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Compare Dynamics 365 Sales and Epic 
Featured Products
At a Glance
Market Segments
Mid-Market (39.2% of reviews)
Enterprise (77.4% of reviews)
Entry-Level Pricing
$210/month per user
No pricing available
Dynamics 365 Sales
Star Rating
(1,607)3.8 out of 5
Market Segments
Mid-Market (39.2% of reviews)
Pros & Cons
Entry-Level Pricing
$210/month per user
Browse all 3 pricing plansEpic
Star Rating
(934)4.2 out of 5
Market Segments
Enterprise (77.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about EpicDynamics 365 Sales vs Epic
When assessing the two solutions, reviewers found Epic easier to use, administer, and do business with overall. However, reviewers preferred the ease of set up with Dynamics 365 Sales.
- Reviewers felt that Epic meets the needs of their business better than Dynamics 365 Sales.
- When comparing quality of ongoing product support, reviewers felt that Epic is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Epic over Dynamics 365 Sales.
Pricing
Entry-Level Pricing
Dynamics 365 Sales
Dynamics 365 Plan
$210
/month per user
Get full use of all applications in one comprehensive, cost-efficient option.
Epic
No pricing availableFree Trial
Dynamics 365 Sales
No trial information availableEpic
No trial information availableRatings
Meets Requirements
8.1
1,282
8.8
769
Ease of Use
7.4
1,288
8.1
780
Ease of Setup
7.2
408
7.1
96
Ease of Admin
7.6
383
7.7
91
Quality of Support
7.5
1,123
8.2
733
Has the product been a good partner in doing business?
7.8
378
8.4
89
Product Direction (% positive)
6.3
1,263
9.0
760
Features by Category
Sales Force Automation
8.1
963
|
Verified
Not enough data
7.9
678
|
Verified
Not enough data
7.9
902
|
Verified
Not enough data
7.8
969
|
Verified
Not enough data
7.6
734
|
Verified
Not enough data
7.9
865
|
Verified
Not enough data
7.6
729
|
Verified
Not enough data
7.8
718
|
Verified
Not enough data
8.0
768
|
Verified
Not enough data
Marketing Automation
7.6
754
|
Verified
Not enough data
7.5
732
|
Verified
Not enough data
7.8
819
|
Verified
Not enough data
7.6
642
|
Verified
Not enough data
Customer Support
8.0
708
|
Verified
Not enough data
7.8
672
|
Verified
Not enough data
7.9
694
|
Verified
Not enough data
7.7
603
|
Verified
Not enough data
7.9
630
|
Verified
Not enough data
Reporting & Analytics
7.9
895
|
Verified
Not enough data
7.9
944
|
Verified
Not enough data
7.7
783
|
Verified
Not enough data
Mobile & Social
7.5
556
|
Verified
Not enough data
7.6
550
|
Verified
Not enough data
7.4
620
|
Verified
Not enough data
Platform
8.1
292
|
Verified
Not enough data
8.1
307
|
Verified
Not enough data
8.2
300
|
Verified
Not enough data
7.9
227
|
Verified
Not enough data
7.9
249
|
Verified
Not enough data
7.8
275
|
Verified
Not enough data
7.7
290
|
Verified
Not enough data
7.8
254
|
Verified
Not enough data
Integration
7.9
297
|
Verified
Not enough data
7.8
232
|
Verified
Not enough data
7.6
238
|
Verified
Not enough data
Generative AI
8.1
18
Not enough data
Agentic AI - CRM
8.0
5
Not enough data
6.7
5
Not enough data
7.4
7
Not enough data
9.0
5
Not enough data
8.3
5
Not enough data
8.7
5
Not enough data
8.3
5
Not enough data
Clinical Workflow Management
Not enough data
9.1
114
Not enough data
8.9
104
Not enough data
8.9
106
Not enough data
9.0
124
Patient Health Information Management
Not enough data
9.1
106
Not enough data
8.8
101
Not enough data
8.9
119
Agentic AI - EHR
Not enough data
Not enough data
Operations Management
Not enough data
8.6
18
Not enough data
8.6
19
Not enough data
8.7
22
Not enough data
8.1
20
Added Efficiencies
Not enough data
8.8
21
Not enough data
9.4
22
Not enough data
9.2
18
Not enough data
8.9
22
Decision Analysis
Not enough data
8.6
12
Not enough data
7.7
11
Not enough data
7.3
10
Not enough data
8.0
11
Integration
Not enough data
8.5
11
Not enough data
8.2
11
Management
Not enough data
8.3
11
Not enough data
8.2
11
Analytics
Not enough data
7.8
10
Not enough data
7.5
10
Not enough data
8.0
9
Agentic AI - Clinical Decision Support
Not enough data
Not enough data
Agentic AI - Sales Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
8.7
21
Not enough data
8.5
21
Not enough data
8.4
20
Not enough data
8.1
21
Not enough data
8.7
20
Not enough data
Predictive Analytics
8.7
20
Not enough data
8.6
19
Not enough data
8.3
19
Not enough data
8.3
19
Not enough data
Sales Management
8.8
20
Not enough data
8.7
19
Not enough data
8.5
20
Not enough data
8.7
20
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
8.9
6
Not enough data
8.6
6
Not enough data
7.5
6
Not enough data
8.6
6
Not enough data
Feedback
8.9
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
Generative AI
Not enough data
Not enough data
Clinical Care - Long Term Post Acute Care
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Financial / Revenue Cycle - Long Term Post Acute Care
Not enough data
Not enough data
Analytics & Quality / Compliance - Long Term Post Acute Care
Not enough data
Not enough data
Not enough data
Not enough data
Operations & Workforce - Long Term Post Acute Care
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dynamics 365 Sales and Epic share no categories
Unique Categories
Epic is categorized as EHR, Medical Practice Management, Clinical Decision Support, and Long Term Post Acute Care
Reviews
Reviewers' Company Size
Dynamics 365 Sales
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Epic
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
12.6%
Computer Software
8.4%
Retail
4.0%
Marketing and Advertising
4.0%
Financial Services
3.8%
Other
67.2%
Hospital & Health Care
74.9%
Medical Practice
9.4%
Health, Wellness and Fitness
5.4%
Higher Education
2.2%
Mental Health Care
1.0%
Other
7.0%
Alternatives
Discussions
What is Microsoft Dynamics CRM competitive advantage?
3 Comments
HC
Microsoft Dynamics CRM can help differentiate your business from competitors who’ve implemented but not “adopted” other products. Dynamics CRM functionality...Read more
how can i creat a new feild for the contact?
3 Comments
LV
you must have the "System customizer" and/or "System Administrator" role, If you do you can Click on the "Form Editor" when you have a contact open, you will...Read more
What is the easiest way to access inputting diagnoses?
2 Comments
MM
I am searching for this too. I am finding that people are frustrated and possibly not using to exact diagnosis.Read more
What is the easiest way to access inputting diagnoses?
2 Comments
CC
if sending to another physician via a referral, there is a field called dx/px; where you can either free text the diagnosis / procedure, or use one of the...Read more
What does Epic software do?
2 Comments
HC
Electronic health record utilized by many hospitals and hospital systemsRead more
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