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At a Glance
Market Segments
Small-Business (58.7% of reviews)
Small-Business (58.9% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
$0.00
Fin by Intercom
Star Rating
(3,669)4.5 out of 5
Market Segments
Small-Business (58.7% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansFreshChat
Star Rating
(487)4.4 out of 5
Market Segments
Small-Business (58.9% of reviews)
Entry-Level Pricing
$0.00
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Intercom excels in its Live Chat feature, scoring 9.3, which reviewers mention provides a seamless experience for real-time customer interactions. In contrast, FreshChat's Live Chat feature, while still strong at 9.4, is noted to have slightly less intuitive navigation.
- Reviewers mention that FreshChat's Customization Interface is superior, scoring 9.1 compared to Intercom's 8.5. Users appreciate the flexibility in tailoring the chat experience to fit their brand, making it easier to engage customers effectively.
- G2 users highlight that Intercom's Ticket Collaboration feature, rated at 8.8, allows for better teamwork in managing customer inquiries, while FreshChat's collaboration tools are perceived as less robust, impacting team efficiency.
- Users on G2 report that FreshChat's AI capabilities are more advanced, particularly in AI Text Generation and AI Text Summarization, with scores of 9.3 and 9.5 respectively, which reviewers say enhances automated customer interactions significantly compared to Intercom's lower ratings in these areas.
- Reviewers mention that Intercom's Knowledge Base feature is highly effective, scoring 9.2, which users say provides comprehensive self-service options for customers. FreshChat, while also strong at 8.9, is noted to have fewer resources available for users seeking help.
- Users report that FreshChat's Multi-Channel Coverage is impressive, scoring 8.8, allowing businesses to engage customers across various platforms seamlessly. In comparison, Intercom's multi-channel capabilities, while good, are seen as less integrated, affecting overall user experience.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Free Trial
Fin by Intercom
Free Trial is available
FreshChat
Free Trial is available
Ratings
Meets Requirements
8.8
2,807
8.7
397
Ease of Use
8.9
2,837
9.1
399
Ease of Setup
8.4
1,450
8.8
253
Ease of Admin
8.6
1,301
9.0
243
Quality of Support
8.6
2,703
8.8
391
Has the product been a good partner in doing business?
8.8
1,298
8.8
239
Product Direction (% positive)
8.8
2,659
9.0
399
Features by Category
Ticket and Case Management
8.6
1098
|
Verified
Not enough data
8.8
1116
|
Verified
Not enough data
8.7
1093
|
Verified
Not enough data
8.6
1141
|
Verified
Not enough data
8.3
678
|
Verified
Not enough data
8.8
1134
|
Verified
Not enough data
8.8
1058
|
Verified
Not enough data
8.6
959
|
Verified
Not enough data
Generative AI
8.3
245
Not enough data
8.2
246
Not enough data
Agentic AI - Help Desk
7.8
58
Not enough data
8.3
59
Not enough data
7.9
59
Not enough data
Communication Channels
8.8
889
|
Verified
Not enough data
8.8
1088
|
Verified
Not enough data
9.4
1262
|
Verified
Not enough data
8.3
810
Not enough data
7.6
520
Not enough data
Platform
8.1
718
|
Verified
Not enough data
8.2
1265
|
Verified
8.5
273
|
Verified
8.7
821
|
Verified
Not enough data
8.6
786
|
Verified
Not enough data
8.1
1013
|
Verified
Not enough data
8.2
1015
|
Verified
Not enough data
Messenger
8.8
383
|
Verified
8.9
43
|
Verified
8.1
363
|
Verified
8.4
45
|
Verified
9.3
478
|
Verified
9.4
48
|
Verified
8.5
327
|
Verified
9.1
48
|
Verified
Channels
8.0
293
|
Verified
8.7
38
|
Verified
9.0
438
|
Verified
9.0
45
|
Verified
7.9
207
|
Verified
8.8
32
7.3
121
9.0
32
|
Verified
8.1
229
|
Verified
8.9
37
|
Verified
Customers
8.8
428
|
Verified
9.0
41
|
Verified
8.6
432
|
Verified
8.8
43
|
Verified
8.2
436
|
Verified
8.6
44
|
Verified
8.3
387
|
Verified
8.9
38
|
Verified
8.2
379
|
Verified
8.9
38
|
Verified
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.7
226
Not enough data
8.3
218
Not enough data
Feature Not Available
Not enough data
Design
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Not enough data
Generative AI
Feature Not Available
Not enough data
8.2
84
Not enough data
Responses
9.1
84
Not enough data
9.0
86
Not enough data
9.0
83
Not enough data
Automation - AI Agents
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Not enough data
Platform
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Not enough data
Autonomy - AI Agents
8.4
64
Not enough data
8.6
64
Not enough data
8.4
63
Not enough data
8.7
66
Not enough data
Generative AI
Feature Not Available
Not enough data
8.8
50
Not enough data
Responses
8.8
595
8.5
102
8.8
586
8.6
104
9.0
585
8.9
102
8.8
556
8.7
99
8.6
478
8.6
83
Platform
9.5
610
9.2
105
8.9
580
8.9
99
8.8
577
8.8
100
8.7
561
8.5
98
8.2
419
8.4
78
8.9
528
9.0
93
8.8
582
8.8
94
Generative AI
Feature Not Available
8.4
42
8.4
140
8.6
42
Conversational Platform
8.7
1056
8.6
148
8.7
836
Feature Not Available
8.8
856
8.5
127
9.0
777
8.6
111
Support Automation
8.7
858
8.6
133
8.7
900
8.6
135
8.5
517
8.5
134
8.8
807
8.8
116
Generative AI
Feature Not Available
8.5
61
8.4
154
8.5
61
Customer Support
8.6
197
Not enough data
7.4
183
Not enough data
9.0
203
Not enough data
Automation
8.4
200
Not enough data
8.3
204
Not enough data
8.5
194
Not enough data
Artificial Intelligence
8.5
196
Not enough data
8.6
190
Not enough data
8.5
196
Not enough data
Generative AI
8.3
294
8.5
73
8.3
292
8.6
72
Feature Not Available
7.8
73
Communication
9.2
1438
|
Verified
9.2
279
|
Verified
8.9
1446
|
Verified
8.5
292
|
Verified
8.7
1189
|
Verified
8.4
202
|
Verified
9.1
1353
|
Verified
8.9
247
|
Verified
8.2
593
8.2
138
|
Verified
Internal Use
8.2
1265
|
Verified
8.5
273
|
Verified
8.7
1091
|
Verified
8.7
268
|
Verified
8.2
1040
|
Verified
8.4
221
|
Verified
8.7
1245
|
Verified
8.7
256
|
Verified
8.9
1316
|
Verified
9.0
248
|
Verified
8.6
1285
|
Verified
8.5
253
|
Verified
Generative AI
8.2
94
8.9
33
Self-Service Experience
8.9
650
8.9
92
8.9
649
8.7
93
Feature Not Available
8.4
80
8.2
489
8.5
67
8.4
534
8.6
69
Self-Service Platform
8.7
529
9.1
74
8.7
532
8.9
77
8.4
471
8.0
68
8.6
517
8.8
77
Agentic AI - Customer Self-Service
7.3
45
Not enough data
7.7
44
Not enough data
7.3
45
Not enough data
7.8
46
Not enough data
8.0
48
Not enough data
7.4
46
Not enough data
7.4
45
Not enough data
Generative AI
Feature Not Available
9.2(won by default)
23
Feature Not Available
9.5(won by default)
23
Process
9.3
88
9.4(won by 0.1)
43
9.0
85
9.4(won by 0.4)
48
9.6(won by 0.4)
88
9.2
42
Channels
9.4(won by 0.2)
88
9.2
50
8.7
87
9.2(won by 0.5)
53
9.5(tied score)
90
9.5(tied score)
53
8.3
80
9.0(won by 0.7)
43
8.8
82
9.3(won by 0.5)
44
Insight
9.1
85
9.2(won by 0.1)
41
9.1(won by 0.2)
86
8.9
49
8.8
82
9.2(won by 0.4)
46
9.3(won by 0.2)
82
9.1
48
Generative AI
Feature Not Available
Not enough data
7.2
16
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.6
162
Not enough data
7.8
162
Not enough data
7.7
162
Not enough data
8.5
161
Not enough data
8.0
156
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.4
155
Not enough data
7.8
156
Not enough data
7.9
156
Not enough data
8.3
153
Not enough data
Automation
8.1
157
Not enough data
7.9
156
Not enough data
7.1
153
Not enough data
Autonomy
7.5
159
Not enough data
7.7
159
Not enough data
7.1
155
Not enough data
7.6
156
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and FreshChat are categorized as Conversational Support, Conversational Marketing, Chatbots, Social Customer Service, Live Chat, and Customer Self-Service
Unique Categories
Fin by Intercom is categorized as AI Customer Support Agents, Customer Service Automation, Digital Customer Service Platforms, AI Agents For Business Operations, Shared Inbox, Customer Communications Management, Digital Adoption Platform, and Help Desk
FreshChat has no unique categories
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
FreshChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.7%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
5.0%
Marketing and Advertising
4.6%
Other
43.4%
Information Technology and Services
10.3%
Computer Software
9.8%
Consumer Services
8.1%
Financial Services
5.7%
Retail
4.8%
Other
61.3%
Alternatives
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
How do I set up a chat bot to respond to FAQ's automatically?
3 Comments
Official Response from FreshChat
We have no code easy to use bot builders to help you set up powerful chatbots. You can refer to these solution articles to help you build one. You can also...Read more
Can we see the ticket details and the possibility of modification ?
2 Comments
Official Response from FreshChat
No, you can't modify ticker details from FreshchatRead more
What are the advanced Whatsapp integration features that we can use besides incoming chats?
1 Comment
Official Response from FreshChat
You can also run proactive campaigns using WhatsApp. Please refer to this link for more details- https://bit.ly/3vCWmBVRead more
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