# QLess Reviews **Vendor:** QLess **Category:** [Queue Management Software](https://www.g2.com/categories/queue-management) **Average Rating:** 4.3/5.0 **Total Reviews:** 23 ## About QLess QLess specializes in queue management, appointment scheduling, virtual meetings and callback queueing. Designed to help organizations seamlessly manage customer flow, our intuitive mobile wait experience combines personalization, automation, analytics and flexibility to empower customers to wait when, where and how they want. With our cloud-based software, organizations are able to deliver solutions that allow their customers to spend less time in line while simultaneously increasing operational efficiencies and staff productivity. On average, customers wait times decrease by 64%, daily customers served increases by up to 21% and appointment no-shows decrease by up to 47%. ## QLess Pros & Cons **What users like:** - Users find QLess to be extremely **easy to use** , making daily operations and management seamless and efficient. (2 reviews) - Users value the **responsive support** from QLess, ensuring smooth implementation and ongoing assistance for business success. (2 reviews) - Users value the **user-friendly interface** of QLess, making daily operations and training effortless for everyone involved. (2 reviews) - Users praise QLess for its **easy appointment management** , enhancing operations and improving guest engagement seamlessly. (1 reviews) - Users love the **flexible booking management** of QLess, enabling convenient check-ins from anywhere with QR and app options. (1 reviews) - Customer Service (1 reviews) - Users value the **responsive customer support** of QLess, enhancing their overall experience and operational efficiency. (1 reviews) - Users value the **customization and flexibility** of QLess, making interactions seamless for both clients and staff. (1 reviews) - Positive Experiences (1 reviews) - Seamless Integration (1 reviews) **What users dislike:** - Users report **feature issues** with QLess, including long ticket resolution times and untrained support staff. (1 reviews) - Users face a significant **learning curve** with QLess due to inadequate training and inconsistent support staff knowledge. (1 reviews) - Users find the **missing features** in QLess challenging, wishing for more integrated functionality for better management. (1 reviews) - Users face **poor support** with long ticket completion times and unhelpful staff, affecting overall satisfaction with QLess. (1 reviews) - Users report **setup difficulties** with QLess, citing a lack of training and knowledgeable support during implementation. (1 reviews) ## QLess Reviews ### 1. Great company and product **Rating:** 5.0/5.0 stars **Reviewed by:** Phil S. | Network Operations Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2025 **What do you like best about QLess?** Qless is the best program I've found for this purpose. It's simple and straightforward to use, implement, and manage on a day to day basis. It gives you more than enough data and analytics to make smart business decisions. The company and support are amazing I've never had a bad interaction or experience with anyone from qless. We use this product on a daily basis and couldn't do business without it, it's a key part of our daily success. **What do you dislike about QLess?** Really no downsides or complaints with the company or the product. **What problems is QLess solving and how is that benefiting you?** Before qless we were using physical numbered cards for queue management. It was troublesome and didn't provide a good customer or employee experience. Qless solved a multitude of problems for us and we would be lost without it today. We had no data or analytics or insight into our employee or queue performance and now we have all kinds of reports and data to be able to make improvements to ultimately enhance the customer experience. ### 2. Decent service but need refinement **Rating:** 3.0/5.0 stars **Reviewed by:** Devin B. | Motor Vehicle Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2025 **What do you like best about QLess?** The virtual line is helpful. The ability to check in from wherever is great. QR and app check in is great **What do you dislike about QLess?** Tickets take a long time to be completed. Support Staff can be condescending with their replies to tickets No training was provided during the original implementation of QLess for us A lot of their staff is not as knowledgeable regarding Linebuster as they are in Tempo Point of contact is constantly change as their staff is always leaving the company **What problems is QLess solving and how is that benefiting you?** Helps eliminate the need for a physical line and not knowing how long the wait is. ### 3. Queue Management and Education! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** October 02, 2024 **What do you like best about QLess?** Qless has an excellent platform for managing the flow of appointments and walkin guests. It was easy to implement in our environment and integrated nicely into our operations. The configuration is easy to understand and the operation is easy to train. Our guests and employees enjoy having a simple interface to engage with. Our administration and board appreciate the data that is collected on our guest interactions. I appreciate how responsive and thorough the support and leadership teams are. **What do you dislike about QLess?** The product is still growing and, as such, occasionally there is functionality that seems like it would make sense to have in a B2B queue management system baked in already but is not avaliable. For example, a way to see all services assigned to all users in one place. Currently, you have to individually view each user to see what service is assigned to them. **What problems is QLess solving and how is that benefiting you?** Qless is solving the problem of managing a body of people and the need to organize them into a queue. ### 4. Queue to Queue **Rating:** 4.5/5.0 stars **Reviewed by:** Carolynn T. | Assistant Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2024 **What do you like best about QLess?** I love that QLess takes the guesswork out of estimating how long the wait is when assisting guests who visit our office. The live status page and text messages for guests is also a great plus, especially if folks decide to step away from our lobby to go grab coffee or stop by another office while they wait. It has helped tremendously in making our services run smoothly! **What do you dislike about QLess?** I don't love the terminology used in QLess. For example, while using phrases like "walk-ins" is quite common, we do serve visitors who need accessbility accommodations and always refer to our "walk-in" services as "drop-ins" instead. I also wish that when staff summon guests that instead of disappearing from the CEC, they would remain on there until services have been completed. Perhaps those being summoned and served can be moved to the bottom with a status bubble that says "Summoned" and "Now Serving" - this might just be a quirk because of how our office operates, with front desk staff monitoring QLess' CEC for drop-ins with back-office staff actually meeting with guests. Another downside (likely just another quirk with our office) is that our office is located in a concrete building which provides poor data connection where guests may not receive text messages or be able to refresh the status screen if they choose to wait inside the building for services. We aren't able to display identifying information (names, phone numbers, etc.) on a screen in the lobby, but we could look into it if guests were assigned a random number when adding themselves to the queue that would display on the screen instead. **What problems is QLess solving and how is that benefiting you?** QLess is helping to solve our lobby traffic, especially during peak periods when we have seen guests waiting in our lobby for 40-90+ minutes at a time, unable to leave because we did not have a way to notify them when we were ready to meet with them if they weren't sitting in our lobby. ### 5. Exceptional product and service! **Rating:** 5.0/5.0 stars **Reviewed by:** Cynthia Rene G. | Division Manager | Deputy Registrar, Enterprise (> 1000 emp.) **Reviewed Date:** August 12, 2024 **What do you like best about QLess?** I love how our team is able to support the public in a timely organized manner. **What do you dislike about QLess?** There isnt really anything we do not like, i just wish that same day reporting was available vs next day. **What problems is QLess solving and how is that benefiting you?** With the ease of joining the line from anywhere our customers are able to join the line while driving into our office. It is literally 20 mins from anywhere in Houston. One can join the line and arrive here with a shorter wait in our customer lobby!! I feel we are more able to predict volume by studying any trends from days, weeks, months and years previous. ### 6. A great idea that needs a bit more work **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2024 **What do you like best about QLess?** The communication with appointments for customers. I like that they recieve email and texts and that they recieve updates. **What do you dislike about QLess?** We have had several people with confirmed appointments with emails and text message confirmations, that are not reflected on our side. Unable to summon more than one person at each station. We must end the session immediately after beginning the service in order to move onto the next person which is creating inaccurate statistics. inaccurate waiting times due to the daily work load. **What problems is QLess solving and how is that benefiting you?** Acurrate statisics and queue management, but there are daily kinks within the program that is preventing this from occuring at the moment. Hopefully gets better ### 7. Room for improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2024 **What do you like best about QLess?** The ease of scheduling an appointment at the campus in which I work. **What do you dislike about QLess?** Not being able to schedule appointments at various campuses, and not being able to edit an appointment. **What problems is QLess solving and how is that benefiting you?** Qless is helping me to schedule same day appointments with students and keeping them updated via text regarding their appointment. ### 8. Robust capability **Rating:** 4.0/5.0 stars **Reviewed by:** Ryan G. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2024 **What do you like best about QLess?** Very customizable and flexible system. Easy for clients to interact with. **What do you dislike about QLess?** I wish there was a way to intervene in the script and text directly with clients. Back end set up of scripts can be a little confusing. **What problems is QLess solving and how is that benefiting you?** Reducing wait times and crowding in office space. **Official Response from James Harvey:** > Hi Ryan - Thank you for your trust in QLess. Let's get you upgraded to QLess Tempo for an easier experience. Shoot me an email at james.harvey@QLess.com and please reference this post. Best, James ### 9. Qless very user friendly and helps manage wait times **Rating:** 4.5/5.0 stars **Reviewed by:** Danielle F. | Adjunct Professor, Mid-Market (51-1000 emp.) **Reviewed Date:** May 31, 2023 **What do you like best about QLess?** Qless allows the users to manage wait times and send those in line a text message when it's their time. It also allows the user to document in a very efficient manner. Qless is a great tool for the education field for admissions and advising. **What do you dislike about QLess?** Sometimes Qless can take a little bit longer to update and can be somewhat confusing to a first time user. However, it's really easy to learn and practice does make perfect. **What problems is QLess solving and how is that benefiting you?** Qless allows the user to manage wait times and inform those that are waiting of the approximate time expected in line as well as sending them a text message when it's their turn. It also helps with managing expectations for clients or customers. ### 10. Awesome **Rating:** 4.0/5.0 stars **Reviewed by:** Aasif Hussain s. | Office Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2023 **What do you like best about QLess?** Qless is highly regarded by its users as a powerful tool for improving customer service and streamlining operations. Its customizable features and robust analytics tools make it an excellent choice for businesses of all sizes. **What do you dislike about QLess?** Qless is still a highly regarded software solution for managing customer queues, and its benefits may outweigh any drawbacks for many businesses **What problems is QLess solving and how is that benefiting you?** Qless has made a huge difference in our customer experience. We no longer have long lines of frustrated customers waiting to be served. The software is highly reliable, and the reporting tools have helped us identify areas for improvement. We would highly recommend Qless to any business looking to improve their customer service. ### 11. QLess: A Service Game Changer **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew A. | Internet Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** September 20, 2022 **What do you like best about QLess?** The virtual queuing system is undoubtedly the best thing about QLess. No longer having to stand around and wait in a physical line, students are much happier since we implemented QLess at Del Mar College. Student satisfaction was on full display during our most recent registration period, where some of our queues had anywhere from 60 to 70 students at a time. With QLess, the wait is much more palatable, with students being able to wait at any of our provided lounge seating, computer stations, or in our cafeteria dining area while waiting to be summoned. **What do you dislike about QLess?** A few features are a bit dated in appearance and function and could benefit from quality-of-life updates. That said, QLess has recently updated many of the platform's tools, and the QLess team has assured me that more platform updates are forthcoming. From what I've seen of the updates they have made, I'm very much looking forward to seeing what they improve on next. **What problems is QLess solving and how is that benefiting you?** Long lines and crowding were persistent issues for our Student Service areas before Del Mar College transitioned to virtual queues with QLess. QLess has provided us the means to no longer rely on physical lines and eliminate the need for students to congregate in any one space while they wait for their turn. Additionally, analytics were difficult or time-consuming to measure before QLess. With QLess, our attendants have access to a variety of metrics such as student interaction length, student service time and dates, the type of service they received, and much more. ### 12. Service and support that guarantees success **Rating:** 5.0/5.0 stars **Reviewed by:** Charli O. | Chief Information Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 11, 2022 **What do you like best about QLess?** I like the organization of our queues, the communications with our customers and the ease of scheduling appointments. Most recently, I was appreciative of the ability to cancel several hundred appointments when we had to close for a hurricane. **What do you dislike about QLess?** I would like more control over the creation of queues, resources, and the designation of resources to queues. **What problems is QLess solving and how is that benefiting you?** Currently, QLess is providing a way for customers to schedule appointments from home alleviating the need for them to call our offices. It also provides staff with a tool to organize and group services based on staff availability. We are able to manage appointments and throttle walk-in traffic, when needed, by using our dashboards and reports. ### 13. High Productivity tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2023 **What do you like best about QLess?** it provides seamless integration of scheduled task and appointment in a single pane, thus giving broader view. Tool incorporates link to the meeting and count of appointment. **What do you dislike about QLess?** There is nothing to dislike about the company. I have never experienced anything bad and will be beneficial to anyone looking for a tool that provides exceptional performance and productivity. **What problems is QLess solving and how is that benefiting you?** It is fast and seamless. easy to use and no interruption. Provides better user experience and customised information according to user needs. Excellent blend of productivity. ### 14. The Future of Queue Management **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2023 **What do you like best about QLess?** It improves customer satisfaction and retention by reducing wait times and improving the overall customer experience along with data insights that can help to optimize customer operations and service. **What do you dislike about QLess?** It is reliant on mobile devices and internet connectivity, which could limit the system's accessibility and effectiveness, particularly in areas with limited internet connectivity **What problems is QLess solving and how is that benefiting you?** It allows customers to join a virtual queue from anywhere using their mobile device or computer. Customers can get real-time updates about their place in line and estimated wait times which reduces frustration and uncertainity. ### 15. Best Customer management system **Rating:** 4.5/5.0 stars **Reviewed by:** Amit Singh B. | Sr. WFM Analyst , Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2023 **What do you like best about QLess?** As a Workforce Management Analyst you can easily check the wait time and how many contacts in queue. Also the forecasting of future wait time. **What do you dislike about QLess?** I hope for better response time in next update of system. **What problems is QLess solving and how is that benefiting you?** Providing a better solution over appointment and contact management ### 16. Broward College Continues Our Partnership with Qless **Rating:** 5.0/5.0 stars **Reviewed by:** Adam D. | Associate Dean, Student Services, Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2022 **What do you like best about QLess?** Qless is a fantastic tool for managing our drop-in student population, both in-person and remote. **What do you dislike about QLess?** We would love to be able to easily access and track historic, individual student data. **What problems is QLess solving and how is that benefiting you?** Qless has alleviated the physical lines at our campuses and has supported the call-back system during and after the pandemic. ### 17. You won't regret it **Rating:** 5.0/5.0 stars **Reviewed by:** Esau T. | Dean, Enrollment Services, Enterprise (> 1000 emp.) **Reviewed Date:** July 06, 2022 **What do you like best about QLess?** QLess has made it easy for my college to create virtual lines for our students, across multiple departments. Students join the virtual line very easily and do not have to be physically present to do so. They can also find their status on the queue at any time. QLess has saved staff and students countless hours--hours that can be dedicated on the staff side to actually serving students! **What do you dislike about QLess?** Perhaps more real-time reporting would be good, though I can retrieve queue data from day prior and older data. **Recommendations to others considering QLess:** Strongly recommend it.No regrets on our end. **What problems is QLess solving and how is that benefiting you?** Anytime that we've needed assistance to configure the platform, QLess has been there to support us--and fairly quickly, too! ### 18. Longtime QLESS user **Rating:** 5.0/5.0 stars **Reviewed by:** Sybilla R. | Director One Stop Student Center, Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2022 **What do you like best about QLess?** QLESS has helped reduce the congestion in our office. Students enjoy being able to check into the queue and then come back when it is their turn. I love that it connects to our case management system in Salesforce. **What do you dislike about QLess?** The wait times are not always as accurate as we would like them to be. **What problems is QLess solving and how is that benefiting you?** It is helping us to manage our lines. It makes pulling up student information easier as it connects to case management. It reduced employees stress by having less people physically waiting in the office. ### 19. Steamboat Rental **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** October 21, 2022 **What do you like best about QLess?** QLess allows our guests to book a time to come in and get their Ski or Snowboard gear rather than all showing up at the same time. **What do you dislike about QLess?** Only thing that i dislike is that we cannot send out personalized text messages, only those set up in the system. **What problems is QLess solving and how is that benefiting you?** It makes it so our guests sign up for a time slot rather than all showing up at the same time. This allows for faster fit time and less stress for the staff and guests ### 20. Qless is very easy for staff and customers to use. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** July 06, 2022 **What do you like best about QLess?** The flexibility that Q-less has shown in helping us create a system that works for us made the process less frustrating. **What do you dislike about QLess?** I have found the appointment system cumbersome to teach users. The training videos helped though. Some print material to provide users would be beneficial. **What problems is QLess solving and how is that benefiting you?** Qless is eliminating long lineups and groups of students congregating in small lobbies waiting for service. The optics were never good even when the numbers were small. Thank you Qless for helping us look even better! ### 21. It's ok **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2021 **What do you like best about QLess?** Customer names are ordered, wait times are usually fairly accurate, customers get text messages letting them know when they've reached the front of the line. **What do you dislike about QLess?** Glitchy, but slowly getting better after a few dozen updates. **What problems is QLess solving and how is that benefiting you?** Better than our previous method of paper lists. Helpful that customers can see their place in line and get text alerts. ### 22. Very efficient **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2019 **What do you like best about QLess?** Lines move faster and students are seen more efficently **What do you dislike about QLess?** Some students are not able to sign up which is a problem sometimes **What problems is QLess solving and how is that benefiting you?** Lines were very long and slow but now they move efficiently and students are seen more quickly ### 23. It is a good system overall but still needs work **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2018 **What do you like best about QLess?** I like how you can add people to the line and move them up or down **What do you dislike about QLess?** I don’t like that people keep getting texts about the line that does not relate to them **What problems is QLess solving and how is that benefiting you?** Line is more efficient ## QLess Discussions - [What is QLess kiosk?](https://www.g2.com/discussions/qless-what-is-qless-kiosk) - [What is QLess kiosk?](https://www.g2.com/discussions/what-is-qless-kiosk) - [What is the QLess app?](https://www.g2.com/discussions/what-is-the-qless-app) - [How does the QLess app work?](https://www.g2.com/discussions/how-does-the-qless-app-work) - [What is QLess system?](https://www.g2.com/discussions/what-is-qless-system) - [View QLess pricing details and edition comparison](https://www.g2.com/products/qless/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+16%3A44%3A39+-0500&secure%5Bsession_id%5D=1895420e-8558-4010-bf1f-5ed463b113ab&secure%5Btoken%5D=74d85e5982fec715301d67fd73a001223c7f1b0fece6baa99a6da5c53878d159&format=llm_user) ## QLess Features **Customer Support** - SMS Updates - Multilanguage Support **Notifications** - Confirmations & Reminders - Appointment Follow-Up - Scheduling Notifications **Reporting and Analytics** - Customer Information - Predictive Analytics - Clerk Performance Reports - Location-based Peformance Reports **Settings** - Time Zone Detection - Availability Settings - Blocked Time Settings **Hardware** - Proprietary Hardware - Hardware Agnostic - Digital Signage **Personalization** - Branding - Links **Integrations** - Multi- Calendar Integration - Website Integration - Payment Acceptance - Video Conferencing - Communication **Generative AI ** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Agentic AI - Online Appointment Scheduling** - Autonomous Task Execution - Multi-step Planning - Natural Language Interaction ## Top QLess Alternatives - [Waitwhile](https://www.g2.com/products/waitwhile/reviews) - 4.9/5.0 (317 reviews) - [Doodle](https://www.g2.com/products/doodle/reviews) - 4.4/5.0 (2,031 reviews) - [Qminder](https://www.g2.com/products/qminder/reviews) - 4.6/5.0 (244 reviews)