom's live chat, although rated highly at 9.6, is sometimes seen as overly complex due to its extensive customization options.
- G2 users highlight Help Scout's quality of support with a score of 9.1, indicating that users feel well-supported and valued. In comparison, Intercom's support quality, rated at 8.7, is still good but has received feedback about slower response times during peak hours.
- Users on G2 appreciate Help Scout's ease of use, scoring 9.2, which many reviewers say contributes to a smoother onboarding process. Intercom, while rated at 8.9, has been noted by some users as having a steeper learning curve due to its advanced features.
- Reviewers mention that Help Scout's multi-channel coverage is exceptional, scoring 9.8, allowing users to manage various communication channels effortlessly. Intercom, with a score of 8.8, is still effective but has been critiqued for lacking some integrations that Help Scout offers.
- Users say that Help Scout's ticket collaboration feature, rated at 8.9, fosters teamwork effectively, while Intercom's collaboration tools, rated at 8.8, are seen as slightly less user-friendly, particularly for teams that require real-time collaboration.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Help Scout
Free
$0.00
5 Users Per Month
Limited to 100 contacts per month and 5 users.
- Up to 5 users
- 1 Inbox
- 10 Saved replies
Free Trial
Fin by Intercom
Free Trial is available
Help Scout
Free Trial is available
Ratings
Meets Requirements
8.8
2,809
8.7
315
Ease of Use
8.9
2,839
9.2
319
Ease of Setup
8.4
1,451
9.2
163
Ease of Admin
8.6
1,302
9.1
163
Quality of Support
8.6
2,705
9.1
289
Has the product been a good partner in doing business?
8.8
1,299
9.1
156
Product Direction (% positive)
8.8
2,660
8.2
303
Features by Category
Ticket and Case Management
8.6
1098
|
Verified
9.2
175
|
Verified
8.8
1116
|
Verified
9.2
174
|
Verified
8.7
1093
|
Verified
8.6
188
|
Verified
8.6
1141
|
Verified
8.6
164
8.3
678
|
Verified
Feature Not Available
8.8
1134
|
Verified
8.7
176
|
Verified
8.8
1058
|
Verified
8.9
175
|
Verified
8.6
959
|
Verified
8.2
99
Generative AI
8.3
245
5.2
7
8.2
246
6.1
6
Agentic AI - Help Desk
7.8
58
Not enough data
8.3
59
Not enough data
7.9
59
Not enough data
Communication Channels
8.8
889
|
Verified
Feature Not Available
8.8
1088
|
Verified
9.2
166
|
Verified
9.4
1262
|
Verified
7.7
101
|
Verified
8.3
810
7.7
61
7.6
520
6.8
28
|
Verified
Platform
8.1
718
|
Verified
7.5
39
8.2
1265
|
Verified
7.7
90
|
Verified
8.7
821
|
Verified
8.6
104
|
Verified
8.6
786
|
Verified
8.5
78
|
Verified
8.1
1013
|
Verified
8.1
144
|
Verified
8.2
1015
|
Verified
8.2
151
|
Verified
Messenger
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Not enough data
Channels
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Not enough data
Customers
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.7
226
9.7
10
8.3
218
8.6
7
Feature Not Available
8.1
6
Design
Feature Not Available
7.7
8
Feature Not Available
8.8
7
8.7
230
8.5
11
8.7
222
9.1
11
8.6
215
9.3
10
Generative AI
Feature Not Available
Not enough data
8.2
84
Not enough data
Responses
9.1
84
Not enough data
9.0
86
Not enough data
9.0
83
Not enough data
Automation - AI Agents
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Not enough data
Platform
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Not enough data
Autonomy - AI Agents
8.4
64
Not enough data
8.6
64
Not enough data
8.4
63
Not enough data
8.7
66
Not enough data
Generative AI
Feature Not Available
Not enough data
8.8
50
Not enough data
Responses
8.8
596
Not enough data
8.8
586
Not enough data
9.0
586
Not enough data
8.8
556
Not enough data
8.6
478
Not enough data
Platform
9.5
611
Not enough data
8.9
581
Not enough data
8.8
577
Not enough data
8.7
561
Not enough data
8.2
419
Not enough data
8.9
528
Not enough data
8.8
582
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
140
Not enough data
Conversational Platform
8.7
1056
8.3
57
8.7
836
8.5
31
8.8
856
8.7
33
9.0
777
8.4
36
Support Automation
8.7
858
8.4
36
8.7
900
8.8
42
8.5
517
8.4
34
8.8
807
9.0
36
Generative AI
Feature Not Available
Not enough data
8.4
154
Not enough data
Sorting & Filtering
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Time Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Email Management
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
8.6
197
Not enough data
7.4
183
Not enough data
9.0
203
Not enough data
Automation
8.4
202
Not enough data
8.3
204
Not enough data
8.5
195
Not enough data
Artificial Intelligence
8.5
196
Not enough data
8.6
191
Not enough data
8.5
197
Not enough data
Generative AI
8.3
294
Not enough data
8.3
292
Not enough data
Feature Not Available
Not enough data
Communication
9.2
1439
|
Verified
9.0
29
|
Verified
8.9
1447
|
Verified
8.9
30
|
Verified
8.7
1189
|
Verified
Feature Not Available
9.1
1354
|
Verified
8.2
22
|
Verified
8.2
593
Feature Not Available
Internal Use
8.2
1265
|
Verified
7.7
90
|
Verified
8.8
1092
|
Verified
8.7
29
|
Verified
8.2
1041
|
Verified
7.9
18
|
Verified
8.7
1245
|
Verified
9.0
32
|
Verified
8.9
1317
|
Verified
9.5
30
|
Verified
8.6
1285
|
Verified
8.4
30
|
Verified
Generative AI
8.2
94
Not enough data
Self-Service Experience
8.9
651
8.7
107
8.9
650
8.3
103
Feature Not Available
Feature Not Available
8.2
489
8.3
26
8.4
534
8.5
29
Self-Service Platform
8.7
529
8.8
28
8.7
533
8.7
31
8.4
472
Feature Not Available
8.6
518
8.7
29
Agentic AI - Customer Self-Service
7.3
45
Not enough data
7.7
44
Not enough data
7.3
45
Not enough data
7.8
46
Not enough data
8.0
49
Not enough data
7.4
46
Not enough data
7.4
45
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
9.3(won by default)
88
Not enough data
9.0(won by default)
85
Not enough data
9.6(won by default)
88
Not enough data
Channels
9.4(won by default)
88
Not enough data
8.7(won by default)
87
Not enough data
9.5(won by default)
90
Not enough data
8.3(won by default)
80
Not enough data
8.8(won by default)
82
Not enough data
Insight
9.1(won by default)
85
Not enough data
9.1(won by default)
86
Not enough data
8.8(won by default)
82
Not enough data
9.3(won by default)
82
Not enough data
Generative AI
Feature Not Available
Not enough data
7.2
16
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.6
162
Not enough data
7.9
161
Not enough data
7.7
162
Not enough data
8.5
160
Not enough data
8.0
156
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.4
155
Not enough data
7.9
156
Not enough data
7.9
156
Not enough data
8.3
153
Not enough data
Automation
8.1
156
Not enough data
7.9
155
Not enough data
7.2
152
Not enough data
Autonomy
7.5
158
Not enough data
7.7
158
Not enough data
7.2
154
Not enough data
7.6
156
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and Help Scout are categorized as Digital Customer Service Platforms, Shared Inbox, Conversational Support, Customer Communications Management, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Fin by Intercom is categorized as AI Customer Support Agents, Customer Service Automation, AI Agents For Business Operations, Digital Adoption Platform, Conversational Marketing, Chatbots, and Social Customer Service
Help Scout is categorized as Email Management
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Help Scout
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.7%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
5.0%
Marketing and Advertising
4.6%
Other
43.4%
Computer Software
20.4%
Information Technology and Services
9.9%
Internet
7.6%
Marketing and Advertising
4.4%
Retail
4.2%
Other
53.4%
Alternatives
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
Why sometimes the messages are not merged by themself?
2 Comments
AG
Hey Oliver,
I'm Anthony. A member of Help Scout's support team.
If you still have questions about messages within Help Scout, please reach out and I'd...Read more
What should I look for in a ticketing system?
2 Comments
AG
Help Scout recently announced a new integration with messenger, which is great news for their users. However, I find it disappointing that this integration...Read more
Do you have a mobile app?
1 Comment
BD
Yes, search "Help Scout" in your device's application store. Read more
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