Compare Fin by Intercom and FreshChat 
At a Glance
Market Segments
Small-Business (58.5% of reviews)
Small-Business (58.4% of reviews)
Entry-Level Pricing
$0.99 1 Outcome
$0.00
Fin by Intercom
Star Rating
(3,828)4.5 out of 5
Market Segments
Small-Business (58.5% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Outcome
Free Trial is available
Browse all 4 pricing plansFreshChat
Star Rating
(493)4.4 out of 5
Market Segments
Small-Business (58.4% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Fin by Intercom excels in providing a human-like interaction, with users appreciating its quick and comprehensive responses. Many find it refreshing compared to other AI chatbots that often deliver vague answers or fail to assist effectively.
- Users say that FreshChat's AI Freddy is genuinely helpful, particularly in configuring the botflow to meet specific requirements. This ease of setup is highlighted as a significant advantage, making it easier for teams to tailor the chatbot to their needs.
- Reviewers mention that Fin by Intercom has a higher overall satisfaction score, reflecting its strong performance in conversational support and AI customer support agents. Users feel that it truly delivers on its promises, unlike some competitors that may not perform as well in day-to-day operations.
- According to verified reviews, FreshChat's intuitive interface and real-time chat visibility make it easy for teams to manage conversations and monitor agent performance. Users appreciate how this feature helps ensure quick response times, which is crucial for customer satisfaction.
- G2 reviewers highlight that while both products have similar ratings for ease of use, Fin by Intercom's slightly lower score indicates that some users may find it a bit less intuitive compared to FreshChat, which is praised for its user-friendly inbox.
- Users report that Fin by Intercom's pricing is competitive, starting at $0.99, which some find reasonable for the value it provides. In contrast, FreshChat offers a free entry-level option, making it an attractive choice for small businesses looking to minimize costs while still accessing essential features.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Outcome
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund – no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Free Trial
Fin by Intercom
Free Trial is available
FreshChat
Free Trial is available
Ratings
Meets Requirements
8.8
2,882
8.7
401
Ease of Use
8.9
2,913
9.1
403
Ease of Setup
8.4
1,513
8.8
257
Ease of Admin
8.6
1,341
9.0
244
Quality of Support
8.6
2,778
8.8
395
Has the product been a good partner in doing business?
8.8
1,337
8.8
240
Product Direction (% positive)
8.8
2,734
9.0
403
Features by Category
Ticket and Case Management
8.6
1103
|
Verified
Not enough data
8.8
1123
|
Verified
Not enough data
8.7
1101
|
Verified
Not enough data
8.6
1152
|
Verified
Not enough data
8.3
681
|
Verified
Not enough data
8.8
1138
|
Verified
Not enough data
8.8
1063
|
Verified
Not enough data
8.6
964
|
Verified
Not enough data
Generative AI
8.3
249
Not enough data
8.2
250
Not enough data
Agentic AI - Help Desk
7.8
62
Not enough data
8.3
62
Not enough data
7.9
62
Not enough data
Communication Channels
8.8
894
|
Verified
Not enough data
8.8
1093
|
Verified
Not enough data
9.4
1269
|
Verified
Not enough data
8.3
812
Not enough data
7.6
523
Not enough data
Platform
8.1
722
|
Verified
Not enough data
8.2
1270
|
Verified
8.5
273
|
Verified
8.7
826
|
Verified
Not enough data
8.7
791
|
Verified
Not enough data
8.1
1018
|
Verified
Not enough data
8.2
1019
|
Verified
Not enough data
Messenger
8.8
383
|
Verified
8.9
43
|
Verified
8.1
363
|
Verified
8.4
45
|
Verified
9.3
478
|
Verified
9.4
48
|
Verified
8.5
327
|
Verified
9.1
48
|
Verified
Channels
8.0
293
|
Verified
8.7
38
|
Verified
9.0
438
|
Verified
9.0
45
|
Verified
7.9
207
|
Verified
8.8
32
7.3
121
9.0
32
|
Verified
8.1
229
|
Verified
8.9
37
|
Verified
Customers
8.8
428
|
Verified
9.0
41
|
Verified
8.6
432
|
Verified
8.8
43
|
Verified
8.2
436
|
Verified
8.6
44
|
Verified
8.3
387
|
Verified
8.9
38
|
Verified
8.2
379
|
Verified
8.9
38
|
Verified
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.8
229
Not enough data
8.3
218
Not enough data
Feature Not Available
Not enough data
Design
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Not enough data
Generative AI
Feature Not Available
Not enough data
8.3
86
Not enough data
Responses
9.1
84
Not enough data
9.0
86
Not enough data
9.0
84
Not enough data
Automation - AI Agents
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Not enough data
Platform
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Not enough data
Autonomy - AI Agents
8.5
65
Not enough data
8.6
65
Not enough data
8.4
64
Not enough data
8.7
67
Not enough data
Generative AI
Feature Not Available
Not enough data
8.8
50
Not enough data
Responses
8.8
597
8.5
103
8.8
587
8.6
104
9.0
589
8.9
102
8.8
558
8.7
99
8.6
478
8.6
83
Platform
9.5
616
9.2
105
8.9
584
8.9
100
8.8
579
8.8
100
8.7
564
8.5
99
8.2
419
8.4
78
8.9
528
9.0
93
8.8
583
8.8
94
Generative AI
Feature Not Available
8.4
42
8.4
143
8.6
42
Conversational Platform
8.7
1058
8.6
148
8.7
839
Feature Not Available
8.7
858
8.5
127
9.0
779
8.6
111
Support Automation
8.6
859
8.6
133
8.7
901
8.6
135
8.5
519
8.5
134
8.8
813
8.8
116
Generative AI
Feature Not Available
8.5
61
8.4
156
8.5
61
Customer Support
8.6
202
Not enough data
7.4
185
Not enough data
9.0
214
Not enough data
Automation
8.4
211
Not enough data
8.3
208
Not enough data
8.5
198
Not enough data
Artificial Intelligence
8.5
201
Not enough data
8.6
193
Not enough data
8.5
205
Not enough data
Generative AI
8.3
297
8.5
73
8.3
295
8.6
72
Feature Not Available
7.8
73
Communication
9.2
1443
|
Verified
9.2
281
|
Verified
8.9
1451
|
Verified
8.5
294
|
Verified
8.7
1192
|
Verified
8.4
202
|
Verified
9.1
1358
|
Verified
8.9
248
|
Verified
8.2
595
8.2
138
|
Verified
Internal Use
8.2
1270
|
Verified
8.5
273
|
Verified
8.7
1095
|
Verified
8.7
268
|
Verified
8.2
1043
|
Verified
8.4
221
|
Verified
8.7
1251
|
Verified
8.7
256
|
Verified
8.9
1321
|
Verified
9.0
252
|
Verified
8.6
1289
|
Verified
8.5
255
|
Verified
Generative AI
8.2
94
8.9
33
Self-Service Experience
9.0
657
8.9
92
8.9
653
8.7
93
Feature Not Available
8.4
80
8.2
491
8.5
67
8.4
536
8.6
69
Self-Service Platform
8.7
532
9.1
74
8.8
540
8.9
77
8.4
482
8.0
68
8.6
524
8.8
77
Agentic AI - Customer Self-Service
7.4
47
Not enough data
7.9
47
Not enough data
7.4
47
Not enough data
7.9
49
Not enough data
8.1
51
Not enough data
7.5
48
Not enough data
7.5
47
Not enough data
Generative AI
Feature Not Available
9.2(won by default)
23
Feature Not Available
9.5(won by default)
23
Process
9.3
89
9.4(won by 0.1)
43
9.0
86
9.4(won by 0.4)
48
9.6(won by 0.4)
89
9.2
42
Channels
9.4(won by 0.2)
89
9.2
50
8.8
88
9.2(won by 0.4)
53
9.5(tied score)
91
9.5(tied score)
53
8.3
81
9.0(won by 0.7)
43
8.8
83
9.3(won by 0.5)
44
Insight
9.1
86
9.2(won by 0.1)
41
9.2(won by 0.3)
88
8.9
49
8.8
83
9.2(won by 0.4)
46
9.3(won by 0.2)
83
9.1
48
Generative AI
Feature Not Available
Not enough data
7.4
17
Not enough data
Natural Language Interaction - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Intent & Action Handling - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Context & Personalization - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Enterprise Integration & Deployment - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.9
192
Not enough data
7.9
199
Not enough data
7.8
167
Not enough data
8.5
191
Not enough data
8.0
161
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.5
158
Not enough data
7.9
160
Not enough data
7.9
173
Not enough data
8.5
191
Not enough data
Automation
8.4
194
Not enough data
8.0
163
Not enough data
7.2
156
Not enough data
Autonomy
7.6
162
Not enough data
7.7
163
Not enough data
7.2
161
Not enough data
7.7
166
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and FreshChat are categorized as AI Customer Support Agents, Conversational Support, Conversational Marketing, Chatbots, Social Customer Service, Live Chat, and Customer Self-Service
Unique Categories
Fin by Intercom is categorized as Customer Service Automation, Digital Customer Service Platforms, AI Agents For Business Operations, Shared Inbox, Customer Communications Management, Digital Adoption Platform, Help Desk, and Conversational Interface Agents
FreshChat has no unique categories
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
FreshChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.5%
Information Technology and Services
13.2%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.7%
Other
43.5%
Information Technology and Services
10.4%
Computer Software
9.8%
Consumer Services
8.0%
Financial Services
5.6%
Retail
4.8%
Other
61.4%
Alternatives
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
How do I change notification sound? Can I integrate with Google translate?
2 Comments
CH
You can use the lang feature. It is easier to use.Read more
How do I set up a chat bot to respond to FAQ's automatically?
3 Comments
VS
Hey Jonathan. Can we get in touch with you directly ? We will need to train the Bots to understand the FAQs and ensure it also understands Intent and You can...Read more
Can we see the ticket details and the possibility of modification ?
2 Comments
G2
Have you lost hope of ever recovering your money from scam brokers or platform ?? I have good news for you and yes it is 97% possible for you to recover...Read more
Understand Whatsapp integration first if it is critical
1 Comment
Official Response from FreshChat
"With our Whatsapp integration businesses can
- Engage with their customers on Whatsapp
- Help customers help themselves by talking to a chatbot
- Use...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
or continue with
or continue with
By proceeding, you agree to our Terms of Use and Privacy Policy
