Qmatic Reviews & Product Details

I like that after using Qmatic, I can manage the queue efficiently, which has even increased sales. I find its interface easy to understand, allowing me to track customers who are left to be served or have been completed. The initial setup of Qmatic was easy as well. Review collected by and hosted on G2.com.

I think it would be helpful to include a nearby shops feature. Review collected by and hosted on G2.com.

It's an innovative solution to improve each customer's experience in wait times and in resolving issues with complaint tickets. It's important to know every customer comment and provide a favorable response, thus allowing customers to feel satisfied with the service. That's what Qmatic has improved because it allows us to take quick and precise measures to respond to customers who feel dissatisfied with a service or purchase. Sometimes we didn't know it and it meant losing a customer. But with Qmatic, we have all this information at our fingertips and in real time. Review collected by and hosted on G2.com.

I don't dislike anything. I just wish they'd improve the integrations because sometimes they are slow to connect, and you have to go through the process several times until you get it right. Review collected by and hosted on G2.com.

What I like most about Qmatic is its ability to efficiently manage customer flow, significantly reducing wait times and improving the overall experience. The interface is intuitive and user-friendly for both staff and customers. Additionally, the analytics tools provide valuable insights to help make data-driven decisions and optimize operations. Review collected by and hosted on G2.com.

Sometimes, integration with other systems can be a bit complex and may require technical support. I've also noticed that software updates can occasionally cause minor disruptions if not carefully scheduled. A lighter version for devices with limited capacity would be a helpful addition. Review collected by and hosted on G2.com.

What I like best about Qmatic is its ability to streamline and enhance the entire customer journey—from pre-arrival to post-service feedback. The system is highly customizable, allowing organizations to tailor the queue management experience to their specific operational needs. I also appreciate its real-time analytics and reporting features, which offer valuable insights into service performance and customer behavior. Overall, Qmatic improves efficiency, reduces wait times, and increases customer satisfaction. Review collected by and hosted on G2.com.

While Qmatic is a powerful and flexible solution, one area that could be improved is the user interface for administrative users—it can feel a bit outdated and unintuitive for those who are not technically inclined. Additionally, the initial setup and customization can be complex, requiring significant training or vendor support. A more streamlined onboarding experience and a modernized UI would greatly enhance usability and accessibility. Review collected by and hosted on G2.com.

Qmatic is a world-class, enterprise-level product that can operate as a standalone solution or integrate seamlessly with other systems. Its advanced integration methodologies highlight its exceptional value and high performance. Review collected by and hosted on G2.com.

It’s flawless—there’s truly nothing to dislike. Review collected by and hosted on G2.com.

Most of all, the Qmatic people who are very dedicated to their client and solution.

I know the solution for many yers and I have seen its improvement throuhout the years.

The integration with our CRM works well. Review collected by and hosted on G2.com.

Ease of use :

It is rather difficult to use, navigate and understand the "Business configuration" module when you have so many queues and products as its the case for Brussels. The module is not user friendly. One must be familiar with the solution (Orchestra) and understand the management of queuing in order to be able to configure it. There are too many modules/pages to open/close (leave Business configuration and go to Ops Panel to update parameters, open different URL to update Zones for Services, etc) . In Business configuration, one must not forget to scroll all the way up to SAVE the work, otherwise... the work is lost! This module should be "rethink" in a way that it includes all the work that needs to be done to configure queues in ONE single place. Have the possibilty to save the work as you go along. Perhaps create blocks that can be moved (drag/drop)... easy to say, not easy to do, I am aware ;-) Review collected by and hosted on G2.com.

The ease of use and implementation with in the program is the best I have seen. I have used it daily and integrated my previous information seamlessly from my old system to this one. Customer support was amazing when I needed help. Review collected by and hosted on G2.com.

Learning the new software was confusing, and hard to navigate. Review collected by and hosted on G2.com.

Allows us to track and move customers through processing and evaluate time for each processing step. Review collected by and hosted on G2.com.

Our serice uses QMatic in a way unintended by the developer (we track our internal work processes as well as moving the customer through the workflow). Difficult to access customer support. No online maual for explaining or building reports. Review collected by and hosted on G2.com.

Its easily customizable to suit anyone's needs Review collected by and hosted on G2.com.

No feature to show waiting ticket number. New feature added shows the total number of people waiting in queue but not actual tickets Review collected by and hosted on G2.com.

The system is great which give us option for reporting, etc. . Salesman, Al is amazing! Review collected by and hosted on G2.com.

It took us almost 1 year to install the entire system. The support services could be better, we only recieve email very much once a day from the support. it will takes long time to get resolve if you have any issues / update with the system. Review collected by and hosted on G2.com.