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At a Glance
Market Segments
Small-Business (58.7% of reviews)
Small-Business (70.5% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
No pricing available
Fin by Intercom
Star Rating
(3,689)4.5 out of 5
Market Segments
Small-Business (58.7% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansInterakt
Star Rating
(64)4.5 out of 5
Market Segments
Small-Business (70.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about InteraktSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Intercom excels in its Live Chat feature, scoring a remarkable 9.3, which reviewers mention provides a seamless experience for real-time customer interactions. In contrast, Interakt's live chat functionality received a lower score of 7.3, indicating room for improvement in user experience.
- Reviewers mention that Interakt shines in Quality of Support, achieving a score of 9.1, which users on G2 appreciate for its responsiveness and helpfulness. Intercom, while still strong at 8.7, does not match the level of support that Interakt offers, according to user feedback.
- G2 users highlight Intercom's superior Email channel capabilities, with a score of 9.5, making it a preferred choice for email communication. In contrast, Interakt's email functionality is notably weaker, scoring only 5.7, which users say limits their outreach effectiveness.
- Users say that Intercom's Automation features, particularly in Ticket Resolution, score an impressive 8.7, allowing for efficient handling of customer inquiries. Interakt, however, has not received the same level of praise, indicating that its automation capabilities may not be as robust.
- Reviewers mention that Interakt's Self-Service Experience is commendable, with a score of 7.7 for its Knowledge Base, which users find helpful for troubleshooting. Intercom, on the other hand, scores higher at 9.0, suggesting a more comprehensive and user-friendly self-service option.
- Users on G2 report that Intercom's Customization options, particularly in the Conversation Editor, score a high 9.4, allowing businesses to tailor their messaging effectively. Interakt's customization features, while decent, do not reach the same level of flexibility, scoring only 7.9.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Interakt
No pricing availableFree Trial
Fin by Intercom
Free Trial is available
Interakt
No trial information availableRatings
Meets Requirements
8.8
2,818
8.9
40
Ease of Use
8.9
2,848
8.7
40
Ease of Setup
8.4
1,457
9.0
27
Ease of Admin
8.6
1,305
9.1
24
Quality of Support
8.6
2,714
9.1
40
Has the product been a good partner in doing business?
8.8
1,302
9.2
25
Product Direction (% positive)
8.8
2,669
8.7
36
Features by Category
Ticket and Case Management
8.6
1100
|
Verified
Not enough data
8.8
1118
|
Verified
Not enough data
8.7
1095
|
Verified
Not enough data
8.6
1143
|
Verified
Not enough data
8.3
680
|
Verified
Not enough data
8.8
1136
|
Verified
Not enough data
8.8
1060
|
Verified
Not enough data
8.6
961
|
Verified
Not enough data
Generative AI
8.3
247
Not enough data
8.2
248
Not enough data
Agentic AI - Help Desk
7.8
60
Not enough data
8.2
61
Not enough data
7.9
61
Not enough data
Communication Channels
8.8
891
|
Verified
Not enough data
8.8
1090
|
Verified
Not enough data
9.4
1264
|
Verified
Not enough data
8.3
812
Not enough data
7.6
522
Not enough data
Platform
8.1
720
|
Verified
Not enough data
8.2
1267
|
Verified
7.9
12
8.7
823
|
Verified
Not enough data
8.6
788
|
Verified
Not enough data
8.1
1015
|
Verified
Not enough data
8.2
1017
|
Verified
Not enough data
Messenger
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Not enough data
Channels
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Not enough data
Customers
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.7
226
8.3
17
8.3
218
8.3
15
Feature Not Available
7.4
14
Design
Feature Not Available
8.1
14
Feature Not Available
7.9
15
8.7
230
8.2
17
8.7
222
7.9
16
8.6
215
8.6
16
Generative AI
Feature Not Available
Not enough data
8.2
84
Not enough data
Responses
9.1
84
Not enough data
9.0
86
Not enough data
9.0
84
Not enough data
Automation - AI Agents
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Not enough data
Platform
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Not enough data
Autonomy - AI Agents
8.4
64
Not enough data
8.6
64
Not enough data
8.4
63
Not enough data
8.7
66
Not enough data
Generative AI
Feature Not Available
Not enough data
8.8
50
Not enough data
Responses
8.8
596
Not enough data
8.8
586
Not enough data
9.0
586
Not enough data
8.8
556
Not enough data
8.6
478
Not enough data
Platform
9.5
611
Not enough data
8.9
581
Not enough data
8.8
578
Not enough data
8.7
561
Not enough data
8.2
419
Not enough data
8.9
528
Not enough data
8.8
582
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
140
Not enough data
Conversational Platform
8.7
1058
Not enough data
8.7
837
Not enough data
8.7
858
Not enough data
9.0
779
Not enough data
Support Automation
8.6
859
Not enough data
8.7
901
Not enough data
8.5
518
Not enough data
8.8
809
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
154
Not enough data
Messaging Channels
Not enough data
6.3
5
Not enough data
6.4
7
Not enough data
6.4
6
Not enough data
8.0
9
Administration
Not enough data
8.3
11
Not enough data
9.5
10
Not enough data
8.0
9
Not enough data
8.6
11
Customer Support
8.6
200
Not enough data
7.4
185
Not enough data
9.0
206
Not enough data
Automation
8.4
205
Not enough data
8.3
206
Not enough data
8.5
197
Not enough data
Artificial Intelligence
8.5
198
Not enough data
8.6
193
Not enough data
8.5
199
Not enough data
Generative AI
8.3
296
Not enough data
8.3
294
Not enough data
Feature Not Available
Not enough data
Communication
9.2
1441
|
Verified
8.0
11
8.9
1449
|
Verified
8.5
12
8.7
1191
|
Verified
6.3
9
9.1
1356
|
Verified
8.3
10
8.2
595
7.4
7
Internal Use
8.2
1267
|
Verified
7.9
12
8.7
1094
|
Verified
7.7
11
8.2
1043
|
Verified
8.6
11
8.7
1247
|
Verified
7.5
10
8.9
1319
|
Verified
8.5
11
8.6
1287
|
Verified
8.6
12
Generative AI
8.2
94
Not enough data
Self-Service Experience
8.9
652
7.7
15
8.9
651
8.2
13
Feature Not Available
6.9
13
8.2
490
7.3
16
8.4
535
7.3
17
Self-Service Platform
8.7
530
7.9
15
8.7
534
8.8
16
8.4
474
6.8
14
8.6
519
8.3
16
Agentic AI - Customer Self-Service
7.4
46
Not enough data
7.8
45
Not enough data
7.4
46
Not enough data
7.8
47
Not enough data
8.1
50
Not enough data
7.4
47
Not enough data
7.5
46
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
9.3(won by 3.0)
89
6.3
5
9.0(won by default)
86
Not enough data
9.6(won by default)
89
Not enough data
Channels
9.4(won by 3.7)
89
5.7
5
8.8(won by 3.1)
88
5.7
5
9.5(won by 2.2)
91
7.3
5
8.3(won by 1.6)
81
6.7
5
8.8(won by 0.5)
83
8.3
5
Insight
9.1(won by default)
86
Not enough data
9.2(won by default)
87
Not enough data
8.8(won by default)
83
Not enough data
9.3(won by 1.3)
83
8.0
5
Generative AI
Feature Not Available
Not enough data
7.2
16
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.6
168
Not enough data
7.9
166
Not enough data
7.7
164
Not enough data
8.5
163
Not enough data
8.0
159
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.4
157
Not enough data
7.9
158
Not enough data
7.9
159
Not enough data
8.3
159
Not enough data
Automation
8.1
160
Not enough data
7.9
158
Not enough data
7.2
154
Not enough data
Autonomy
7.5
161
Not enough data
7.7
161
Not enough data
7.2
157
Not enough data
7.6
160
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and Interakt are categorized as Customer Communications Management, Social Customer Service, Live Chat, and Customer Self-Service
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Interakt
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.7%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.6%
Other
43.4%
Apparel & Fashion
14.5%
Retail
11.3%
Marketing and Advertising
9.7%
Information Technology and Services
6.5%
Food & Beverages
6.5%
Other
51.6%
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
Interakt has no discussions with answers
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