# Emplifi vs Rival IQ Comparison --- ## AI Generated Summary - **G2 reviewers report** that Emplifi excels in providing a comprehensive social media management experience, with features that allow users to gather all their social media content in one place and post directly across platforms. This centralized approach is appreciated for its efficiency in reviewing statistics and managing content. - **Users say** Rival IQ stands out for its real-time tracking of the competitive landscape, enabling users to monitor top-performing posts and gain insights into their brand's performance compared to competitors. This feature is particularly beneficial for those looking to refine their strategies based on competitive analysis. - **Reviewers mention** that while Emplifi has a solid overall rating, some users find it slightly less intuitive during the setup process compared to Rival IQ, which is praised for its ease of editing and user-friendly interface. This can make a significant difference for teams looking to get up and running quickly. - **According to verified reviews** , Emplifi's quality of support is highly rated, with users noting that the platform has been a good partner in their business endeavors. In contrast, while Rival IQ also receives positive feedback for support, some users have expressed a desire for more in-depth assistance when navigating complex features. - **Users appreciate** Emplifi's advanced analytics capabilities, such as its open social media browser and various functions for benchmarking and listening. However, Rival IQ users highlight the tool's ability to provide insights into metrics that may not have been previously considered, showcasing its unique value in data presentation. - **Reviewers highlight** that while both platforms offer customizable reporting features, Rival IQ's report exporting capabilities are noted as superior, allowing for easier sharing and presentation of data. This can be a crucial factor for teams that need to communicate insights effectively to stakeholders. | | Emplifi | Rival IQ | |---|---|---| | **Star Rating** | 4.4 out of 5 | 4.5 out of 5 | | **Total Reviews** | 382 | 49 | | **Largest Market Segment** | Mid-Market (44.6% of reviews) | Small-Business (60.9% of reviews) | | **Entry Level Price** | Starting at $1,249.00 Per Month | $239.00 | --- ## Top Pros & Cons ### Emplifi Pros: - Ease of Use (49 reviews) - Social Media Management (48 reviews) Cons: - Missing Features (25 reviews) - Technical Issues (18 reviews) ### Rival IQ **Not enough data** --- ## Ratings Comparison | Rating | Emplifi | Rival IQ | |---|---|---| | **Meets Requirements** | 8.6 (337 reviews) | 8.7 (42 reviews) | | **Ease of Use** | 8.8 (344 reviews) | 9.3 (42 reviews) | | **Ease of Setup** | 8.6 (214 reviews) | 9.5 (28 reviews) | | **Ease of Admin** | 8.7 (192 reviews) | 9.6 (27 reviews) | | **Quality of Support** | 8.8 (334 reviews) | 9.2 (41 reviews) | | **Has the product been a good partner in doing business?** | 9.1 (192 reviews) | 9.6 (27 reviews) | | **Product Direction (% positive)** | 9.1 (329 reviews) | 8.7 (37 reviews) | --- ## Pricing ### Emplifi #### Entry-Level Pricing Plan: Essential Price: Starting at $1,249.00 Per Month Description: Everything you need to build a strong, professional social media presence fast. Key Features: - Unlimited User Seats & Owned Profiles - Manage all social channels from one intuitive platform. - Publish, engage, and respond with your new AI co-pilot. [Browse all 3 editions](https://www.g2.com/products/emplifi-emplifi/pricing) #### Free Trial No ### Rival IQ #### Entry-Level Pricing Plan: Drive Price: $239.00 Description: Save 15% with an Annual Subscription. Key Features: - Track up to 10 companies on Facebook, Instagram, Twitter, TikTok, and LinkedIn - 6 months of data history - 12 hours data freshness [Browse all 3 editions](https://www.g2.com/products/rival-iq/pricing) #### Free Trial Yes --- ## Features Comparison By Category ### Help Desk | Product | Score | Reviews | |---|---|---| | **Emplifi** | N/A | N/A | | **Rival IQ** | N/A | N/A | #### Ticket and Case Management | Feature | Emplifi | Rival IQ | |---|---|---| | **Ticket creation user experience** | Not enough data | Not enough data | | **Ticket response user experience** | Not enough data | Not enough data | | **Workflow** | Not enough data | Not enough data | | **Response Automation** | Not enough data | Not enough data | | **SLA Management** | Not enough data | Not enough data | | **Attachments/Screencasts** | Not enough data | Not enough data | | **Ticket Collaboration** | Not enough data | Not enough data | | **Customer and Contacts Database** | Not enough data | Not enough data | #### Generative AI | Feature | Emplifi | Rival IQ | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | #### Agentic AI - Help Desk | Feature | Emplifi | Rival IQ | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | #### Communication Channels | Feature | Emplifi | Rival IQ | |---|---|---| | **Customer Portal** | Not enough data | Not enough data | | **Email to Case** | Feature Not Available | Not enough data | | **Chat/Live Support** | Not enough data | Not enough data | | **Social Integration** | Not enough data | Not enough data | | **Voice** | Not enough data | Not enough data | #### Platform | Feature | Emplifi | Rival IQ | |---|---|---| | **Mobile User Support** | Feature Not Available | Not enough data | | **Customization ** | Not enough data | Not enough data | | **User, Role, and Access Management** | Not enough data | Not enough data | | **Integration** | Not enough data | Not enough data | | **Reporting** | Not enough data | Not enough data | | **Dashboards** | Not enough data | Not enough data | ### Social Media Analytics | Product | Score | Reviews | |---|---|---| | **Emplifi** | 8.1/10 | 166 | | **Rival IQ** | 7.8/10 | 31 | #### Social Analytics | Feature | Emplifi | Rival IQ | |---|---|---| | **Competitor Analysis** | 8.4 (141 reviews) | 9.4 (30 reviews) | | **Follower Analysis** | 8.2 (142 reviews) | 8.3 (26 reviews) | | **Post Performance** | 8.8 (147 reviews) | 8.9 (28 reviews) | | **Paid Campaign Tracking** | 7.4 (114 reviews) | 6.1 (18 reviews) | | **Attribution** | 7.6 (86 reviews) | Feature Not Available | | **Hashtag Analytics** | 7.7 (65 reviews) | 6.7 (5 reviews) | | **Sentiment Analysis** | 7.7 (76 reviews) | 5.0 (5 reviews) | #### Reports & Dashboards | Feature | Emplifi | Rival IQ | |---|---|---| | **Report Customizability** | 8.2 (146 reviews) | 8.1 (26 reviews) | | **Report Exporting** | 8.5 (148 reviews) | 9.0 (26 reviews) | | **Scalability** | 8.2 (129 reviews) | 8.6 (23 reviews) | | **White Label** | 7.9 (65 reviews) | Not enough data | #### Agentic AI - Social Media Analytics | Feature | Emplifi | Rival IQ | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Social Media Management | Product | Score | Reviews | |---|---|---| | **Emplifi** | 8.1/10 | 136 | | **Rival IQ** | N/A | N/A | #### Content & Collaboration | Feature | Emplifi | Rival IQ | |---|---|---| | **Content Calendar** | 8.7 (81 reviews) | Not enough data | | **Content Library** | 8.0 (76 reviews) | Not enough data | | **Shared Inbox** | 7.9 (74 reviews) | Not enough data | | **Approval Workflows** | 8.2 (77 reviews) | Not enough data | | **Users and Permissions** | 8.4 (86 reviews) | Not enough data | | **Content Creation** | 7.9 (71 reviews) | Not enough data | #### Social Management | Feature | Emplifi | Rival IQ | |---|---|---| | **Social Analytics** | 8.8 (131 reviews) | Not enough data | | **Social Publishing** | 8.8 (120 reviews) | Not enough data | | **Campaign Optimization** | 7.9 (106 reviews) | Not enough data | | **Social Engagement** | 8.5 (119 reviews) | Not enough data | | **Social Ads** | 7.5 (106 reviews) | Not enough data | | **Campaign Planning** | 7.9 (69 reviews) | Not enough data | | **Hashtag Capabilites** | 7.1 (28 reviews) | Not enough data | #### Agentic AI - Social Media Management | Feature | Emplifi | Rival IQ | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Experience Management | Product | Score | Reviews | |---|---|---| | **Emplifi** | 8.3/10 | 12 | | **Rival IQ** | N/A | N/A | #### Analytics | Feature | Emplifi | Rival IQ | |---|---|---| | **Net Promoter Score (NPS)** | 9.0 (10 reviews) | Not enough data | | **Customer Satisfaction (CSAT) Score** | 8.9 (9 reviews) | Not enough data | | **Customer Effort Score (CES)** | 8.1 (6 reviews) | Not enough data | | **Gamification** | Not enough data | Not enough data | #### Customization | Feature | Emplifi | Rival IQ | |---|---|---| | **Stakeholder Management** | 8.5 (10 reviews) | Not enough data | | **Multilanguage Support** | 8.1 (6 reviews) | Not enough data | | **Multiple Branding Support** | 8.0 (5 reviews) | Not enough data | | **Vertical-specific Solutions** | 7.7 (5 reviews) | Not enough data | #### Generative AI | Feature | Emplifi | Rival IQ | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | #### Agentic AI - Experience Management | Feature | Emplifi | Rival IQ | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | ### Review Management | Product | Score | Reviews | |---|---|---| | **Emplifi** | N/A | N/A | | **Rival IQ** | N/A | N/A | #### Collection | Feature | Emplifi | Rival IQ | |---|---|---| | **Authentification** | Not enough data | Not enough data | | **Review Forms** | Not enough data | Not enough data | | **Personalization** | Not enough data | Not enough data | | **Engagement** | Not enough data | Not enough data | | **Community Q&A** | Not enough data | Not enough data | #### Agentic AI - Review Management | Feature | Emplifi | Rival IQ | |---|---|---| | **Adaptive Learning** | Feature Not Available | Not enough data | | **Natural Language Interaction** | Feature Not Available | Not enough data | #### Moderation | Feature | Emplifi | Rival IQ | |---|---|---| | **Reviewer Validation** | Not enough data | Not enough data | | **Response Types** | Not enough data | Not enough data | | **Legal Agreements** | Not enough data | Not enough data | #### Use Cases | Feature | Emplifi | Rival IQ | |---|---|---| | **E-commerce** | Not enough data | Not enough data | | **Retail** | Not enough data | Not enough data | | **Customer Service** | Not enough data | Not enough data | #### Administration | Feature | Emplifi | Rival IQ | |---|---|---| | **Incentives** | Not enough data | Not enough data | | **Syndication** | Not enough data | Not enough data | | **Insights** | Not enough data | Not enough data | | **Content** | Not enough data | Not enough data | | **Sampling** | Not enough data | Not enough data | #### Display Options | Feature | Emplifi | Rival IQ | |---|---|---| | **Badges** | Not enough data | Not enough data | | **Widgets** | Not enough data | Not enough data | | **Integration & APIs** | Not enough data | Not enough data | | **Marketing** | Not enough data | Not enough data | #### Generative AI | Feature | Emplifi | Rival IQ | |---|---|---| | **AI Text Generation** | Feature Not Available | Not enough data | ### Conversational Support | Product | Score | Reviews | |---|---|---| | **Emplifi** | N/A | N/A | | **Rival IQ** | N/A | N/A | #### Conversational Platform | Feature | Emplifi | Rival IQ | |---|---|---| | **Personalization** | Not enough data | Not enough data | | **Omnichannel** | Not enough data | Not enough data | | **Contextual Engagement** | Not enough data | Not enough data | | **Proactive Engagement** | Not enough data | Not enough data | #### Support Automation | Feature | Emplifi | Rival IQ | |---|---|---| | **Intelligent Routing** | Not enough data | Not enough data | | **Seamless Escalation** | Not enough data | Not enough data | | **Transcripts** | Not enough data | Not enough data | | **Self-Serve Support** | Not enough data | Not enough data | #### Generative AI | Feature | Emplifi | Rival IQ | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | ### Social Media Listening Tools | Product | Score | Reviews | |---|---|---| | **Emplifi** | 8.2/10 | 101 | | **Rival IQ** | N/A | N/A | #### Monitoring & Listening | Feature | Emplifi | Rival IQ | |---|---|---| | **Social Measurement** | 8.8 (83 reviews) | Not enough data | | **Influencer Identification** | 7.1 (62 reviews) | Not enough data | | **Brand Monitoring** | 8.3 (47 reviews) | Not enough data | | **Keyword Tracking** | 8.1 (40 reviews) | Not enough data | | **Trend Analysis** | 8.0 (43 reviews) | Not enough data | | **Competitor Analysis** | 8.6 (45 reviews) | Not enough data | #### Agentic AI - Social Media Listening Tools | Feature | Emplifi | Rival IQ | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | #### Data Management & Analysis | Feature | Emplifi | Rival IQ | |---|---|---| | **Sentiment Analysis** | 8.0 (72 reviews) | Not enough data | | **Social Reporting** | 8.6 (90 reviews) | Not enough data | | **Alerts and Notifications** | 7.7 (44 reviews) | Not enough data | | **Advanced Data Filtering** | 8.6 (46 reviews) | Not enough data | ### Social Commerce Platforms | Product | Score | Reviews | |---|---|---| | **Emplifi** | N/A | N/A | | **Rival IQ** | N/A | N/A | #### Content | Feature | Emplifi | Rival IQ | |---|---|---| | **Types** | Not enough data | Not enough data | | **Migration** | Not enough data | Not enough data | | **Publishing** | Not enough data | Not enough data | | **UGC** | Not enough data | Not enough data | #### Engagement | Feature | Emplifi | Rival IQ | |---|---|---| | **Live Streaming** | Not enough data | Not enough data | | **Omnichannel** | Not enough data | Not enough data | | **Personalization** | Not enough data | Not enough data | | **Conversational Commerce** | Not enough data | Not enough data | | **Moderation** | Not enough data | Not enough data | #### Social Shopping | Feature | Emplifi | Rival IQ | |---|---|---| | **Promotions** | Not enough data | Not enough data | | **Shoppable Media** | Not enough data | Not enough data | | **AR/VR** | Not enough data | Not enough data | | **Social Store** | Not enough data | Not enough data | #### Analytics | Feature | Emplifi | Rival IQ | |---|---|---| | **Product Insights** | Not enough data | Not enough data | | **Social Listening** | Not enough data | Not enough data | | **Campaigns** | Not enough data | Not enough data | ### Live Commerce | Product | Score | Reviews | |---|---|---| | **Emplifi** | N/A | N/A | | **Rival IQ** | N/A | N/A | #### Engagement | Feature | Emplifi | Rival IQ | |---|---|---| | **Live streaming** | Not enough data | Not enough data | | **Live chat discussions** | Not enough data | Not enough data | | **Social media** | Feature Not Available | Not enough data | | **One-to-one call scheduling** | Not enough data | Not enough data | | **Omnichannel livestreaming ** | Not enough data | Not enough data | | **Stream sharing** | Feature Not Available | Not enough data | | **Product demonstrations** | Not enough data | Not enough data | #### Integration | Feature | Emplifi | Rival IQ | |---|---|---| | **Shopping cart** | Not enough data | Not enough data | | **Social media** | Not enough data | Not enough data | | **Video analytics tools** | Not enough data | Not enough data | | **Campaign management tool** | Not enough data | Not enough data | | **CRM & Data Platform Integration** | Not enough data | Not enough data | | **Smartphone and DSLR ** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | #### Live selling | Feature | Emplifi | Rival IQ | |---|---|---| | **Social media** | Not enough data | Not enough data | | **Marketplaces** | Not enough data | Not enough data | | **Lead capturing and distribution** | Not enough data | Not enough data | | **E-commerce platform** | Not enough data | Not enough data | #### Analytics | Feature | Emplifi | Rival IQ | |---|---|---| | **Data Capture** | Not enough data | Not enough data | | **Reporting** | Not enough data | Not enough data | | **Campaign performance** | Not enough data | Not enough data | | **Product Insights** | Not enough data | Not enough data | #### Generative AI | Feature | Emplifi | Rival IQ | |---|---|---| | **AI Text-to-3D** | Not enough data | Not enough data | ### User-Generated Content | Product | Score | Reviews | |---|---|---| | **Emplifi** | 7.7/10 | 14 | | **Rival IQ** | N/A | N/A | #### Visual UGC | Feature | Emplifi | Rival IQ | |---|---|---| | **Campaign Customization** | 7.2 (10 reviews) | Not enough data | | **Widget Customization** | 8.3 (12 reviews) | Not enough data | | **Widget** | 7.6 (12 reviews) | Not enough data | | **Media Library** | 8.0 (10 reviews) | Not enough data | #### Integrations | Feature | Emplifi | Rival IQ | |---|---|---| | **Social Media** | 8.6 (13 reviews) | Not enough data | | **Content Creation** | 7.2 (12 reviews) | Not enough data | | **Marketing Automation** | 8.2 (12 reviews) | Not enough data | | **Rights Management** | 7.3 (10 reviews) | Not enough data | #### Support | Feature | Emplifi | Rival IQ | |---|---|---| | **Onboarding** | 8.3 (11 reviews) | Not enough data | | **24/7 Client Support** | 7.4 (11 reviews) | Not enough data | #### Performance | Feature | Emplifi | Rival IQ | |---|---|---| | **UGC Analytics** | 7.4 (9 reviews) | Not enough data | | **Lazy-Loading** | 7.4 (9 reviews) | Not enough data | ### Influencer Marketing Platforms | Product | Score | Reviews | |---|---|---| | **Emplifi** | 8.4/10 | 20 | | **Rival IQ** | N/A | N/A | #### Influencer Marketing | Feature | Emplifi | Rival IQ | |---|---|---| | **Influencer Recruitment** | 8.1 (16 reviews) ✓ Verified | Not enough data | | **Influencer Scoring** | 8.2 (17 reviews) ✓ Verified | Not enough data | | **Audience Analysis** | 8.5 (17 reviews) ✓ Verified | Not enough data | | **Influencer Segmentation** | 8.1 (17 reviews) ✓ Verified | Not enough data | | **Influencer Collaboration** | 8.3 (15 reviews) ✓ Verified | Not enough data | | **User-Generated Content (UGC) Management** | 8.3 (15 reviews) ✓ Verified | Not enough data | | **Content Approval** | 8.7 (17 reviews) ✓ Verified | Not enough data | | **Campaign Analytics** | 8.2 (16 reviews) ✓ Verified | Not enough data | | **Reporting and Dashboards** | 8.6 (17 reviews) ✓ Verified | Not enough data | | **Data Importing and Exporting Tools** | 8.2 (17 reviews) ✓ Verified | Not enough data | | **Influencer Whitelisting** | Feature Not Available | Not enough data | | **Influencer Compensation** | Feature Not Available | Not enough data | | **Social Commerce** | 8.5 (8 reviews) | Not enough data | | **E-Commerce Integration** | 9.0 (8 reviews) | Not enough data | #### Agentic AI - Influencer Marketing Platforms | Feature | Emplifi | Rival IQ | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Live Chat | Product | Score | Reviews | |---|---|---| | **Emplifi** | N/A | N/A | | **Rival IQ** | N/A | N/A | #### Generative AI | Feature | Emplifi | Rival IQ | |---|---|---| | **AI Text Generation** | Feature Not Available | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | | **AI Text-to-Speech** | Not enough data | Not enough data | #### Communication | Feature | Emplifi | Rival IQ | |---|---|---| | **Pop-up Chat** | Not enough data | Not enough data | | **Notifications** | Not enough data | Not enough data | | **Targeted Emails** | Not enough data | Not enough data | | **In-App Messaging** | Feature Not Available | Not enough data | | **Co-Browsing** | Not enough data | Not enough data | #### Internal Use | Feature | Emplifi | Rival IQ | |---|---|---| | **Customization ** | Not enough data | Not enough data | | **Conversation Archiving** | Not enough data | Not enough data | | **Lead Development** | Not enough data | Not enough data | | **Knowledge Base** | Not enough data | Not enough data | | **Team Inbox ** | Not enough data | Not enough data | | **Customer Profiles** | Not enough data | Not enough data | ### Customer Self-Service | Product | Score | Reviews | |---|---|---| | **Emplifi** | N/A | N/A | | **Rival IQ** | N/A | N/A | #### Generative AI | Feature | Emplifi | Rival IQ | |---|---|---| | **AI Text Summarization** | Not enough data | Not enough data | #### Self-Service Experience | Feature | Emplifi | Rival IQ | |---|---|---| | **Knowledge Base** | Not enough data | Not enough data | | **Searchable Articles** | Not enough data | Not enough data | | **Community Forums** | Not enough data | Not enough data | | **Mobile Optimization** | Feature Not Available | Not enough data | | **Personalization** | Not enough data | Not enough data | #### Self-Service Platform | Feature | Emplifi | Rival IQ | |---|---|---| | **Branding** | Not enough data | Not enough data | | **Automation** | Not enough data | Not enough data | | **Artificial Intelligence** | Not enough data | Not enough data | | **Integrations** | Not enough data | Not enough data | #### Agentic AI - Customer Self-Service | Feature | Emplifi | Rival IQ | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Digital Customer Service Platforms | Product | Score | Reviews | |---|---|---| | **Emplifi** | N/A | N/A | | **Rival IQ** | N/A | N/A | #### Generative AI | Feature | Emplifi | Rival IQ | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | --- ## Categories **Shared Categories (1):** [Social Media Analytics Software](https://www.g2.com/categories/social-media-analytics) **Unique to Emplifi (14):** [Influencer Marketing Platforms](https://www.g2.com/categories/influencer-marketing-platforms), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Social Media Management Tools](https://www.g2.com/categories/social-media-mgmt), [Social Media Suites](https://www.g2.com/categories/social-media-suites), [Social Media Listening Tools](https://www.g2.com/categories/social-media-listening-tools), [User-Generated Content Platforms](https://www.g2.com/categories/user-generated-content-platforms), [Review Management Software](https://www.g2.com/categories/review-management-software), [Social Commerce Platforms](https://www.g2.com/categories/social-commerce-platforms), [Live Commerce Software](https://www.g2.com/categories/live-commerce), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Experience Management Software](https://www.g2.com/categories/experience-management), [Help Desk Software](https://www.g2.com/categories/help-desk), [Live Chat Software](https://www.g2.com/categories/live-chat) --- ## Reviewer Demographics ### By Company Size | Segment | Emplifi | Rival IQ | |---|---|---| | **Small-Business** | 24.1% | 60.9% | | **Mid-Market** | 44.6% | 28.3% | | **Enterprise** | 31.4% | 10.9% | ### By Industry #### Emplifi - **Marketing and Advertising:** 19.6% - **Retail:** 14.2% - **Food & Beverages:** 4.8% - **Automotive:** 4.6% - **Consumer Goods:** 4.0% - **Public Relations and Communications:** 2.4% - **Apparel & Fashion:** 2.2% - **Internet:** 2.2% - **Leisure, Travel & Tourism:** 2.2% - **Health, Wellness and Fitness:** 2.2% - **Other:** 41.7% #### Rival IQ - **Marketing and Advertising:** 39.1% - **Information Technology and Services:** 8.7% - **Computer Software:** 6.5% - **Consumer Goods:** 4.3% - **Non-Profit Organization Management:** 4.3% - **Management Consulting:** 4.3% - **Internet:** 4.3% - **Higher Education:** 4.3% - **Food & Beverages:** 4.3% - **Arts and Crafts:** 2.2% - **Other:** 17.4% --- ## Alternatives ### Alternatives to Emplifi - [Sprinklr Social](https://www.g2.com/products/sprinklr-social/reviews) — 4.1/5 stars (1208 reviews) - [Meltwater](https://www.g2.com/products/meltwater/reviews) — 4.1/5 stars (2656 reviews) - [Hootsuite](https://www.g2.com/products/hootsuite/reviews) — 4.3/5 stars (7249 reviews) - [Sprout Social](https://www.g2.com/products/sprout-social/reviews) — 4.4/5 stars (6426 reviews) - [Brandwatch Social Media Management](https://www.g2.com/products/brandwatch-social-media-management/reviews) — 4.0/5 stars (983 reviews) - [Agorapulse](https://www.g2.com/products/agorapulse/reviews) — 4.5/5 stars (971 reviews) - [Zoho Social](https://www.g2.com/products/zoho-social/reviews) — 4.6/5 stars (2920 reviews) - [Sendible](https://www.g2.com/products/sendible/reviews) — 4.5/5 stars (904 reviews) - [Brandwatch Consumer Intelligence](https://www.g2.com/products/brandwatch-consumer-intelligence/reviews) — 4.4/5 stars (727 reviews) - [Dash Social](https://www.g2.com/products/dash-social/reviews) — 4.7/5 stars (408 reviews) ### Alternatives to Rival IQ - [Sprout Social](https://www.g2.com/products/sprout-social/reviews) — 4.4/5 stars (6426 reviews) - [Brandwatch Consumer Intelligence](https://www.g2.com/products/brandwatch-consumer-intelligence/reviews) — 4.4/5 stars (727 reviews) - [Hootsuite](https://www.g2.com/products/hootsuite/reviews) — 4.3/5 stars (7249 reviews) - [Semrush](https://www.g2.com/products/semrush/reviews) — 4.4/5 stars (3951 reviews) - [Facelift Data Studio](https://www.g2.com/products/facelift-data-studio/reviews) — 4.7/5 stars (68 reviews) - [Brand24](https://www.g2.com/products/brand24/reviews) — 4.6/5 stars (348 reviews) - [Agorapulse](https://www.g2.com/products/agorapulse/reviews) — 4.5/5 stars (971 reviews) - [Brandwatch Social Media Management](https://www.g2.com/products/brandwatch-social-media-management/reviews) — 4.0/5 stars (983 reviews) - [Sprinklr Social](https://www.g2.com/products/sprinklr-social/reviews) — 4.1/5 stars (1208 reviews) - [Meltwater](https://www.g2.com/products/meltwater/reviews) — 4.1/5 stars (2656 reviews) --- ## Top Discussions ### Emplifi - Title: [is it possible to compare the performance and combine the result cross platform and brand ?](https://www.g2.com/discussions/is-it-possible-to-compare-the-performance-and-combine-the-result-cross-platform-and-brand) — 3 comments, 2 upvotes > **Top comment:** " 1 . Yes, this can be done with Socialbakers' Dashboard widgets, plus export. 2. Yes, this can be done with Socialbakers' Dashboard widgets, plus..." - Title: [What is socialbakers?](https://www.g2.com/discussions/what-is-socialbakers) — 1 comment > **Top comment:** "The old Emplifi name" - Title: [What mobile app support is available?](https://www.g2.com/discussions/mobile-apps) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "TurnTo provides SDKs for iOS and Android (Java) development. In addition, TurnTo supports SMS and push notification services for customers looking to notify..." - Title: [Which ecommerce platforms does TurnTo support?](https://www.g2.com/discussions/commerce-platforms) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "TurnTo has plugins for Demandware, Magento, SAP Hybris, and NetSuite. Retailers on other platforms can integrate TurnTo with a few JavaScript code snippets..." - Title: [How much does it cost to use the TurnTo Suite?](https://www.g2.com/discussions/pricing-ca19d615-6428-424e-93f0-a7b3a6986389) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Our pricing is very competitive and is based on which products you want to use and some inputs about your store. Fill out an inquiry form to find out what..." ### Rival IQ - Title: [What is social media analytics?](https://www.g2.com/discussions/rival-iq-what-is-social-media-analytics) — 1 comment > **Top comment:** "Social media analytics analyzes a social media channel's metrics such as followers, engagement rate per follower, click-thru rates, open rates, etc. The..." - Title: [Do you have plans to support non-profits or startups?](https://www.g2.com/discussions/do-you-have-plans-to-support-non-profits-or-startups) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "We would love to have a conversation to see how we can support you. Get in touch with us, and we can talk. " - Title: [Is there a money-back guarantee?](https://www.g2.com/discussions/is-there-a-money-back-guarantee) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "We think you'll be satisfied with our product, but if you aren't, get in touch with us. For customers on our monthly plans, we're happy to refund your most..." - Title: [Is there a minimum commitment?](https://www.g2.com/discussions/is-there-a-minimum-commitment) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "To get the most out of Rival IQ, you'll want to subscribe to an annual plan. Besides receiving an annual pricing discount, you'll get access to additional..." - Title: [What are my payment options?](https://www.g2.com/discussions/what-are-my-payment-options) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Our online payment system accepts Visa, MasterCard, Discover, and American Express. Monthly plans can only be paid by credit card. For annual plans, we..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/emplifi-emplifi-vs-rival-iq)