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At a Glance
Market Segments
Mid-Market (48.4% of reviews)
Mid-Market (58.1% of reviews)
Entry-Level Pricing
Contact Us
Starting at $531.00 1 Location Per Month
Engageware
Star Rating
(131)4.4 out of 5
Market Segments
Mid-Market (48.4% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Browse all 4 pricing plansQtrac Virtual Queuing and Appointment Scheduling Platform
Star Rating
(45)4.7 out of 5
Market Segments
Mid-Market (58.1% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Starting at $531.00 1 Location Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Engageware excels in its "Quality of Support," with a score of 8.7, while Qtrac shines even brighter with a remarkable score of 9.6, indicating a more responsive and helpful support team.
- Reviewers mention that Engageware's "Ease of Setup" is rated at 8.4, which is slightly lower than Qtrac's 8.8, suggesting that users find Qtrac's onboarding process to be more straightforward and user-friendly.
- G2 users highlight that Engageware has a "Product Direction" score of 7.3, which indicates some concerns about future updates and features, whereas Qtrac's score of 9.6 suggests a strong commitment to innovation and user feedback.
- Users on G2 appreciate Engageware's "Customer Information" reporting feature, scoring it at 8.8, but they note that Qtrac's predictive analytics at 8.2 provides deeper insights into customer behavior, enhancing decision-making capabilities.
- Reviewers say that Engageware's "SMS Updates" feature is rated at 8.6, which is beneficial for keeping customers informed, but Qtrac's overall communication channels, including "In-App Messaging" and "Pop-up Chat," are seen as more comprehensive and effective.
- Users report that while both platforms offer integrations, Engageware's "MS Teams Integration" is well-received, Qtrac's broader range of integrations, including "Salesforce Integration," is noted as a significant advantage for businesses looking to streamline their operations.
Pricing
Entry-Level Pricing
Engageware
Scheduler for Enterprise
Contact Us
Solve the challenge of scheduling multiple locations, staff and resources with Intelligent Appointment Scheduling™ and queue management built for organizations that need a highly scalable and secure solution.
- Omnichannel Scheduling Experience
- Robust, Full-Stack Security
- Smart Matching
Qtrac Virtual Queuing and Appointment Scheduling Platform
Waitlist Starter
Starting at $531.00
1 Location Per Month
Virtual Queuing Platform, Mobile Queuing Platform, Snapshot (Custom Dashboards for Day-to-day and Real-time Analytics and Reporting)
- Get a quote today!
Free Trial
Engageware
Free Trial is available
Qtrac Virtual Queuing and Appointment Scheduling Platform
No trial information availableRatings
Meets Requirements
9.0
118
8.9
29
Ease of Use
8.8
118
8.9
29
Ease of Setup
8.4
47
8.8
22
Ease of Admin
8.7
42
8.9
22
Quality of Support
8.7
105
9.6
28
Has the product been a good partner in doing business?
9.1
41
9.8
21
Product Direction (% positive)
7.4
120
9.6
28
Features by Category
Ticket and Case Management
Not enough data
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Generative AI
Not enough data
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Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
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Not enough data
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Not enough data
Communication Channels
Not enough data
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Platform
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Not enough data
Not enough data
Customer Support
Not enough data
8.6
24
Not enough data
7.6
19
Not enough data
7.5
19
Reporting and Analytics
Not enough data
8.8
24
Not enough data
8.2
21
Not enough data
8.3
22
Not enough data
8.2
23
Hardware
Not enough data
Feature Not Available
Not enough data
7.8
19
Not enough data
8.6
19
Generative AI
Not enough data
7.8
10
Not enough data
8.0
10
Not enough data
6.7
9
Responses
Not enough data
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Platform
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Generative AI
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Integrations
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Branding & Customizatio
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Automatic Rules & Configurations
Not enough data
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Agentic AI - Business Scheduling
Not enough data
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Generative AI
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Communication
Not enough data
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Internal Use
Not enough data
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Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
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Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
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Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
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Agentic AI - Customer Self-Service
Not enough data
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Generative AI
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Features
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Not enough data
Categories
Categories
Shared Categories
Engageware and Qtrac Virtual Queuing and Appointment Scheduling Platform are categorized as Queue Management
Unique Categories
Engageware is categorized as Business Scheduling, Appointment Reminder, Live Chat, Customer Self-Service, Chatbots, Digital Customer Service Platforms, and Help Desk
Qtrac Virtual Queuing and Appointment Scheduling Platform has no unique categories
Reviews
Reviewers' Company Size
Engageware
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Qtrac Virtual Queuing and Appointment Scheduling Platform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
11.7%
Information Technology and Services
10.2%
Education Management
9.4%
Financial Services
8.6%
Publishing
7.0%
Other
53.1%
Government Administration
23.3%
Retail
11.6%
Higher Education
9.3%
Veterinary
7.0%
Telecommunications
4.7%
Other
44.2%
Discussions
How do i get the time trade appointments to appear in a specific category?
1 Comment
TM
Hi Natalie,
Thanks for your question. We do have a blog post on using conditional formatting to color code TimeTrade appointments based on the activity...Read more
Engageware has no more discussions with answers
Qtrac Virtual Queuing and Appointment Scheduling Platform has no discussions with answers
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