Top 10 Customerly Alternatives & Competitors

Top 10 Alternatives to Customerly Recently Reviewed By G2 Community

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Fin by Intercom
By Intercom, Inc.
4.5/5
(3,763)
Product Description
Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions.
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Reviewers say compared to Customerly, Fin by Intercom is:
Slower to reach roi
More expensive
Categories in common with Customerly:
AI Customer Support Agents
Live Chat
Chatbots
Conversational Support

Tidio
By Tidio
4.6/5
(1,878)
Product Description
Tidio is an all-in-one AI customer support platform that includes help desk issue tracking, live chat, chatbot automation (Flows), and an AI customer service agent (Lyro). The platform allows businesses to manage all customer communication from a single dashboard, including email and social media channels like WhatsApp, Messenger, and Instagram. Tidio’s interactive widget functions as both a live chat plugin and a chatbot. With Flows, businesses can create custom chatbot-like automations to automatically provide answers to incoming messages, offer support, and generate leads. Additionally, Lyro uses your knowledge base and FAQs to provide accurate, helpful, and natural answers and solutions in your brand’s unique tone of voice. Lyro can achieve up to a 64% resolution rate, allowing your team to focus on more complex issues.
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Reviewers say compared to Customerly, Tidio is:
Slower to reach roi
Easier to set up
Better at support
Categories in common with Customerly:
AI Customer Support Agents
Live Chat
AI Chatbots
Chatbots
Conversational Support

FreshChat
By Freshworks
4.4/5
(491)
Product Description
Freshworks Customer Service Suite is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social pages.
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Reviewers say compared to Customerly, FreshChat is:
Slower to reach roi
Easier to set up
More usable
Categories in common with Customerly:
AI Customer Support Agents
Live Chat
Chatbots
Conversational Support
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LiveChat
By Text
4.5/5
(787)
Product Description
Premium live chat and help desk software for business websites. E-commerce and customer service software with built-in ticketing system.
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Reviewers say compared to Customerly, LiveChat is:
Slower to reach roi
Easier to set up
Better at support
Categories in common with Customerly:
Live Chat
Chatbots
Conversational Support

Zendesk for Customer Service
By Zendesk
4.3/5
(6,694)
Product Description
Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide.
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Reviewers say compared to Customerly, Zendesk for Customer Service is:
Slower to reach roi
More expensive
Categories in common with Customerly:
AI Customer Support Agents
Live Chat
Chatbots
Conversational Support

Freshdesk
By Freshworks
4.4/5
(3,679)
Product Description
Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.
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Reviewers say compared to Customerly, Freshdesk is:
Slower to reach roi
Better at support
Categories in common with Customerly:
AI Customer Support Agents
Live Chat
Conversational Support

Intuit Mailchimp Email Marketing
By Intuit Mailchimp
4.3/5
(12,877)
Product Description
Mailchimp is the #1 Email Marketing and Automations platform for growing businesses. More than 12 Million businesses including TEDTalks, Shutterstock, Boston Market, Nikon India trust Mailchimp to turn their emails into revenue.
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Reviewers say compared to Customerly, Intuit Mailchimp Email Marketing is:
Slower to reach roi
Easier to set up
Categories in common with Customerly:
Email Marketing

Drift
By Salesloft
4.4/5
(1,256)
Product Description
Drift’s Conversation Cloud lets businesses engage with buyers in a personalized way at every stage of their journey — from researching to chatting with sales to post-sales help. It's made up of three core solutions: Conversational Marketing, Conversational Sales, and Conversational Service, all powered by our underlying Conversational AI. Conversational Marketing connects marketers and website visitors in real-time conversations to surface the right content for visitors, answer their questions, or qualify and convert best-fit buyers through the funnel. Conversational Sales helps sellers close deals faster by giving them a unified place to get real-time buyer insights, collaborate with teammates, and jumpstart personalized conversations through chat, video, email, or phone. Conversational Service provides real-time personalized customer care and helps support agents focus on high-priority customers by deflecting low-level issues and empowering customers to answer their own questions.
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Reviewers say compared to Customerly, Drift is:
Slower to reach roi
Better at support
Categories in common with Customerly:
Live Chat
Chatbots
Conversational Support

Kustomer
By Kustomer
4.5/5
(512)
Product Description
Kustomer is a CRM designed for customer experience that focuses on customers, not tickets, enabling companies to know everything about every customer.
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Reviewers say compared to Customerly, Kustomer is:
Slower to reach roi
Better at support
Better at meeting requirements
Categories in common with Customerly:
AI Customer Support Agents
Live Chat
Conversational Support

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