Compare Dialpad Support and Webex Contact Center 
At a Glance
Market Segments
Mid-Market (55.5% of reviews)
Mid-Market (41.1% of reviews)
Entry-Level Pricing
$15.00 1 Organizer Month
No pricing available
Dialpad Support
Star Rating
(627)4.4 out of 5
Market Segments
Mid-Market (55.5% of reviews)
Pros & Cons
Entry-Level Pricing
$15.00 1 Organizer Month
Browse all 6 pricing plansWebex Contact Center
Star Rating
(168)4.4 out of 5
Market Segments
Mid-Market (41.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Webex Contact CenterSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Webex Contact Center excels in user experience, with many praising its intuitive interface that makes navigation easy. Users appreciate the platform's ability to accommodate even the smallest businesses, ensuring they receive the necessary services without overwhelming complexity.
- Users say Dialpad Support offers impressive real-time visibility through its live dashboards, which help teams monitor availability and customer wait times effectively. This feature is particularly beneficial for identifying bottlenecks, allowing for quicker resolutions and improved customer satisfaction.
- Reviewers mention that Webex Contact Center provides outstanding call quality, with users highlighting the consistent excellence of their calls. The follow-up emails containing essential metrics for analytics have also been noted as a significant advantage for maintaining agent satisfaction.
- According to verified reviews, Dialpad Support stands out for its customer service approach, allowing users to speak with real people rather than AI bots. This personal touch is appreciated by many, as it enhances the overall support experience and fosters a sense of connection.
- G2 reviewers report that while Webex Contact Center has a solid performance in terms of setup and administration, Dialpad Support slightly edges it out in ease of setup and admin tasks. Users have noted that Dialpad's interface is user-friendly, making it easier for teams to get started and manage their operations.
- Users say that both platforms offer valuable features, but Webex Contact Center shines in its mobile accessibility, allowing team members to stay connected even when away from the office. This flexibility is a significant advantage for businesses that require constant communication and availability.
Pricing
Entry-Level Pricing
Dialpad Support
Business
$15.00
1 Organizer Month
NA
- $20 USD if billed monthly Zero pins plus larger meeting sizes. 5 hour conference durations 100 participants max Custom Hold Music Auto-dial out to participants
Webex Contact Center
No pricing availableFree Trial
Dialpad Support
Free Trial is available
Webex Contact Center
No trial information availableRatings
Meets Requirements
8.9
449
9.1
144
Ease of Use
8.9
526
9.0
144
Ease of Setup
8.9
248
8.5
55
Ease of Admin
8.8
200
8.1
36
Quality of Support
8.8
420
8.9
137
Has the product been a good partner in doing business?
9.0
197
8.7
35
Product Direction (% positive)
9.0
425
9.3
143
Features by Category
Lead Facilitation
7.2
18
Not enough data
7.8
34
Not enough data
7.7
37
Not enough data
8.2
19
Not enough data
Organization
7.7
17
Not enough data
8.0
43
Not enough data
7.9
42
Not enough data
Performance Analysis
8.4
46
Not enough data
8.7
47
Not enough data
Sales Analysis
7.4
16
Not enough data
7.2
16
Not enough data
Generative AI
7.7
17
Not enough data
7.8
16
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
8.8
30
Not enough data
8.7
28
Not enough data
Not enough data
Not enough data
Agent Tools
8.9
24
Not enough data
7.7
8
Not enough data
9.1
31
Not enough data
Automation
7.2
9
Not enough data
8.5
25
Not enough data
6.2
7
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
9.2
99
Not enough data
8.3
93
Not enough data
8.5
97
Not enough data
8.2
48
Not enough data
Artificial Intelligence - Conversation Intelligence
8.6
81
Not enough data
8.2
92
Not enough data
Not enough data
Not enough data
Generative AI
8.8
34
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.8
154
9.1
76
8.3
114
8.8
74
Feature Not Available
8.9
76
8.4
130
8.6
74
Feature Not Available
8.6
75
Generative AI
8.3
36
8.9
58
Functions
8.9
128
9.0
100
8.6
134
8.9
101
8.4
130
9.1
90
8.1
139
8.4
75
8.5
108
8.7
76
8.6
120
8.7
74
8.5
128
9.0
77
8.6
122
8.8
76
Agentic AI - Contact Center
Not enough data
8.8
17
8.0
5
8.8
16
Not enough data
8.6
17
Not enough data
8.7
17
Administrative
8.6
135
8.9
93
8.7
123
9.1
97
8.5
136
8.9
98
8.7
141
8.7
76
Feature Not Available
8.6
75
Platform Basics
8.4
64
Not enough data
8.9
65
Not enough data
9.0
68
Not enough data
Platform Content
8.5
67
Not enough data
7.6
60
Not enough data
7.9
61
Not enough data
Platform Additional Functionality
8.6
65
Not enough data
8.5
60
Not enough data
8.7
63
Not enough data
8.8
64
Not enough data
8.9
62
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
6.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.0
40
8.9
50
8.8
47
8.4
50
8.6
53
8.8
51
8.7
59
8.8
50
8.9
57
9.2
49
8.5
42
8.8
48
8.7
51
8.8
48
Generative AI
8.5
19
9.0
38
Workforce Management
8.9
61
8.9
50
8.7
57
8.9
49
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.0
64
8.8
49
8.4
60
8.6
50
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
8.1
6
Not enough data
8.6
6
Not enough data
7.8
6
Not enough data
8.1
6
Not enough data
6.0
5
Internal Use
Not enough data
8.1
8
Not enough data
7.8
6
Not enough data
7.8
6
Not enough data
8.7
5
Not enough data
7.5
6
Not enough data
8.3
6
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
8.7
5
Not enough data
8.0
5
Not enough data
8.3
5
Self-Service Platform
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
7.7
5
Not enough data
8.1
6
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
9.4
91
Not enough data
8.7
74
Not enough data
9.0
83
Not enough data
8.9
86
Not enough data
Not enough data
Not enough data
Contacts
8.6
81
Not enough data
8.6
80
Not enough data
8.4
72
Not enough data
Insights
8.3
80
Not enough data
8.7
85
Not enough data
8.5
78
Not enough data
7.0
31
Not enough data
6.9
31
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
8.8
47
Not enough data
8.9
46
Not enough data
8.7
19
Not enough data
8.6
40
Not enough data
Feedback
8.7
44
Not enough data
8.6
18
Not enough data
8.7
44
Not enough data
8.7
47
Not enough data
8.8
48
Not enough data
9.0
49
Not enough data
8.0
17
Not enough data
Generative AI
8.8
13
Not enough data
Platform
8.8
53
Not enough data
8.7
52
Not enough data
9.0
50
Not enough data
9.0
52
Not enough data
9.0
53
Not enough data
8.7
52
Not enough data
8.7
50
Not enough data
8.9
48
Not enough data
Workforce Management Platform Features
8.8
52
Not enough data
9.4
54
Not enough data
8.8
51
Not enough data
8.1
52
Not enough data
8.5
51
Not enough data
8.2
48
Not enough data
8.7
50
Not enough data
8.9
50
Not enough data
8.3
46
Not enough data
9.0
49
Not enough data
Categories
Categories
Shared Categories
Dialpad Support and Webex Contact Center are categorized as Call Center Infrastructure (CCI) and Contact Center
Unique Categories
Dialpad Support is categorized as Conversation Intelligence, Auto Dialer, Outbound Call Tracking, Sales Coaching, AI Sales Assistant, Employee Scheduling, and Workforce Management
Webex Contact Center is categorized as Live Chat, Contact Center Workforce, Customer Self-Service, and Customer Service Automation
Reviews
Reviewers' Company Size
Dialpad Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Webex Contact Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
9.0%
Consumer Services
8.3%
Computer Software
6.6%
Information Technology and Services
5.1%
Construction
4.3%
Other
66.7%
Consumer Services
24.7%
Information Technology and Services
19.6%
Telecommunications
8.2%
Banking
3.8%
Higher Education
3.8%
Other
39.9%
Alternatives
Discussions
Who is Dialpads leading competition?
2 Comments
BU
NatterboxRead more
Minute Rates
1 Comment
Official Response from Dialpad Support
Every call center package comes with unlimited local inbound calls and 3,000 outbound minutes per Agent per call center ($0.01/min additional). Additionally,...Read more
Integrations
1 Comment
Official Response from Dialpad Support
Currently, we support native integrations with Salesforce, Zendesk, and ServiceNow in addition to integrations with G Suite, Office 365, and LinkedIn.Read more
What is Webex contact Centre?
1 Comment
TW
Cisco has brought all of the best portions of Call Center Performance, data, omnichannel and WFO to their cloud suite. Many of the Cloud Market leaders have...Read more
What improvements would you recommend for Webex Contact Center to better meet your customer service needs?
1 Comment
DP
AI-based summarization is the best feature. Read more
Webex Contact Center has no more discussions with answers
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