Compare Dialpad Connect and Mitel 
Featured Products
At a Glance
Market Segments
Small-Business (57.8% of reviews)
Mid-Market (45.7% of reviews)
Entry-Level Pricing
$25 Per user, per month invoiced annually
$20.99 /user/month
Dialpad Connect
Star Rating
(4,080)4.4 out of 5
Market Segments
Small-Business (57.8% of reviews)
Pros & Cons
Entry-Level Pricing
$25 Per user, per month invoiced annually
Free Trial is available
Browse all 3 pricing plansMitel
Star Rating
(234)3.8 out of 5
Market Segments
Mid-Market (45.7% of reviews)
Pros & Cons
Entry-Level Pricing
$20.99 /user/month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Dialpad Connect excels in user experience, with a clean interface that allows new team members to quickly adapt with minimal training. In contrast, while Mitel offers a solid administration experience, some users find its configuration process less intuitive.
- Users say that Dialpad Connect's integration capabilities are a standout feature, particularly its seamless connection with platforms like Salesforce and Hubspot. Mitel, while also capable of integration, is noted for its ease of implementation with existing telephony systems, which some users appreciate.
- Reviewers mention that Dialpad Connect provides a reliable call quality and the convenience of managing calls, messages, and meetings all in one platform. Mitel users, however, highlight the effectiveness of its phone and conference call features, although they may not match the overall versatility of Dialpad's offerings.
- According to verified reviews, Dialpad Connect shines in its ease of setup and administration, scoring significantly higher than Mitel in these areas. Users appreciate the straightforward onboarding process, while Mitel users have reported some challenges in these aspects.
- Users highlight that Dialpad Connect's use of AI enhances the conversation experience, making it easier to follow discussions. Mitel, on the other hand, is praised for its robust features like voicemail to email and automated attendants, but it may not leverage AI to the same extent as Dialpad.
- G2 reviewers indicate that Dialpad Connect's overall satisfaction ratings are notably higher, reflecting a more positive user sentiment. Mitel, while having a loyal user base, faces challenges in keeping up with the evolving needs of its users, as indicated by its lower G2 Score.
Pricing
Entry-Level Pricing
Dialpad Connect
Pro
$25
Per user, per month invoiced annually
+ UberConference Free
- Pro includes Everything in Standard, and:
- Call Queues
- Salesforce Integration
Mitel
Essentials
$20.99
/user/month
PBX Features, Collaboration, Conferencing
Free Trial
Dialpad Connect
Free Trial is available
Mitel
No trial information availableRatings
Meets Requirements
8.9
3,212
8.1
190
Ease of Use
9.1
3,331
7.9
191
Ease of Setup
9.0
1,218
7.3
132
Ease of Admin
8.9
1,122
7.3
131
Quality of Support
8.5
2,499
7.2
174
Has the product been a good partner in doing business?
8.9
1,046
7.4
131
Product Direction (% positive)
8.2
3,065
6.2
182
Features by Category
Lead Facilitation
7.9
27
Not enough data
7.7
27
Not enough data
8.3
27
Not enough data
8.3
28
Not enough data
Organization
8.3
27
Not enough data
9.0
27
Not enough data
9.0
27
Not enough data
Performance Analysis
8.3
28
Not enough data
8.5
28
Not enough data
Sales Analysis
8.2
26
Not enough data
8.1
26
Not enough data
Generative AI
Feature Not Available
Not enough data
9.4
18
Not enough data
Agentic AI - AI Sales Assistant
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
10.0
6
Not enough data
9.7
6
Not enough data
Channels
Not enough data
8.3
20
|
Verified
Not enough data
7.0
9
|
Verified
Not enough data
6.8
10
|
Verified
Not enough data
7.1
12
|
Verified
Not enough data
7.4
12
|
Verified
Generative AI
Not enough data
Not enough data
Functions
Not enough data
8.3
10
|
Verified
Not enough data
7.8
10
|
Verified
Not enough data
8.7
9
|
Verified
Not enough data
8.2
10
|
Verified
Not enough data
7.7
10
|
Verified
Not enough data
9.5
13
|
Verified
Not enough data
9.1
13
|
Verified
Not enough data
9.1
9
|
Verified
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
8.3
7
|
Verified
Not enough data
7.1
7
|
Verified
Not enough data
7.1
7
|
Verified
Not enough data
9.0
7
|
Verified
Not enough data
7.3
5
|
Verified
Collaboration Tools
8.7
1276
Not enough data
8.8
292
Not enough data
9.0
49
Not enough data
9.0
327
Not enough data
9.3
52
Not enough data
Meeting Coordination
8.7
1191
Not enough data
8.8
1112
Not enough data
8.9
359
Not enough data
9.2
362
Not enough data
Software Type
8.6
1039
Not enough data
9.0
350
Not enough data
8.9
267
Not enough data
Agentic AI - Video Conferencing
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Not enough data
Not enough data
Feedback Management
8.3
20
Not enough data
8.5
19
Not enough data
8.8
20
Not enough data
Feedback Analysis
9.0
20
Not enough data
8.8
20
Not enough data
8.5
19
Not enough data
Feedback Sources
8.4
18
Not enough data
8.2
17
Not enough data
7.6
18
Not enough data
8.8
18
Not enough data
Generative AI
8.7
18
Not enough data
8.8
18
Not enough data
Platform Basics - VoIP Providers
8.3
29
Not enough data
9.3
35
Not enough data
9.1
30
Not enough data
8.7
41
Not enough data
8.0
29
Not enough data
8.4
29
Not enough data
Basic Communication
9.3
918
|
Verified
8.5
121
|
Verified
8.3
439
|
Verified
7.0
35
|
Verified
9.1
718
|
Verified
6.9
53
|
Verified
8.4
458
|
Verified
7.3
48
|
Verified
8.9
636
|
Verified
8.0
85
|
Verified
9.2
632
|
Verified
9.0
115
|
Verified
Agentic AI - VoIP Providers
8.3
27
Not enough data
8.8
29
Not enough data
8.3
28
Not enough data
8.5
27
Not enough data
Access
8.7
523
|
Verified
7.0
54
|
Verified
8.8
580
|
Verified
7.4
49
|
Verified
9.1
693
|
Verified
7.7
57
|
Verified
Advanced Features
8.7
644
|
Verified
7.7
90
|
Verified
8.7
514
|
Verified
8.0
97
|
Verified
9.3
789
|
Verified
8.8
106
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
8.5
13
Not enough data
8.7
14
Not enough data
Calling
9.0
606
Not enough data
Feature Not Available
Not enough data
9.1
638
Not enough data
9.1
652
Not enough data
8.8
14
Not enough data
Contacts
8.7
648
Not enough data
8.6
575
Not enough data
8.6
517
Not enough data
Insights
8.5
492
Not enough data
8.7
554
Not enough data
8.8
262
Not enough data
Feature Not Available
Not enough data
8.3
404
Not enough data
9.3
17
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
8.8
91
|
Verified
7.0
9
|
Verified
9.2
98
|
Verified
8.0
9
|
Verified
9.1
81
|
Verified
7.3
8
|
Verified
Features
9.1
122
|
Verified
8.8
13
|
Verified
Feature Not Available
Feature Not Available
9.3
90
7.0
5
|
Verified
9.3
114
|
Verified
8.0
11
|
Verified
9.3
84
|
Verified
8.1
9
|
Verified
8.9
100
|
Verified
Feature Not Available
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dialpad Connect and Mitel are categorized as UCaaS Platforms and VoIP Providers
Unique Categories
Dialpad Connect is categorized as AI Agents For Business Operations, AI Customer Support Agents, Feedback Analytics, AI Sales Assistant, Google Workspace Communication Tools, Outbound Call Tracking, and Video Conferencing
Mitel is categorized as Contact Center
Reviews
Reviewers' Company Size
Dialpad Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Mitel
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
8.3%
Information Technology and Services
8.2%
Computer Software
7.9%
Financial Services
4.7%
Real Estate
3.7%
Other
67.2%
Information Technology and Services
6.8%
Insurance
5.9%
Financial Services
5.9%
Construction
4.6%
Real Estate
4.1%
Other
72.6%
Discussions
Does anyone use UberConference as their main tool?
11 Comments
BS
I use it for all audio conference and screen sharing day to day. Also, I have weekly company meetings scheduled to dial out to the team.Read more
Password Policy & Mobile Client
1 Comment
Official Response from Mitel
Hello Thomas. Thank you for starting this discussion!
I have asked internally regarding our password policies, but did you know we now allow...Read more
Mitel has no more discussions with answers
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