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# Dynamics 365 Sales vs Veeva CRM Comparison - What are their main differences?

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Microsoft Dynamics 365 SalesVeeva CRM Suite[+ Add Product](#)

Reviews

**Dynamics 365 Sales** [

3.8/5(1,625)

](https://www.g2.com/products/dynamics-365-sales/reviews#reviews)

**Veeva CRM** [

4/5(29)

](https://www.g2.com/products/veeva-crm/reviews#reviews)

Pricing

**Dynamics 365 Sales**
 **$210** /month per user · Dynamics 365 Plan

**Veeva CRM**
No pricing available

**Pricing Insights**
from reviews

Time to Implement

**Dynamics 365 Sales**
4 months

Based on 96 responses

**Veeva CRM**
Not enough reviews yet

Return on Investment

**Dynamics 365 Sales**
18 months

Based on 72 responses

**Veeva CRM**
Not enough reviews yet

Perceived Cost

**Dynamics 365 Sales**
$$$$$

**Veeva CRM**
Not enough reviews yet

Average Discount

**Dynamics 365 Sales**
16%

**Veeva CRM**
Not enough reviews yet

 ![Dynamics 365 Sales](https://images.g2crowd.com/uploads/product/hd_favicon/4f78b7a6cf55be3072d0203c78e0e657/dynamics-365-sales.png "Dynamics 365 Sales")

 ![Veeva CRM](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_78a2226d068209f3e762158f33b6c541/veeva-crm.jpg "Veeva CRM")

G2 offers free advice on this comparison.

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Pros & Cons

**Dynamics 365 Sales**
[
Ease of Use (18)
](https://www.g2.com/products/dynamics-365-sales/reviews?filters%5Bsentiment_snippet%5D=1519878&qs=pros-and-cons#reviews)[
Integrations (11)
](https://www.g2.com/products/dynamics-365-sales/reviews?filters%5Bsentiment_snippet%5D=1519800&qs=pros-and-cons#reviews)[
Learning Curve (12)
](https://www.g2.com/products/dynamics-365-sales/reviews?filters%5Bsentiment_snippet%5D=1520507&qs=pros-and-cons#reviews)[
Complexity (7)
](https://www.g2.com/products/dynamics-365-sales/reviews?filters%5Bsentiment_snippet%5D=1520463&qs=pros-and-cons#reviews)

**Veeva CRM**
Not enough data

Integrations

**Dynamics 365 Sales**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_92f791c125019514c13f2138425a640b/hubspot-sales-hub.png "Product Avatar Image")

HubSpot Sales Hub

](https://www.g2.com/products/hubspot-sales-hub/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_0e8863a7d0763a54bbe9b93cb7529d6a/microsoft-microsoft-dynamics-365-business-central.jpg "Product Avatar Image")

Microsoft Dynamics 365...

](https://www.g2.com/products/microsoft-microsoft-dynamics-365-business-central/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_033aa224b72b00b72e8860e4e6401efc/microsoft-excel.png "Product Avatar Image")

Microsoft Excel

](https://www.g2.com/products/microsoft-excel/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_69054bc7d40597b06fc3905720ccc914/microsoft-outlook.png "Product Avatar Image")

Outlook

](https://www.g2.com/products/microsoft-outlook/reviews)[
View all
](https://www.g2.com/products/dynamics-365-sales/integrations)

**Veeva CRM**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_6d18918aa62324f7d00d5be7686bb831/spotme.png "Product Avatar Image")

SpotMe

](https://www.g2.com/products/spotme/reviews)[
View all
](https://www.g2.com/products/veeva-crm/integrations)

Screenshots

**Dynamics 365 Sales**
 ![Dynamics 365 Sales screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/8113/New_Opportunity_form_wPresence.png)

**Veeva CRM**
 ![Veeva CRM screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/40564/Veeva_20CRM_Screenshot-4.png)

Ratings

Meets Requirements

**Dynamics 365 Sales**

8.1

8.11,295

**Veeva CRM**

8.0

8.020

Ease of Use

**Dynamics 365 Sales**

7.5

7.51,301

**Veeva CRM**

8.4

8.422

Ease of Setup

**Dynamics 365 Sales**

7.2

7.2421

**Veeva CRM**

7.9

7.911

Ease of Admin

**Dynamics 365 Sales**

7.6

7.6386

**Veeva CRM**

7.4

7.47

Quality of Support

**Dynamics 365 Sales**

7.5

7.51,136

**Veeva CRM**

7.7

7.719

Has the product been a good partner in doing business?

**Dynamics 365 Sales**

7.8

7.8381

**Veeva CRM**

8.1

8.17

Product Direction (% positive)

**Dynamics 365 Sales**

6.3

6.31,269

**Veeva CRM**

6.3

6.319

Features

CRM[Hide 141 FeaturesShow 141 Features](javascript:void(0);)

7.9

1,205

Not enough data

Sales Force Automation

Contact & Account Management

8.1(won by default)

967

|

Verified

Not enough data

Partner Relationship Mgmt. (PRM)

7.9(won by default)

679

|

Verified

Not enough data

Opportunity & Pipeline Mgmt.

7.9(won by default)

909

|

Verified

Not enough data

Task / Activity Management

7.8(won by default)

973

|

Verified

Not enough data

Territory & Quota Management

7.6(won by default)

736

|

Verified

Not enough data

Desktop Integration

7.9(won by default)

871

|

Verified

Not enough data

Product & Price List Management

7.6(won by default)

730

|

Verified

Not enough data

Quote & Order Management

7.8(won by default)

723

|

Verified

Not enough data

Customer Contract Management

8.0(won by default)

768

|

Verified

Not enough data

Contract/License Management

Not enough data

Not enough data

Marketing Automation

Email Marketing

7.6(won by default)

754

|

Verified

Not enough data

Campaign Management

7.5(won by default)

732

|

Verified

Not enough data

Lead Management

7.9(won by default)

824

|

Verified

Not enough data

Marketing ROI Analytics

7.6(won by default)

642

|

Verified

Not enough data

Email Management

Not enough data

Not enough data

File Management

Not enough data

Not enough data

Deal Management

Not enough data

Not enough data

Customer Support

Case Management

8.0(won by default)

708

|

Verified

Not enough data

Customer Support Portal

7.8(won by default)

672

|

Verified

Not enough data

Knowledge Base

7.9(won by default)

694

|

Verified

Not enough data

Call Center Features

7.7(won by default)

603

|

Verified

Not enough data

Support Analytics

7.9(won by default)

630

|

Verified

Not enough data

Workflow Management

Not enough data

Not enough data

Opportunity Management

Not enough data

Not enough data

Sales Pipeline Management

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Pipeline Management

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Visual Analytics

Not enough data

Not enough data

Template Management

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Channel Management

Not enough data

Not enough data

Commission Management

Not enough data

Not enough data

Field Sales Management

Not enough data

Not enough data

Reporting & Analytics

Reporting

7.9(won by default)

897

|

Verified

Not enough data

Dashboards

7.9(won by default)

946

|

Verified

Not enough data

Forecasting

7.7(won by default)

784

|

Verified

Not enough data

Mobile & Social

Social Collaboration Features

7.5(won by default)

556

|

Verified

Not enough data

Social Network Integration

7.6(won by default)

550

|

Verified

Not enough data

Mobile User Support

7.4(won by default)

621

|

Verified

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Customer Support

Not enough data

Not enough data

Multi-Channel Social Integration

Not enough data

Not enough data

Platform

Customization

8.1(won by default)

294

|

Verified

Not enough data

Workflow Capability

8.1(won by default)

310

|

Verified

Not enough data

User, Role, and Access Management

8.2(won by default)

303

|

Verified

Not enough data

Internationalization

7.9(won by default)

228

|

Verified

Not enough data

Sandbox / Test Environments

7.9(won by default)

250

|

Verified

Not enough data

Document & Content Mgmt.

7.9(won by default)

278

|

Verified

Not enough data

Performance and Reliability

7.7(won by default)

293

|

Verified

Not enough data

Output Document Generation

7.8(won by default)

255

|

Verified

Not enough data

Mobile Access

Not enough data

Not enough data

Lead Generation

Not enough data

Not enough data

Integration

Data Import & Export Tools

7.9(won by default)

298

|

Verified

Not enough data

Integration APIs

7.8(won by default)

235

|

Verified

Not enough data

Breadth of Partner Applications

7.6(won by default)

240

|

Verified

Not enough data

Third-Party Integration

Not enough data

Not enough data

Internal Chat Integration

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Prospecting Tools

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Generative AI

AI Text Generation

7.9(won by default)

18

Not enough data

Generative AI

Not enough data

Not enough data

Proposal Generation

Not enough data

Not enough data

Agentic AI - CRM

Autonomous Task Execution

8.3(won by default)

5

Not enough data

Multi-step Planning

7.7(won by default)

5

Not enough data

Cross-system Integration

8.3(won by default)

9

Not enough data

Adaptive Learning

9.0(won by default)

5

Not enough data

Natural Language Interaction

8.3(won by default)

5

Not enough data

Proactive Assistance

9.0(won by default)

5

Not enough data

Decision Making

9.0(won by default)

5

Not enough data

Calendar/Reminder System

Not enough data

Not enough data

Additional Functionality

Search/Filter

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Lead Capture

Not enough data

Not enough data

Batch Processing

Not enough data

Not enough data

Email Tracking

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Pipeline Reports

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Segmentation

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Contact Database

Not enough data

Not enough data

Referral Tracking

Not enough data

Not enough data

Quotes/Estimates

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Lead Qualification

Not enough data

Not enough data

Marketing Automation

Not enough data

Not enough data

Email Templates

Not enough data

Not enough data

Sales Reports

Not enough data

Not enough data

Customer Journey Mapping

Not enough data

Not enough data

Reminders

Not enough data

Not enough data

Lead Scoring

Not enough data

Not enough data

Data Security

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Calendar Sync

Not enough data

Not enough data

For Startups

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Sales Trend Analysis

Not enough data

Not enough data

For iPad Devices

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

For Mac Devices

Not enough data

Not enough data

Landing Pages/Web Forms

Not enough data

Not enough data

Lead Nurturing

Not enough data

Not enough data

Gamification

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Web-based Deployment

Not enough data

Not enough data

Softphone

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Customer Database

Not enough data

Not enough data

Event Triggered Actions

Not enough data

Not enough data

Mobile App

Not enough data

Not enough data

Email Sequences

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Lead Assignment

Not enough data

Not enough data

For Small Businesses

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Business Card/Badge Scanning

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Customer Social Profiles

Not enough data

Not enough data

Social Promotion

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

Social Media Monitoring

Not enough data

Not enough data

Customer Engagement

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Brand Tracking

Not enough data

Not enough data

Audience Targeting

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Sales Analytics[Hide 58 FeaturesShow 58 Features](javascript:void(0);)

8.6

23

Not enough data

Agentic AI - Sales Analytics

Autonomous Task Execution

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

CRM Integration

Not enough data

Not enough data

Data Sourcing

Data Sourcing

8.7(won by default)

22

Not enough data

Exporting & Sharing Data

8.4(won by default)

22

Not enough data

Multi-Device Data Visualization

8.3(won by default)

21

Not enough data

Interactive Dashboards

8.2(won by default)

22

Not enough data

Data Segmentation

8.7(won by default)

21

Not enough data

Predictive Analytics

Lead Scoring

8.7(won by default)

21

Not enough data

Opportunity Scoring

8.7(won by default)

20

Not enough data

Risk Analysis

8.4(won by default)

20

Not enough data

Live Forecasting

8.4(won by default)

20

Not enough data

Budgeting/Forecasting

Not enough data

Not enough data

Correlation Analysis

Not enough data

Not enough data

Competitive Analysis

Not enough data

Not enough data

Sales Trend Analysis

Not enough data

Not enough data

Statistical Analysis

Not enough data

Not enough data

Sales Management

Live Pipeline Management

8.8(won by default)

21

Not enough data

Sales Gamification

8.8(won by default)

20

Not enough data

Account-Based Analytics

8.4(won by default)

21

Not enough data

Activity Tracking

8.7(won by default)

21

Not enough data

Predictive Analytics

Not enough data

Not enough data

Visual Analytics

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Lead Management

Not enough data

Not enough data

Opportunity Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Additional Functionality

Dynamic Modeling

Not enough data

Not enough data

Lead Qualification

Not enough data

Not enough data

Lead Capture

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Contact Database

Not enough data

Not enough data

API

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Dashboard Creation

Not enough data

Not enough data

Modeling & Simulation

Not enough data

Not enough data

Exception Reporting

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Sales Reports

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

"What If" Scenarios

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Graphical Data Presentation

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Business Process Control

Not enough data

Not enough data

Multi-Currency

Not enough data

Not enough data

Pipeline Reports

Not enough data

Not enough data

Sales Coaching[Hide 50 FeaturesShow 50 Features](javascript:void(0);)

8.6

6

Not enough data

Agentic AI - Sales Coaching

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

AI/Machine Learning

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Training

Knowledge Base

8.9(won by default)

6

Not enough data

Coaching Materials

8.6(won by default)

6

Not enough data

Playbook Creation

7.5(won by default)

6

Not enough data

Video Record

8.6(won by default)

6

Not enough data

Feedback

Review

8.9(won by default)

6

Not enough data

Scorecard

8.9(won by default)

6

Not enough data

Coaching Card

8.6(won by default)

6

Not enough data

Leaderboard

9.2(won by default)

6

Not enough data

Real-Time Updates

8.6(won by default)

6

Not enough data

Notifications

8.6(won by default)

6

Not enough data

Competition

8.6(won by default)

6

Not enough data

Generative AI

AI Text Summarization

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Additional Functionality

Performance Metrics

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Gamification

Not enough data

Not enough data

Automatic Transcription

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Sales Reports

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Built-in Course Authoring

Not enough data

Not enough data

Learning Paths/Tracks

Not enough data

Not enough data

Assessment Management

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Conversation Intelligence

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Goal Setting/Tracking

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Learning Management

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Training Management

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Content Library

Not enough data

Not enough data

Recommendations

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

Performance Management

Not enough data

Not enough data

Onboarding

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Show 1 feature category with incomplete data

Pharma and Biotech[Hide 12 FeaturesShow 12 Features](javascript:void(0);)

Not enough data

Not enough data

Sales

Account Management

Not enough data

Not enough data

Sales Coaching

Not enough data

Not enough data

Operations

Field Operations Management

Not enough data

Not enough data

Data Management

Not enough data

Not enough data

Multichannel Engagement

Not enough data

Not enough data

Task Automation

Not enough data

Not enough data

Industry Regulations

Not enough data

Not enough data

Activity Management

Product-To-Market Management

Not enough data

Not enough data

Regulatory Adherence

Not enough data

Not enough data

Information Management

Not enough data

Not enough data

Process Automation

Not enough data

Not enough data

Sales Management

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![Dynamics 365 Sales](https://images.g2crowd.com/uploads/product/hd_favicon/4f78b7a6cf55be3072d0203c78e0e657/dynamics-365-sales.png "Dynamics 365 Sales")](https://www.g2.com/products/dynamics-365-sales/reviews)

Dynamics 365 Sales

Small-Business(50 or fewer emp.)

31.0%

Mid-Market(51-1000 emp.)

39.5%

Enterprise(\> 1000 emp.)

29.5%

[![Veeva CRM](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_78a2226d068209f3e762158f33b6c541/veeva-crm.jpg "Veeva CRM")](https://www.g2.com/products/veeva-crm/reviews)

Veeva CRM

Small-Business(50 or fewer emp.)

7.7%

Mid-Market(51-1000 emp.)

30.8%

Enterprise(\> 1000 emp.)

61.5%

Small-Business

(50 or fewer emp.)

31.0%

7.7%

Mid-Market

(51-1000 emp.)

39.5%

30.8%

Enterprise

(\> 1000 emp.)

29.5%

61.5%

Reviewers' Industry

[![Dynamics 365 Sales](https://images.g2crowd.com/uploads/product/hd_favicon/4f78b7a6cf55be3072d0203c78e0e657/dynamics-365-sales.png "Dynamics 365 Sales")](https://www.g2.com/products/dynamics-365-sales/reviews)
Dynamics 365 Sales

Information Technology and Services

12.7%

Computer Software

8.3%

Marketing and Advertising

3.9%

Retail

3.9%

Financial Services

3.9%

Other

67.3%

[![Veeva CRM](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_78a2226d068209f3e762158f33b6c541/veeva-crm.jpg "Veeva CRM")](https://www.g2.com/products/veeva-crm/reviews)
Veeva CRM

Pharmaceuticals

50.0%

Biotechnology

11.5%

Information Technology and Services

7.7%

Hospital & Health Care

7.7%

Sports

3.8%

Other

19.2%

Alternatives

**Dynamics 365 Sales Alternatives**

 ![Salesforce Sales Cloud](https://images.g2crowd.com/uploads/product/hd_favicon/826ce87155a61f72d3dfd92c5283eed8/agentforce-sales-formerly-salesforce-sales-cloud.svg "Salesforce Sales Cloud")

[
Salesforce Sales Cloud
](/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)

 ![ActiveCampaign](https://images.g2crowd.com/uploads/product/hd_favicon/be9e1369027bd58113f937595c7fbdf0/activecampaign.svg "ActiveCampaign")

[
ActiveCampaign
](/products/activecampaign/reviews)

 ![HubSpot Sales Hub](https://images.g2crowd.com/uploads/product/hd_favicon/4197737e447f044e17be1a5ebb4ba193/hubspot-sales-hub.svg "HubSpot Sales Hub")

[
HubSpot Sales Hub
](/products/hubspot-sales-hub/reviews)

 ![Pipedrive](https://images.g2crowd.com/uploads/product/hd_favicon/4012f2359ca0b1f88b2455f83adaa4ef/pipedrive.svg "Pipedrive")

[
Pipedrive
](/products/pipedrive/reviews)

**Veeva CRM Alternatives**

 ![Inception CRM](https://images.g2crowd.com/uploads/product/hd_favicon/b9c63d917c1582cb7aa11b83486fb3a1/inception-crm.svg "Inception CRM")

[
Inception CRM
](/products/inception-crm/reviews)

 ![Qualio](https://images.g2crowd.com/uploads/product/hd_favicon/989edd615dfb84f85af09d42b2a45a5a/qualio.svg "Qualio")

[
Qualio
](/products/qualio/reviews)

 ![Vodori](https://images.g2crowd.com/uploads/product/hd_favicon/9a669fb03cbeddbc1c101f0e7d3c48c3/vodori-vodori.svg "Vodori")

[
Vodori
](/products/vodori-vodori/reviews)

 ![Scilife](https://images.g2crowd.com/uploads/product/hd_favicon/4ab0410decf74158eac56c204d75f47b/scilife.svg "Scilife")

[
Scilife
](/products/scilife/reviews)

## Dynamics 365 Sales vs Veeva CRM

When assessing the two solutions, reviewers found Veeva CRM easier to use, set up, and do business with overall. However, reviewers preferred the ease of administration with Dynamics 365 Sales.

- Reviewers felt that Dynamics 365 Sales meets the needs of their business better than Veeva CRM.
- When comparing quality of ongoing product support, reviewers felt that Veeva CRM is the preferred option.
- When assessing product direction, Dynamics 365 Sales and Veeva CRM received similar ratings from our reviewers.