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Qtrac Virtual Queuing and Appointment Scheduling Platform Reviews & Product Details

Qtrac, brought to you by Lavi Industries, offers a world-leading virtual queue management system and appointment scheduling software to optimize customer flow solutions for small, mid-size, and enterprise businesses. Qtrac's solutions: - Enhance the customer experience - Effectively schedule customer appointments - Eliminate lines - Grow sales - Help you develop data-driven customer strategies With more than 40 years of queuing experience, Qtrac's team of virtual queuing professionals are dedicated to improving the customer journey by focusing on the way people interact with your physical stores and maximizing the overall customer experience. Qtrac is an integral part of DMV offices, state and local government agencies, universities, retail stores, financial insitutions, healthcare companies, and more across North America. Organizations such as Ace Hardware, San Diego State University, U.S. Cellular, Lufthansa Airlines trust Qtrac for crowd control, virtual queuing, and appointment scheduling solutions. Ready to harness an integrated portfolio of customizable virtual queuing, with easy in-store team member adoption, that helps your organization optimize customer flow, accelerate throughput, and increase service efficiency? See the experience at www.qtrac.com.

Seller

Lavi Industries

Discussions

Qtrac Virtual Queuing and Appointment Scheduling Platform Community

Languages Supported

German, English, French, Hebrew, Spanish, Chinese (Simplified)

Product Description

Lavi Industries is the leading manufacturer of queue management technologies and customer flow solutions in North America. We improve the customer experience by focusing on the way people interact with your business. After all, these interactions — the customer journey — play a key role in the overall health of every company. Our team of dedicated professionals use their knowledge and manufacturing expertise to create an integrated portfolio of analytics software, queuing solutions, signage systems, and store fixtures that help companies optimize customer flow, speed throughput, and increase service efficiency.

Overview by

Stephen Lackey

Pricing

Pricing provided by Qtrac Virtual Queuing and Appointment Scheduling Platform.

Waitlist Starter

Starting at $531.00

1 Location Per Month

Queuing Professional (Most Popular)

Starting at $648.00

1 Location Per Month

View More Pricing Information

Top-Rated Alternatives

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Qtrac Virtual Queuing and Appointment Scheduling Platform Media

Qtrac Virtual Queuing and Appointment Scheduling Platform Demo - Give it a Try!

Pull out the camera on your phone and scan me! Or, text your name to 1-661-215-8245.

Qtrac Virtual Queuing and Appointment Scheduling Platform Demo - Simple QR Code Check-In

Easily allow customers to check-in for services upon arrival.

Qtrac Virtual Queuing and Appointment Scheduling Platform Demo - In-Store Virtual Queue

Customers can shop while they wait in a virtual line for their in-store service.

Qtrac Virtual Queuing and Appointment Scheduling Platform Demo - User View Example

A white-labeled and easy-to-use experience for the customer.

Qtrac Virtual Queuing and Appointment Scheduling Platform Demo - Organized Agent Queue and View

Enable your team members to easily see who is next in line, what their needs are, and effectively communicate with the customers.

Qtrac Virtual Queuing and Appointment Scheduling Platform Demo - Easy Customization

Ask questions that are most relevant to your business with the ability to customize the customer experience.

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Marilyn B.

Housing Services Manager

Mid-Market (51-1000 emp.)

6/17/2024

"Qtrac has Greatly Improved our Service Outcomes!!"

5/5

What do you like best about Qtrac Virtual Queuing and Appointment Scheduling Platform?

What I like best about Qtrac is it's functionality, ease of use and great customer support. Qtrac queing system greatly improved our client's experience. We went from paper sign-in to Qtrac and our client's are so happy we finally implemented Qtrac queuing. Review collected by and hosted on G2.com.

What do you dislike about Qtrac Virtual Queuing and Appointment Scheduling Platform?

I can't say there's anything I dislike about Qtrac- when we first launched, there was some anticipated growing pains but with the help of their customer support team, we were able to move foward quickly! Review collected by and hosted on G2.com.

What problems is Qtrac Virtual Queuing and Appointment Scheduling Platform solving and how is that benefiting you?

Prior to implementing Qtrac Virtual Queuing, we had paper sign-in for our clients and calling out to clients when they are ready to be seen- this brought alot of problems, most of all, being inefficient and inaccurate; causing client frustration. With Qtrac Virtual Queuing, not only did it up the level of professionalism in our office-- we are able to serve clients quickly, track important data (people seen, time and reason) and have oversight of staff productivity. The Support Team: Mike B., Sean H and Gabriel R along with Laura Simonson (Customer Success Rep) have always been there to support our transition and implementation. The Qtrac features keep growing and evolving-- which helps us serve our client's better. Review collected by and hosted on G2.com.

Adam R.

Small-Business (50 or fewer emp.)

5/9/2024

"Very happy we switched to Qtrac"

5/5

What do you like best about Qtrac Virtual Queuing and Appointment Scheduling Platform?

Qtrac would be our third vendor for a line management solution. We are happy with our selection. Some of the previous vendors didn't have an efficient customer service team or didn't quite have the infrastructure. The system always runs as it should, we haven't experienced issues we previously saw with the other vendors.

Kiosks and monitors have been easy to manage, and their ticket roll is 600+ feet, which saves us time from changing the kiosk paper. Qtrac has been a great solution. Anytime we have an issue their live chat has been very quick, helpful and easy to use. Their Kiosk came installed with all the software, so all we needed to do was put them in place. Reporting is nice and easy, and staff find it easy to call customers up to a window.

We recently asked if the system would allow customers to receive a notification if they didn't check-in to their appointment. The system didn't have the feature and the support team began working on it with frequent updates. It's nice to know that they are willing to add features that best fit our processes.

Staff found implementation easy, they picked up it quickly and without any issues.

Their team has been great, I have had a very positive experience with Laura, Omkar, Mike, Gabriel, Sean and so many more from their help desk team! Review collected by and hosted on G2.com.

What do you dislike about Qtrac Virtual Queuing and Appointment Scheduling Platform?

I dislike how to set up monitors. I know it's a one-time process, but to connect the device the it will send a device code (alpha and numberic) that you need to copy over to the monitor. It can be difficult when trying to type and holding a keyboard with one had. Review collected by and hosted on G2.com.

Monica M.

Mid-Market (51-1000 emp.)

11/5/2023

"Great platform - Amazing team!"

5/5

What do you like best about Qtrac Virtual Queuing and Appointment Scheduling Platform?

With Qtrac we were able to streamline our process and provide the best possible experience for potential customers and partners. Loved how customizable and user friendly the platform is! The team that helped us do our implementation was beyond helpful and got everything set up insanely fast! Review collected by and hosted on G2.com.

What do you dislike about Qtrac Virtual Queuing and Appointment Scheduling Platform?

Currently the only downfall to the platform is that I cannot run reports myself, but the team is very quick on getting me the reports I need following each event. Review collected by and hosted on G2.com.

What problems is Qtrac Virtual Queuing and Appointment Scheduling Platform solving and how is that benefiting you?

Previously we were managing a queue of event attendees manually in order to experience our product. It was diffucult to keep track of with the volume of people waiting. We also had to have each person fill out a seperate form in order to join our mailing list, but now with Qtrac we are able to easily do it all in one place! Review collected by and hosted on G2.com.

Edward S.

Delinquent Accounts Manager

Mid-Market (51-1000 emp.)

7/2/2024

"Laura is awesome. She is very knowledgeable, allways willing to help and has a wonderful demeanor."

5/5

What do you like best about Qtrac Virtual Queuing and Appointment Scheduling Platform?

The system is very easy to use. Customer like it and it makes the work flow a lot smoother. Review collected by and hosted on G2.com.

What do you dislike about Qtrac Virtual Queuing and Appointment Scheduling Platform?

Thereis really nothing bad I can say about it. Review collected by and hosted on G2.com.

Rockann C.

Mid-Market (51-1000 emp.)

12/7/2023

"Queuing made easy."

4.5/5

What do you like best about Qtrac Virtual Queuing and Appointment Scheduling Platform?

The convenience and personal control that the system offers. Straight through process with no external interface. I am able to fully complete scheduling on my own. Excellent customer support and wide offering . Review collected by and hosted on G2.com.

What do you dislike about Qtrac Virtual Queuing and Appointment Scheduling Platform?

Nothing I enjoy using the platform and it supports easy integration and enhanced service delivery. Review collected by and hosted on G2.com.

What problems is Qtrac Virtual Queuing and Appointment Scheduling Platform solving and how is that benefiting you?

Reduce wait time and identify inefficient queues in the branch. Allows for digital migration and account conversion. The system also allows for real-time feedback and supports monitoring Team member performance and productivity. Daily reporting and trend analysis. Review collected by and hosted on G2.com.

Alexis C.

Small-Business (50 or fewer emp.)

11/15/2023

"Enrollment Service Coordinator"

4.5/5

What do you like best about Qtrac Virtual Queuing and Appointment Scheduling Platform?

What I like best about Qtrac virtual queuing system is that it is extremly user friendly. It is very easy to use and train new staff on. More so, I have had the best expierence working with the Qtrac team. The implentation and customer support have been above and beyond. We use Qtrac 5 days a week, 8 am to 5 pm, and it has been great! Review collected by and hosted on G2.com.

What do you dislike about Qtrac Virtual Queuing and Appointment Scheduling Platform?

The only feature, I wish I had access to was to run my own Qtrac reports. However, the Q trac support team, proves this information quickly once asked. Review collected by and hosted on G2.com.

Daniel M.

Small-Business (50 or fewer emp.)

11/24/2023

"Our Experience as resellers of Qtrac VQ solution"

5/5

What do you like best about Qtrac Virtual Queuing and Appointment Scheduling Platform?

Industry agnostic, ease of customization, no hardware. Review collected by and hosted on G2.com.

What do you dislike about Qtrac Virtual Queuing and Appointment Scheduling Platform?

The solution is not yet adopoted by large companies in Europe. Review collected by and hosted on G2.com.

Verified User in Education Management

Mid-Market (51-1000 emp.)

10/31/2023

"High use of Qtrac in our Business with complicated requirements"

2.5/5

What do you like best about Qtrac Virtual Queuing and Appointment Scheduling Platform?

Customer support if very good. When we find bugs, these are always addressed very swiftly. Review collected by and hosted on G2.com.

What do you dislike about Qtrac Virtual Queuing and Appointment Scheduling Platform?

It is not as intuative as develepers think. In order to make every day changes (for example changing hours of operation for only 1 queue in a location) you have to go to multiple areas of the website.

Additionally, making changes to communication is not intuative as you also have to make simialr changes across mutlitple areas. This causes a high liklihood of human erro. Review collected by and hosted on G2.com.