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Compare Droplr and ScreenSteps 
Featured Products
At a Glance
Market Segments
Small-Business (65.7% of reviews)
Mid-Market (50.0% of reviews)
Entry-Level Pricing
No pricing available
Starting at $100.00 10 User Per Month
Droplr
Star Rating
(397)4.5 out of 5
Market Segments
Small-Business (65.7% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about DroplrScreenSteps
Star Rating
(54)4.7 out of 5
Market Segments
Mid-Market (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $100.00 10 User Per Month
Browse all 4 pricing plansDroplr vs ScreenSteps
When assessing the two solutions, reviewers found Droplr easier to use. However, ScreenSteps is easier to set up and administer. Reviewers also preferred doing business with ScreenSteps overall.
- Reviewers felt that ScreenSteps meets the needs of their business better than Droplr.
- When comparing quality of ongoing product support, reviewers felt that ScreenSteps is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Droplr over ScreenSteps.
Pricing
Entry-Level Pricing
Droplr
No pricing availableScreenSteps
Answer Plan
Starting at $100.00
10 User Per Month
Ideal for teams who want to create a basic knowledge base to answer user questions.
- Online Knowledge Base
- Desktop Authoring Tool
- Implementation & Training Courses
Free Trial
Droplr
Free Trial is available
ScreenSteps
Free Trial is available
Ratings
Meets Requirements
8.9
378
9.2
38
Ease of Use
9.3
378
9.2
38
Ease of Setup
9.0
144
9.3
28
Ease of Admin
8.6
138
9.2
30
Quality of Support
8.8
291
9.6
33
Has the product been a good partner in doing business?
9.2
132
9.7
29
Product Direction (% positive)
8.2
376
8.1
36
Features by Category
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Knowledge Management
Not enough data
9.7
6
Not enough data
9.7
5
Not enough data
8.3
5
Compliance
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Customer Support
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Data Security
Not enough data
Feature Not Available
Not enough data
8.0
5
Not enough data
8.7
5
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
9.0
5
Not enough data
9.2
6
Generative AI
Not enough data
Not enough data
Guide Options
Not enough data
9.7
5
Not enough data
9.7
6
Not enough data
9.3
5
Not enough data
9.7
5
Not enough data
9.4
6
Guide Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.0
5
Not enough data
9.0
5
Access Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
9.1
22
Not enough data
9.2
21
Not enough data
8.8
20
Not enough data
Platform Content
8.9
15
Not enough data
9.0
14
Not enough data
8.9
19
Not enough data
Platform Additional Functionality
8.9
22
Not enough data
9.3
17
Not enough data
Agentic AI - Screen and Video Capture
Not enough data
Not enough data
Task Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Checklist Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Software Availability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Knowledge Pages
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Knowledge Dissemination
Not enough data
Not enough data
Not enough data
9.7
5
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Droplr and ScreenSteps share no categories
Unique Categories
Droplr is categorized as Screen and Video Capture
ScreenSteps is categorized as Knowledge Base, Work Instructions, Contact Center Knowledge Base, and Standard Operating Procedures
Reviews
Reviewers' Company Size
Droplr
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ScreenSteps
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Internet
14.4%
Computer Software
14.4%
Marketing and Advertising
13.1%
Information Technology and Services
8.1%
Design
7.6%
Other
42.4%
Computer Software
43.1%
Non-Profit Organization Management
5.9%
Financial Services
5.9%
Banking
5.9%
Real Estate
3.9%
Other
35.3%
Discussions
Password
1 Comment
Official Response from Droplr
To reset your password you can use this link: https://auth.droplr.com/forgot. Enter the email associated with your account, and you’ll be able to set your...Read more
Twitter
1 Comment
Official Response from Droplr
We recently made some improvements to the login process. As part of these changes, we removed the twitter log-in feature. You can still log in with the email...Read more
Keep Your Drops Forever
1 Comment
Official Response from Droplr
If your drops look like this, they’ve most likely expired. http://d.pr/i/6X24
The first thing to do is check is your settings page in the web app. Make...Read more
What does ScreenSteps do?
2 Comments
PP
Screensteps is my go-to app for all the documentation I create. Adding screenshots to step-by-step narrative gives the visual while also teaching the steps. Read more
ScreenSteps has no more discussions with answers
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