# Dialpad Connect vs Mitel Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Dialpad Connect excels in **ease of use** , with users appreciating its intuitive interface and flexibility. One user highlighted that it functions as a comprehensive phone system that isn't tied down to hardwired phones, allowing for effective use anywhere.
- **Users say** that Mitel offers a solid **administration experience** , with many praising the easy-to-use GUI from both the agent and backend perspectives. Reviewers noted that solutions like MiVoice Business and MiContact Center integrate well with existing platforms, making implementation straightforward.
- **According to verified reviews** , Dialpad Connect stands out for its **AI features** , particularly the call recording recaps that help users recall important conversations. This feature has been beneficial for users needing to review contentious discussions later.
- **Reviewers mention** that while Mitel has a strong focus on traditional telephony features, it sometimes struggles with modern flexibility. Users have pointed out that its solutions, while effective, may not match the dynamic needs of businesses looking for more agile communication tools.
- **Users highlight** Dialpad Connect's convenience in **conferencing** , noting that it eliminates the need for passcodes, making it easier to join calls on the go. This feature has been particularly appreciated by users who often conference while driving.
- **G2 reviewers indicate** that while Mitel has a solid reputation in the mid-market segment, it faces challenges in overall user satisfaction compared to Dialpad Connect, which has garnered a higher G2 Score and a larger volume of recent reviews, reflecting its growing popularity and user approval.



| | Dialpad Connect | Mitel | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 3.8 out of 5 | 
| **Total Reviews** | 4,165 | 235 | 
| **Largest Market Segment** | Small-Business (57.8% of reviews) | Mid-Market (45.9% of reviews) | 
| **Entry Level Price** | $25 Per user, per month invoiced annually | $20.99   /user/month | 

---
## Top Pros & Cons

### Dialpad Connect

Pros:
- Ease of Use (126 reviews)
- Call Management (70 reviews)

Cons:
- Call Issues (55 reviews)
- Connection Issues (42 reviews)

### Mitel

Pros:
- Ease of Use (2 reviews)
- Easy Setup (2 reviews)

Cons:
- Performance Issues (2 reviews)
- App Instability (1 reviews)

---
## Ratings Comparison
| Rating | Dialpad Connect | Mitel | 
|---|---|---|
  | **Meets Requirements** | 8.9 (3225 reviews) | 8.1 (191 reviews) | 
  | **Ease of Use** | 9.1 (3400 reviews) | 7.8 (192 reviews) | 
  | **Ease of Setup** | 9.0 (1229 reviews) | 7.3 (133 reviews) | 
  | **Ease of Admin** | 8.9 (1136 reviews) | 7.3 (131 reviews) | 
  | **Quality of Support** | 8.5 (2511 reviews) | 7.2 (175 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (1060 reviews) | 7.4 (131 reviews) | 
  | **Product Direction (% positive)** | 8.2 (3072 reviews) | 6.2 (182 reviews) | 

---
## Pricing

### Dialpad Connect

#### Entry-Level Pricing

Plan: Pro

Price: $25 Per user, per month invoiced annually

Description: + UberConference Free

Key Features:
- Pro includes Everything in Standard, and:
- Call Queues
- Salesforce Integration

[Browse all 3 editions](https://www.g2.com/products/dialpad-connect/pricing)

#### Free Trial

Yes

### Mitel

#### Entry-Level Pricing

Plan: Essentials

Price: $20.99   /user/month

Description: PBX Features, Collaboration, Conferencing


[Browse all 4 editions](https://www.g2.com/products/mitel/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | 8.3/10 | 31 |
| **Mitel** | N/A | N/A |

#### Lead Facilitation

| Feature | Dialpad Connect | Mitel | 
|---|---|---|
| **Customer-facing Chatbot** | 7.7 (25 reviews) | Not enough data | 
| **Lead Qualification** | 7.5 (25 reviews) | Not enough data | 
| **Lead Follow-up** | 8.2 (25 reviews) | Not enough data | 
| **Meeting Scheduling ** | 8.1 (26 reviews) | Not enough data | 

#### Organization

| Feature | Dialpad Connect | Mitel | 
|---|---|---|
| **Opportunity and Pipeline Management ** | 8.1 (25 reviews) | Not enough data | 
| **Data Entry** | 8.9 (25 reviews) | Not enough data | 
| **Integrations / APIs** | 8.9 (25 reviews) | Not enough data | 

#### Performance Analysis

| Feature | Dialpad Connect | Mitel | 
|---|---|---|
| **Coaching ** | 8.2 (26 reviews) | Not enough data | 
| **Peformance Tracking** | 8.4 (26 reviews) | Not enough data | 

#### Sales Analysis

| Feature | Dialpad Connect | Mitel | 
|---|---|---|
| **ROI Forecasting ** | 8.1 (24 reviews) | Not enough data | 
| **Sales Forecasting ** | 8.0 (24 reviews) | Not enough data | 

#### Generative AI

| Feature | Dialpad Connect | Mitel | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 
| **AI Text Summarization** | 9.3 (16 reviews) | Not enough data | 

#### Agentic AI - AI Sales Assistant

| Feature | Dialpad Connect | Mitel | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **Mitel** | 7.8/10 | 25 |

#### Channels

| Feature | Dialpad Connect | Mitel | 
|---|---|---|
| **Voice** | Not enough data | 8.3 (20 reviews) ✓ Verified | 
| **Social** | Not enough data | 7.0 (9 reviews) ✓ Verified | 
| **Web Chat** | Not enough data | 6.8 (10 reviews) ✓ Verified | 
| **Mobile SMS** | Not enough data | 7.1 (12 reviews) ✓ Verified | 
| **Email** | Not enough data | 7.4 (12 reviews) ✓ Verified | 

#### Generative AI

| Feature | Dialpad Connect | Mitel | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Functions

| Feature | Dialpad Connect | Mitel | 
|---|---|---|
| **Session Routing** | Not enough data | 8.3 (10 reviews) ✓ Verified | 
| **Session Queuing** | Not enough data | 7.8 (10 reviews) ✓ Verified | 
| **Concurrent Calling** | Not enough data | 8.7 (9 reviews) ✓ Verified | 
| **Speech Analytics** | Not enough data | 8.2 (10 reviews) ✓ Verified | 
| **Auto Dialer** | Not enough data | 7.7 (10 reviews) ✓ Verified | 
| **IVR** | Not enough data | 9.5 (13 reviews) ✓ Verified | 
| **Inbound Screen Pop** | Not enough data | 9.1 (13 reviews) ✓ Verified | 
| **Persistent Data** | Not enough data | 9.1 (9 reviews) ✓ Verified | 

#### Agentic AI - Contact Center

| Feature | Dialpad Connect | Mitel | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | Dialpad Connect | Mitel | 
|---|---|---|
| **Session Summary Notes** | Not enough data | 8.3 (7 reviews) ✓ Verified | 
| **Administrator Access** | Not enough data | 7.1 (7 reviews) ✓ Verified | 
| **Reporting & Dashboards** | Not enough data | 7.1 (7 reviews) ✓ Verified | 
| **Session Recording** | Not enough data | 9.0 (7 reviews) ✓ Verified | 
| **Agent Scheduling and Assignment** | Not enough data | 7.3 (5 reviews) ✓ Verified | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | 8.9/10 | 1588 |
| **Mitel** | N/A | N/A |

#### Collaboration Tools

| Feature | Dialpad Connect | Mitel | 
|---|---|---|
| **Screen Sharing** | 8.7 (1270 reviews) | Not enough data | 
| **Presentations** | 8.8 (287 reviews) | Not enough data | 
| **Whiteboarding** | 8.9 (44 reviews) | Not enough data | 
| **Live Chat** | 8.9 (322 reviews) | Not enough data | 
| **Hand Raising** | 9.2 (47 reviews) | Not enough data | 

#### Meeting Coordination

| Feature | Dialpad Connect | Mitel | 
|---|---|---|
| **Scheduling** | 8.7 (1185 reviews) | Not enough data | 
| **Recording** | 8.8 (1107 reviews) | Not enough data | 
| **Participant Permissions** | 8.9 (354 reviews) | Not enough data | 
| **One-Click Join** | 9.2 (357 reviews) | Not enough data | 

#### Software Type

| Feature | Dialpad Connect | Mitel | 
|---|---|---|
| **Mobile** | 8.6 (1033 reviews) | Not enough data | 
| **Browser Application** | 9.0 (345 reviews) | Not enough data | 
| **Desktop Application** | 8.9 (262 reviews) | Not enough data | 

#### Agentic AI - Video Conferencing

| Feature | Dialpad Connect | Mitel | 
|---|---|---|
| **Autonomous Task Execution** | Feature Not Available | Not enough data | 
| **Proactive Assistance** | Feature Not Available | Not enough data | 
| **Decision Making** | Feature Not Available | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **Mitel** | N/A | N/A |

#### Responses

| Feature | Dialpad Connect | Mitel | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Natural Language Understanding (NLU)** | Not enough data | Not enough data | 

#### Automation - AI Agents

| Feature | Dialpad Connect | Mitel | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | 
| **Document Processing** | Feature Not Available | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 

#### Platform

| Feature | Dialpad Connect | Mitel | 
|---|---|---|
| **Conversation Editor** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Human-In-The-Loop** | Not enough data | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Dialpad Connect | Mitel | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Dialpad Connect | Mitel | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | 8.5/10 | 23 |
| **Mitel** | N/A | N/A |

#### Feedback Management

| Feature | Dialpad Connect | Mitel | 
|---|---|---|
| **Tagging** | 8.3 (20 reviews) | Not enough data | 
| **Segmentation** | 8.5 (19 reviews) | Not enough data | 
| **Custom Reports and Dashboards** | 8.8 (20 reviews) | Not enough data | 

#### Feedback Analysis

| Feature | Dialpad Connect | Mitel | 
|---|---|---|
| **Thematic Analysis** | 9.0 (20 reviews) | Not enough data | 
| **Sentiment Analysis** | 8.8 (20 reviews) | Not enough data | 
| **NPS/CSAT Scoring** | 8.5 (19 reviews) | Not enough data | 

#### Feedback Sources

| Feature | Dialpad Connect | Mitel | 
|---|---|---|
| **Online Reviews** | 8.4 (18 reviews) | Not enough data | 
| **Surveys** | 8.2 (17 reviews) | Not enough data | 
| **Social Media** | 7.6 (18 reviews) | Not enough data | 
| **Customer Service Channels** | 8.8 (18 reviews) | Not enough data | 

#### Generative AI

| Feature | Dialpad Connect | Mitel | 
|---|---|---|
| **AI Text Generation** | 8.7 (18 reviews) | Not enough data | 
| **AI Text Summarization** | 8.8 (18 reviews) | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | 8.6/10 | 991 |
| **Mitel** | 7.8/10 | 133 |

#### Platform Basics - VoIP Providers

| Feature | Dialpad Connect | Mitel | 
|---|---|---|
| **PBX systems, VoIP Softphone** | 7.9 (25 reviews) | Not enough data | 
| **Call Management** | 9.2 (38 reviews) | Not enough data | 
| **Network monitoring** | 9.0 (27 reviews) | Not enough data | 
| **Integrations** | 8.7 (42 reviews) | Not enough data | 
| **Virtual PBX** | 7.6 (24 reviews) | Not enough data | 
| **SIP trunking services** | 8.1 (24 reviews) | Not enough data | 

#### Basic Communication

| Feature | Dialpad Connect | Mitel | 
|---|---|---|
| **Phone Calls** | 9.2 (926 reviews) ✓ Verified | 8.5 (121 reviews) ✓ Verified | 
| **Video Calls** | 8.3 (437 reviews) ✓ Verified | 7.0 (35 reviews) ✓ Verified | 
| **Instant Messaging** | 9.1 (718 reviews) ✓ Verified | 6.9 (53 reviews) ✓ Verified | 
| **Screen Sharing** | 8.4 (453 reviews) ✓ Verified | 7.3 (48 reviews) ✓ Verified | 
| **Conference Calls** | 8.9 (633 reviews) ✓ Verified | 8.0 (85 reviews) ✓ Verified | 
| **Desk-to-Desk Calls** | 9.1 (627 reviews) ✓ Verified | 9.0 (115 reviews) ✓ Verified | 

#### Agentic AI - VoIP Providers

| Feature | Dialpad Connect | Mitel | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (23 reviews) | Not enough data | 
| **Cross-system Integration** | 8.5 (24 reviews) | Not enough data | 
| **Adaptive Learning** | 8.0 (23 reviews) | Not enough data | 
| **Proactive Assistance** | 8.3 (23 reviews) | Not enough data | 

#### Access

| Feature | Dialpad Connect | Mitel | 
|---|---|---|
| **Software Pairing** | 8.7 (519 reviews) ✓ Verified | 7.0 (54 reviews) ✓ Verified | 
| **Browser Extension** | 8.7 (576 reviews) ✓ Verified | 7.4 (49 reviews) ✓ Verified | 
| **Individual Download** | 9.1 (690 reviews) ✓ Verified | 7.7 (57 reviews) ✓ Verified | 

#### Advanced Features

| Feature | Dialpad Connect | Mitel | 
|---|---|---|
| **Hold Music** | 8.6 (641 reviews) ✓ Verified | 7.7 (90 reviews) ✓ Verified | 
| **Automated Attendants** | 8.7 (510 reviews) ✓ Verified | 8.0 (97 reviews) ✓ Verified | 
| **VOiP Number** | 9.3 (786 reviews) ✓ Verified | 8.8 (106 reviews) | 

### Google Workspace Communication Tools

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **Mitel** | N/A | N/A |

#### Agentic AI - Google Workspace Communication Tools

| Feature | Dialpad Connect | Mitel | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | 8.7/10 | 792 |
| **Mitel** | N/A | N/A |

#### Agentic AI - Outbound Call Tracking

| Feature | Dialpad Connect | Mitel | 
|---|---|---|
| **Autonomous Task Execution** | 7.8 (9 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.2 (10 reviews) | Not enough data | 

#### Calling

| Feature | Dialpad Connect | Mitel | 
|---|---|---|
| **Record Calls** | 9.0 (604 reviews) | Not enough data | 
| **Generate Location** | Feature Not Available | Not enough data | 
| **Call Types** | 9.1 (635 reviews) | Not enough data | 
| **Click-to-Call** | 9.1 (650 reviews) | Not enough data | 
| **Auto Dialer** | 8.6 (12 reviews) | Not enough data | 

#### Contacts

| Feature | Dialpad Connect | Mitel | 
|---|---|---|
| **Personalization** | 8.7 (644 reviews) | Not enough data | 
| **Information Locater** | 8.6 (572 reviews) | Not enough data | 
| **Record Prospect Data** | 8.6 (514 reviews) | Not enough data | 

#### Insights

| Feature | Dialpad Connect | Mitel | 
|---|---|---|
| **Notes** | 8.5 (489 reviews) | Not enough data | 
| **Daily Summary** | 8.7 (551 reviews) | Not enough data | 
| **Automated Voicemails** | 8.8 (263 reviews) | Not enough data | 
| **Automated Emails** | Feature Not Available | Not enough data | 
| **Sorts Prospects** | 8.3 (400 reviews) | Not enough data | 
| **Automated Note Taking** | 9.1 (13 reviews) | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | 9.1/10 | 159 |
| **Mitel** | 7.7/10 | 17 |

#### Agentic AI - UCaaS Platforms

| Feature | Dialpad Connect | Mitel | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Extensions

| Feature | Dialpad Connect | Mitel | 
|---|---|---|
| **Tenancy Flexibility** | 8.8 (91 reviews) ✓ Verified | 7.0 (9 reviews) ✓ Verified | 
| **Native VoIP** | 9.2 (99 reviews) ✓ Verified | 8.0 (9 reviews) ✓ Verified | 
| **CCaaS Option** | 9.1 (81 reviews) ✓ Verified | 7.3 (8 reviews) ✓ Verified | 

#### Features

| Feature | Dialpad Connect | Mitel | 
|---|---|---|
| **Voicemail to Email** | 9.1 (124 reviews) ✓ Verified | 8.8 (13 reviews) ✓ Verified | 
| **File Sharing** | 9.3 (90 reviews) | 7.0 (5 reviews) ✓ Verified | 
| **Voice Conferencing** | 9.3 (114 reviews) ✓ Verified | 8.0 (11 reviews) ✓ Verified | 
| **Video Conferencing** | 9.3 (84 reviews) ✓ Verified | 8.1 (9 reviews) ✓ Verified | 
| **Conference Transcripts** | 8.9 (100 reviews) ✓ Verified | Feature Not Available | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **Mitel** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Dialpad Connect | Mitel | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Dialpad Connect | Mitel | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | Dialpad Connect | Mitel | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Feature Not Available | Not enough data | 

#### Autonomy

| Feature | Dialpad Connect | Mitel | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **Mitel** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Dialpad Connect | Mitel | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [VoIP Providers](https://www.g2.com/categories/voip-providers)

**Unique to Dialpad Connect (7):** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Google Workspace Communication Tools ](https://www.g2.com/categories/google-workspace-communication-tools), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Video Conferencing Software](https://www.g2.com/categories/video-conferencing)

**Unique to Mitel (1):** [Contact Center Software](https://www.g2.com/categories/contact-center)


---
## Reviewer Demographics

### By Company Size

| Segment | Dialpad Connect | Mitel | 
|---|---|---|
| **Small-Business** | 57.8% | 45.0% | 
| **Mid-Market** | 32.7% | 45.9% | 
| **Enterprise** | 9.5% | 9.1% | 

### By Industry

#### Dialpad Connect

- **Marketing and Advertising:** 8.2%
- **Information Technology and Services:** 8.2%
- **Computer Software:** 7.8%
- **Financial Services:** 4.7%
- **Real Estate:** 3.8%
- **Hospital & Health Care:** 2.9%
- **Non-Profit Organization Management:** 2.8%
- **Staffing and Recruiting:** 2.5%
- **Internet:** 2.4%
- **Construction:** 2.3%
- **Other:** 54.5%

#### Mitel

- **Information Technology and Services:** 6.8%
- **Insurance:** 5.9%
- **Financial Services:** 5.9%
- **Construction:** 4.5%
- **Real Estate:** 4.5%
- **Non-Profit Organization Management:** 3.6%
- **Hospital & Health Care:** 3.2%
- **Education Management:** 3.2%
- **Medical Practice:** 2.7%
- **Legal Services:** 2.7%
- **Other:** 56.8%

---
## Alternatives

### Alternatives to Dialpad Connect

- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2385 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1585 reviews)
- [Quo](https://www.g2.com/products/quo-quo/reviews) — 4.7/5 stars (3374 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1369 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (926 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56396 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3567 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1840 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1414 reviews)

### Alternatives to Mitel

- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1414 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1369 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (501 reviews)
- [Cisco Unified Communications Manager (CallManager)](https://www.g2.com/products/cisco-unified-communications-manager-callmanager/reviews) — 4.4/5 stars (111 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3567 reviews)
- [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) — 4.1/5 stars (254 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [Webex Calling](https://www.g2.com/products/webex-calling/reviews) — 4.5/5 stars (633 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56396 reviews)

---
## Top Discussions

### Dialpad Connect

- Title: [Does anyone use UberConference as their main tool?](https://www.g2.com/discussions/does-anyone-use-uberconference-as-their-main-tool) — 11 comments, 3 upvotes
  > **Top comment:** "I use it for all audio conference and screen sharing day to day.  Also, I have weekly company meetings scheduled to dial out to the team."
- Title: [Is there a meeting duration limit?](https://www.g2.com/discussions/is-there-a-meeting-duration-limit) — 5 comments, 2 upvotes
  > **Top comment:** "No, there is no limit for the Business Plan"
- Title: [How much does Dialpad cost?](https://www.g2.com/discussions/dialpad-ai-voice-how-much-does-dialpad-cost) — 4 comments
  > **Top comment:** "You can find the prices here:..."
- Title: [Why is the hold music so bad? Why is it "essential"?](https://www.g2.com/discussions/hold-music) — 3 comments, 4 upvotes
  > **Top comment:** "We thought exactly the same thing...so we tried something a little different. Listen here... https://www.uberconference.com/holdmusiccover"
- Title: [Is Dialpad a VoIP?](https://www.g2.com/discussions/is-dialpad-a-voip) — 2 comments
  > **Top comment:** "It appears that Dialpad has VoIP capabilities: https://www.dialpad.com/features/voip-services/"

### Mitel

- Title: [Password Policy & Mobile Client](https://www.g2.com/discussions/password-policy-mobile-client) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Hello Thomas. Thank you for starting this discussion! 

I have asked internally regarding our password policies, but did you know we now allow..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/dialpad-connect-vs-mitel)