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At a Glance
Market Segments
Small-Business (87.6% of reviews)
Small-Business (62.3% of reviews)
Entry-Level Pricing
$19.00
$0.00 5 Users Per Month
Duda
Star Rating
(779)4.6 out of 5
Market Segments
Small-Business (87.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00
Free Trial is available
Browse all 5 pricing plansHelp Scout
Star Rating
(417)4.4 out of 5
Market Segments
Small-Business (62.3% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 5 Users Per Month
Free Trial is available
Browse all 5 pricing plansDuda vs Help Scout
When assessing the two solutions, reviewers found them equally easy to use. However, Duda is easier to set up and administer.reviewers also preferred doing business with Duda overall.
- Duda and Help Scout both meet the requirements of our reviewers at a comparable rate.
- When comparing quality of ongoing product support, reviewers felt that Duda is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Duda over Help Scout.
Pricing
Entry-Level Pricing
Duda
Basic
$19.00
Buy per Site (per month, billed annually)
- 1 Site & AWS hosting included
- Email support
- AI Text Assistant
Help Scout
Free
$0.00
5 Users Per Month
Limited to 100 contacts per month and 5 users.
- Up to 5 users
- 1 Inbox
- 10 Saved replies
Free Trial
Duda
Free Trial is available
Help Scout
Free Trial is available
Ratings
Meets Requirements
8.7
647
8.7
315
Ease of Use
9.2
649
9.2
319
Ease of Setup
9.3
525
9.2
163
Ease of Admin
9.3
484
9.1
163
Quality of Support
9.3
639
9.1
289
Has the product been a good partner in doing business?
9.3
477
9.1
156
Product Direction (% positive)
9.3
639
8.2
303
Features by Category
Ticket and Case Management
Not enough data
9.2
175
|
Verified
Not enough data
9.2
174
|
Verified
Not enough data
8.6
188
|
Verified
Not enough data
8.6
164
Not enough data
Feature Not Available
Not enough data
8.7
176
|
Verified
Not enough data
8.9
175
|
Verified
Not enough data
8.2
99
Generative AI
Not enough data
5.2
7
Not enough data
6.1
6
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Feature Not Available
Not enough data
9.2
166
|
Verified
Not enough data
7.7
101
|
Verified
Not enough data
7.7
61
Not enough data
6.8
28
|
Verified
Platform
Not enough data
7.5
39
Not enough data
7.7
90
|
Verified
Not enough data
8.6
104
|
Verified
Not enough data
8.5
78
|
Verified
Not enough data
8.1
144
|
Verified
Not enough data
8.2
151
|
Verified
Content
8.9
232
|
Verified
Not enough data
8.9
243
|
Verified
Not enough data
8.7
221
|
Verified
Not enough data
8.0
248
|
Verified
Not enough data
8.7
211
Not enough data
8.0
187
Not enough data
8.6
231
|
Verified
Not enough data
7.8
212
|
Verified
Not enough data
8.5
221
|
Verified
Not enough data
Design
8.3
242
|
Verified
Not enough data
8.7
245
|
Verified
Not enough data
8.7
243
|
Verified
Not enough data
8.9
249
|
Verified
Not enough data
Platform
8.3
210
|
Verified
Not enough data
8.8
243
|
Verified
Not enough data
8.5
240
|
Verified
Not enough data
9.0
244
|
Verified
Not enough data
8.6
202
Not enough data
8.4
186
|
Verified
Not enough data
8.5
231
|
Verified
Not enough data
8.1
189
|
Verified
Not enough data
Agentic AI - Web Content Management
6.8
10
Not enough data
6.8
10
Not enough data
Channels
Not enough data
9.7
10
Not enough data
8.6
7
Not enough data
8.1
6
Design
Not enough data
7.7
8
Not enough data
8.8
7
Not enough data
8.5
11
Not enough data
9.1
11
Not enough data
9.3
10
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Page Customization
9.3
195
|
Verified
Not enough data
8.6
196
|
Verified
Not enough data
8.6
189
|
Verified
Not enough data
8.6
192
|
Verified
Not enough data
Page Optimization
6.5
60
Not enough data
8.7
201
|
Verified
Not enough data
8.3
186
|
Verified
Not enough data
8.6
193
|
Verified
Not enough data
Integrations
7.7
164
|
Verified
Not enough data
7.6
151
|
Verified
Not enough data
9.2
180
|
Verified
Not enough data
Generative AI
8.2
79
Not enough data
Agentic AI - Landing Page Builders
7.7
11
Not enough data
Conversational Platform
Not enough data
8.3
57
Not enough data
8.5
31
Not enough data
8.7
33
Not enough data
8.4
36
Support Automation
Not enough data
8.4
36
Not enough data
8.8
42
Not enough data
8.4
34
Not enough data
9.0
36
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Sorting & Filtering
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Time Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Email Management
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
8.6
37
Not enough data
8.6
37
Not enough data
8.6
37
Not enough data
8.4
37
Not enough data
Platform Additional Functionalities
8.1
37
Not enough data
7.7
35
Not enough data
7.7
34
Not enough data
Agentic AI - Web Design
7.0
17
Not enough data
6.0
16
Not enough data
7.0
16
Not enough data
6.8
16
Not enough data
6.5
16
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
9.0
29
|
Verified
Not enough data
8.9
30
|
Verified
Not enough data
Feature Not Available
Not enough data
8.2
22
|
Verified
Not enough data
Feature Not Available
Internal Use
Not enough data
7.7
90
|
Verified
Not enough data
8.7
29
|
Verified
Not enough data
7.9
18
|
Verified
Not enough data
9.0
32
|
Verified
Not enough data
9.5
30
|
Verified
Not enough data
8.4
30
|
Verified
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
8.7
107
Not enough data
8.3
103
Not enough data
Feature Not Available
Not enough data
8.3
26
Not enough data
8.5
29
Self-Service Platform
Not enough data
8.8
28
Not enough data
8.7
31
Not enough data
Feature Not Available
Not enough data
8.7
29
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Personalization
6.1
6
Not enough data
6.7
6
Not enough data
5.3
6
Not enough data
6.7
6
Not enough data
5.6
6
Not enough data
5.3
6
Not enough data
Customizations
8.4
534
Not enough data
9.1
540
Not enough data
8.4
506
Not enough data
8.9
464
Not enough data
Growth
8.4
509
Not enough data
8.3
506
Not enough data
7.7
455
Not enough data
7.3
439
Not enough data
9.0
488
Not enough data
Content
7.7
414
Not enough data
8.7
500
Not enough data
8.8
486
Not enough data
6.0
235
Not enough data
Support
9.4
386
Not enough data
Categories
Categories
Shared Categories
Duda and Help Scout share no categories
Unique Categories
Duda is categorized as Landing Page Builders, Website Builder, Web Content Management, Web Design, and Personalization
Help Scout is categorized as Digital Customer Service Platforms, Shared Inbox, Conversational Support, Customer Communications Management, Live Chat, Help Desk, Customer Self-Service, and Email Management
Reviews
Reviewers' Company Size
Duda
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Help Scout
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
31.5%
Design
8.6%
Information Technology and Services
6.3%
Graphic Design
5.4%
Computer Software
4.8%
Other
43.5%
Computer Software
20.4%
Information Technology and Services
9.9%
Internet
7.6%
Marketing and Advertising
4.4%
Retail
4.2%
Other
53.4%
Discussions
What is Duda website builder?
4 Comments
JC
It's a great user-friendly website builder for those that don't have coding knowledge. You can make really amazing looking designs that other website...Read more
Is Duda a CMS?
3 Comments
TG
Duda is a world leading content management system that I would professionally choose over Squarespace and other platforms. I have over 200+ websites on Duda...Read more
Are Duda websites SEO-friendly?
2 Comments
Official Response from Duda
Very! Duda websites have a unique architecture that makes them super SEO-friendly so your clients’ sites receive a high rank in Google and Bing search...Read more
Why sometimes the messages are not merged by themself?
2 Comments
AG
Hey Oliver,
I'm Anthony. A member of Help Scout's support team.
If you still have questions about messages within Help Scout, please reach out and I'd...Read more
What should I look for in a ticketing system?
2 Comments
AG
Help Scout recently announced a new integration with messenger, which is great news for their users. However, I find it disappointing that this integration...Read more
Do you have a mobile app?
1 Comment
BD
Yes, search "Help Scout" in your device's application store. Read more
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