# Qmatic Reviews **Vendor:** Qmatic **Category:** [Queue Management Software](https://www.g2.com/categories/queue-management) **Average Rating:** 3.9/5.0 **Total Reviews:** 24 ## About Qmatic Qmatic is a global leader in queue management and appointment scheduling solutions for enterprise organizations. Our suite of solutions enables you to efficiently manage queues and appointments, reduce wait times, and enhance operational efficiency. We offer a comprehensive range of tools tailored to meet the unique needs of large-scale enterprises, including advanced queuing systems, appointment scheduling options, virtual queuing, and self-service solutions. Whether you prefer a flexible SaaS-based model or an on-premises setup, Qmatic provides effective solutions to optimize your customer experiences. Collaborating with partners worldwide, we manage over 2 billion customer journeys each year across more than 65,000 systems in over 120 countries and various sectors, including finance, healthcare, retail, and public services. Our capabilities include: - Appointment scheduling - Queue management - Self-service - Virtual queuing - Messaging and communication - Virtual meetings - Customer feedback - Reporting and analytics - Check-in kiosks - Integrations with platforms such as Microsoft Outlook, Salesforce, Teams, Webex, BI tools, CRM systems, and more. ## Qmatic Pros & Cons **What users like:** - Users find Qmatic's interface to be **intuitive and user-friendly** , enhancing their overall experience effectively. (8 reviews) - Users appreciate the **intuitive and user-friendly interface** of Qmatic, streamlining customer flow and enhancing overall experience. (4 reviews) - Users appreciate the **dedicated customer service** of Qmatic, enhancing their experience with prompt and effective support. (3 reviews) - Users value the **easy customization** of Qmatic, allowing tailored interfaces for diverse needs and interactions. (3 reviews) - Users appreciate the **helpful insights** from Qmatic, enabling quick responses to customer needs and enhancing satisfaction. (3 reviews) - Users appreciate the **intuitive interface** of Qmatic, enhancing both staff and customer experience significantly. (3 reviews) - Positive Experiences (3 reviews) - Users appreciate the **user-friendly interface** of Qmatic, making navigation and appointment scheduling easy and efficient. (3 reviews) - Customer Support (2 reviews) - Design Appreciation (2 reviews) **What users dislike:** - Users report experiencing **poor customer support** , with slow responses and difficulties in accessing help when needed. (3 reviews) - Users report significant **setup difficulties** , with lengthy installation processes and slow support response times impacting usability. (3 reviews) - Users find **connection issues** frustrating, as integrations can be slow and require multiple attempts to succeed. (2 reviews) - Users find **difficult navigation** in Qmatic's modules frustrating, complicating configuration and increasing the likelihood of lost work. (2 reviews) - Users wish for improved **integration issues** as connections can be slow and sometimes require repeated attempts. (2 reviews) - Users experience **poor support** from Qmatic, with slow responses and limited assistance during setup and issue resolution. (2 reviews) - Users face **reporting limitations** with Qmatic, struggling to access necessary information for tracking customer journeys effectively. (2 reviews) - Technical Issues (2 reviews) - Tracking Issues (2 reviews) - Update Issues (2 reviews) ## Qmatic Reviews ### 1. Efficient Queue Management with User-Friendly Interface **Rating:** 4.5/5.0 stars **Reviewed by:** Gaurav C. | Associate Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2025 **What do you like best about Qmatic?** I like that after using Qmatic, I can manage the queue efficiently, which has even increased sales. I find its interface easy to understand, allowing me to track customers who are left to be served or have been completed. The initial setup of Qmatic was easy as well. **What do you dislike about Qmatic?** I think it would be helpful to include a nearby shops feature. **What problems is Qmatic solving and how is that benefiting you?** I use Qmatic to manage queues efficiently at my crowded medical shop, reducing overcrowding, frustration, fraud, and waiting times. It has increased sales and lets me track which customers are left to be served or completed. ### 2. Improve the experience **Rating:** 4.5/5.0 stars **Reviewed by:** Thomas M. | Management Staff, Enterprise (> 1000 emp.) **Reviewed Date:** August 20, 2025 **What do you like best about Qmatic?** It's an innovative solution to improve each customer's experience in wait times and in resolving issues with complaint tickets. It's important to know every customer comment and provide a favorable response, thus allowing customers to feel satisfied with the service. That's what Qmatic has improved because it allows us to take quick and precise measures to respond to customers who feel dissatisfied with a service or purchase. Sometimes we didn't know it and it meant losing a customer. But with Qmatic, we have all this information at our fingertips and in real time. **What do you dislike about Qmatic?** I don't dislike anything. I just wish they'd improve the integrations because sometimes they are slow to connect, and you have to go through the process several times until you get it right. **What problems is Qmatic solving and how is that benefiting you?** It has been a perfect tool to resolve customer complaint tickets and avoid negative comments that damage the company's reputation. ### 3. Deep Integration with Internal Tools Makes It Worth Every Penny **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2026 **What do you like best about Qmatic?** The deep integration with our internal services and software makes it worth every penny **What do you dislike about Qmatic?** As a developer, perhaps I'd like it to be a bit more open. **What problems is Qmatic solving and how is that benefiting you?** We've been appointment only since covid and it has helped keep organization in a busy and unpredictable environment ### 4. Efficient queue management and smooth customer experience **Rating:** 5.0/5.0 stars **Reviewed by:** Leandra R. | Customer Service Operations Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** May 20, 2025 **What do you like best about Qmatic?** What I like most about Qmatic is its ability to efficiently manage customer flow, significantly reducing wait times and improving the overall experience. The interface is intuitive and user-friendly for both staff and customers. Additionally, the analytics tools provide valuable insights to help make data-driven decisions and optimize operations. **What do you dislike about Qmatic?** Sometimes, integration with other systems can be a bit complex and may require technical support. I've also noticed that software updates can occasionally cause minor disruptions if not carefully scheduled. A lighter version for devices with limited capacity would be a helpful addition. **What problems is Qmatic solving and how is that benefiting you?** Qmatic has helped us streamline our appointment scheduling process, reducing walk-ins and improving customer flow. Before implementing it, we faced long wait times and inefficient resource allocation. Now, clients can schedule online, receive real-time updates, and our team can better plan their workload. This has led to improved customer satisfaction and a more organized service environment. ### 5. Hands-On with Qmatic: A Detailed Review **Rating:** 5.0/5.0 stars **Reviewed by:** Tayyab Z. | Web developer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2025 **What do you like best about Qmatic?** What I like best about Qmatic is its ability to streamline and enhance the entire customer journey—from pre-arrival to post-service feedback. The system is highly customizable, allowing organizations to tailor the queue management experience to their specific operational needs. I also appreciate its real-time analytics and reporting features, which offer valuable insights into service performance and customer behavior. Overall, Qmatic improves efficiency, reduces wait times, and increases customer satisfaction. **What do you dislike about Qmatic?** While Qmatic is a powerful and flexible solution, one area that could be improved is the user interface for administrative users—it can feel a bit outdated and unintuitive for those who are not technically inclined. Additionally, the initial setup and customization can be complex, requiring significant training or vendor support. A more streamlined onboarding experience and a modernized UI would greatly enhance usability and accessibility. **What problems is Qmatic solving and how is that benefiting you?** Qmatic is solving key challenges related to customer flow, wait time management, and service delivery efficiency. Before implementing Qmatic, managing queues manually often led to long wait times, confusion, and customer dissatisfaction. With Qmatic, we now have a structured and automated way to manage customer appointments, walk-ins, and service priorities. This has significantly improved customer satisfaction, reduced staff workload, and allowed us to collect real-time data for continuous improvement. Overall, it enhances both the customer experience and operational efficiency. ### 6. Enterprise product **Rating:** 5.0/5.0 stars **Reviewed by:** Alfin J. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2025 **What do you like best about Qmatic?** Qmatic is a world-class, enterprise-level product that can operate as a standalone solution or integrate seamlessly with other systems. Its advanced integration methodologies highlight its exceptional value and high performance. **What do you dislike about Qmatic?** It’s flawless—there’s truly nothing to dislike. **What problems is Qmatic solving and how is that benefiting you?** Its advanced integration methodologies highlight its exceptional value and high performance. ### 7. QEC **Rating:** 4.0/5.0 stars **Reviewed by:** Isabelle A. | Functional Analyst / Team leader, Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2024 **What do you like best about Qmatic?** Most of all, the Qmatic people who are very dedicated to their client and solution. I know the solution for many yers and I have seen its improvement throuhout the years. The integration with our CRM works well. **What do you dislike about Qmatic?** Ease of use : It is rather difficult to use, navigate and understand the "Business configuration" module when you have so many queues and products as its the case for Brussels. The module is not user friendly. One must be familiar with the solution (Orchestra) and understand the management of queuing in order to be able to configure it. There are too many modules/pages to open/close (leave Business configuration and go to Ops Panel to update parameters, open different URL to update Zones for Services, etc) . In Business configuration, one must not forget to scroll all the way up to SAVE the work, otherwise... the work is lost! This module should be "rethink" in a way that it includes all the work that needs to be done to configure queues in ONE single place. Have the possibilty to save the work as you go along. Perhaps create blocks that can be moved (drag/drop)... easy to say, not easy to do, I am aware ;-) **What problems is Qmatic solving and how is that benefiting you?** General support : can be related to user access to the application, issues using modules Concierge or Counter, kiosks malfunction, tickets & queues not displayed on screens, etc. Configuration support : can be related to problems to update Capacity planning or Ressource pool, or linked to Business configuration issues. Hardware support : can be related to printers or material inside the ticketing Kiosks. There are around 2000 visitors per day entering the building so any kind of support is beneficial. **Official Response from Anna Oom:** > Thank you for your feedback! We appreciate your kind words about our dedicated team and the integration with your CRM. We understand your concerns about the ease of use of the Business configuration module and appreciate your suggestions for improvements. This is valuable to us in order to improve the user experience. ### 8. This platform has made life so much easier to boost all operations within my company. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Printing | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2025 **What do you like best about Qmatic?** The ease of use and implementation with in the program is the best I have seen. I have used it daily and integrated my previous information seamlessly from my old system to this one. Customer support was amazing when I needed help. **What do you dislike about Qmatic?** Learning the new software was confusing, and hard to navigate. **What problems is Qmatic solving and how is that benefiting you?** I can see ahead the queue for the day and schedule of appointments is so much easier now that I understand how to navigate it properly. ### 9. Using QMatic **Rating:** 3.5/5.0 stars **Reviewed by:** Dan D. | Pharmacy Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2024 **What do you like best about Qmatic?** Allows us to track and move customers through processing and evaluate time for each processing step. **What do you dislike about Qmatic?** Our serice uses QMatic in a way unintended by the developer (we track our internal work processes as well as moving the customer through the workflow). Difficult to access customer support. No online maual for explaining or building reports. **What problems is Qmatic solving and how is that benefiting you?** Keeping customers and product processing in an orderly queue **Official Response from Anna Oom:** > Thank you for submitting your review! I will bring back the feedback regarding a manual for building reports and access to support. ### 10. A queueing system that suits your needs **Rating:** 4.0/5.0 stars **Reviewed by:** Murendwa M. | AV Programmer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 03, 2024 **What do you like best about Qmatic?** Its easily customizable to suit anyone's needs **What do you dislike about Qmatic?** No feature to show waiting ticket number. New feature added shows the total number of people waiting in queue but not actual tickets **What problems is Qmatic solving and how is that benefiting you?** Easy managment of people visiting and requesting services from clients. Counter user have alot of features available to them that they can utilize to make their job easy **Official Response from Anna Oom:** > Hi Murendwa, Thank you for your feedback! Happy to hear that you like the Xtend feature and that our system reduces queues in your waiting area. Regarding your issue about seeing the ticket on a display, I'm sure there is a way to make this better. Please get in touch with your local partner and we will do our best to support them. Regards, Anna ### 11. I can't image how we are going to manage the line without the qmatic It services us really well. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2024 **What do you like best about Qmatic?** The system is great which give us option for reporting, etc. . Salesman, Al is amazing! **What do you dislike about Qmatic?** It took us almost 1 year to install the entire system. The support services could be better, we only recieve email very much once a day from the support. it will takes long time to get resolve if you have any issues / update with the system. **What problems is Qmatic solving and how is that benefiting you?** Qmatic is really helping out line. a few months ago we have 180 students in the queus. I can't image how are they going to line up without the system. **Official Response from Anna Oom:** > Thank you for sharing your feedback with us! We're thrilled to hear that you find Qmatic's system and reporting options great, as well as appreciate the support from Al. We apologize for any inconvenience you experienced during the installation process and with the support services. We take your feedback seriously and will work on improving our response time and support services to better assist you in the future. It's wonderful to hear how Qmatic has helped manage your lines efficiently, especially during busy periods. ### 12. Very easy to use, Help bar available and easy to navigate **Rating:** 4.5/5.0 stars **Reviewed by:** Rehan V. | Secretary, Enterprise (> 1000 emp.) **Reviewed Date:** October 03, 2024 **What do you like best about Qmatic?** easy to naviate and find appointment times and customer arrival time, Customer support can be contacted with ease, we use it on a daily basis, **What do you dislike about Qmatic?** some of the report are not easy to get as we do not have all the information to track our customer journey **What problems is Qmatic solving and how is that benefiting you?** It's solving the need of opening hundres of tab to monitor our team or track customers, it save time and more efficient to use **Official Response from Anna Oom:** > Hi Rehan, Thanks for your positive feedback on the ease of navigation, efficiency, and customer support. Yes, having all the information in place to track everything can be challenging. I hope you find a good solution that works for you. Regards, Anna ### 13. decent application, poor customer service, lots of opportunity for improvement/potential **Rating:** 2.5/5.0 stars **Reviewed by:** Roy V. | Pharmacy Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2024 **What do you like best about Qmatic?** Ability to interface with customers virtually and in person with a customizable user interface, audio, and video. **What do you dislike about Qmatic?** The frustrating, lackluster, belabored customer service--both onsite and virtual. **What problems is Qmatic solving and how is that benefiting you?** Virtual queuing versus physical queuing at a hospital outpatient pharmacy **Official Response from Anna Oom:** > We're glad to hear that you find our interface and queuing system beneficial. We apologize for the poor customer service experience you've had. We are constantly working to improve our customer service and appreciate your feedback. ### 14. With initial problems and delays that we are resolving **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** November 18, 2024 **What do you like best about Qmatic?** Easy to use for the end user. **What do you dislike about Qmatic?** Support. The support is through an IT channel that prolongs the resolution of incidents. Additionally, there is a gap between this support and the Qmatic manager in Spain. Most of the notifications are not so much incidents as implementation adjustments, possibilities for improvements, or new use cases, etc. **What problems is Qmatic solving and how is that benefiting you?** Management of patients in consultations: - mapping for the healthcare professional of the day's appointments - updating of users who are in consultation For patients: - assurance that they are in the system - Data protection by not disclosing their personal data aloud **Official Response from Anna Oom:** > Thank you for sharing your feedback with us. We're glad to hear that you find Qmatic easy to use for end users. We apologize for the challenges you've faced with our support system. We understand the importance of timely issue resolution and effective communication. We will work on improving the support process to ensure a smoother experience for you. It's great to hear that Qmatic is helping you manage patient appointments efficiently and securely. If you have any specific concerns or suggestions for improvement, please feel free to reach out to us. We appreciate your insights and are committed to providing you with the best possible service. ### 15. Qmatic ticket system **Rating:** 4.0/5.0 stars **Reviewed by:** Thien D. | Information System Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** October 03, 2024 **What do you like best about Qmatic?** User friendly GUI, more reliable after upgraded to cloud version **What do you dislike about Qmatic?** Expensive equipment such as printers, Kiosk **What problems is Qmatic solving and how is that benefiting you?** Public users can pick and choose their own service and print out tickets and their numbers will be called while staying in waiting area or getting texts when they are outside **Official Response from Anna Oom:** > Hi Thien, Thank you for sharing your feedback! I'm pleased to hear that you enjoy our cloud solution and the benefits it brings to your organization. We appreciate your input on the cost of equipment and will take it into consideration for future improvements. Regards, Anna ### 16. Review us on G2 **Rating:** 4.0/5.0 stars **Reviewed by:** wendy h. | Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2024 **What do you like best about Qmatic?** Being able to have categories for or customers and being able to pick how long the categories are allowed to sit. **What do you dislike about Qmatic?** How difficult sometimes it is to get it changed. **What problems is Qmatic solving and how is that benefiting you?** Setting up the queues **Official Response from Anna Oom:** > We appreciate your feedback. It's great to hear that our queue categories are helping you with setting up the queues. We understand the challenges you've faced in making changes , thank you for bringing this to our attention. ### 17. Really Good Tools that help me to provide an excellent on time customer service. Thanks **Rating:** 5.0/5.0 stars **Reviewed by:** Moises C. | Financial Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** October 16, 2024 **What do you like best about Qmatic?** It keeps me aware of whom needs attention and I can take care of my customer very fast. Thank you for this great producr. **What do you dislike about Qmatic?** The colors of the background, i would like more colors. **What problems is Qmatic solving and how is that benefiting you?** Take care the customer on tieme and fast **Official Response from Anna Oom:** > Thank you for your positive review! We're happy to hear that Qmatic is helping you provide fast and attentive customer service. Thanks for your feedback about the background colors, we will take this into account as we work on enhancing the visual experience of our product. ### 18. Great, when it works **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 02, 2024 **What do you like best about Qmatic?** The Web portal is easy to use and customize. **What do you dislike about Qmatic?** Using the kiosk has it's moments. We have had issues with the printer and getting our thermal paper roll orders in a timely manner. The paper also fades preventing the printer from properly detecting the marks. It's a constant battle especially in a fast paced environment where you just expect it to work. **What problems is Qmatic solving and how is that benefiting you?** The solution is used for queuing at a credit union. It's a fast paced environment that helps keep the order when members visit. **Official Response from Anna Oom:** > Hi there, Thank you for your review. Great to see that you like the web portal! We're sorry to hear about the difficulties you have with the printer and thermal paper rolls. Since we don't know which kind of printer or ticket rolls you are using, it would be great if you get in touch with support so they can look at how this issue could be mitigated. ### 19. Queue system for federal employees **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2024 **What do you like best about Qmatic?** Easy to use. Nice display. Long lasting equipment & supplies. **What do you dislike about Qmatic?** The hub and set-up. Reconnect when it goes down. **What problems is Qmatic solving and how is that benefiting you?** Keeping people in a queue. **Official Response from Anna Oom:** > We're happy to hear that you appreciate the ease of use and the durability of Qmatic's equipment and supplies. I will bring back the feedback on the hub and setup so that we can improve. ### 20. Qmatic System Review **Rating:** 3.0/5.0 stars **Reviewed by:** Asha S. | sale, Mid-Market (51-1000 emp.) **Reviewed Date:** January 11, 2024 **What do you like best about Qmatic?** It is a simple to use Numbering system for customers to be organized. Customers can also be organized based on a Letter to see what their needs are. This makes it easy to integrate the system into our normal routine. We needed to rely on this program daily so it was needed **What do you dislike about Qmatic?** ADministrative, Data analysis was harder to access. It makes the system easy to use but harder to manage **What problems is Qmatic solving and how is that benefiting you?** Qmatic helps solve customer ques and lineups **Official Response from Anna Oom:** > Thank you for feedback! It is great to hear that you like the way you can organize your customers and integrate the system into your routine. Thanks for the feedback on data analysis, we will bring this back to the team. ### 21. Qmatic Review **Rating:** 2.5/5.0 stars **Reviewed by:** kirk ka ki C. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 09, 2024 **What do you like best about Qmatic?** Qmatic was Easy to use, it is simple to implement, and the voice feature is good. Cusomter takes a number and can easily be called to be helped. **What do you dislike about Qmatic?** Numbering system, no names created, We always seem to have issues in the past looking at the Qmatic Dashboard for data analysis **What problems is Qmatic solving and how is that benefiting you?** It allows us to call customer by number, and the Letter code allows for differenciation of the need **Official Response from Anna Oom:** > We're glad to hear that you find Qmatic easy to use and implement, and that you appreciate the voice feature for calling customers. We understand your concerns about the data analysis. We are constantly working to improve our system and your feedback is valuable in this process. ### 22. Great queuing product with a lot of potential to configure for you business needs! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** August 31, 2021 **What do you like best about Qmatic?** Our company just recently upgraded to Orchestra 7, and I like to simplicity of configuration. The appointment feature and mobile ticketing have also been extremely useful in allowing us to adapt to COVID-19. **What do you dislike about Qmatic?** The ability to build reports is more complicated than it was in version 6. The canned reports are nice, but building customized reports and dashboards is not user-friendly. **What problems is Qmatic solving and how is that benefiting you?** As mentioned above, the customized reports have not been beneficial to us just yet because we have not had the necessary time to figure out a way to make them usable. We have also had issues with mobile ticketing and the wifi network in our buildings. Not all customers are receiving text messages when they are supposed to. The appointment feature has been the best implementation so far. Our staff and citizens love the ease of use with the appointment system. ### 23. Orchestra review **Rating:** 2.0/5.0 stars **Reviewed by:** Jakub G. | Administrator systemów i sieci, Enterprise (> 1000 emp.) **Reviewed Date:** December 16, 2021 **What do you like best about Qmatic?** queuing patients in the hospital, employee work schedule **What do you dislike about Qmatic?** failure of the system, poor support from the distributor and the manufacturer **What problems is Qmatic solving and how is that benefiting you?** order in the queue of patients for registration and medical and diagnostic offices ### 24. Qmatic is a huge improvement from our old queuing system, and I enjoy the many features it offers. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2019 **What do you like best about Qmatic?** How easy it is to use, how customizable the system is, and the analytics available, including the option to build reports. **What do you dislike about Qmatic?** We are still struggling with the ability to have 3 different businesses who are housed in the same location, utilizing the same 3 kiosks, to be separate branches. **What problems is Qmatic solving and how is that benefiting you?** With Qmatic we are able to properly channel our customers to the appropriate clerk through the use of profiles. We are also able to collect data which helps us determine when, where, and what training our staff needs. ## Qmatic Discussions - [What is Qmatic Orchestra used for?](https://www.g2.com/discussions/what-is-qmatic-orchestra-used-for) - 1 comment - [View Qmatic pricing details and edition comparison](https://www.g2.com/products/qmatic/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+09%3A50%3A06+-0500&secure%5Bsession_id%5D=4e09139b-f737-41c6-9639-9e931d6ca137&secure%5Btoken%5D=d1bb501004e599fde17630f33ffea123c244b5c5121ffe26169ac4ff4aa5d42b&format=llm_user) ## Qmatic Integrations - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Oracle Database](https://www.g2.com/products/oracle-database/reviews) ## Qmatic Features **Platform Basics** - Visitor Check-In - Visitor Database - Reports & Analytics - Blacklist Screenings - Badge Issuance - Automation **Customer Support** - SMS Updates - VIP Settings - Multilanguage Support **Notifications** - Confirmations & Reminders - Appointment Follow-Up - Scheduling Notifications **Platform Data** - Automation - Dashboard **Reporting and Analytics** - Customer Information - Predictive Analytics - Clerk Performance Reports - Location-based Peformance Reports **Settings** - Time Zone Detection - Availability Settings - Blocked Time Settings **Platform Interoperability** - Notifications - Hardware **Hardware** - Proprietary Hardware - Hardware Agnostic - Digital Signage **Personalization** - Branding - Links **Platform Additional Functionality** - Integration **Integrations** - Multi- Calendar Integration - Website Integration - Payment Acceptance - Video Conferencing - Communication **Generative AI ** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Additional Functionality - Visitor Management** - NDA & Contract Signing - Integrations with Relevant Software - Hardware Integration - Multi-lingual Support **Agentic AI - Online Appointment Scheduling** - Autonomous Task Execution - Multi-step Planning - Natural Language Interaction **Agentic AI - Visitor Management** - Decision Making ## Top Qmatic Alternatives - [Qminder](https://www.g2.com/products/qminder/reviews) - 4.6/5.0 (244 reviews) - [Waitwhile](https://www.g2.com/products/waitwhile/reviews) - 4.9/5.0 (317 reviews) - [Calendly](https://www.g2.com/products/calendly/reviews) - 4.7/5.0 (2,546 reviews)