Compare DHTMLX UI and Freshdesk 
At a Glance
Market Segments
Small-Business (77.3% of reviews)
Small-Business (48.6% of reviews)
Entry-Level Pricing
Free Trial 1 License With One-Time Purchase
$19.00 1 User per month billed annually Per Month
DHTMLX UI
Star Rating
(49)4.7 out of 5
Market Segments
Small-Business (77.3% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 1 License With One-Time Purchase
Browse all 2 pricing plansFreshdesk
Star Rating
(3,715)4.4 out of 5
Market Segments
Small-Business (48.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Trial is available
Browse all 6 pricing plansDHTMLX UI vs Freshdesk
When assessing the two solutions, reviewers found DHTMLX UI easier to use, set up, and administer. Reviewers also preferred doing business with DHTMLX UI overall.
- Reviewers felt that DHTMLX UI meets the needs of their business better than Freshdesk.
- When comparing quality of ongoing product support, reviewers felt that DHTMLX UI is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of DHTMLX UI over Freshdesk.
Pricing
Entry-Level Pricing
DHTMLX UI
DHTMLX Professional Edition
Free Trial
1 License With One-Time Purchase
DHTMLX Professional Edition is a full-featured edition distributed under a perpetual license. The license is paid. The price depends on the number of developers, projects, and project type (SaaS or not).
- PRO features
- Major and minor updates, bug fixes
- Perpetual distribution rights
Freshdesk
Freshdesk Email and Ticketing (Growth)
$19.00
1 User per month billed annually Per Month
Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
- Automations
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports
Free Trial
DHTMLX UI
Free Trial is available
Freshdesk
Free Trial is available
Ratings
Meets Requirements
9.3
32
8.6
3,256
Ease of Use
9.2
33
8.9
3,278
Ease of Setup
9.1
24
8.6
2,335
Ease of Admin
9.1
19
8.7
2,198
Quality of Support
9.2
31
8.7
3,153
Has the product been a good partner in doing business?
9.9
17
8.8
2,121
Product Direction (% positive)
9.2
29
8.8
3,228
Features by Category
Ticket and Case Management
Not enough data
8.9
2238
|
Verified
Not enough data
8.8
2254
|
Verified
Not enough data
8.5
2179
|
Verified
Not enough data
8.5
2058
|
Verified
Not enough data
8.3
1807
|
Verified
Not enough data
8.5
2089
|
Verified
Not enough data
8.7
2018
|
Verified
Not enough data
8.3
1372
|
Verified
Generative AI
Not enough data
7.3
328
Not enough data
7.4
324
Agentic AI - Help Desk
Not enough data
7.1
58
Not enough data
6.8
56
Not enough data
7.2
56
Communication Channels
Not enough data
8.6
1925
|
Verified
Not enough data
8.9
2087
|
Verified
Not enough data
8.4
1313
|
Verified
Not enough data
8.0
1190
|
Verified
Not enough data
7.9
935
|
Verified
Platform
Not enough data
8.1
1156
|
Verified
Not enough data
8.1
1658
|
Verified
Not enough data
8.6
1548
|
Verified
Not enough data
8.3
1149
|
Verified
Not enough data
8.0
1875
|
Verified
Not enough data
8.3
1962
|
Verified
Channels
Not enough data
8.4
358
Not enough data
8.0
334
Not enough data
7.5
323
Design
Not enough data
8.2
331
Not enough data
7.8
335
Not enough data
8.3
355
Not enough data
8.3
344
Not enough data
8.4
332
Generative AI
Not enough data
7.7
263
Not enough data
7.7
263
Usability
Not enough data
8.8
264
Not enough data
8.7
260
Not enough data
8.8
252
Reporting
Not enough data
8.6
246
Not enough data
8.5
242
Not enough data
8.6
254
Generative AI
Not enough data
7.5
179
Not enough data
7.6
179
Functionality
9.4
18
Not enough data
9.4
18
Not enough data
9.0
16
Not enough data
Management
9.1
18
Not enough data
9.3
15
Not enough data
9.2
15
Not enough data
Conversational Platform
Not enough data
8.3
432
Not enough data
8.3
378
Not enough data
8.3
371
Not enough data
8.4
307
Support Automation
Not enough data
8.4
388
Not enough data
8.4
408
Not enough data
8.3
373
Not enough data
8.2
314
Generative AI
Not enough data
7.4
207
Not enough data
7.4
203
Generative AI
Not enough data
7.8
116
Not enough data
7.9
114
Not enough data
7.6
113
Communication
Not enough data
8.8
584
|
Verified
Not enough data
8.7
600
|
Verified
Not enough data
8.7
494
|
Verified
Not enough data
8.5
199
Not enough data
8.2
202
Internal Use
Not enough data
8.1
1658
|
Verified
Not enough data
8.6
203
Not enough data
8.2
186
Not enough data
8.8
558
|
Verified
Not enough data
8.8
518
|
Verified
Not enough data
8.6
546
|
Verified
Generative AI
Not enough data
7.9
140
Self-Service Experience
Not enough data
8.7
960
Not enough data
8.6
912
Not enough data
8.3
684
Not enough data
8.2
239
Not enough data
8.4
257
Self-Service Platform
Not enough data
8.5
253
Not enough data
8.7
261
Not enough data
8.0
222
Not enough data
8.5
238
Agentic AI - Customer Self-Service
Not enough data
7.7
16
Not enough data
7.7
15
Not enough data
7.9
16
Not enough data
7.7
17
Not enough data
7.6
17
Not enough data
7.6
16
Not enough data
7.8
16
Generative AI
Not enough data
8.2(won by default)
79
Not enough data
8.0(won by default)
79
Process
Not enough data
8.6(won by default)
162
Not enough data
9.3(won by default)
484
Not enough data
8.6(won by default)
371
Channels
Not enough data
9.2(won by default)
479
Not enough data
8.7(won by default)
415
Not enough data
8.8(won by default)
376
Not enough data
8.5(won by default)
340
Not enough data
8.3(won by default)
58
Insight
Not enough data
8.6(won by default)
382
Not enough data
8.7(won by default)
169
Not enough data
8.6(won by default)
373
Not enough data
9.1(won by default)
445
Generative AI
Not enough data
7.8
86
Not enough data
7.7
85
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.9
9
Not enough data
8.5
9
Not enough data
8.3
9
Not enough data
8.5
9
Not enough data
8.0
9
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.0
9
Not enough data
8.7
10
Not enough data
8.7
10
Not enough data
8.5
10
Automation
Not enough data
9.3
9
Not enough data
8.7
9
Not enough data
9.1
9
Autonomy
Not enough data
6.9
9
Not enough data
8.3
9
Not enough data
8.3
9
Not enough data
8.0
9
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
DHTMLX UI and Freshdesk share no categories
Unique Categories
DHTMLX UI is categorized as Project Management Tools and Component Libraries
Reviews
Reviewers' Company Size
DHTMLX UI
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
25.0%
Information Technology and Services
25.0%
Construction
9.1%
Accounting
4.5%
Computer & Network Security
4.5%
Other
31.8%
Information Technology and Services
17.0%
Computer Software
12.8%
Financial Services
4.1%
Internet
4.1%
Education Management
3.8%
Other
58.2%
Alternatives
Discussions
What is Dhtmlx scheduler?
2 Comments
Official Response from dhtmlxScheduler
DHTMLX Scheduler is a JavaScript library you can use to build an intuitive scheduling solution similar to Google Calendar or Microsoft Outlook Calendar. It...Read more
Is Dhtmlx open source?
1 Comment
Official Response from DHTMLX UI
DHTMLX UI libraries include Standard versions that are open source and distributed under GNU GPL 2.0 license. They have a limited feature set and can be used...Read more
What does Dhtmlx Ui do?
1 Comment
Official Response from DHTMLX UI
DHTMLX is a set of JavaScript UI components you can use to build web solutions of any complexity. Thus, for example, you can create a comprehensive web app...Read more
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
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