Compare Dialpad Support and ipSCAPE 
At a Glance
Market Segments
Mid-Market (55.5% of reviews)
Small-Business (78.6% of reviews)
Entry-Level Pricing
$15.00 1 Organizer Month
Starting at $89.00 1 Seats Per Month
Dialpad Support
Star Rating
(627)4.4 out of 5
Market Segments
Mid-Market (55.5% of reviews)
Pros & Cons
Entry-Level Pricing
$15.00 1 Organizer Month
Browse all 6 pricing plansipSCAPE
Star Rating
(28)4.8 out of 5
Market Segments
Small-Business (78.6% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Starting at $89.00 1 Seats Per Month
Learn more about ipSCAPESummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that ipSCAPE excels in providing a user-friendly experience, with many users highlighting its straightforward navigation and effective call monitoring features. One user mentioned, "It helps to monitor our calls and handling time," showcasing its utility for managing call flow.
- Users say that Dialpad Support offers impressive real-time visibility through its live dashboards, which help agents see who’s available and how long customers are waiting. This feature is particularly praised for identifying bottlenecks, making it easier to manage customer interactions effectively.
- According to verified reviews, ipSCAPE stands out for its high-quality support, with users giving it top marks for responsiveness and helpfulness. One reviewer noted, "Provide accurate time, especially when you're on break or lunch," indicating that the support team is attentive to user needs.
- Reviewers mention that Dialpad Support provides a more affordable entry point for businesses, starting at just $15. This pricing model makes it accessible for mid-market companies looking for robust support solutions without a hefty investment.
- G2 reviewers highlight that while ipSCAPE has a smaller user base, it garners a higher satisfaction rating, with users appreciating its tailored features for small businesses. The feedback indicates that it is particularly effective for companies with specific call handling needs.
- Users report that Dialpad Support's AI-driven features, such as conversation transcripts, enhance clarity for agents during calls. One user stated, "For agents, it allows us clarity on our conversations thanks to the transcript AI," which can significantly improve the quality of customer interactions.
Pricing
Entry-Level Pricing
Dialpad Support
Business
$15.00
1 Organizer Month
NA
- $20 USD if billed monthly Zero pins plus larger meeting sizes. 5 hour conference durations 100 participants max Custom Hold Music Auto-dial out to participants
Free Trial
Dialpad Support
Free Trial is available
ipSCAPE
Free Trial is available
Ratings
Meets Requirements
8.9
449
9.8
20
Ease of Use
8.9
526
9.8
21
Ease of Setup
8.9
248
Not enough data
Ease of Admin
8.8
200
Not enough data
Quality of Support
8.8
420
9.8
20
Has the product been a good partner in doing business?
9.0
197
Not enough data
Product Direction (% positive)
9.0
425
10.0
24
Features by Category
Lead Facilitation
7.2
18
Not enough data
7.8
34
Not enough data
7.7
37
Not enough data
8.2
19
Not enough data
Organization
7.7
17
Not enough data
8.0
43
Not enough data
7.9
42
Not enough data
Performance Analysis
8.4
46
Not enough data
8.7
47
Not enough data
Sales Analysis
7.4
16
Not enough data
7.2
16
Not enough data
Generative AI
7.7
17
Not enough data
7.8
16
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
8.8
30
Not enough data
8.7
28
Not enough data
Not enough data
Not enough data
Agent Tools
8.9
24
Not enough data
7.7
8
Not enough data
9.1
31
Not enough data
Automation
7.2
9
Not enough data
8.5
25
Not enough data
6.2
7
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
9.2
99
Not enough data
8.3
93
Not enough data
8.5
97
Not enough data
8.2
48
Not enough data
Artificial Intelligence - Conversation Intelligence
8.6
81
Not enough data
8.2
92
Not enough data
Not enough data
Not enough data
Generative AI
8.8
34
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
Not enough data
10.0
6
Not enough data
10.0
6
Not enough data
10.0
6
Engagement
Not enough data
10.0
6
Not enough data
10.0
6
Not enough data
10.0
6
Performance
Not enough data
10.0
6
Not enough data
10.0
6
Generative AI
Not enough data
Feature Not Available
Not enough data
Not enough data
Channels
8.8
154
9.9
12
8.3
114
9.7
12
Feature Not Available
9.7
11
8.4
130
9.7
11
Feature Not Available
9.7
10
Generative AI
8.3
36
Not enough data
Functions
8.9
128
9.7
11
8.6
134
9.7
10
8.4
130
9.7
10
8.1
139
9.7
10
8.5
108
9.7
10
8.6
120
9.7
10
8.5
128
9.7
10
8.6
122
9.7
10
Agentic AI - Contact Center
Not enough data
Not enough data
8.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.6
135
10.0
13
8.7
123
9.9
13
8.5
136
10.0
11
8.7
141
9.8
11
Feature Not Available
9.9
12
Platform Basics
8.4
64
Not enough data
8.9
65
Not enough data
9.0
68
Not enough data
Platform Content
8.5
67
Not enough data
7.6
60
Not enough data
7.9
61
Not enough data
Platform Additional Functionality
8.6
65
Not enough data
8.5
60
Not enough data
8.7
63
Not enough data
8.8
64
Not enough data
8.9
62
Not enough data
Messaging Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.0
40
Not enough data
8.8
47
Not enough data
8.6
53
Not enough data
8.7
59
Not enough data
8.9
57
Not enough data
8.5
42
Not enough data
8.7
51
Not enough data
Generative AI
8.5
19
Not enough data
Workforce Management
8.9
61
Not enough data
8.7
57
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.0
64
Not enough data
8.4
60
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Internal Use
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
9.4
91
Not enough data
8.7
74
Not enough data
9.0
83
Not enough data
8.9
86
Not enough data
Not enough data
Not enough data
Contacts
8.6
81
Not enough data
8.6
80
Not enough data
8.4
72
Not enough data
Insights
8.3
80
Not enough data
8.7
85
Not enough data
8.5
78
Not enough data
7.0
31
Not enough data
6.9
31
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
8.8
47
Not enough data
8.9
46
Not enough data
8.7
19
Not enough data
8.6
40
Not enough data
Feedback
8.7
44
Not enough data
8.6
18
Not enough data
8.7
44
Not enough data
8.7
47
Not enough data
8.8
48
Not enough data
9.0
49
Not enough data
8.0
17
Not enough data
Generative AI
8.8
13
Not enough data
Platform
8.8
53
Not enough data
8.7
52
Not enough data
9.0
50
Not enough data
9.0
52
Not enough data
9.0
53
Not enough data
8.7
52
Not enough data
8.7
50
Not enough data
8.9
48
Not enough data
Workforce Management Platform Features
8.8
52
Not enough data
9.4
54
Not enough data
8.8
51
Not enough data
8.1
52
Not enough data
8.5
51
Not enough data
8.2
48
Not enough data
8.7
50
Not enough data
8.9
50
Not enough data
8.3
46
Not enough data
9.0
49
Not enough data
Categories
Categories
Shared Categories
Dialpad Support and ipSCAPE are categorized as Contact Center, Auto Dialer, and Outbound Call Tracking
Unique Categories
Dialpad Support is categorized as Call Center Infrastructure (CCI), Conversation Intelligence, Sales Coaching, AI Sales Assistant, Employee Scheduling, and Workforce Management
ipSCAPE is categorized as Live Chat, Customer Self-Service, Contact Center Quality Assurance, and Proactive Notification
Reviews
Reviewers' Company Size
Dialpad Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ipSCAPE
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
9.0%
Consumer Services
8.3%
Computer Software
6.6%
Information Technology and Services
5.1%
Construction
4.3%
Other
66.7%
Consumer Services
71.4%
Financial Services
28.6%
‐
‐
‐
Other
0.0%
Alternatives
Discussions
Who is Dialpads leading competition?
2 Comments
BU
NatterboxRead more
Minute Rates
1 Comment
Official Response from Dialpad Support
Every call center package comes with unlimited local inbound calls and 3,000 outbound minutes per Agent per call center ($0.01/min additional). Additionally,...Read more
Integrations
1 Comment
Official Response from Dialpad Support
Currently, we support native integrations with Salesforce, Zendesk, and ServiceNow in addition to integrations with G Suite, Office 365, and LinkedIn.Read more
ipSCAPE has no discussions with answers
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