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Compare Deskero and Freshdesk 
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At a Glance
Market Segments
Small-Business (61.7% of reviews)
Small-Business (48.4% of reviews)
Entry-Level Pricing
$25 per agent, annual billing
$19.00 1 User per month billed annually Per Month
Deskero
Star Rating
(64)4.3 out of 5
Market Segments
Small-Business (61.7% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$25 per agent, annual billing
Browse all 3 pricing plansFreshdesk
Star Rating
(3,616)4.4 out of 5
Market Segments
Small-Business (48.4% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Trial is available
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshdesk excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Deskero. Users appreciate its clean interface and robust automation features, which streamline ticket management and enhance productivity.
- According to verified reviews, Freshdesk's implementation process is praised for its ease, with users highlighting the intuitive onboarding wizard that helps teams quickly adapt to the platform. In contrast, while Deskero is noted for its user-friendly interface, it lacks the same level of comprehensive support and resources for new users.
- Users say that Freshdesk's multi-channel support and SLA tracking capabilities are particularly effective, allowing teams to stay organized and respond to customer inquiries efficiently. Deskero, while also offering a clean structure, does not provide the same depth of features, which may limit its effectiveness for larger teams.
- Reviewers mention that Freshdesk's ticket management system is highly regarded for its ability to align tickets with the appropriate agents, reducing the risk of duplication and oversight. Deskero, on the other hand, is appreciated for its simplicity but may not offer the same level of functionality for complex ticketing needs.
- Users highlight that Freshdesk's shared inbox feature is a game-changer for managing incoming support requests, making it easier for teams to collaborate. Deskero's centralization of customer support attributes is beneficial, but it may not match the collaborative capabilities that Freshdesk provides.
- According to recent feedback, both platforms receive positive remarks for their support quality, but Freshdesk's higher volume of recent reviews indicates a more active user base and ongoing improvements. Deskero's users appreciate its straightforward performance tracking, yet the lack of recent reviews suggests it may not be evolving at the same pace.
Pricing
Entry-Level Pricing
Deskero
Business
$25
per agent, annual billing
- Complete multi-channel support
- Ticket assignment rules
- Chat & feedback widget for websites
Freshdesk
Freshdesk Email and Ticketing (Growth)
$19.00
1 User per month billed annually Per Month
Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
- Automations
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports
Free Trial
Deskero
Free Trial is available
Freshdesk
Free Trial is available
Ratings
Meets Requirements
8.8
54
8.6
3,179
Ease of Use
9.0
54
8.8
3,201
Ease of Setup
9.3
38
8.6
2,262
Ease of Admin
9.2
39
8.7
2,153
Quality of Support
8.8
44
8.7
3,078
Has the product been a good partner in doing business?
8.8
33
8.8
2,078
Product Direction (% positive)
9.4
54
8.8
3,154
Features by Category
Ticket and Case Management
9.0
49
|
Verified
8.9
2220
|
Verified
8.6
50
|
Verified
8.8
2227
|
Verified
8.7
46
|
Verified
8.5
2142
|
Verified
8.6
45
8.5
2034
|
Verified
8.1
35
|
Verified
8.3
1798
|
Verified
8.3
42
8.5
2086
|
Verified
8.6
39
|
Verified
8.7
2008
|
Verified
8.8
34
|
Verified
8.2
1372
|
Verified
Generative AI
Not enough data
7.3
330
Not enough data
7.4
327
Agentic AI - Help Desk
Not enough data
7.1
59
Not enough data
6.9
59
Not enough data
7.2
57
Communication Channels
8.8
46
|
Verified
8.6
1922
|
Verified
8.5
48
|
Verified
8.9
2069
|
Verified
8.6
40
|
Verified
8.4
1313
|
Verified
8.4
33
|
Verified
8.0
1193
|
Verified
Feature Not Available
7.9
940
|
Verified
Platform
8.7
26
|
Verified
8.0
1156
|
Verified
8.3
32
|
Verified
8.1
1663
|
Verified
8.8
32
|
Verified
8.6
1546
|
Verified
8.6
22
|
Verified
8.2
1141
|
Verified
8.8
44
|
Verified
8.0
1862
|
Verified
8.8
45
|
Verified
8.3
1960
|
Verified
Channels
Not enough data
8.3
353
Not enough data
7.9
332
Not enough data
7.5
323
Design
Not enough data
8.2
330
Not enough data
7.8
335
Not enough data
8.2
355
Not enough data
8.3
341
Not enough data
8.4
331
Generative AI
Not enough data
7.7
265
Not enough data
7.7
265
Usability
Not enough data
8.7
265
Not enough data
8.7
261
Not enough data
8.7
254
Reporting
Not enough data
8.6
249
Not enough data
8.5
245
Not enough data
8.6
257
Generative AI
Not enough data
7.5
182
Not enough data
7.6
182
Conversational Platform
Not enough data
8.3
433
Not enough data
8.3
380
Not enough data
8.3
372
Not enough data
8.4
307
Support Automation
Not enough data
8.4
388
Not enough data
8.4
409
Not enough data
8.2
372
Not enough data
8.2
313
Generative AI
Not enough data
7.4
208
Not enough data
7.4
205
Generative AI
Not enough data
7.9
118
Not enough data
7.9
117
Not enough data
7.6
116
Communication
Not enough data
8.8
585
|
Verified
Not enough data
8.7
602
|
Verified
Not enough data
8.7
496
|
Verified
Not enough data
8.5
200
Not enough data
8.2
202
Internal Use
8.3
32
|
Verified
8.1
1663
|
Verified
Not enough data
8.6
204
Not enough data
8.1
187
Not enough data
8.8
560
|
Verified
Not enough data
8.8
521
|
Verified
Not enough data
8.6
549
|
Verified
Generative AI
Not enough data
7.9
144
Self-Service Experience
Not enough data
8.7
960
Not enough data
8.6
913
Not enough data
8.3
687
Not enough data
8.2
241
Not enough data
8.4
258
Self-Service Platform
Not enough data
8.5
254
Not enough data
8.6
261
Not enough data
8.0
221
Not enough data
8.4
238
Agentic AI - Customer Self-Service
Not enough data
7.9
20
Not enough data
7.7
17
Not enough data
7.9
18
Not enough data
7.6
19
Not enough data
7.7
20
Not enough data
7.5
19
Not enough data
7.8
19
Generative AI
Not enough data
8.2(won by default)
80
Not enough data
8.1(won by default)
80
Process
Not enough data
8.6(won by default)
164
Not enough data
9.3(won by default)
484
Not enough data
8.6(won by default)
374
Channels
Not enough data
9.2(won by default)
480
Not enough data
8.7(won by default)
419
Not enough data
8.8(won by default)
380
Not enough data
8.5(won by default)
341
Not enough data
8.2(won by default)
56
Insight
Not enough data
8.6(won by default)
383
Not enough data
8.7(won by default)
171
Not enough data
8.6(won by default)
374
Not enough data
9.1(won by default)
447
Generative AI
Not enough data
7.7
88
Not enough data
7.7
87
Customer Query Resolution - AI Customer Support Agents
Not enough data
9.0
12
Not enough data
8.8
11
Not enough data
8.3
12
Not enough data
8.8
12
Not enough data
8.2
13
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
12
Not enough data
8.7
14
Not enough data
8.7
13
Not enough data
8.7
14
Automation
Not enough data
9.0
12
Not enough data
8.8
13
Not enough data
8.9
12
Autonomy
Not enough data
7.2
12
Not enough data
8.6
11
Not enough data
8.6
13
Not enough data
8.3
13
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Deskero and Freshdesk are categorized as Help Desk
Unique Categories
Deskero has no unique categories
Reviews
Reviewers' Company Size
Deskero
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
18.3%
Computer Software
13.3%
Education Management
6.7%
Telecommunications
5.0%
Sporting Goods
3.3%
Other
53.3%
Information Technology and Services
17.1%
Computer Software
13.0%
Internet
4.1%
Financial Services
4.1%
Education Management
3.7%
Other
58.0%
Alternatives
Discussions
Deskero has no discussions with answers
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
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