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Compare Dynamics 365 Customer Service and Sprinklr Service 
Featured Products
At a Glance
Market Segments
Mid-Market (55.6% of reviews)
Enterprise (42.6% of reviews)
Entry-Level Pricing
No pricing available
$4,200.00 1 User Per Year
Dynamics 365 Customer Service
Star Rating
(31)4.4 out of 5
Market Segments
Mid-Market (55.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Dynamics 365 Customer ServiceSprinklr Service
Star Rating
(718)4.3 out of 5
Market Segments
Enterprise (42.6% of reviews)
Pros & Cons
Entry-Level Pricing
$4,200.00 1 User Per Year
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Sprinklr Service excels in customization, allowing users to tailor workflows to their specific needs. This flexibility is highlighted by users who appreciate the ability to define processes based on their team's requirements, making it easier to solve problems effectively.
- Users say that Dynamics 365 Customer Service provides a seamless experience for case tracking and workflow management. Reviewers mention how the platform integrates well with tools like Teams and Outlook, making it easier to handle customer interactions across various channels.
- According to verified reviews, Sprinklr Service stands out for its multi-channel integration, unifying customer interactions into one platform. This capability is particularly beneficial for enterprises managing complex customer service needs, as noted by users who value its scalability.
- Reviewers mention that Dynamics 365 Customer Service is relatively easy to set up and use, with many praising the comprehensive documentation available through Microsoft Learn. Users appreciate the straightforward onboarding process, which helps them get started quickly.
- Users report that while both platforms have strong support features, Dynamics 365 Customer Service receives higher marks for quality of support. Reviewers highlight the ease of reaching Microsoft Support when issues arise, which enhances their overall experience with the product.
- According to recent feedback, Sprinklr Service's analytics and reporting capabilities are well-received, with users enjoying the graphical representation of daily activities. This feature helps teams track performance and make data-driven decisions, which is crucial for enterprise-level operations.
Pricing
Entry-Level Pricing
Dynamics 365 Customer Service
No pricing availableSprinklr Service
Digital + Voice Package- Service 2
$4,200.00
1 User Per Year
Voice, live chat & messaging:
Provide seamless
experiences across 30+ digital channels and robust
support on Voice. Use AI and automation to increase selfservice, improve agent productivity and boost customer
satisfaction
- Live chat, SMS, Email
- Inbound/Outbound Voice
- Proactive Prompts
Free Trial
Dynamics 365 Customer Service
No trial information availableSprinklr Service
Free Trial is available
Ratings
Meets Requirements
8.5
20
8.5
588
Ease of Use
7.9
20
8.3
604
Ease of Setup
7.4
9
8.0
448
Ease of Admin
7.7
8
8.1
234
Quality of Support
8.4
19
8.1
565
Has the product been a good partner in doing business?
8.6
6
8.6
235
Product Direction (% positive)
8.2
19
8.7
594
Features by Category
Ticket and Case Management
8.2
10
|
Verified
8.6
69
|
Verified
8.3
10
|
Verified
8.4
70
|
Verified
8.8
10
|
Verified
8.6
73
|
Verified
8.9
9
|
Verified
7.9
69
|
Verified
8.7
9
|
Verified
8.0
64
|
Verified
8.2
10
8.3
69
|
Verified
8.7
9
|
Verified
8.3
67
|
Verified
8.5
10
|
Verified
8.2
70
|
Verified
Generative AI
Not enough data
7.4
45
Not enough data
7.0
46
Agentic AI - Help Desk
Not enough data
6.9
18
Not enough data
6.9
18
Not enough data
7.1
18
Communication Channels
8.3
10
|
Verified
8.1
63
|
Verified
8.7
10
8.1
64
|
Verified
8.3
9
|
Verified
7.8
68
|
Verified
8.0
10
8.9
67
|
Verified
8.5
10
|
Verified
7.0
59
Platform
8.3
6
7.6
71
|
Verified
8.9
6
|
Verified
7.8
140
|
Verified
9.0
7
|
Verified
8.6
78
|
Verified
8.3
7
|
Verified
8.2
75
|
Verified
8.5
9
|
Verified
8.9
82
|
Verified
8.7
9
|
Verified
8.9
83
|
Verified
Administration
Not enough data
8.6
50
Not enough data
8.4
47
Not enough data
8.4
47
Knowledge Management
Not enough data
8.4
48
Not enough data
8.3
47
Not enough data
8.7
52
Compliance
Not enough data
8.3
48
Not enough data
8.5
48
Not enough data
8.5
45
Not enough data
8.3
44
Customer Support
Not enough data
8.0
46
Not enough data
8.1
44
Not enough data
7.9
45
Data Security
Not enough data
8.4
45
Not enough data
8.4
45
Not enough data
8.6
48
Not enough data
8.6
46
Administration
Not enough data
8.5
45
Not enough data
8.6
44
Not enough data
8.6
45
Generative AI
Not enough data
7.3
41
Call Analytics
Not enough data
5.7
33
Not enough data
6.0
35
Not enough data
5.6
31
Not enough data
6.1
31
Agent Performance Management
Not enough data
6.3
34
Not enough data
5.8
31
Not enough data
6.2
35
Generative AI
Not enough data
6.3
30
Agentic AI - Conversation Intelligence
Not enough data
5.9
11
Not enough data
6.7
11
Not enough data
6.1
11
Not enough data
6.4
11
Not enough data
6.4
11
Not enough data
6.7
12
Not enough data
6.8
12
Quality Assurance
Not enough data
8.2
51
Not enough data
7.9
50
Not enough data
8.3
50
Engagement
Not enough data
8.1
51
Not enough data
8.0
50
Not enough data
7.7
48
Performance
Not enough data
7.9
49
Not enough data
8.3
46
Generative AI
Not enough data
6.9
42
Not enough data
7.2
41
Channels
Not enough data
6.9
142
Not enough data
8.4
145
Not enough data
7.9
137
Not enough data
7.5
140
Not enough data
7.6
135
Generative AI
Not enough data
6.6
113
Functions
Not enough data
7.5
139
Not enough data
7.6
132
Not enough data
7.3
134
Not enough data
7.3
132
Not enough data
6.8
131
Not enough data
7.1
135
Not enough data
7.6
128
Not enough data
8.0
128
Agentic AI - Contact Center
Not enough data
5.9
22
Not enough data
6.7
22
Not enough data
6.2
22
Not enough data
6.5
22
Administrative
Not enough data
7.8
130
Not enough data
7.8
130
Not enough data
8.4
143
Not enough data
7.8
131
Not enough data
7.9
142
Responses
Not enough data
8.5
57
Not enough data
8.5
57
Not enough data
8.5
57
Not enough data
8.6
55
Not enough data
8.3
53
Platform
Not enough data
8.5
54
Not enough data
8.4
56
Not enough data
8.5
56
Not enough data
8.7
56
Not enough data
8.1
51
Not enough data
8.4
56
Not enough data
8.2
53
Generative AI
Not enough data
7.9
38
Not enough data
7.8
37
Workforce Management
Not enough data
9.0
33
Not enough data
8.2
33
Not enough data
8.1
34
Not enough data
8.1
33
Not enough data
8.1
32
Administration
Not enough data
7.8
36
Not enough data
8.7
35
Not enough data
8.6
36
Not enough data
8.1
33
Not enough data
8.1
35
Generative AI
Not enough data
7.8
74
Not enough data
7.4
72
Not enough data
7.2
72
Communication
Not enough data
7.8
101
|
Verified
Not enough data
8.3
110
|
Verified
Not enough data
7.6
98
Not enough data
8.2
101
Not enough data
7.3
96
Internal Use
8.9
6
|
Verified
7.8
140
|
Verified
Not enough data
8.0
108
|
Verified
Not enough data
7.9
101
Not enough data
8.4
102
Not enough data
8.0
102
|
Verified
Not enough data
8.1
108
|
Verified
Generative AI
Not enough data
7.5
41
Self-Service Experience
8.9
15
8.0
53
8.2
13
7.6
54
8.1
12
7.3
53
7.8
6
8.1
51
7.8
6
7.6
52
Self-Service Platform
8.9
6
8.1
53
9.4
6
7.7
51
8.3
7
7.4
53
8.6
6
7.7
54
Agentic AI - Customer Self-Service
Not enough data
6.5
8
Not enough data
7.1
8
Not enough data
8.1
8
Not enough data
7.3
8
Not enough data
7.5
8
Not enough data
7.9
8
Not enough data
7.3
8
Generative AI
Not enough data
6.8(won by default)
226
Not enough data
6.8(won by default)
222
Process
Not enough data
8.3(won by default)
311
Not enough data
7.7(won by default)
307
Not enough data
8.1(won by default)
308
Channels
Not enough data
7.3(won by default)
282
Not enough data
8.8(won by default)
326
Not enough data
7.2(won by default)
274
Not enough data
6.6(won by default)
262
Not enough data
7.5(won by default)
271
Insight
Not enough data
7.7(won by default)
292
Not enough data
8.3(won by default)
314
Not enough data
7.9(won by default)
285
Not enough data
7.6(won by default)
281
Generative AI
Not enough data
7.5
12
Generative AI
Not enough data
7.1
103
Not enough data
7.0
103
Conversational AI - Conversational Commerce Platforms
Not enough data
5.6
31
Not enough data
6.2
31
Not enough data
6.0
31
Not enough data
5.3
30
Not enough data
5.8
30
Platform integration - Conversational Commerce Platforms
Not enough data
5.8
30
Not enough data
5.6
30
Not enough data
5.7
30
Not enough data
5.9
29
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
7.2
29
Not enough data
7.1
29
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dynamics 365 Customer Service and Sprinklr Service are categorized as Help Desk, Customer Self-Service, Live Chat, and Digital Customer Service Platforms
Unique Categories
Dynamics 365 Customer Service has no unique categories
Reviews
Reviewers' Company Size
Dynamics 365 Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Sprinklr Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
14.8%
Telecommunications
11.1%
Computer Software
11.1%
Banking
7.4%
Wholesale
3.7%
Other
51.9%
Consumer Services
11.2%
Marketing and Advertising
10.3%
Information Technology and Services
5.2%
Financial Services
5.2%
Telecommunications
3.9%
Other
64.2%
Alternatives
Discussions
Dynamics 365 Customer Service has no discussions with answers
Does anyone have experience with Sprinklr sentiment analysis
1 Comment
AS
Yes available under the module social listening.Read more
Sprinklr Service has no more discussions with answers
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