1. [Home](https://www.g2.com/) 2. ... 3. [Queue Management Software](https://www.g2.com/categories/queue-management) 4. [Qtrac Virtual Queuing and Appointment Scheduling Platform Discussions](https://www.g2.com/products/qtrac-virtual-queuing-and-appointment-scheduling-platform/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_26ff9a5b94611886c25a9f89e2dec347/qtrac-virtual-queuing-and-appointment-scheduling-platform.png "Product Avatar Image") ](/products/qtrac-virtual-queuing-and-appointment-scheduling-platform/reviews) [ Qtrac Virtual Queuing and Appointment Scheduling Platform ](/products/qtrac-virtual-queuing-and-appointment-scheduling-platform/reviews) (45)4.7/5 Organizations have instrumented every digital touchpoint. But their branches, stores, clinics, and offices are still a blind spot. Qtrac instruments the frontline. Better experience, smarter operations, real intelligence from every visit. Qtrac is an In-Person Service Platform for service-driven organizations. It replaces manual lobby processes with one system for appointment scheduling, virtual queuing, check-in, customer updates, and staff coordination. Customers can book ahead or join a virtual line, check in from their phone, a kiosk, or a QR code, and get real-time updates so they can wait without standing in line. If you came here looking for “virtual queuing” or “appointment scheduling,” you are in the right place. But the line is not the story. What matters is the visit: why someone came in, how they were routed, what happened during service, and what outcome it produced. Qtrac captures real-time, first-party signals across the visit so leaders can see what is working, spot bottlenecks, and improve consistency across locations over time. What you can do with Qtrac Deliver a better experience -Support appointments and walk-ins in one flow -Offer mobile, kiosk, QR, and on-site check-in -Send real-time updates that reduce uncertainty and crowding Orchestrate service in real time -Route customers to the right service or staff member -Coordinate staff execution as demand changes -Reduce manual intervention in the lobby Turn visits into intelligence -Understand demand patterns, wait conditions, abandonment, and performance differences across locations -See how staffing decisions impact outcomes -Make every location perform more like your best one Request a demo at qtrac.com to see how Qtrac instruments the frontline and turns every visit into experience, orchestration, and intelligence. Show More * * * ### 82.0 Nps Score Already have Qtrac Virtual Queuing and Appointment Scheduling Platform? ### All Qtrac Virtual Queuing and Appointment Scheduling Platform Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • almost 3 years ago More Options - [ # What is Qtrac Virtual Queuing and Appointment Scheduling Platform used for? ](/discussions/what-is-qtrac-virtual-queuing-and-appointment-scheduling-platform-used-for) What is Qtrac Virtual Queuing and Appointment Scheduling Platform used for? 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