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Compare Deskpro and WalkMe 
Featured Products
At a Glance
Market Segments
Small-Business (50.6% of reviews)
Enterprise (59.3% of reviews)
Entry-Level Pricing
$39.00 1 Agent Per Month
No pricing available
Deskpro
Star Rating
(86)4.2 out of 5
Market Segments
Small-Business (50.6% of reviews)
Pros & Cons
Entry-Level Pricing
$39.00 1 Agent Per Month
Free Trial is available
Browse all 7 pricing plansWalkMe
Star Rating
(535)4.5 out of 5
Market Segments
Enterprise (59.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about WalkMeSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that WalkMe excels in enhancing user training and onboarding processes, with many users highlighting its ability to reduce training time through in-app support and self-service learning. This feature significantly boosts efficiency and productivity, making it a preferred choice for organizations focused on digital adoption.
- Users say Deskpro offers a straightforward and user-friendly interface, which simplifies email management and centralizes communications effectively. Reviewers appreciate its ease of use, noting that it makes tracking customer responses much more convenient compared to other tools like Outlook.
- According to verified reviews, WalkMe's robust support system is a standout feature, with users praising the seamless integration and excellent customer service. This combination is seen as a key driver for efficient digital adoption, helping users navigate tasks with ease and reducing confusion.
- Reviewers mention that while Deskpro is effective for small businesses, it may not scale as well for larger enterprises. Users appreciate its data reporting capabilities, but some feel it lacks the advanced features that larger organizations might require for comprehensive customer support.
- G2 reviewers highlight that both products have similar scores for ease of use, but WalkMe's step-by-step guidance is particularly noted for improving user experience and lowering support requests. This feature is crucial for organizations looking to streamline their onboarding processes.
- Users report that while Deskpro is a solid choice for centralized communication, WalkMe's focus on automation and artificial intelligence provides a more dynamic solution for organizations aiming to enhance their digital workflows. The ability to automate tasks and integrate with other systems gives WalkMe an edge in terms of functionality.
Pricing
Entry-Level Pricing
Deskpro
Cloud Team
$39.00
1 Agent Per Month
Essential tools for small teams getting started
- Unified inbox for every channel
- Self-Service Help Center
- Chatbot
WalkMe
No pricing availableFree Trial
Deskpro
Free Trial is available
WalkMe
Free Trial is available
Ratings
Meets Requirements
8.6
82
8.7
467
Ease of Use
8.3
84
8.3
475
Ease of Setup
8.3
62
8.1
384
Ease of Admin
8.4
44
8.3
362
Quality of Support
8.7
74
8.8
462
Has the product been a good partner in doing business?
8.8
44
8.9
360
Product Direction (% positive)
8.4
82
9.0
453
Features by Category
Ticket and Case Management
8.6
74
|
Verified
Not enough data
8.6
73
|
Verified
Not enough data
8.7
73
|
Verified
Not enough data
8.3
72
|
Verified
Not enough data
7.9
69
|
Verified
Not enough data
8.3
72
|
Verified
Not enough data
8.7
72
|
Verified
Not enough data
8.0
66
|
Verified
Not enough data
Generative AI
6.4
45
Not enough data
6.3
45
Not enough data
Agentic AI - Help Desk
5.0
10
Not enough data
4.8
10
Not enough data
5.0
10
Not enough data
Communication Channels
8.2
72
|
Verified
Not enough data
8.8
72
|
Verified
Not enough data
7.0
66
|
Verified
Not enough data
6.7
57
Not enough data
6.1
55
|
Verified
Not enough data
Platform
6.6
59
|
Verified
Not enough data
8.0
70
|
Verified
Not enough data
8.3
67
|
Verified
Not enough data
7.7
62
|
Verified
Not enough data
7.6
66
|
Verified
Not enough data
7.6
67
|
Verified
Not enough data
User Identification
Not enough data
7.4
17
Not enough data
8.5
19
Not enough data
8.0
14
Tracking & Reporting
Not enough data
8.6
18
Not enough data
8.2
19
Not enough data
8.0
16
Not enough data
8.3
20
Not enough data
7.8
18
Not enough data
8.1
18
Metrics
Not enough data
8.4
18
Not enough data
8.1
17
Not enough data
8.1
18
Not enough data
8.2
16
Not enough data
8.1
17
User Analysis
Not enough data
7.9
286
Not enough data
8.1
320
User Support
Not enough data
8.6
311
Not enough data
7.7
250
Not enough data
8.0
258
Walkthrough Type
Not enough data
8.0
267
Not enough data
9.0
319
Platform Basics - Digital Adoption Platform
Not enough data
8.3
46
Not enough data
8.9
47
Analytics - Digital Adoption Platform
Not enough data
8.7
46
Functions - Digital Adoption Platform
Not enough data
8.9
47
Not enough data
9.2
48
Agentic AI - Digital Adoption Platform
Not enough data
7.1
33
ServiceNow Apps
Not enough data
10.0
7
Not enough data
9.8
7
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
9.1
9
|
Verified
Not enough data
8.5
11
|
Verified
Not enough data
8.8
10
|
Verified
Not enough data
9.4
8
|
Verified
Not enough data
Not enough data
Not enough data
Internal Use
8.0
70
|
Verified
Not enough data
9.4
9
|
Verified
Not enough data
9.0
8
|
Verified
Not enough data
9.0
10
|
Verified
Not enough data
9.4
9
|
Verified
Not enough data
8.5
10
|
Verified
Not enough data
Generative AI
6.9
8
7.6
98
Self-Service Experience
8.2
22
8.4
201
7.9
21
8.3
200
7.2
19
8.1
192
6.9
9
6.7
137
7.9
11
8.1
171
Self-Service Platform
7.9
12
8.3
174
7.4
11
8.2
179
5.2
7
7.1
137
6.7
12
7.6
158
Agentic AI - Customer Self-Service
Not enough data
8.3
11
Not enough data
8.6
12
Not enough data
8.3
12
Not enough data
8.3
11
Not enough data
8.3
12
Not enough data
7.6
12
Not enough data
8.2
12
Generative AI
8.3
8
Not enough data
7.9
8
Not enough data
Metrics
Not enough data
8.4
18
Not enough data
8.1
17
Not enough data
8.1
18
Not enough data
8.2
16
Not enough data
8.1
17
Variation Testing
Not enough data
7.9
16
Not enough data
8.3
20
Not enough data
8.1
18
Not enough data
7.9
21
Not enough data
8.1
21
Not enough data
8.5
17
Reporting
Not enough data
8.1
23
Not enough data
8.2
24
Personalization
Not enough data
8.4
22
Not enough data
8.1
21
Not enough data
8.1
19
Administration
Not enough data
7.4
18
Not enough data
8.1
19
Not enough data
8.2
24
Not enough data
8.6
24
Categories
Categories
Shared Categories
Deskpro and WalkMe are categorized as Customer Self-Service
Unique Categories
WalkMe is categorized as Digital Adoption Platform, ServiceNow Store Apps, Mobile App Analytics, and Mobile App Optimization
Reviews
Reviewers' Company Size
Deskpro
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
WalkMe
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
24.7%
Computer & Network Security
8.2%
Mental Health Care
7.1%
Computer Software
5.9%
Primary/Secondary Education
4.7%
Other
49.4%
Computer Software
11.0%
Financial Services
8.1%
Information Technology and Services
7.9%
Hospital & Health Care
5.4%
Insurance
4.4%
Other
63.2%
Alternatives
Discussions
What is Deskpro used for?
1 Comment
CV
It is used a help desk ticketing system for organizations IT team members to track and record what requests are submitted for them. You are able to graph...Read more
Deskpro has no more discussions with answers
What is the one greatest solution you have used WalkMe for?
3 Comments
TS
Our first solution using WalkMe as our Digital Adoption Platform (DAP) provided guidance, insights, engagement, and automation in one seamless package for a...Read more
WalkMe has no more discussions with answers
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