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Compare Faveo Help Desk and Freshdesk 
Featured Products
At a Glance
Market Segments
Mid-Market (47.6% of reviews)
Small-Business (48.2% of reviews)
Entry-Level Pricing
$500 Onetime
$19.00 1 User per month billed annually Per Month
Faveo Help Desk
Star Rating
(23)4.6 out of 5
Market Segments
Mid-Market (47.6% of reviews)
Pros & Cons
Entry-Level Pricing
$500 Onetime
Browse all 4 pricing plansFreshdesk
Star Rating
(3,684)4.4 out of 5
Market Segments
Small-Business (48.2% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Trial is available
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshdesk excels in user experience, particularly highlighting its intuitive UI and UX. Users appreciate how easy it is to navigate and manage customer issues, with one reviewer noting the platform's reliability and clean design, making it enjoyable for IT support specialists.
- According to verified reviews, Faveo Help Desk stands out for its customizable workflows and approval processes. Users have praised the ability to create custom statuses that cater to specific requirements, enhancing flexibility in managing ticketing processes.
- Reviewers mention that Freshdesk has a significant advantage in terms of implementation speed, with many users finding the onboarding process straightforward. One user highlighted the ease of scaling the platform as ticket volumes grow, which is crucial for businesses experiencing rapid growth.
- Users say that Faveo Help Desk offers a robust reporting feature, providing comprehensive insights into support tickets. This capability is particularly beneficial for teams looking to analyze performance metrics and improve their service delivery.
- G2 reviewers indicate that Freshdesk's automation features are a major plus, with users enjoying the seamless integration with tools like Microsoft Teams. This integration has been noted to enhance day-to-day operations, making it easier to manage escalations and customer interactions.
- According to recent feedback, while both platforms provide quality support, Freshdesk's support quality is often highlighted as being on par with Faveo Help Desk. However, users of Faveo have noted occasional delays in support responsiveness, suggesting that while proactive, there may be room for improvement in certain cases.
Pricing
Entry-Level Pricing
Faveo Help Desk
Help Desk Pro
$500
Onetime
- Use on one domain/site
- Installation & Configuration
- Advance Features
Freshdesk
Freshdesk Email and Ticketing (Growth)
$19.00
1 User per month billed annually Per Month
Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
- Automations
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports
Free Trial
Faveo Help Desk
No trial information availableFreshdesk
Free Trial is available
Ratings
Meets Requirements
8.8
14
8.6
3,233
Ease of Use
9.2
14
8.9
3,255
Ease of Setup
8.2
11
8.6
2,315
Ease of Admin
8.8
11
8.7
2,178
Quality of Support
8.7
14
8.7
3,130
Has the product been a good partner in doing business?
8.7
10
8.8
2,101
Product Direction (% positive)
7.3
13
8.8
3,205
Features by Category
Ticket and Case Management
9.3
10
8.9
2235
|
Verified
8.7
10
8.8
2252
|
Verified
8.7
9
8.5
2165
|
Verified
9.1
9
8.5
2051
|
Verified
8.5
9
8.3
1808
|
Verified
8.7
9
8.5
2092
|
Verified
9.0
10
8.7
2017
|
Verified
8.8
8
8.3
1378
|
Verified
Generative AI
Not enough data
7.3
332
Not enough data
7.4
330
Agentic AI - Help Desk
Not enough data
7.1
61
Not enough data
7.0
61
Not enough data
7.3
61
Communication Channels
9.1
9
8.6
1928
|
Verified
8.7
9
8.9
2085
|
Verified
7.3
5
8.4
1320
|
Verified
7.0
5
8.0
1196
|
Verified
7.0
5
7.9
943
|
Verified
Platform
8.1
7
8.0
1162
|
Verified
8.7
9
8.1
1664
|
Verified
8.5
9
8.6
1550
|
Verified
6.4
6
8.2
1151
|
Verified
8.3
9
8.0
1877
|
Verified
9.1
9
8.3
1965
|
Verified
Channels
Not enough data
8.4
359
Not enough data
8.0
336
Not enough data
7.5
326
Design
Not enough data
8.2
332
Not enough data
7.8
337
Not enough data
8.3
357
Not enough data
8.3
346
Not enough data
8.4
334
Generative AI
Not enough data
7.7
266
Not enough data
7.8
266
Usability
Not enough data
8.8
268
Not enough data
8.7
264
Not enough data
8.8
258
Reporting
Not enough data
8.6
252
Not enough data
8.5
248
Not enough data
8.6
260
Generative AI
Not enough data
7.5
183
Not enough data
7.6
183
Conversational Platform
Not enough data
8.3
438
Not enough data
8.3
385
Not enough data
8.3
378
Not enough data
8.4
313
Support Automation
Not enough data
8.4
394
Not enough data
8.4
415
Not enough data
8.2
379
Not enough data
8.3
320
Generative AI
Not enough data
7.4
212
Not enough data
7.4
208
Generative AI
Not enough data
7.9
119
Not enough data
7.9
117
Not enough data
7.6
116
Communication
Not enough data
8.8
586
|
Verified
Not enough data
8.7
602
|
Verified
Not enough data
8.7
496
|
Verified
Not enough data
8.5
201
Not enough data
8.2
203
Internal Use
8.7
9
8.1
1664
|
Verified
Not enough data
8.6
205
Not enough data
8.1
187
Not enough data
8.8
560
|
Verified
Not enough data
8.8
520
|
Verified
Not enough data
8.6
548
|
Verified
Generative AI
Not enough data
7.9
144
Self-Service Experience
Not enough data
8.7
962
Not enough data
8.6
914
Not enough data
8.3
688
Not enough data
8.2
243
Not enough data
8.4
260
Self-Service Platform
Not enough data
8.5
256
Not enough data
8.6
265
Not enough data
8.0
225
Not enough data
8.4
240
Agentic AI - Customer Self-Service
Not enough data
7.9
20
Not enough data
7.9
18
Not enough data
8.0
19
Not enough data
7.9
21
Not enough data
7.7
20
Not enough data
7.5
19
Not enough data
7.8
19
Generative AI
Not enough data
8.2(won by default)
81
Not enough data
8.1(won by default)
81
Process
Not enough data
8.6(won by default)
165
Not enough data
9.3(won by default)
486
Not enough data
8.6(won by default)
375
Channels
Not enough data
9.2(won by default)
481
Not enough data
8.7(won by default)
419
Not enough data
8.8(won by default)
380
Not enough data
8.5(won by default)
343
Not enough data
8.3(won by default)
57
Insight
Not enough data
8.6(won by default)
385
Not enough data
8.7(won by default)
173
Not enough data
8.6(won by default)
377
Not enough data
9.1(won by default)
448
Generative AI
Not enough data
7.7
88
Not enough data
7.7
87
Customer Query Resolution - AI Customer Support Agents
Not enough data
9.0
12
Not enough data
8.8
11
Not enough data
8.3
12
Not enough data
8.8
12
Not enough data
8.1
12
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
12
Not enough data
8.6
13
Not enough data
8.7
13
Not enough data
8.6
13
Automation
Not enough data
9.0
12
Not enough data
8.8
12
Not enough data
8.9
12
Autonomy
Not enough data
7.2
12
Not enough data
8.6
11
Not enough data
8.5
12
Not enough data
8.2
12
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Faveo Help Desk and Freshdesk are categorized as Customer Self-Service and Help Desk
Unique Categories
Faveo Help Desk has no unique categories
Freshdesk is categorized as AI Customer Support Agents, Digital Customer Service Platforms, Conversational Support, Shared Inbox, Complaint Management, Customer Communications Management, Social Customer Service, and Live Chat
Reviews
Reviewers' Company Size
Faveo Help Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
28.6%
Higher Education
9.5%
Computer Software
9.5%
Telecommunications
4.8%
Security and Investigations
4.8%
Other
42.9%
Information Technology and Services
17.0%
Computer Software
12.8%
Financial Services
4.1%
Internet
4.1%
Education Management
3.8%
Other
58.1%
Alternatives
Discussions
Faveo Help Desk has no discussions with answers
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
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