Compare Deskero and Freshdesk 
At a Glance
Market Segments
Small-Business (61.7% of reviews)
Small-Business (48.7% of reviews)
Entry-Level Pricing
$25 per agent, annual billing
$19.00 1 User per month billed annually Per Month
Deskero
Star Rating
(64)4.3 out of 5
Market Segments
Small-Business (61.7% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$25 per agent, annual billing
Browse all 3 pricing plansFreshdesk
Star Rating
(3,719)4.4 out of 5
Market Segments
Small-Business (48.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Trial is available
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshdesk excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Deskero. Users appreciate its structured ticket management and automation features, which streamline customer support tasks and reduce manual workload.
- Users say that Freshdesk's clean interface and easy navigation make daily support operations much less stressful, especially when handling multiple customer queries. In contrast, while Deskero also offers a user-friendly interface, it lacks the extensive feature set that Freshdesk provides, which some users find limiting.
- Reviewers mention that Freshdesk is particularly easy for new hires to pick up, requiring minimal training to start managing tickets effectively. Deskero, while intuitive, may not offer the same depth of functionality that can help teams scale their support efforts as they grow.
- According to verified reviews, Freshdesk's automation capabilities, such as SLA management and a comprehensive knowledge base, are frequently highlighted as key strengths. Deskero users appreciate its simplicity and performance tracking, but some feel it lacks the advanced automation features that Freshdesk offers.
- Users highlight that Freshdesk's extensive customization options allow teams to adapt workflows to their specific needs, enhancing overall efficiency. Deskero does provide customization, but users note that it may not be as robust or flexible as what Freshdesk can deliver.
- Reviewers note that Freshdesk's strong market presence and large user base contribute to a wealth of resources and community support, making it easier for teams to find solutions and best practices. Deskero, while praised for its straightforward deployment, has a smaller user community, which may limit the availability of shared knowledge and resources.
Pricing
Entry-Level Pricing
Deskero
Business
$25
per agent, annual billing
- Complete multi-channel support
- Ticket assignment rules
- Chat & feedback widget for websites
Freshdesk
Freshdesk Email and Ticketing (Growth)
$19.00
1 User per month billed annually Per Month
Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
- Automations
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports
Free Trial
Deskero
Free Trial is available
Freshdesk
Free Trial is available
Ratings
Meets Requirements
8.8
54
8.6
3,259
Ease of Use
9.0
54
8.9
3,281
Ease of Setup
9.3
38
8.6
2,338
Ease of Admin
9.2
39
8.7
2,197
Quality of Support
8.8
44
8.7
3,156
Has the product been a good partner in doing business?
8.8
33
8.8
2,120
Product Direction (% positive)
9.4
54
8.8
3,230
Features by Category
Ticket and Case Management
9.0
49
|
Verified
8.9
2238
|
Verified
8.6
50
|
Verified
8.8
2256
|
Verified
8.7
46
|
Verified
8.5
2180
|
Verified
8.6
45
8.5
2058
|
Verified
8.1
35
|
Verified
8.3
1806
|
Verified
8.3
42
8.5
2088
|
Verified
8.6
39
|
Verified
8.7
2017
|
Verified
8.8
34
|
Verified
8.3
1371
|
Verified
Generative AI
Not enough data
7.3
327
Not enough data
7.4
323
Agentic AI - Help Desk
Not enough data
7.1
57
Not enough data
6.8
56
Not enough data
7.2
55
Communication Channels
8.8
46
|
Verified
8.6
1923
|
Verified
8.5
48
|
Verified
8.9
2085
|
Verified
8.6
40
|
Verified
8.4
1311
|
Verified
8.4
33
|
Verified
8.0
1188
|
Verified
Feature Not Available
7.9
933
|
Verified
Platform
8.7
26
|
Verified
8.1
1155
|
Verified
8.3
32
|
Verified
8.1
1658
|
Verified
8.8
32
|
Verified
8.6
1547
|
Verified
8.6
22
|
Verified
8.3
1149
|
Verified
8.8
44
|
Verified
8.0
1874
|
Verified
8.8
45
|
Verified
8.3
1961
|
Verified
Channels
Not enough data
8.4
357
Not enough data
8.0
333
Not enough data
7.5
322
Design
Not enough data
8.2
330
Not enough data
7.8
334
Not enough data
8.3
354
Not enough data
8.3
343
Not enough data
8.4
331
Generative AI
Not enough data
7.7
262
Not enough data
7.7
262
Usability
Not enough data
8.7
263
Not enough data
8.7
259
Not enough data
8.8
251
Reporting
Not enough data
8.6
245
Not enough data
8.5
241
Not enough data
8.6
253
Generative AI
Not enough data
7.5
178
Not enough data
7.5
178
Conversational Platform
Not enough data
8.3
432
Not enough data
8.3
378
Not enough data
8.3
371
Not enough data
8.4
307
Support Automation
Not enough data
8.4
388
Not enough data
8.4
408
Not enough data
8.3
373
Not enough data
8.2
314
Generative AI
Not enough data
7.4
207
Not enough data
7.4
203
Generative AI
Not enough data
7.8
116
Not enough data
7.9
114
Not enough data
7.6
113
Communication
Not enough data
8.8
583
|
Verified
Not enough data
8.7
601
|
Verified
Not enough data
8.7
494
|
Verified
Not enough data
8.5
199
Not enough data
8.2
202
Internal Use
8.3
32
|
Verified
8.1
1658
|
Verified
Not enough data
8.6
203
Not enough data
8.2
186
Not enough data
8.8
558
|
Verified
Not enough data
8.8
519
|
Verified
Not enough data
8.6
547
|
Verified
Generative AI
Not enough data
7.9
139
Self-Service Experience
Not enough data
8.7
959
Not enough data
8.6
911
Not enough data
8.3
682
Not enough data
8.2
238
Not enough data
8.4
255
Self-Service Platform
Not enough data
8.5
252
Not enough data
8.6
259
Not enough data
8.0
220
Not enough data
8.4
237
Agentic AI - Customer Self-Service
Not enough data
7.7
16
Not enough data
7.7
15
Not enough data
7.9
16
Not enough data
7.7
17
Not enough data
7.6
17
Not enough data
7.6
16
Not enough data
7.8
16
Generative AI
Not enough data
8.2(won by default)
79
Not enough data
8.0(won by default)
79
Process
Not enough data
8.6(won by default)
162
Not enough data
9.3(won by default)
484
Not enough data
8.6(won by default)
371
Channels
Not enough data
9.2(won by default)
479
Not enough data
8.7(won by default)
415
Not enough data
8.8(won by default)
376
Not enough data
8.5(won by default)
340
Not enough data
8.3(won by default)
58
Insight
Not enough data
8.6(won by default)
382
Not enough data
8.7(won by default)
169
Not enough data
8.6(won by default)
373
Not enough data
9.1(won by default)
445
Generative AI
Not enough data
7.8
86
Not enough data
7.7
85
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.9
9
Not enough data
8.5
9
Not enough data
8.3
9
Not enough data
8.5
9
Not enough data
8.0
9
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.0
9
Not enough data
8.7
10
Not enough data
8.7
10
Not enough data
8.5
10
Automation
Not enough data
9.3
9
Not enough data
8.7
9
Not enough data
9.1
9
Autonomy
Not enough data
6.9
9
Not enough data
8.3
9
Not enough data
8.3
9
Not enough data
8.0
9
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Deskero and Freshdesk are categorized as Help Desk
Unique Categories
Deskero has no unique categories
Reviews
Reviewers' Company Size
Deskero
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
18.3%
Computer Software
13.3%
Education Management
6.7%
Telecommunications
5.0%
Financial Services
3.3%
Other
53.3%
Information Technology and Services
17.1%
Computer Software
12.7%
Financial Services
4.1%
Internet
4.1%
Education Management
3.8%
Other
58.3%
Alternatives
Discussions
Deskero has no discussions with answers
What is the use of freshdesk?
3 Comments
CK
Freshdesk is a Helpdesk web based Software as a Service product. It has many features which include helpdesk, chat, service desk, etc.Read more
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