# DHTMLX UI, Freshdesk vs Zoho Desk Comparison

| | DHTMLX UI | Freshdesk | Zoho Desk | 
|---|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.4 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 52 | 3,748 | 7,616 | 
| **Largest Market Segment** | Small-Business (76.6% of reviews) | Small-Business (48.6% of reviews) | Small-Business (72.8% of reviews) | 
| **Entry Level Price** | Free Trial 1 License With One-Time Purchase | $19.00 1 User per month billed annually Per Month | $0.00 | 

---
## Top Pros & Cons

### DHTMLX UI

Pros:
- Components (4 reviews)
- Customer Support (2 reviews)

Cons:
- Licensing Issues (1 reviews)
- Understanding Difficulty (1 reviews)

### Freshdesk

Pros:
- Ease of Use (223 reviews)
- Features (158 reviews)

Cons:
- Missing Features (69 reviews)
- Limited Features (62 reviews)

### Zoho Desk

Pros:
- Ease of Use (622 reviews)
- Features (462 reviews)

Cons:
- Learning Curve (297 reviews)
- Steep Learning Curve (211 reviews)

---
## Ratings Comparison
| Rating | DHTMLX UI | Freshdesk | Zoho Desk | 
|---|---|---|---|
  | **Meets Requirements** | 9.3 (35 reviews) | 8.6 (3280 reviews) | 8.7 (6125 reviews) | 
  | **Ease of Use** | 9.3 (36 reviews) | 8.9 (3304 reviews) | 8.5 (6206 reviews) | 
  | **Ease of Setup** | 9.1 (27 reviews) | 8.6 (2360 reviews) | 8.1 (5477 reviews) | 
  | **Ease of Admin** | 9.1 (19 reviews) | 8.7 (2199 reviews) | 8.3 (4932 reviews) | 
  | **Quality of Support** | 9.3 (34 reviews) | 8.7 (3179 reviews) | 8.3 (5511 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.9 (17 reviews) | 8.8 (2122 reviews) | 8.4 (4460 reviews) | 
  | **Product Direction (% positive)** | 9.2 (31 reviews) | 8.8 (3249 reviews) | 8.9 (5844 reviews) | 

---
## Pricing

### DHTMLX UI

#### Entry-Level Pricing

Plan: DHTMLX Professional Edition

Price: Free Trial 1 License With One-Time Purchase

Description: DHTMLX Professional Edition is a full-featured edition distributed under a perpetual license. The license is paid. The price depends on the number of developers, projects, and project type (SaaS or not).

Key Features:
- PRO features
- Major and minor updates, bug fixes
- Perpetual distribution rights

[Browse all 2 editions](https://www.g2.com/products/dhtmlx-ui/pricing)

#### Free Trial

Yes

### Freshdesk

#### Entry-Level Pricing

Plan: Freshdesk Email and Ticketing  (Growth)

Price: $19.00 1 User per month billed annually Per Month

Description: Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email

Key Features:
- Automations 
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports

[Browse all 6 editions](https://www.g2.com/products/freshdesk/pricing)

#### Free Trial

Yes

### Zoho Desk

#### Entry-Level Pricing

Plan: FREE

Price: $0.00

Description: Completely Free upto 3 agents

Key Features:
- Email Ticketing
- Customer Management
- Private Knowledge Base 

[Browse all 5 editions](https://www.g2.com/products/zoho-desk/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **DHTMLX UI** | N/A | N/A |
| **Freshdesk** | 8.2/10 | 2591 |
| **Zoho Desk** | 8.1/10 | 4363 |

#### Ticket and Case Management

| Feature | DHTMLX UI | Freshdesk | Zoho Desk | 
|---|---|---|---|
| **Ticket creation user experience** | Not enough data | 8.9 (2252 reviews) ✓ Verified | 8.7 (3493 reviews) ✓ Verified | 
| **Ticket response user experience** | Not enough data | 8.8 (2264 reviews) ✓ Verified | 8.5 (3387 reviews) ✓ Verified | 
| **Workflow** | Not enough data | 8.5 (2192 reviews) ✓ Verified | 8.4 (3216 reviews) ✓ Verified | 
| **Response Automation** | Not enough data | 8.5 (2068 reviews) ✓ Verified | 8.3 (2969 reviews) ✓ Verified | 
| **SLA Management** | Not enough data | 8.3 (1810 reviews) ✓ Verified | 8.2 (2696 reviews) ✓ Verified | 
| **Attachments/Screencasts** | Not enough data | 8.5 (2094 reviews) ✓ Verified | 8.4 (2918 reviews) ✓ Verified | 
| **Ticket Collaboration** | Not enough data | 8.7 (2027 reviews) ✓ Verified | 8.5 (2951 reviews) ✓ Verified | 
| **Customer and Contacts Database** | Not enough data | 8.3 (1378 reviews) ✓ Verified | 8.3 (2532 reviews) ✓ Verified | 

#### Generative AI

| Feature | DHTMLX UI | Freshdesk | Zoho Desk | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 7.3 (331 reviews) | 7.4 (972 reviews) | 
| **AI Text Summarization** | Not enough data | 7.4 (325 reviews) | 7.4 (953 reviews) | 

#### Agentic AI - Help Desk

| Feature | DHTMLX UI | Freshdesk | Zoho Desk | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.2 (58 reviews) | 7.1 (359 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.9 (57 reviews) | 7.2 (362 reviews) | 
| **Proactive Assistance** | Not enough data | 7.2 (56 reviews) | 7.2 (359 reviews) | 

#### Communication Channels

| Feature | DHTMLX UI | Freshdesk | Zoho Desk | 
|---|---|---|---|
| **Customer Portal** | Not enough data | 8.6 (1926 reviews) ✓ Verified | 8.3 (2882 reviews) ✓ Verified | 
| **Email to Case** | Not enough data | 8.9 (2090 reviews) ✓ Verified | 8.6 (3137 reviews) ✓ Verified | 
| **Chat/Live Support** | Not enough data | 8.4 (1316 reviews) ✓ Verified | 8.2 (2424 reviews) ✓ Verified | 
| **Social Integration** | Not enough data | 8.0 (1191 reviews) ✓ Verified | 8.0 (2164 reviews) ✓ Verified | 
| **Voice** | Not enough data | 7.9 (937 reviews) ✓ Verified | 7.8 (1930 reviews) ✓ Verified | 

#### Platform

| Feature | DHTMLX UI | Freshdesk | Zoho Desk | 
|---|---|---|---|
| **Mobile User Support** | Not enough data | 8.1 (1161 reviews) ✓ Verified | 8.1 (2307 reviews) ✓ Verified | 
| **Customization ** | Not enough data | 8.1 (1662 reviews) ✓ Verified | 8.2 (2759 reviews) ✓ Verified | 
| **User, Role, and Access Management** | Not enough data | 8.6 (1550 reviews) ✓ Verified | 8.4 (2863 reviews) ✓ Verified | 
| **Integration** | Not enough data | 8.3 (1157 reviews) ✓ Verified | 8.2 (2374 reviews) ✓ Verified | 
| **Reporting** | Not enough data | 8.0 (1881 reviews) ✓ Verified | 8.3 (2855 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | 8.3 (1967 reviews) ✓ Verified | 8.4 (2989 reviews) ✓ Verified | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **DHTMLX UI** | N/A | N/A |
| **Freshdesk** | N/A | N/A |
| **Zoho Desk** | 8.2/10 | 377 |

#### Administration

| Feature | DHTMLX UI | Freshdesk | Zoho Desk | 
|---|---|---|---|
| **Database Management ** | Not enough data | Not enough data | 8.2 (344 reviews) | 
| **Data Workflows** | Not enough data | Not enough data | 8.2 (342 reviews) | 
| **Issue Management** | Not enough data | Not enough data | 8.4 (346 reviews) | 

#### Knowledge Management

| Feature | DHTMLX UI | Freshdesk | Zoho Desk | 
|---|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 8.6 (325 reviews) | 
| **Publishing Workflows** | Not enough data | Not enough data | 8.2 (316 reviews) | 
| **Analytics** | Not enough data | Not enough data | 8.2 (322 reviews) | 

#### Compliance

| Feature | DHTMLX UI | Freshdesk | Zoho Desk | 
|---|---|---|---|
| **Policies and Controls** | Not enough data | Not enough data | 8.3 (337 reviews) | 
| **Data Governance** | Not enough data | Not enough data | 8.3 (334 reviews) | 
| **Compliance** | Not enough data | Not enough data | 8.2 (336 reviews) | 
| **Auditing** | Not enough data | Not enough data | 8.1 (334 reviews) | 

#### Customer Support

| Feature | DHTMLX UI | Freshdesk | Zoho Desk | 
|---|---|---|---|
| **Intelligent Search** | Not enough data | Not enough data | 8.2 (311 reviews) | 
| **Suggestions** | Not enough data | Not enough data | 8.2 (312 reviews) | 
| **Decision Trees** | Not enough data | Not enough data | 8.0 (310 reviews) | 

#### Data Security

| Feature | DHTMLX UI | Freshdesk | Zoho Desk | 
|---|---|---|---|
| **Risk Data Attributes** | Not enough data | Not enough data | 8.1 (336 reviews) | 
| **Data Transport** | Not enough data | Not enough data | 8.1 (330 reviews) | 
| **Access Management** | Not enough data | Not enough data | 8.4 (335 reviews) | 
| **Multi-Factor Authentication** | Not enough data | Not enough data | 8.4 (333 reviews) | 

#### Administration

| Feature | DHTMLX UI | Freshdesk | Zoho Desk | 
|---|---|---|---|
| **Integrations** | Not enough data | Not enough data | 8.1 (313 reviews) | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 8.4 (315 reviews) | 
| **Performance and Reliability** | Not enough data | Not enough data | 8.5 (313 reviews) | 

#### Generative AI

| Feature | DHTMLX UI | Freshdesk | Zoho Desk | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 7.6 (248 reviews) | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **DHTMLX UI** | N/A | N/A |
| **Freshdesk** | 8.0/10 | 404 |
| **Zoho Desk** | 7.9/10 | 612 |

#### Channels

| Feature | DHTMLX UI | Freshdesk | Zoho Desk | 
|---|---|---|---|
| **Multi-Channel Coverage** | Not enough data | 8.4 (358 reviews) | 8.2 (579 reviews) | 
| **Open Listening** | Not enough data | 8.0 (334 reviews) | 8.0 (558 reviews) | 
| **Physical Media** | Not enough data | 7.5 (324 reviews) | Feature Not Available | 

#### Design

| Feature | DHTMLX UI | Freshdesk | Zoho Desk | 
|---|---|---|---|
| **Communications Strategy Development** | Not enough data | 8.2 (331 reviews) | 7.9 (547 reviews) | 
| **Create Content** | Not enough data | 7.8 (335 reviews) | 7.7 (556 reviews) | 
| **Personalization** | Not enough data | 8.3 (356 reviews) | 8.1 (554 reviews) | 
| **Inbound Identification** | Not enough data | 8.3 (344 reviews) | 8.1 (550 reviews) | 
| **Regulatory Compliance** | Not enough data | 8.4 (332 reviews) | 8.1 (533 reviews) | 

#### Generative AI

| Feature | DHTMLX UI | Freshdesk | Zoho Desk | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 7.7 (263 reviews) | 7.5 (428 reviews) | 
| **AI Text Summarization** | Not enough data | 7.7 (264 reviews) | 7.5 (421 reviews) | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **DHTMLX UI** | N/A | N/A |
| **Freshdesk** | 8.4/10 | 293 |
| **Zoho Desk** | 8.2/10 | 461 |

#### Usability

| Feature | DHTMLX UI | Freshdesk | Zoho Desk | 
|---|---|---|---|
| **All-Employee Access** | Not enough data | 8.7 (263 reviews) | 8.3 (448 reviews) | 
| **Supporting Documents** | Not enough data | 8.7 (259 reviews) | 8.3 (442 reviews) | 
| **Two-Way Communication** | Not enough data | 8.8 (251 reviews) | 8.3 (434 reviews) | 

#### Reporting

| Feature | DHTMLX UI | Freshdesk | Zoho Desk | 
|---|---|---|---|
| **Priority Case Alerts** | Not enough data | 8.6 (245 reviews) | 8.3 (431 reviews) | 
| **Trend Analysis** | Not enough data | 8.5 (241 reviews) | 8.2 (416 reviews) | 
| **Performance Monitoring** | Not enough data | 8.6 (253 reviews) | 8.3 (423 reviews) | 

#### Generative AI

| Feature | DHTMLX UI | Freshdesk | Zoho Desk | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 7.5 (178 reviews) | 7.7 (329 reviews) | 
| **AI Text Summarization** | Not enough data | 7.5 (178 reviews) | 7.8 (324 reviews) | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **DHTMLX UI** | N/A | N/A |
| **Freshdesk** | 8.3/10 | 269 |
| **Zoho Desk** | N/A | N/A |

#### Productivity Tools

| Feature | DHTMLX UI | Freshdesk | Zoho Desk | 
|---|---|---|---|
| **Notes** | Not enough data | 8.9 (237 reviews) | Not enough data | 
| **Internal Discussion** | Not enough data | 8.7 (222 reviews) | Not enough data | 
| **Assignments and Tasks** | Not enough data | 8.6 (225 reviews) | Not enough data | 
| **Workflows** | Not enough data | 8.7 (229 reviews) | Not enough data | 
| **Templates** | Not enough data | 8.7 (232 reviews) | Not enough data | 
| **Integrations** | Not enough data | 8.3 (209 reviews) | Not enough data | 
| **Tagging System** | Not enough data | 8.7 (227 reviews) | Not enough data | 

#### Analytics

| Feature | DHTMLX UI | Freshdesk | Zoho Desk | 
|---|---|---|---|
| **Trends** | Not enough data | 8.3 (204 reviews) | Not enough data | 
| **Performance Tracking** | Not enough data | 8.5 (214 reviews) | Not enough data | 
| **Email Tracking** | Not enough data | 8.6 (212 reviews) | Not enough data | 

#### Agentic AI - Shared Inbox

| Feature | DHTMLX UI | Freshdesk | Zoho Desk | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.9 (12 reviews) | Not enough data | 
| **Decision Making** | Not enough data | 7.1 (14 reviews) | Not enough data | 

### Component Libraries

| Product | Score | Reviews |
|---|---|---|
| **DHTMLX UI** | 9.4/10 | 21 |
| **Freshdesk** | N/A | N/A |
| **Zoho Desk** | N/A | N/A |

#### Functionality

| Feature | DHTMLX UI | Freshdesk | Zoho Desk | 
|---|---|---|---|
| **Language Contingency** | 9.4 (19 reviews) | Not enough data | Not enough data | 
| **Component Library** | 9.4 (21 reviews) | Not enough data | Not enough data | 
| **Unlocked Components** | 9.0 (16 reviews) | Not enough data | Not enough data | 

#### Management

| Feature | DHTMLX UI | Freshdesk | Zoho Desk | 
|---|---|---|---|
| **Framework Integration** | 9.1 (18 reviews) | Not enough data | Not enough data | 
| **Repository Management** | 9.3 (15 reviews) | Not enough data | Not enough data | 
| **Support** | 9.3 (16 reviews) | Not enough data | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **DHTMLX UI** | N/A | N/A |
| **Freshdesk** | 8.1/10 | 500 |
| **Zoho Desk** | N/A | N/A |

#### Conversational Platform

| Feature | DHTMLX UI | Freshdesk | Zoho Desk | 
|---|---|---|---|
| **Personalization** | Not enough data | 8.3 (432 reviews) | Not enough data | 
| **Omnichannel** | Not enough data | 8.3 (378 reviews) | Not enough data | 
| **Contextual Engagement** | Not enough data | 8.3 (371 reviews) | Not enough data | 
| **Proactive Engagement** | Not enough data | 8.4 (307 reviews) | Not enough data | 

#### Support Automation

| Feature | DHTMLX UI | Freshdesk | Zoho Desk | 
|---|---|---|---|
| **Intelligent Routing** | Not enough data | 8.4 (388 reviews) | Not enough data | 
| **Seamless Escalation** | Not enough data | 8.4 (408 reviews) | Not enough data | 
| **Transcripts** | Not enough data | 8.3 (373 reviews) | Not enough data | 
| **Self-Serve Support** | Not enough data | 8.2 (314 reviews) | Not enough data | 

#### Generative AI

| Feature | DHTMLX UI | Freshdesk | Zoho Desk | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 7.4 (207 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 7.4 (203 reviews) | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **DHTMLX UI** | N/A | N/A |
| **Freshdesk** | 8.4/10 | 1886 |
| **Zoho Desk** | 8.5/10 | 3382 |

#### Generative AI

| Feature | DHTMLX UI | Freshdesk | Zoho Desk | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 7.8 (116 reviews) | 7.9 (175 reviews) | 
| **AI Text Summarization** | Not enough data | 7.9 (114 reviews) | 8.0 (177 reviews) | 
| **AI Text-to-Speech** | Not enough data | 7.6 (113 reviews) | Feature Not Available | 

#### Communication

| Feature | DHTMLX UI | Freshdesk | Zoho Desk | 
|---|---|---|---|
| **Pop-up Chat** | Not enough data | 8.8 (583 reviews) ✓ Verified | 8.8 (719 reviews) ✓ Verified | 
| **Notifications** | Not enough data | 8.7 (601 reviews) ✓ Verified | 8.7 (760 reviews) ✓ Verified | 
| **Targeted Emails** | Not enough data | 8.7 (494 reviews) ✓ Verified | 8.6 (659 reviews) | 
| **In-App Messaging** | Not enough data | 8.5 (199 reviews) | 8.6 (632 reviews) ✓ Verified | 
| **Co-Browsing** | Not enough data | 8.2 (202 reviews) | 8.3 (356 reviews) | 

####  Internal Use

| Feature | DHTMLX UI | Freshdesk | Zoho Desk | 
|---|---|---|---|
| **Customization ** | Not enough data | 8.1 (1662 reviews) ✓ Verified | 8.2 (2759 reviews) ✓ Verified | 
| **Conversation Archiving** | Not enough data | 8.6 (203 reviews) | Feature Not Available | 
| **Lead Development** | Not enough data | 8.2 (186 reviews) | 8.4 (455 reviews) | 
| **Knowledge Base** | Not enough data | 8.8 (558 reviews) ✓ Verified | 8.7 (714 reviews) ✓ Verified | 
| **Team Inbox ** | Not enough data | 8.8 (519 reviews) ✓ Verified | 8.7 (693 reviews) ✓ Verified | 
| **Customer Profiles** | Not enough data | 8.6 (547 reviews) ✓ Verified | 8.6 (707 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **DHTMLX UI** | N/A | N/A |
| **Freshdesk** | 8.1/10 | 1122 |
| **Zoho Desk** | 8.0/10 | 1875 |

#### Generative AI

| Feature | DHTMLX UI | Freshdesk | Zoho Desk | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | 7.9 (139 reviews) | 7.7 (422 reviews) | 

#### Self-Service Experience

| Feature | DHTMLX UI | Freshdesk | Zoho Desk | 
|---|---|---|---|
| **Knowledge Base** | Not enough data | 8.7 (959 reviews) | 8.5 (1513 reviews) | 
| **Searchable Articles** | Not enough data | 8.6 (911 reviews) | 8.4 (1470 reviews) | 
| **Community Forums** | Not enough data | 8.3 (682 reviews) | 8.1 (1277 reviews) | 
| **Mobile Optimization** | Not enough data | 8.2 (238 reviews) | 8.1 (770 reviews) | 
| **Personalization** | Not enough data | 8.4 (255 reviews) | 8.2 (815 reviews) | 

#### Self-Service Platform

| Feature | DHTMLX UI | Freshdesk | Zoho Desk | 
|---|---|---|---|
| **Branding** | Not enough data | 8.5 (253 reviews) | 8.3 (841 reviews) | 
| **Automation** | Not enough data | 8.6 (260 reviews) | 8.3 (818 reviews) | 
| **Artificial Intelligence** | Not enough data | 8.0 (220 reviews) | 7.8 (731 reviews) | 
| **Integrations** | Not enough data | 8.4 (237 reviews) | 8.2 (766 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | DHTMLX UI | Freshdesk | Zoho Desk | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.7 (16 reviews) | 7.7 (79 reviews) | 
| **Multi-step Planning** | Not enough data | 7.7 (15 reviews) | 7.7 (80 reviews) | 
| **Cross-system Integration** | Not enough data | 7.9 (16 reviews) | 7.9 (79 reviews) | 
| **Adaptive Learning** | Not enough data | 7.7 (17 reviews) | 7.8 (84 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.6 (17 reviews) | 7.8 (82 reviews) | 
| **Proactive Assistance** | Not enough data | 7.6 (16 reviews) | 7.8 (80 reviews) | 
| **Decision Making** | Not enough data | 7.8 (16 reviews) | 7.8 (85 reviews) | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **DHTMLX UI** | N/A | N/A |
| **Freshdesk** | 8.7/10 | 532 |
| **Zoho Desk** | 8.7/10 | 756 |

#### Generative AI

| Feature | DHTMLX UI | Freshdesk | Zoho Desk | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 8.2 (79 reviews) | 8.2 (121 reviews) | 
| **AI Text Summarization** | Not enough data | 8.0 (79 reviews) | 8.1 (118 reviews) | 

#### Process

| Feature | DHTMLX UI | Freshdesk | Zoho Desk | 
|---|---|---|---|
| **Mentions** | Not enough data | 8.6 (163 reviews) | 8.7 (491 reviews) | 
| **Tickets** | Not enough data | 9.3 (485 reviews) | 9.0 (638 reviews) | 
| **Macros** | Not enough data | 8.6 (372 reviews) | 8.5 (490 reviews) | 

#### Channels

| Feature | DHTMLX UI | Freshdesk | Zoho Desk | 
|---|---|---|---|
| **Email** | Not enough data | 9.2 (480 reviews) | 9.0 (627 reviews) | 
| **Social** | Not enough data | 8.7 (416 reviews) | 8.5 (545 reviews) | 
| **Live Chat** | Not enough data | 8.8 (377 reviews) | 8.7 (516 reviews) | 
| **Phone** | Not enough data | 8.5 (341 reviews) | 8.6 (459 reviews) | 
| **Text** | Not enough data | 8.3 (59 reviews) | 8.8 (485 reviews) | 

#### Insight

| Feature | DHTMLX UI | Freshdesk | Zoho Desk | 
|---|---|---|---|
| **Surveys** | Not enough data | 8.6 (383 reviews) | 8.7 (494 reviews) | 
| **Reporting** | Not enough data | 8.7 (170 reviews) | 8.9 (546 reviews) | 
| **Visitor Activity** | Not enough data | 8.6 (374 reviews) | 8.8 (516 reviews) | 
| **Help Desk** | Not enough data | 9.1 (446 reviews) | 9.0 (591 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **DHTMLX UI** | N/A | N/A |
| **Freshdesk** | 7.7/10 | 91 |
| **Zoho Desk** | 7.7/10 | 190 |

#### Generative AI

| Feature | DHTMLX UI | Freshdesk | Zoho Desk | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 7.8 (87 reviews) | 7.7 (186 reviews) | 
| **AI Text Summarization** | Not enough data | 7.7 (85 reviews) | 7.7 (185 reviews) | 

### Google Workspace for Sales

| Product | Score | Reviews |
|---|---|---|
| **DHTMLX UI** | N/A | N/A |
| **Freshdesk** | N/A | N/A |
| **Zoho Desk** | 7.3/10 | 7 |

#### Agentic AI - Google Workspace for Sales

| Feature | DHTMLX UI | Freshdesk | Zoho Desk | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 7.2 (6 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 7.5 (6 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 6.9 (6 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 6.9 (6 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 7.2 (6 reviews) | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **DHTMLX UI** | N/A | N/A |
| **Freshdesk** | 8.4/10 | 14 |
| **Zoho Desk** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | DHTMLX UI | Freshdesk | Zoho Desk | 
|---|---|---|---|
| **Automated Ticket Resolution** | Not enough data | 8.9 (9 reviews) | Not enough data | 
| **Contextual Response Generation** | Not enough data | 8.5 (9 reviews) | Not enough data | 
| **Sentiment Analysis** | Not enough data | 8.3 (9 reviews) | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | 8.5 (9 reviews) | Not enough data | 
| **Multilingual Support** | Not enough data | 8.0 (9 reviews) | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | DHTMLX UI | Freshdesk | Zoho Desk | 
|---|---|---|---|
| **Proactive Customer Outreach** | Not enough data | 8.0 (9 reviews) | Not enough data | 
| **Feedback Collection** | Not enough data | 8.7 (10 reviews) | Not enough data | 
| **Escalation Handling** | Not enough data | 8.7 (10 reviews) | Not enough data | 
| **Workflow Optimization** | Not enough data | 8.5 (10 reviews) | Not enough data | 

#### Automation

| Feature | DHTMLX UI | Freshdesk | Zoho Desk | 
|---|---|---|---|
| **Customer Interaction Automation** | Not enough data | 9.3 (9 reviews) | Not enough data | 
| **Feedback Collection** | Not enough data | 8.7 (9 reviews) | Not enough data | 
| **Document Processing** | Not enough data | 9.1 (9 reviews) | Not enough data | 

#### Autonomy

| Feature | DHTMLX UI | Freshdesk | Zoho Desk | 
|---|---|---|---|
| **Independent Decision Making** | Not enough data | 6.9 (9 reviews) | Not enough data | 
| **Adaptive Responses** | Not enough data | 8.3 (9 reviews) | Not enough data | 
| **Task Execution** | Not enough data | 8.3 (9 reviews) | Not enough data | 
| **Problem Solving** | Not enough data | 8.0 (9 reviews) | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **DHTMLX UI** | N/A | N/A |
| **Freshdesk** | N/A | N/A |
| **Zoho Desk** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | DHTMLX UI | Freshdesk | Zoho Desk | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

---
## Categories

**Unique to DHTMLX UI (2):** [Project Management Tools Software](https://www.g2.com/categories/project-management-tools), [Component Libraries Software](https://www.g2.com/categories/component-libraries)

**Unique to Freshdesk (10):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Help Desk Software](https://www.g2.com/categories/help-desk), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Live Chat Software](https://www.g2.com/categories/live-chat), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)

**Unique to Zoho Desk (10):** [Help Desk Software](https://www.g2.com/categories/help-desk), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Live Chat Software](https://www.g2.com/categories/live-chat), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Google Workspace for Sales Software](https://www.g2.com/categories/google-workspace-for-sales), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management)


---
## Reviewer Demographics

### By Company Size

| Segment | DHTMLX UI | Freshdesk | Zoho Desk | 
|---|---|---|---|
| **Small-Business** | 76.6% | 48.6% | 72.8% | 
| **Mid-Market** | 21.3% | 39.7% | 23.6% | 
| **Enterprise** | 2.1% | 11.7% | 3.6% | 

### By Industry

#### DHTMLX UI

- **Computer Software:** 25.5%
- **Information Technology and Services:** 23.4%
- **Construction:** 8.5%
- **Accounting:** 4.3%
- **Computer & Network Security:** 4.3%
- **Logistics and Supply Chain:** 4.3%
- **Education Management:** 4.3%
- **Design:** 2.1%
- **Entertainment:** 2.1%
- **Events Services:** 2.1%
- **Other:** 19.1%

#### Freshdesk

- **Information Technology and Services:** 17.1%
- **Computer Software:** 12.7%
- **Financial Services:** 4.1%
- **Internet:** 4.0%
- **Education Management:** 3.8%
- **Retail:** 3.2%
- **Marketing and Advertising:** 3.1%
- **Consumer Services:** 3.0%
- **Telecommunications:** 2.3%
- **E-Learning:** 2.1%
- **Other:** 44.6%

#### Zoho Desk

- **Information Technology and Services:** 17.9%
- **Computer Software:** 10.7%
- **Computer & Network Security:** 4.2%
- **Financial Services:** 3.6%
- **Retail:** 3.5%
- **Telecommunications:** 2.9%
- **Marketing and Advertising:** 2.6%
- **Education Management:** 2.4%
- **Accounting:** 2.2%
- **Consumer Services:** 2.2%
- **Other:** 47.7%

---
## Alternatives

### Alternatives to DHTMLX UI

- [Essential Studio](https://www.g2.com/products/essential-studio/reviews) — 4.5/5 stars (716 reviews)
- [Progress Kendo UI](https://www.g2.com/products/progress-kendo-ui/reviews) — 4.4/5 stars (254 reviews)
- [Gmelius](https://www.g2.com/products/gmelius/reviews) — 4.4/5 stars (776 reviews)
- [DevExpress](https://www.g2.com/products/devexpress/reviews) — 4.8/5 stars (116 reviews)
- [Progress Telerik](https://www.g2.com/products/progress-telerik/reviews) — 4.5/5 stars (215 reviews)
- [Zoho Sprints](https://www.g2.com/products/zoho-sprints/reviews) — 4.5/5 stars (182 reviews)
- [Ionic: An OutSystems Company](https://www.g2.com/products/ionic-an-outsystems-company/reviews) — 4.4/5 stars (153 reviews)
- [Reclaim.ai](https://www.g2.com/products/reclaim-ai/reviews) — 4.8/5 stars (139 reviews)
- [pandas python](https://www.g2.com/products/pandas-python/reviews) — 4.6/5 stars (98 reviews)
- [Selenium WebDriver](https://www.g2.com/products/selenium-webdriver/reviews) — 4.5/5 stars (100 reviews)

### Alternatives to Freshdesk

- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2466 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6944 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [Hiver](https://www.g2.com/products/hiver/reviews) — 4.6/5 stars (1283 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7333 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1906 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [Gladly](https://www.g2.com/products/gladly/reviews) — 4.7/5 stars (1111 reviews)
- [Gorgias](https://www.g2.com/products/gorgias/reviews) — 4.6/5 stars (560 reviews)

### Alternatives to Zoho Desk

- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7333 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2466 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6944 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [HappyFox Help Desk](https://www.g2.com/products/happyfox-help-desk/reviews) — 4.5/5 stars (137 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [TeamSupport](https://www.g2.com/products/teamsupport/reviews) — 4.4/5 stars (891 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (428 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (808 reviews)

---
## Top Discussions

### DHTMLX UI

- Title: [What is Dhtmlx scheduler?](https://www.g2.com/discussions/what-is-dhtmlx-scheduler) — 2 comments *(includes official response)*
  > **Top comment:** "DHTMLX Scheduler is a JavaScript library you can use to build an intuitive scheduling solution similar to Google Calendar or Microsoft Outlook Calendar. It..."
- Title: [What does Dhtmlx Ui do?](https://www.g2.com/discussions/what-does-dhtmlx-ui-do) — 1 comment *(includes official response)*
  > **Top comment:** "DHTMLX is a set of JavaScript UI components you can use to build web solutions of any complexity. Thus, for example, you can create a comprehensive web app..."
- Title: [Is Dhtmlx open source?](https://www.g2.com/discussions/is-dhtmlx-open-source) — 1 comment *(includes official response)*
  > **Top comment:** "DHTMLX UI libraries include Standard versions that are open source and distributed under GNU GPL 2.0 license. They have a limited feature set and can be used..."

### Freshdesk

- Title: [What is Freshdesk used for?](https://www.g2.com/discussions/what-is-freshdesk-used-for) — 4 comments, 1 upvote
  > **Top comment:** "It is a helpdesk platform."
- Title: [Is freshdesk a CRM?](https://www.g2.com/discussions/is-freshdesk-a-crm) — 3 comments
  > **Top comment:** "yes"
- Title: [What is the use of freshdesk?](https://www.g2.com/discussions/what-is-the-use-of-freshdesk) — 3 comments, 1 upvote
  > **Top comment:** "Freshdesk is a Helpdesk web based Software as a Service product.  It has many features which include helpdesk, chat, service desk, etc."
- Title: [Can we expect Instagram integration in Freshdesk soon ?](https://www.g2.com/discussions/31784-can-we-expect-instagram-integration-in-freshdesk-soon) — 2 comments, 1 upvote
  > **Top comment:** "Please check support answer to similar questions:

https://support.freshdesk.com/support/discussions/topics/308279"
- Title: [How can Integrate FreashDesk with Zoho Books](https://www.g2.com/discussions/how-can-integrate-freashdesk-with-zoho-books) — 2 comments, 1 upvote
  > **Top comment:** "You can use Zapier to connect the systems.
For example, create a Zap that is triggered by a ticket update in Freshdesk. When the ticket is 'closed' to then..."

### Zoho Desk

- Title: [Where do I find training VDO?](https://www.g2.com/discussions/where-do-i-find-training-vdo) — 3 comments, 1 upvote
  > **Top comment:** "They have a lot of videos right here https://www.youtube.com/user/zoho

You should be able to find the video you need on youtube."
- Title: [how do i use chat](https://www.g2.com/discussions/how-do-i-use-chat) — 2 comments, 1 upvote
  > **Top comment:** "What chat are you speaking of?"
- Title: [Is it possible for you to make integration with G suite a breeze?](https://www.g2.com/discussions/12317-is-it-possible-for-you-to-make-integration-with-g-suite-a-breeze) — 2 comments, 1 upvote
  > **Top comment:** "OWNER"
- Title: [How is Zoho Desk enhancing customer service management in diverse business sectors?](https://www.g2.com/discussions/how-is-zoho-desk-enhancing-customer-service-management-in-diverse-business-sectors) — 1 comment, 1 upvote
  > **Top comment:** "Zoho Desk is basically there to stop customer support from being a total mess. Instead of having messages coming in from emails, chats, social media, and..."
- Title: [How does Zoho Desk streamline customer service operations for businesses of all sizes?](https://www.g2.com/discussions/how-does-zoho-desk-streamline-customer-service-operations-for-businesses-of-all-sizes) — 1 comment, 1 upvote
  > **Top comment:** "Zoho Desk integrates with various communication channels, including email, chat, phone, social media, and web forms. This allows businesses to consolidate..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/dhtmlx-ui-vs-freshdesk-vs-zoho-desk)