Compare Customerly and Fin 
At a Glance
Market Segments
Small-Business (73.0% of reviews)
Small-Business (58.4% of reviews)
Entry-Level Pricing
$39.00 6 SEATS Per Month
$0.99 1 Outcome
Customerly
Star Rating
(38)4.4 out of 5
Market Segments
Small-Business (73.0% of reviews)
Pros & Cons
Entry-Level Pricing
$39.00 6 SEATS Per Month
Browse all 3 pricing plansFin
Star Rating
(3,849)4.5 out of 5
Market Segments
Small-Business (58.4% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Outcome
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Fin by Intercom excels in providing a human-like interaction, with users appreciating its quick and comprehensive responses. Many find it effective in resolving queries without feeling like they are just chatting with a bot, which is a common complaint with other AI chat solutions.
- Users say that Customerly shines in its user-friendly mobile app, which has seen significant improvements. Reviewers highlight its intuitive features for creating and sending newsletters, making it a solid choice for businesses looking to enhance customer engagement through effective communication tools.
- According to verified reviews, Fin by Intercom has a strong reputation for its implementation process, with users noting that it integrates well into their workflows. This is contrasted by some users of Customerly who mention that while it is simple to use, it may not always meet specific workflow needs as effectively as they would like.
- Reviewers mention that Customerly's ability to add notes to conversations is a standout feature, helping teams stay updated and aligned. This functionality is particularly appreciated in collaborative environments, whereas Fin by Intercom focuses more on delivering quick answers and seamless transitions to customer support when needed.
- Users highlight that Fin by Intercom's proactive engagement features, such as its ability to provide quick answers and escalate issues to human agents, are particularly beneficial for businesses that require efficient customer support. In comparison, Customerly's engagement tools, while effective, may not be as robust in proactive support scenarios.
- G2 reviewers indicate that while both products have strong support features, Fin by Intercom has a slight edge in overall quality of support, with users appreciating its responsiveness and effectiveness in resolving issues. Customerly, however, is noted for its solid help center and live chat capabilities, making it a reliable option for users seeking comprehensive support solutions.
Pricing
Entry-Level Pricing
Customerly
Startup
$39.00
6 SEATS Per Month
For startups and small teams looking to streamline support and automate customer interactions effortlessly.
- Team Inboxes
- Aura AI-Powered Chatbot
- Help Center
Fin
Fin with your current helpdesk
$0.99
1 Outcome
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund – no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Free Trial
Customerly
Free Trial is available
Fin
Free Trial is available
Ratings
Meets Requirements
8.9
34
8.8
2,897
Ease of Use
9.0
35
8.9
2,928
Ease of Setup
8.6
23
8.4
1,525
Ease of Admin
8.9
17
8.6
1,353
Quality of Support
8.7
31
8.6
2,791
Has the product been a good partner in doing business?
9.3
16
8.8
1,348
Product Direction (% positive)
9.3
35
8.8
2,747
Features by Category
Email Marketing
8.8
16
Not enough data
9.0
17
Not enough data
8.6
13
Not enough data
8.4
17
Not enough data
8.6
16
Not enough data
8.5
14
Not enough data
8.4
16
Not enough data
9.3
9
Not enough data
8.5
10
Not enough data
Reporting & Analytics
Feature Not Available
Not enough data
7.8
16
Not enough data
Generative AI
8.3
7
Not enough data
7.8
6
Not enough data
Agentic AI - Email Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
7.9
11
Not enough data
7.9
11
Not enough data
7.3
11
Not enough data
8.1
8
Not enough data
7.9
8
Not enough data
7.3
8
Not enough data
Ticket and Case Management
Not enough data
8.6
1104
|
Verified
Not enough data
8.8
1126
|
Verified
Not enough data
8.7
1102
|
Verified
Not enough data
8.6
1154
|
Verified
Not enough data
8.3
682
|
Verified
Not enough data
8.8
1139
|
Verified
Not enough data
8.8
1064
|
Verified
Not enough data
8.6
966
|
Verified
Generative AI
Not enough data
8.3
249
Not enough data
8.2
250
Agentic AI - Help Desk
Not enough data
7.8
62
Not enough data
8.3
62
Not enough data
7.9
62
Communication Channels
Not enough data
8.8
895
|
Verified
Not enough data
8.8
1095
|
Verified
Not enough data
9.4
1271
|
Verified
Not enough data
8.3
813
Not enough data
7.6
525
Platform
Not enough data
8.1
723
|
Verified
7.9
29
|
Verified
8.2
1270
|
Verified
Not enough data
8.7
826
|
Verified
Not enough data
8.7
791
|
Verified
Not enough data
8.1
1019
|
Verified
Not enough data
8.2
1019
|
Verified
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Interaction
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
Not enough data
Not enough data
Not enough data
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
Not enough data
Not enough data
Not enough data
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Messenger
Not enough data
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Channels
Not enough data
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Customers
Not enough data
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
Not enough data
8.6
140
Not enough data
8.4
157
User Support
Not enough data
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Walkthrough Type
Not enough data
8.9
136
Not enough data
9.0
146
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Templates
9.8
7
|
Verified
Not enough data
8.3
5
Not enough data
7.7
5
|
Verified
Not enough data
Not enough data
Not enough data
Edit
8.6
6
|
Verified
Not enough data
9.4
6
|
Verified
Not enough data
9.0
7
|
Verified
Not enough data
Logistics
9.2
6
|
Verified
Not enough data
8.7
5
|
Verified
Not enough data
8.3
6
|
Verified
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Email Template Builder
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
8.8
230
Not enough data
8.3
219
Not enough data
Feature Not Available
Design
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
231
Not enough data
8.7
223
Not enough data
8.6
216
Generative AI
Not enough data
Feature Not Available
Not enough data
8.3
86
Responses
Not enough data
9.1
84
Not enough data
9.0
88
Not enough data
9.0
84
Automation - AI Agents
Not enough data
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Platform
Not enough data
9.1
81
Not enough data
8.8
83
Not enough data
9.1
84
Autonomy - AI Agents
Not enough data
8.5
65
Not enough data
8.6
65
Not enough data
8.4
64
Not enough data
8.7
67
Generative AI
Not enough data
Feature Not Available
Not enough data
8.9
51
Responses
Not enough data
8.8
600
Not enough data
8.8
589
Not enough data
9.0
591
Not enough data
8.8
559
Not enough data
8.6
479
Platform
Not enough data
9.5
620
Not enough data
8.9
585
Not enough data
8.8
579
Not enough data
8.7
564
Not enough data
8.3
420
Not enough data
8.9
529
Not enough data
8.8
584
Generative AI
Not enough data
Feature Not Available
Not enough data
8.4
143
Survey Management
8.3
6
Not enough data
8.3
6
Not enough data
8.3
6
Not enough data
7.5
6
Not enough data
Survey Customization
8.1
6
Not enough data
7.3
5
Not enough data
6.7
5
Not enough data
4.0
5
Not enough data
Survey Insights
6.3
5
Not enough data
4.7
5
Not enough data
5.3
5
Not enough data
7.0
5
Not enough data
Agentic AI - Survey
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
8.3
6
8.7
1059
8.1
6
8.7
839
7.5
6
8.7
858
7.8
6
9.0
779
Support Automation
8.1
6
8.6
859
7.2
6
8.7
902
8.3
6
8.5
520
7.5
6
8.9
816
Generative AI
6.4
6
Feature Not Available
6.9
6
8.4
156
Customer Support
Not enough data
8.6
202
Not enough data
7.4
185
Not enough data
9.0
214
Automation
Not enough data
8.4
211
Not enough data
8.3
208
Not enough data
8.5
198
Artificial Intelligence
Not enough data
8.5
201
Not enough data
8.6
193
Not enough data
8.5
205
Generative AI
7.3
15
8.3
297
7.4
15
8.3
295
Not enough data
Feature Not Available
Communication
9.2
31
|
Verified
9.2
1445
|
Verified
8.9
31
|
Verified
8.9
1454
|
Verified
8.9
27
8.7
1194
|
Verified
9.3
29
|
Verified
9.1
1359
|
Verified
8.3
18
8.2
595
Internal Use
7.9
29
|
Verified
8.2
1270
|
Verified
8.5
29
|
Verified
8.7
1095
|
Verified
8.3
29
|
Verified
8.2
1043
|
Verified
8.1
27
|
Verified
8.7
1252
|
Verified
8.8
29
|
Verified
8.9
1321
|
Verified
8.4
28
|
Verified
8.6
1289
|
Verified
Generative AI
Not enough data
8.2
95
Self-Service Experience
Not enough data
9.0
662
Not enough data
8.9
658
Not enough data
Feature Not Available
Not enough data
8.2
493
Not enough data
8.4
541
Self-Service Platform
Not enough data
8.7
534
Not enough data
8.8
544
Not enough data
8.4
486
Not enough data
8.6
527
Agentic AI - Customer Self-Service
Not enough data
7.4
47
Not enough data
7.9
47
Not enough data
7.5
48
Not enough data
7.9
50
Not enough data
8.1
51
Not enough data
7.5
48
Not enough data
7.6
48
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
9.3(won by default)
89
Not enough data
9.0(won by default)
87
Not enough data
9.6(won by default)
90
Channels
Not enough data
9.4(won by default)
90
Not enough data
8.8(won by default)
88
Not enough data
9.5(won by default)
92
Not enough data
8.4(won by default)
82
Not enough data
8.8(won by default)
84
Insight
Not enough data
9.1(won by default)
86
Not enough data
9.2(won by default)
88
Not enough data
8.8(won by default)
83
Not enough data
9.3(won by default)
83
Generative AI
Not enough data
Feature Not Available
Not enough data
7.4
17
Natural Language Interaction - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Intent & Action Handling - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Context & Personalization - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Enterprise Integration & Deployment - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.9
195
Not enough data
7.9
202
Not enough data
7.8
167
Not enough data
8.5
195
Not enough data
8.0
161
Customer Interaction Automation - AI Customer Support Agents
Not enough data
7.5
158
Not enough data
7.9
160
Not enough data
7.9
174
Not enough data
8.5
199
Automation
Not enough data
8.4
199
Not enough data
8.0
163
Not enough data
7.2
156
Autonomy
Not enough data
7.6
162
Not enough data
7.8
164
Not enough data
7.2
162
Not enough data
7.7
166
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Customerly and Fin are categorized as AI Customer Support Agents, Live Chat, Chatbots, and Conversational Support
Unique Categories
Fin is categorized as Customer Service Automation, Digital Customer Service Platforms, AI Agents For Business Operations, Shared Inbox, Customer Communications Management, Digital Adoption Platform, Conversational Marketing, Social Customer Service, Help Desk, Customer Self-Service, and Conversational Interface Agents
Reviews
Reviewers' Company Size
Customerly
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Fin
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
24.3%
Information Technology and Services
21.6%
Computer & Network Security
8.1%
Marketing and Advertising
5.4%
E-Learning
5.4%
Other
35.1%
Computer Software
26.6%
Information Technology and Services
13.2%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.7%
Other
43.5%
Alternatives
Discussions
What is Customerly used for?
1 Comment
LM
SaaS companies use Customerly for Support, Success and Product Marketing. Some customers use Customer for automating support with Aura AI, others provide...Read more
Customerly has no more discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
Your software and services insights are valuable.
Your peers come to G2 to get an inside look at and other business solutions. Adding perspective on will help others pick the right solution based on real user experience.
