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At a Glance
Market Segments
Small-Business (77.4% of reviews)
Small-Business (49.3% of reviews)
Entry-Level Pricing
Free Trial Per Month
$25.00 1 user/month
Desku.io
Star Rating
(31)4.8 out of 5
Market Segments
Small-Business (77.4% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial Per Month
Browse all 4 pricing plansFront
Star Rating
(2,395)4.7 out of 5
Market Segments
Small-Business (49.3% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 user/month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Desku.io excels in ease of use, scoring a perfect 10.0 compared to Front's 9.2. Reviewers mention that the intuitive interface and streamlined workflows make it easier for teams to adopt and utilize the software effectively.
- Reviewers mention that Desku.io offers superior ticket response user experience, achieving a score of 10.0, while Front scores 9.0. Users appreciate the quick response times and efficient ticket management features, which enhance customer satisfaction.
- G2 users highlight Desku.io's customization capabilities, scoring 9.8 compared to Front's 8.4. Reviewers say that the ability to tailor the software to specific business needs allows for a more personalized experience, making it a preferred choice for many small businesses.
- Users on G2 report that Desku.io's reporting and dashboards features are top-notch, with a perfect score of 10.0, while Front scores 8.3. Reviewers mention that the detailed analytics and visualizations help teams make informed decisions based on real-time data.
- Reviewers mention that Desku.io shines in customer support quality, scoring 10.0 compared to Front's 9.1. Users say that the responsive support team and comprehensive knowledge base significantly enhance the overall user experience.
- Users report that Desku.io's integration capabilities are impressive, scoring 9.5 against Front's 8.5. Reviewers mention that the seamless integration with various tools and platforms simplifies workflows and enhances productivity for small businesses.
Pricing
Entry-Level Pricing
Desku.io
FREE TRIAL
Free Trial
Per Month
Explore Desku.io
- 2 Agents
- 10 Articles
- Unlimited Products
Front
Starter
$25.00
1 user/month
Essential capabilities to get started with customer-first service
- Shared inbox and ticketing
- AI Topics and up to 10 automation rules
- Basic analytics
Free Trial
Desku.io
Free Trial is available
Front
Free Trial is available
Ratings
Meets Requirements
9.8
22
9.1
1,894
Ease of Use
10.0
22
9.1
1,910
Ease of Setup
10.0
12
8.8
692
Ease of Admin
9.7
12
8.9
471
Quality of Support
10.0
22
9.1
1,629
Has the product been a good partner in doing business?
9.9
12
9.2
457
Product Direction (% positive)
10.0
22
9.3
1,782
Features by Category
Ticket and Case Management
9.9
14
8.8
265
|
Verified
10.0
13
8.9
262
|
Verified
9.9
14
8.9
283
|
Verified
9.9
14
8.8
280
|
Verified
8.6
13
8.8
243
|
Verified
8.9
12
9.0
306
9.4
12
9.2
283
|
Verified
9.4
12
8.7
258
|
Verified
Generative AI
9.4
8
7.8
63
10.0
8
8.3
64
Agentic AI - Help Desk
Not enough data
7.2
29
Not enough data
7.2
29
Not enough data
7.3
29
Communication Channels
9.7
15
8.7
233
|
Verified
9.4
14
9.2
274
|
Verified
9.8
15
8.7
232
|
Verified
8.8
13
8.3
209
|
Verified
Feature Not Available
7.8
132
Platform
8.8
14
8.3
217
|
Verified
9.8
9
8.4
288
|
Verified
9.6
14
8.8
259
|
Verified
9.5
14
8.6
232
|
Verified
9.6
14
8.3
231
|
Verified
10.0
14
8.3
237
|
Verified
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
8.9
626
Not enough data
8.6
527
Feature Not Available
7.9
476
Design
Not enough data
8.8
650
Not enough data
8.2
532
Not enough data
8.8
745
Not enough data
8.8
707
Not enough data
8.7
563
Generative AI
Not enough data
7.8
189
Not enough data
8.0
189
Usability
Not enough data
8.8
64
Not enough data
8.8
63
Not enough data
8.8
65
Reporting
Not enough data
8.2
62
Not enough data
7.6
59
Not enough data
8.1
63
Generative AI
Not enough data
7.7
37
Not enough data
7.8
38
Inbox Tools
Not enough data
9.3
807
Not enough data
8.9
814
Not enough data
9.1
792
Not enough data
9.0
832
Coordination Tools
Not enough data
8.5
727
Not enough data
8.7
707
Not enough data
8.7
646
Software Options
Not enough data
9.3
792
Not enough data
8.6
724
Email Client - Agentic AI
Not enough data
6.7
25
Not enough data
7.3
25
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
8.8
491
Not enough data
8.8
385
Not enough data
8.7
385
Not enough data
8.8
343
Support Automation
Not enough data
8.7
412
Not enough data
8.9
415
Feature Not Available
8.7
377
Not enough data
8.6
327
Generative AI
Not enough data
8.1
109
Not enough data
8.3
109
Sorting & Filtering
Not enough data
8.3
235
Not enough data
9.1
237
Not enough data
7.6
225
Not enough data
8.4
227
Integrations
Not enough data
8.0
217
Not enough data
8.4
226
Not enough data
7.4
207
Time Management
Not enough data
9.0
228
Not enough data
8.7
223
Not enough data
9.3
234
Generative AI
Not enough data
7.7
136
Not enough data
7.2
129
Not enough data
7.8
134
Agentic AI - Email Management
Not enough data
6.6
34
Not enough data
7.2
34
Generative AI
9.5
7
8.3
34
9.5
7
8.3
34
Feature Not Available
7.8
33
Communication
9.8
9
8.7
217
|
Verified
9.8
9
8.9
264
|
Verified
Feature Not Available
8.9
206
9.6
9
8.9
229
|
Verified
Feature Not Available
8.8
150
Internal Use
9.8
9
8.4
288
|
Verified
10.0
7
9.2
281
|
Verified
9.0
7
8.9
193
9.4
9
8.8
219
10.0
8
9.5
285
|
Verified
9.6
8
8.8
219
|
Verified
Generative AI
Not enough data
7.7
31
Self-Service Experience
Not enough data
8.3
56
Not enough data
8.5
54
Feature Not Available
8.0
54
Not enough data
8.2
52
Not enough data
8.4
51
Self-Service Platform
Not enough data
8.1
51
Not enough data
8.4
51
Not enough data
8.1
51
Not enough data
8.2
49
Agentic AI - Customer Self-Service
Not enough data
9.3
7
Not enough data
9.5
7
Not enough data
9.3
7
Not enough data
9.8
7
Not enough data
9.5
7
Not enough data
9.5
7
Not enough data
9.5
7
Generative AI
Not enough data
7.8(won by default)
26
Not enough data
7.8(won by default)
25
Process
Not enough data
9.1(won by default)
195
Not enough data
8.8(won by default)
158
Not enough data
8.8(won by default)
171
Channels
Not enough data
9.5(won by default)
239
Not enough data
9.1(won by default)
191
Not enough data
8.8(won by default)
181
Not enough data
8.4(won by default)
131
Not enough data
9.1(won by default)
157
Insight
Not enough data
8.9(won by default)
140
Not enough data
8.7(won by default)
158
Not enough data
8.8(won by default)
138
Not enough data
9.0(won by default)
153
Generative AI
Not enough data
7.5
29
Not enough data
7.6
30
Categories
Categories
Shared Categories
Desku.io and Front are categorized as Digital Customer Service Platforms, Shared Inbox, Conversational Support, Customer Communications Management, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Desku.io is categorized as Conversational Marketing and Chatbots
Front is categorized as Social Customer Service, Email Client, Complaint Management, and Email Management
Reviews
Reviewers' Company Size
Desku.io
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Front
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
38.7%
Marketing and Advertising
9.7%
Information Technology and Services
9.7%
Consumer Services
6.5%
Staffing and Recruiting
3.2%
Other
32.3%
Logistics and Supply Chain
10.0%
Computer Software
8.1%
Information Technology and Services
7.5%
Transportation/Trucking/Railroad
5.5%
Financial Services
4.7%
Other
64.1%
Discussions
What is Desku.io used for?
1 Comment
GN
Desku.io is an AI-driven customer support software designed for e-commerce and SaaS businesses.
It offers features such as AI-powered chatbots,...Read more
Desku.io has no more discussions with answers
How do I categorize my emails automatically?
1 Comment
Official Response from Front
If you're reading this, you're probably looking for a better way, a more automatic way, to get insights about your emails and what they are about. You can...Read more
What happens to conversations when someone leaves the company?
1 Comment
Official Response from Front
The worst part about someone leaving a company, is not knowing what conversations they're working on and feeling like there is a black hole within your team....Read more
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